IBM IntelliStation M Pro 6218 Problem Determination And Service Manual Download

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IBM

IntelliStation

Pro

Type

6218

and

9236

Problem

Determination

and

Service

Guide

Summary of Contents for IntelliStation M Pro 6218

Page 1: ...IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...

Page 4: ...eral information in Appendix B Notices on page 137 Fifth Edition June 2008 Copyright International Business Machines Corporation 2005 All rights reserved US Government Users Restricted Rights Use dupl...

Page 5: ...blems 28 General problems 29 Hard disk drive problems 29 Intermittent problems 30 Keyboard mouse or pointing device problems 30 Memory problems 31 Microprocessor problems 31 Monitor or video problems...

Page 6: ...Removing the bezel 77 Installing the bezel 78 Removing the front adapter retention bracket 79 Installing the front adapter retention bracket 80 Removing the microprocessor fan assembly 81 Installing...

Page 7: ...l 135 Using the documentation 135 Getting help and information from the World Wide Web 136 Software service and support 136 Hardware service and support 136 Appendix B Notices 137 Edition notice 137 T...

Page 8: ...vi IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...terior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire g...

Page 11: ...ble to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a complete c...

Page 12: ...e water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and...

Page 13: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Page 14: ...the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device...

Page 15: ...ent inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Important Thi...

Page 16: ...xiv IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...

Page 17: ...comes with the computer v Installation Guide This printed document contains instructions for setting up the computer This document is also in Portable Document Format PDF on the IBM IntelliStation Do...

Page 18: ...in the Brand field select IntelliStation 4 In the Family field select IntelliStation M Pro 5 In the Type field select 6218 or 9236 6 Click Continue to display the documents that are available for the...

Page 19: ...connector v Mouse connector v Audio connectors Line out front and rear Mic front Line in rear v Single channel IDE controller Video adapter depending on the model v NVIDIA Quadro NVS 280 DMS 59 PCI E...

Page 20: ...D is on the rear of the computer Diskette drive activity LED When this LED is lit it indicates that the diskette drive is in use Diskette eject button Press this button to release a diskette from the...

Page 21: ...it indicates that a system error has occurred An LED on the system board might also be lit to help isolate the error If the system board LED is not lit check the error log Hard disk drive activity LE...

Page 22: ...ly from your hardware System board option connectors Figure 2 shows the option connectors on the system board Diskette drive optional DIMM 4 DIMM 3 DIMM 2 DIMM 1 Slot 1 PCI Express x1 Slot 2 PCI Expre...

Page 23: ...nal speaker Ethernet activity LED front IDE drive System error LED front SATA drive 3 SATA drive 2 SATA drive 1 Main power Intrusion switch Microprocessor Microprocessor power Battery Microprocessor f...

Page 24: ...mputer is restarted If the problem remains the LED will continue to be lit For information about how to correct the problems that are indicated by the error LEDs see System board error LEDs on page 49...

Page 25: ...a default jumper on pins 1 and 2 v Clear CMOS data jumper on pins 2 and 3 with power cords removed from the computer see Erasing a lost or forgotten password clearing CMOS on page 62 for more informat...

Page 26: ...10 IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...

Page 27: ...sages and error codes on page 38 for more information POST When you turn on the computer it performs a series of tests to check the operation of computer components and some optional devices in the co...

Page 28: ...2 Try another known good monitor or video adapter 1 1 3 CMOS write read test has failed 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the compute...

Page 29: ...est has failed 1 Reseat the keyboard cable 2 Replace the following components one at a time in the order shown restarting the computer each time a Keyboard b Trained service technician only System boa...

Page 30: ...has failed Trained service technician only Replace the system board 3 2 2 Parallel port test has failed Trained service technician only Replace the system board 3 3 1 A memory size mismatch has occur...

Page 31: ...configurations the 3 3 3 beep code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Startup Option menu of the Configuration Setup Util...

Page 32: ...be performed only by a trained service technician No beep symptom Description Action No beep during POST A system board failure occurred 1 See Solving undetermined problems on page 63 2 Trained servic...

Page 33: ...corrected as POST continues Each system event error log entry appears on its own page To move from one entry to the next use the Up Arrow and Down Arrow keys When you are troubleshooting PCI or PCI Ex...

Page 34: ...e following components a Battery b Trained service technician only Microprocessor 3 Replace the following components one at a time in the order shown restarting the computer each time a Battery b Trai...

Page 35: ...Running the diagnostic programs on page 38 or Using the Enhanced Diagnostics diskette or CD on page 49 3 Run the Configuration Setup Utility program select Load Default Settings and save the settings...

Page 36: ...Restart the computer 2 Update the BIOS code to set the serial number 3 Trained service technician only Replace the system board 189 An attempt has been made to access the computer with an incorrect pa...

Page 37: ...nable keyboardless operation and prevent the POST error message from being displayed during startup 6 Run the diagnostic tests to isolate the computer component that failed 7 Replace the following com...

Page 38: ...rrectly in the Configuration Setup Utility program 2 Reseat the hard disk drive cable 3 Replace the following components one at a time in the order shown restarting the computer each time a Hard disk...

Page 39: ...me a Failing adapter b Trained service technician only System board 1803 A PCI adapter has requested memory above 1 MB 1 If the error code indicates a particular PCI or PCI Express slot or device remo...

Page 40: ...1806 A PCI built in self test failure occurred 1 If the error code indicates a particular PCI or PCI Express slot or device remove that device 2 Reseat each adapter Note If an error LED is lit on an a...

Page 41: ...ive you want to start from in the startup sequence Yes Exit from this screen then select Exit Setup to exit the Configuration Setup menu Go to step 2c No Follow the instructions on the screen to add t...

Page 42: ...ost for a very brief period and then restored In this case turn off the computer for at least 5 seconds then turn it back on 1 Reseat the mouse pointing device cable and make sure that it is connected...

Page 43: ...d replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action CD or DVD drive is not recogn...

Page 44: ...able units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician...

Page 45: ...n step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic te...

Page 46: ...ow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing on page 65 to determine which components are customer repl...

Page 47: ...v If the DIMM was disabled by the user or by POST run the Configuration Setup Utility program and enable the DIMM Save the settings and restart the computer 3 Replace the following components one at...

Page 48: ...f one is installed c Trained service technician only System board Only the cursor appears See Solving undetermined problems on page 63 The monitor works when you turn on the computer but the screen go...

Page 49: ...be performed only by a trained service technician Symptom Action An IBM optional device that was just installed does not work 1 Make sure that v The device is designed for the computer see the Server...

Page 50: ...rking electrical outlet v The type of memory that is installed is correct 2 If you just installed an optional device remove it and restart the computer If the computer now starts you might have instal...

Page 51: ...ctions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing on page 65 to determine which components are customer replaceable units CRU...

Page 52: ...he software for a description of the messages and suggested solutions to the problem 3 Contact the place where you purchased the software USB port problems v Follow the suggested actions in the order...

Page 53: ...program 2 If a USB hub is in use disconnect the USB device from the hub and connect it directly to the computer 3 Replace the following components one at a time in the order shown restarting the comp...

Page 54: ...ting is generally used when other methods are not accessible or have not been successful in isolating a problem that is suspected to be hardware related You can run the diagnostic programs through the...

Page 55: ...be in a microprocessor or in a microprocessor socket See Microprocessor problems on page 31 for information about diagnosing microprocessor problems If the computer stops during testing and you canno...

Page 56: ...197 do not replace a CRU or FRU These numbers appearing in the central position of the error code have the following meaning 000 The computer passed the test Do not replace a CRU or FRU 195 The Esc ke...

Page 57: ...de is at the latest level 2 Trained service technician only Replace the system board 020 XXX 000 Failed PCI interface test 1 Reseat the adapter 2 Replace the following components one at a time in the...

Page 58: ...un test Check the system resources and make more memory available see Starting the Configuration Setup Utility program on page 126 then run the test again 035 255 0nn Internal error 1 Reseat the follo...

Page 59: ...gine test error 1 Update the ServeRAID adapter firmware see Updating the firmware on page 125 2 Reseat the ServeRAID adapter 3 Replace the ServeRAID adapter 035 272 0nn Adapter Drive test error Replac...

Page 60: ...apter 3 Replace the ServeRAID adapter 035 283 001 Adapter Battery error Replace the battery module on the ServeRAID adapter 035 xxx 099 No adapters were found Reseat the following components 1 ServeRA...

Page 61: ...vice technician only Microprocessor b Trained service technician only System board 201 XXX 0nn Failed memory test Note Where nn 1 DIMM 1 2 DIMM 2 3 DIMM 3 4 DIMM 4 1 Reseat DIMM nn 2 Replace the follo...

Page 62: ...217 198 XXX Could not establish drive parameters 1 Reseat the following components and run the test again a SCSI cable b SCSI mini PCI adapter 2 Replace the following components one at a time in the o...

Page 63: ...the computer each time a Pointing device mouse b Trained service technician only System board 405 XXX 000 Failed Ethernet test on the controller on the system board 1 Run the Configuration Setup Util...

Page 64: ...n To download the latest image of the IBM Enhanced Diagnostics and create a startable Enhanced Diagnostics diskette complete the following steps 1 Go to http www ibm com pc support 2 Download the disk...

Page 65: ...test log to a file on a diskette or to the hard disk by selecting Utility from the top of the screen and selecting Save Test Log Notes a To save the test log to a diskette you must use a diskette that...

Page 66: ...emory failure occurred on DIMM x 1 Reseat DIMM x 2 Replace the following components one at a time in the order shown restarting the computer each time a DIMM x b Trained service technician only System...

Page 67: ...p Utility Select Start Options and make sure that the Legacy USB Support option is set to Enable Creating an emergency recovery repair diskette in Windows In Windows you can create a recovery repair d...

Page 68: ...uct Recovery CD to access the Product Recovery program see Product Recovery CDs on page 72 PC Doctor for Windows The computer contains PC Doctor for Windows which is designed specifically for the Wind...

Page 69: ...t displayed see Using the recovery repair diskette in Windows on page 52 4 Quickly press F11 and wait for the program menu 5 Select Full recovery and follow the instructions on the screen 6 When recov...

Page 70: ...ette drive then update the BIOS code on the computer v Download the BIOS code update file to a CD using a writeable optical device CD RW or DVD CD RW combo drive then start the computer with the CD in...

Page 71: ...see Figure 8 removing any adapters that impede access to the jumper 6 Remove the boot block recovery jumper from pins 1 and 2 7 Replace any adapters that were removed then replace the hard disk drive...

Page 72: ...ng devices might be causing the problem v A failing SCSI device adapter drive controller v An incorrect SCSI configuration v An incorrectly installed cable v A defective cable For any SCSI error messa...

Page 73: ...ller b Replace the controller Note If the adapter or controller detects a configuration change Do not select Save Changes Instead press F10 to bypass any options to this effect 2 If the ISPR error is...

Page 74: ...all SCSI cables from the suspected adapter and restart the computer Attention Do not press F5 Doing so changes the computer configuration If the ISPR code is EF10 after the cables are disconnected com...

Page 75: ...ode and firmware for the controller Then remove the jumpers 2 Reseat the ServeRAID controller 3 Replace the ServeRAID controller 3200 A code DRAM error occurred 1 Install the download jumpers flash th...

Page 76: ...9003 A ServeRAID controller error occurred 1 Flash the latest level of BIOS code and firmware for controller 2 Make sure that the controller is supported for this computer 3 Integrated RAID controller...

Page 77: ...that step must be performed only by a trained service technician Error code Description Action FFFF or other code not listed A SCSI bus error occurred 1 Follow the instructions in Interrupt status po...

Page 78: ...conds then return the CMOS recovery jumper to pins 1 and 2 8 Replace any adapters that were removed then replace the hard disk drive bracket if one was removed and the cover 9 Connect the computer to...

Page 79: ...OS memory or damaged BIOS code can cause undetermined problems To reset the CMOS data use the clear CMOS jumper to override the power on password and clear the CMOS memory see Erasing a lost or forgot...

Page 80: ...ngle or multiple computers Is the failure repeatable Has the current computer configuration ever worked What changes if any were made before it failed Is this the original reported failure or has this...

Page 81: ...and 9236 computer To check for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com support 2 Under Search technical support type 6218 or 9236 and click Search 3...

Page 82: ...8 5 Memory 1 GB PC2 4200 ECC models 48x 92x 94x 30R5152 5 Memory 512 MB PC2 4200 ECC models 10x 12x 20x 22x 32x 55x CTO 30R5151 5 Memory 2 GB PC2 4200 ECC optional 30R5153 6 Heat sink all models 39M63...

Page 83: ...ter video NVIDIA NVS 285 models 25x 56x 13M8433 Adapter video FX 4500 model 54x 13M8429 Adapter video FX 1400 models 22x 35x 45x 46x 57x 58x 85x 87x 13M8415 Battery 3 0 V all models 33F8354 Front pane...

Page 84: ...R7320 Hard disk drive 80 0 GB SATA primary models 10x 12x 20x 22x 25x 27x 32x 35x 37x 57x 58x 84x 85x 87x 92x 94x 39M4503 Hard disk drive 80 0 GB SATA alternate models 10x 12x 20x 22x 25x 27x 32x 35x...

Page 85: ...s 45x 47x 55x 59x 26K5079 SCSI adapter models 25x 35x 46x 54x 56x 58x 85x 87x 39Y9936 Service label all models 39M0482 Shield system board all models 39M0475 Speaker assembly all models 39Y9720 Tray h...

Page 86: ...Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set con...

Page 87: ...audi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vi...

Page 88: ...y 39M5226 India 39M5233 Brazil Product Recovery CDs CD description CRU Number US English Windows XPP 32 bit EN 40K2303 French Windows XPP 32 bit FR 40K2304 German Windows XPP 32 bit GE 40K2305 Italian...

Page 89: ...place v If you must start the computer while the cover is removed make sure that no one is near the computer and that no tools or other objects have been left inside the computer v Do not attempt to...

Page 90: ...s until you are ready to install them To reduce the possibility of electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up aro...

Page 91: ...ety information that begins on page vii and Installation guidelines on page 73 2 Turn off the computer and all attached devices 3 Disconnect all external cables and power cords 4 Press the cover relea...

Page 92: ...einstall it before you install the side cover see Installing the bezel on page 78 4 Install the side cover by placing it into position on the computer Make sure that the lip on the bottom of the cover...

Page 93: ...rn off the computer and all attached devices then disconnect all external cables and power cords 3 Remove the side cover see Removing the side cover on page 75 4 Press the bezel release button and pul...

Page 94: ...ttom of the bezel toward the computer until the two tabs at the bottom of the bezel snap into place 3 Install the side cover see Installing the side cover on page 76 4 Reconnect the external cables an...

Page 95: ...s procedure 6 Remove any full length adapters that are installed 7 Disconnect the speaker wire from the system board connector 8 From the front of the computer press down and inward on the two retenti...

Page 96: ...nings in the front of the computer until they lock securely 4 Reconnect the speaker wire to the system board connector 5 Install any full length adapters that were removed 6 Install the front bezel se...

Page 97: ...ty information that begins on page vii and Installation guidelines on page 73 2 Turn off the computer and all attached devices then disconnect all external cables and power cords 3 Remove the side cov...

Page 98: ...10 Carefully tilt the fan housing toward the rear of the computer and disengage the lower retention tabs from the chassis 11 Lift the fan housing up and out of the chassis Note If the computer is lyin...

Page 99: ...e front of the computer until they lock securely see Figure 18 4 Reconnect the fan power cable to the system board see System board internal connectors on page 7 for the location of the microprocessor...

Page 100: ...ved see Removing the bezel on page 77 9 Install the side cover see Installing the side cover on page 76 10 Reconnect the external cables and power cords then turn on the attached devices and the compu...

Page 101: ...power cords 3 Remove the side cover see Removing the side cover on page 75 4 Remove the hard disk drive bracket if one is installed see Removing the hard disk drive bracket on page 95 5 Locate the sl...

Page 102: ...on slot covers must be installed in all empty slots This maintains the electronic emissions standards of the computer and ensures proper ventilation of computer components 10 If you are instructed to...

Page 103: ...ight be easier to route cables before you install the adapter 2 Follow the instructions that come with the adapter to set jumpers or switches if any Attention Avoid touching the components and gold ed...

Page 104: ...d a full length adapter press down on the top tab of the front adapter retention bracket to lock it in place Note If any adapter in your computer is large or has heavy cables attached to it you can se...

Page 105: ...age from the computer see Figure 23 a Loosen the thumbscrew at the rear of the drive cage b Slide the drive cage to the rear to disengage it from the upper clips and lift the cage out of the computer...

Page 106: ...on the computer Then remove the new DIMM from the package 3 Turn the DIMM so that the contacts align correctly with the connector 4 Insert the DIMM into the connector see Figure 25 on page 91 Firmly...

Page 107: ...en the thumbscrew at the rear of the drive cage c Reconnect the power cables to the drives in the cage if any were disconnected 6 Reconnect any cables that were disconnected during removal DIMM Retain...

Page 108: ...the computer and all attached devices then disconnect all external cables and power cords 3 Remove the side cover see Removing the side cover on page 75 4 Remove the hard disk drive bracket if one is...

Page 109: ...system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or d...

Page 110: ...et see Removing the front adapter retention bracket on page 79 9 Remove the microprocessor fan assembly see Removing the microprocessor fan assembly on page 81 10 Slide the speaker out of its retainin...

Page 111: ...e the hard disk drive bracket to access the device To remove the hard disk drive bracket complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines...

Page 112: ...the tray from the computer 7 If you are instructed to return the hard disk drive bracket follow all packaging instructions and use any packaging materials for shipping that are supplied to you Screws...

Page 113: ...acket to the chassis 3 Reconnect the signal and power cables to the hard disk drive that is installed in the tray Note If you removed the hard disk drive while removing the tray install it now see Ins...

Page 114: ...ttached devices then disconnect all external cables and power cords 3 Remove the side cover see Removing the side cover on page 75 4 Remove the front bezel see Removing the bezel on page 77 5 Remove t...

Page 115: ...equipment specified in the documentation that comes with the new drive v You check the instructions that come with the new drive to determine whether you must set any switches or jumpers on the drive...

Page 116: ...to the beam Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 2 Touch the static protective package that contains the new drive to any unpainted metal...

Page 117: ...er Removing a drive in bay 3 or 4 To remove a drive in bay 3 or 4 complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 73 2 Turn off t...

Page 118: ...d to return the drive follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a drive in bay 3 or 4 To install a drive in bay 3 or 4 complete...

Page 119: ...e drive into the rear of the bay then install the two screws through the side of the drive cage v For a hard disk drive in bay 4 install the hard disk drive tray onto the drive then push the drive int...

Page 120: ...moving the side cover on page 75 4 Disconnect the signal and power cables from the hard disk drive 5 Remove the thumbscrew at the rear of the drive 6 Lift the rear of the drive out of the hard disk dr...

Page 121: ...e on each side at the front of the new drive see Figure 37 2 Position the hard disk drive so that the shoulder screws are aligned with the guide slots in the hard disk drive bracket and slide the fron...

Page 122: ...on page 73 2 Turn off the computer and all attached devices then disconnect all external cables and power cords 3 Remove the side cover see Removing the side cover on page 75 4 Remove the hard disk dr...

Page 123: ...nsert the front edge of the mini PCI adapter into the mini PCI connector on the system board 2 Lower the rear connector edge onto the plastic standoffs and gently press down on the connector until the...

Page 124: ...computer see Figure 23 on page 89 a Loosen the thumbscrew at the rear of the drive cage b Slide the drive cage to the rear to disengage it from the upper clips and lift the cage out of the computer No...

Page 125: ...ee System board internal connectors on page 7 for connector location 3 Reconnect the power switch LED assembly cable to the front I O panel card 4 Reinstall the drive cage if it was removed see Figure...

Page 126: ...ght be helpful to lay the computer on its left side for the remainder of this procedure 6 Remove the drive cage from the computer see Figure 23 on page 89 a Loosen the thumbscrew at the rear of the dr...

Page 127: ...l screw on the front of the computer 4 Reconnect the power switch LED assembly cable to the back of the I O card 5 Reconnect the internal IEEE 1394 FireWire cable and front panel cable to the system b...

Page 128: ...roprocessor fan assembly on page 81 7 Disconnect any cables that impede access to the heat sink and microprocessor Attention The heat sink retention lever is spring loaded when the heat sink is in pla...

Page 129: ...g components 9 Release the microprocessor socket lever by pressing down on the end moving it to the right and slowly releasing it to the open up position see Figure 46 10 Open the microprocessor socke...

Page 130: ...ctive surface c Squeeze the bladder of the tool to release the microprocessor from the suction cup 12 If you are instructed to return the microprocessor and heat sink follow all packaging instructions...

Page 131: ...e Figure 48 a Squeeze and hold the bladder of the tool then place the suction cup on the microprocessor and release the bladder b Using the tool carefully place the microprocessor into the socket c Sq...

Page 132: ...d lock it securely in place seeFigure 50 Microprocessor Orientation indicator Orientation notches Figure 49 Microprocessor orientation Lever Socket cover Figure 50 Closing the microprocessor socket 11...

Page 133: ...tion module to maintain proper orientation c Close the heat sink retention lever and lock it securely in place 5 Reconnect any cables that were disconnected during removal 6 Install the air baffle ont...

Page 134: ...information that begins on page vii and Installation guidelines on page 73 2 Turn off the computer and all attached devices then disconnect all external cables and power cords 3 Remove the side cover...

Page 135: ...he mounting bracket 8 Carefully lift the power supply out of the computer 9 If you are instructed to return the power supply follow all packaging instructions and use any packaging materials for shipp...

Page 136: ...e Figure 53 2 Install the power supply retaining screws from the rear of the computer 3 Reconnect the cables from the power supply to the system board and all internal components 4 Install the hard di...

Page 137: ...e the drive cage from the computer see Figure 23 on page 89 a Loosen the thumbscrew at the rear of the drive cage b Slide the drive cage to the rear to disengage it from the upper clips and lift the c...

Page 138: ...board out of the computer 15 If you are instructed to return the system board follow all packaging instructions and use any packaging materials for shipping that are supplied to you System board screw...

Page 139: ...87 and reconnect any cables that were removed or disconnected 7 Reinstall the drive cage see Figure 26 on page 91 a Place the drive cage into position and slide it forward to engage the upper clips b...

Page 140: ...124 IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...

Page 141: ...ion programs are available to configure the computer v Configuration Setup Utility program The Configuration Setup Utility program is part of the basic input output system BIOS code in the computer Yo...

Page 142: ...D Manager is available as a stand alone program and as an IBM Director extension If a ServeRAID controller is installed in the computer use ServeRAID Manager to define and configure the disk array sub...

Page 143: ...he startup sequence of the computer complete the following steps 1 Turn off the computer 2 Restart the computer 3 Press F12 4 Select the startup device The next time the computer is started it returns...

Page 144: ...arrays Drives in an array can have different capacities but the RAID controller treats them as if they all have the capacity of the smallest hard disk drive v To help ensure signal quality do not mix...

Page 145: ...figuration Utility program to configure a RAID level 1 for the computer complete the following steps 1 Turn on the computer 2 When the prompt CTRL A for Adaptec RAID Configuration Utility appears Pres...

Page 146: ...feature Configuring the controller To use the SCSI HostRAID feature to configure a RAID level 1 array complete the following steps 1 From the SCSISelect main menu select Configure View HostRAID Settin...

Page 147: ...n about using the Array Configuration Utility program to create configure and manage arrays If the CD did not come with the computer you can download the IBM ServeRAID 8e Adaptec HostRAID Support CD f...

Page 148: ...veRAID Manager program in Startable CD mode turn on the computer then insert the IBM ServeRAID Support CD into the CD ROM drive If the ServeRAID Manager program detects an unconfigured controller and...

Page 149: ...iewing the configuration You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem such as arrays logical drives hot spare drives and physical drives When you cli...

Page 150: ...mpted to type the password 3 Use the arrow keys to make the selection and press Enter 4 When the Would you like to configure the SCSI controller or run the SCSI disk utility prompt appears make the se...

Page 151: ...troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with Eserver and IntelliStation systems als...

Page 152: ...For information about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services se...

Page 153: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 154: ...ed States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsyst...

Page 155: ...a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM produc...

Page 156: ...lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of pr...

Page 157: ...y also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators...

Page 158: ...hielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cabl...

Page 159: ...s been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commer...

Page 160: ...n these countries and regions 02K0546 China 13F9940 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 13F9979 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Bel...

Page 161: ...Barbados Belize Bermuda Bolivia Brazil Caicos Islands Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Japan Mexico Micronesi...

Page 162: ...146 IBM IntelliStation M Pro Type 6218 and 9236 Problem Determination and Service Guide...

Page 163: ...Xtreme Gigabit Ethernet Boot Agent 125 Configuration Setup Utility program 126 configuring the computer 125 the Ethernet controller 133 connectors DIMM 6 diskette drive 6 fan internal 7 front 4 IDE 7...

Page 164: ...r installing 83 removing 81 FCC Class A notice 142 features and specifications 3 FireWire connectors 4 firmware updating 125 flash updating 54 front adapter retention bracket installing 80 removing 79...

Page 165: ...listing 65 password lost or forgotten 62 PC Doctor for Windows 52 PCI expansion slots 3 pointing device problems 30 POST error codes 18 error log 17 POST ISPR error procedures 57 POST power on self t...

Page 166: ...ing 94 removing 94 starting Configuration Setup Utility program 126 SCSISelect Utility program 134 static electricity 74 static sensitive devices handling 74 status LEDs 4 system board internal connec...

Page 167: ......

Page 168: ...Part Number 31R1998 Printed in USA 1P P N 31R1998...

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