IBM 51 Troubleshooting Manual Download

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Tivoli

Intelligent

Orchestrator

Problem

Determination

and

Troubleshooting

Guide

Version

5.1

SC32-2216-00

Summary of Contents for 51

Page 1: ...Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide Version 5 1 SC32 2216 00...

Page 2: ......

Page 3: ...Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide Version 5 1 SC32 2216 00...

Page 4: ...formation in Appendix C Notices on page 229 First Edition July 2006 Copyright International Business Machines Corporation 2003 2006 All rights reserved US Government Users Restricted Rights Use duplic...

Page 5: ...Event logs 37 Chapter 4 Locating and configuring log files 39 Log locations 39 Log directory files 39 Logging levels 40 Configuring logs with log4j 40 log4j prop 40 Log level defaults 42 RollingFileAp...

Page 6: ...rted in Microsoft Excel is garbled 73 An error occurs if you use special characters to create a new user or security role 74 Common agents unable to communicate with the agent manager 75 Limitations w...

Page 7: ...n Agent serviceability tool 221 Components 221 Running the serviceability tool 221 Contents of the CASservice zip file 221 Appendix B Support information 225 Searching knowledge bases 225 Search the i...

Page 8: ...vi Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 9: ...is operating system v SUSE Linux Enterprise Server 8 for Linux on iSeries v Networking concepts v Basic operating system commands v DB2 Universal Database Enterprise Server Edition or Oracle9i Databas...

Page 10: ...WebSphere Application Server documentation in the same Information Center as the Tivoli Intelligent Orchestrator help v DB2 Universal Database Information Center available from www ibm com db2 v IBM D...

Page 11: ...To ensure proper printing of PDF publications select the Fit to page check box in the Adobe Acrobat Print window which is available when you click File Print In addition to accessing the PDF publicati...

Page 12: ...page 225 Conventions used in this book This reference uses several conventions for special terms and actions and for operating system dependent commands and paths Typeface conventions The following t...

Page 13: ...clear inconsistent or duplicated by participants in the processes To effectively respond to change businesses must clearly define their end to end business processes and subprocesses For maximum flexi...

Page 14: ...e Tivoli Intelligent Orchestrator to dynamically allocate resources to applications based on demand or priority Applications can share pools of available resources to optimize utilization and eliminat...

Page 15: ...Soap Service Web Container Tivoli Intelligent Orchestrator components data center model The data center model is an abstract representation of all physical and logical assets in a data center that Ti...

Page 16: ...ds and tools that apply to the operation of a specific type of software component or a physical device The deployment engine manages the deployment of workflows and associated workflow components in a...

Page 17: ...imitations in Tivoli Intelligent Orchestrator on page 55 Product maintenance Problems can often be avoided with planning and preparation before you deploy Tivoli Intelligent Orchestrator Before you in...

Page 18: ...ick Technical documentation on the left For Tivoli Provisioning Manager publications 1 Go to http www ibm com software tivoli products prov mgr 2 Click Technical documentation on the left Performing p...

Page 19: ...to identify and resolve a problem in a Tivoli Intelligent Orchestrator environment in a systematic manner v Defining the problem v Identifying the cause of the problem on page 8 v Fixing the problem o...

Page 20: ...t to seek the assistance of the Tivoli Support team who will be able to pinpoint the cause of the problem and recommend ways to recover from specific situations For more information on how to contact...

Page 21: ...ocess At all times during the problem determination process keep the following points in mind v The WebSphere Application Server is central to Tivoli Intelligent Orchestrator and its components All co...

Page 22: ...r 2000 Solaris Oracle 9i v IBM Tivoli Directory Server Version 6 0 Fix Pack 1 v WebSphere Application Server Version 6 0 Fix Pack 2 3 After the prerequisite installation you might want to follow these...

Page 23: ...s 1 Ensure that the IBM Tivoli Directory Server database was successfully created Check the ldapcfg stat file to see the syntax used at the time of the database creation The file is located in the fol...

Page 24: ...se is successfully started For more information refer to DB2 Universal Database verification on page 10 5 Check the runtime IBM Tivoli Directory Server log files for errors The logs are stored in the...

Page 25: ...AS_HOME bin On UNIX WAS_HOME bin Tool information is logged in the serverStatus log file located in the WAS_HOME logs directory on Windows WAS_HOME logs on UNIX For more information on command line to...

Page 26: ...ion server are being started or stopped When startingTivoli Intelligent Orchestrator use the following command to monitor this log file for any problems tail f SystemOut log SystemErr log This log fil...

Page 27: ...ity service initialization completed successfully SASRas A JSAS0001I Security configuration initialized SASRas A JSAS0002I Authentication protocol CSIV2 IBM SASRas A JSAS0003I Authentication mechanism...

Page 28: ...dule tcWebUI war WebContainer A SRVE0169I Loading Web Module tcSoap WebContainer A SRVE0169I Loading Web Module odiWebServices WebContainer A SRVE0169I Loading Web Module odiWebServicesClient WebConta...

Page 29: ...ion and installation information that is displayed at the end of the installation wizard when the progress indicator is shown The Tivoli Intelligent Orchestrator installer completes the following oper...

Page 30: ...onfiguration verification on page 19 v Verifying Tivoli Intelligent Orchestrator s connection to IBM Tivoli Directory Server See IBM Tivoli Directory Server connection verification on page 20 v Verify...

Page 31: ...Tivoli Directory Server was successfully started check the IBM Tivoli Directory Server s basic functionality using the ldapsearch command line utility ldapsearch h ldapserver p 389 D cn root w passwor...

Page 32: ...nection to the IBM Tivoli Directory Server a Check the user factory xml file for changes that were made during the Tivoli Intelligent Orchestrator installation The user factory xml file is Tivoli Inte...

Page 33: ...based problem determination on page 23 Component based problem determination This is the base level of problem determination in the Tivoli Intelligent Orchestrator runtime environment After you isola...

Page 34: ...If it is a connection problem refer to IBM Tivoli Directory Server connection verification on page 20 2 Check the IBM Tivoli Directory Server for wasadmin authentication ldapsearch v h ldapserver p 3...

Page 35: ...age is found check the WebSphere Application Server Support Knowledge Base for the error message If the error message is found resolve the issue using the knowledge entry 7 If no error message is foun...

Page 36: ...page 22 Navigating the Tivoli Intelligent Orchestrator user interface The following steps are required for troubleshooting the Tivoli Intelligent Orchestrator user interface navigation 1 If a COPXXXX...

Page 37: ...steps are required for troubleshooting workflows 1 Try running a noop workflow If you cannot run the noop workflow the deployment engine is not running Restart Tivoli Intelligent Orchestrator 2 Try ru...

Page 38: ...o determine whether the resolution to your problem is already documented The following knowledge bases are available v For Tivoli Intelligent Orchestrator http www 306 ibm com software sysmgmt product...

Page 39: ...el all in progress sh changePassword cmd changePassword sh v On Windows TIO_HOME tools v On UNIX TIO_HOME tools Changes the default Tivoli Intelligent Orchestrator password for the following users was...

Page 40: ...neStatus cmd engineStatus sh v On Windows v On UNIX TIO_HOME tools Verifies the status of the deployment engine policy engine and AgentShell Server init cmd init sh v On Windows TIO_HOME tools v On UN...

Page 41: ...retrieveDetails sh v On Windows TIO_HOME tools v On UNIX TIO_HOME tools Retrieves and displays a data center model object based on the specified identifier retrieveDetails cmd i deviceId i deviceId r...

Page 42: ...re the package For example si file repository repository_mount_point The mount point to mount the file repository For example si export mount_path The relative path to the package starting with the sp...

Page 43: ...Credential cmd updateCredential sh v On Windows TIO_HOME tools v On UNIX TIO_HOME tools Updates the value of the internal user and internal password tag in the user factory xml file It also updates th...

Page 44: ...2 WebSphere Application Server command line tools Name Location Description Syntax setupCmdLine bat setupCmdLine sh v On Windows WAS_HOME bin v On UNIX WAS_HOME bin Sets the environment variables nee...

Page 45: ...ame Location Description ibmdirctl v On Windows C IBM ldap bin v On UNIX usr ldap bin Verifies whether the IBM Tivoli Directory Server database was successfully started Can be used to start and stop t...

Page 46: ...34 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 47: ...l and software component For a complete listing of the Tivoli Intelligent Orchestrator messages see Chapter 10 Tivoli Intelligent Orchestrator messages on page 95 Message ID format The message ID cons...

Page 48: ...ile XML Parser The XML parser cannot read the profile XML file because a security error occurred This is a file permissions issue Either the parent directory of the profile XML file is missing appropr...

Page 49: ...engineers or developers If you encounter an issue Support representatives might ask you to obtain information from trace logs so that they can review the details Trace logs have the file name trace lo...

Page 50: ...38 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 51: ...cdrivermanager install Installation TIO_LOGS install uninstall Uninstall process TIO_LOGS uninstall agentshellserver Agent Shell Server TIO_LOGS agentshellserver wswb WebSphere Studio WorkBench WSWB T...

Page 52: ...oli Intelligent Orchestrator is managed by log4j an established open source logging tool This section details the default log4j settings the customized Tivoli Intelligent Orchestrator settings and how...

Page 53: ...errorfile MaxBackupIndex 10 log4j appender errorfile File kanaha logs trace log log4j appender errorfile layout org apache log4j PatternLayout log4j appender errorfile layout ConversionPattern output...

Page 54: ...G_INFO com thinkdynamics kanaha util logging MessageLevel cbe log error RollingFileAppender defaults The RollingFileAppender defines the autoarchiving behavior of the log4j tool As defined in the log4...

Page 55: ...to append to its log file located in the TIO_LOGS tcdrivermanager directory complete these steps 1 Open log4j util prop in a text editor 2 Change the default log4j appender file append false to log4j...

Page 56: ...44 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 57: ...common COP logs UNIX or Linux TIO_LOGS Default value for TIO_LOGS var ibm tivoli common COP logs This log file is created when you initialize the database and load the default automation packages work...

Page 58: ...nal information tio_stop log Windows TIO_LOGS UNIX or Linux TIO_LOGS This is the log file of the most recent shutdown of the Tivoli Intelligent Orchestrator server This file is overwritten each time t...

Page 59: ...Windows TIO_LOGS j2ee UNIX or Linux TIO_LOGS j2ee This log file stores all error messages for the Web interface in Common Base Event format Deployment engine log files Log files for workflow and deplo...

Page 60: ...ectory v On a Windows platform type the following command workflowLogExport cmd n workflow_name r request_id f export_filename i input_filename v On a UNIX or Linux platform type the following command...

Page 61: ...log Windows TIO_LOGS policyengine UNIX or Linux TIO_LOGS policyengine This log file stores all event logs for the policy engine component in Common Base Event standard format policyengine_start log W...

Page 62: ...ger This log file stores error messages that can be reviewed by Tivoli Software Support cbe log Windows TIO_LOGS tcdrivermanager UNIX or Linux TIO_LOGS tcdrivermanager This log file stores all event l...

Page 63: ...r Linux var ibm tivoli common v GPX is the three digit product code for the prerequisite installer Installation logs for individual prerequisites The installation logs for each software prerequisite a...

Page 64: ...iles for errors v SystemOut log v startServer log v stopServer log v SystemErr log SystemOut log This is the log file for WebSphere output It contains messages that are generated when the applications...

Page 65: ...to use when debugging DB2 Universal Database problems db2alert log If an error is determined to be an alert then an entry is made in the db2alert log file and to the operating system or native logging...

Page 66: ...ll_dir is the installation directory for the agent manager The log files for the Tivoli Intelligent Orchestrator installed on a managed server are stored in the installation directory on the target se...

Page 67: ...n page 57 v The Microsoft Active Directory installation fails with invalid certificate value on page 58 v The silent installation program for Tivoli Intelligent Orchestrator exits before the installat...

Page 68: ...UNIX or Linux usr ldap ldapinst log After the installation of the directory server is complete an LDAP database must be created within DB2 Universal Database For more information refer to the Install...

Page 69: ...y the status of the database server If it is not started start it Use the following commands to start the DB2 Universal Database server v On Windows DB2 instance_name v On UNIX db2start If the databas...

Page 70: ...d 2 Ensure that WebSphere Application Server security is not running Environment variables not set for user tioadmin You are using a login window manager such as CDE and when you start Tivoli Intellig...

Page 71: ...ystem Solution 1 If no agent manager installation has been performed on the server prior to the Tivoli Intelligent Orchestrator installation follow these steps 1 Consult the agent manager log files an...

Page 72: ...erver app_server_name stop completed v On AIX Linux or Solaris systems To stop the agent manager server on AIX Linux or Solaris systems run the following command WAS_install_dir bin stopServer sh app_...

Page 73: ...r applications are using that application server you can optionally delete the application server 5 If you do not need the uninstallation logs optionally delete the agent manager installation director...

Page 74: ...see https bugzilla redhat com bugzilla show_bug cgi id 149974 Solution Run the following command first to remove the cache files where the page is not found rm f var lib rpm __db The cache will be re...

Page 75: ...e a Product list select Tivoli Intelligent Orchestrator You cannot change your password Cause The password policy parameters are incorrect such as minimum length minimum number of alphabetic character...

Page 76: ...bind the packages terminate all connections and restart the Tivoli Intelligent Orchestrator server To complete this task 1 Log on to the DB2 Universal Database server as the DB2 Universal Database ins...

Page 77: ...l command error occured Exit value 128 Error stream usr bin bash fork Resource temporarily unavailable Result stream Solution Increase the maximum number of processes allowed per user on your system F...

Page 78: ...v f export_filename is a command option that specifies the fully qualified path and file name of the workflow log By default the file format for the exported log file is XML and the default file name...

Page 79: ...r a period v The last character in the name cannot be a period v Intervening characters between the first character and the last character in the workflow can be a z A Z 0 9 underscore _ or period v W...

Page 80: ...his section includes troubleshooting scenarios for the following problems v On Windows Tivoli Intelligent Orchestrator does not start on page 69 v Problems occur when administering Tivoli Intelligent...

Page 81: ...u reboot 1 Go to Start Settings Control Panel Administrative Tools Services 2 Right click the IBM Tivoli Directory Server service and select Properties 3 In the Start type list select Manual Problems...

Page 82: ...r occurred but also a detailed Java exception message Cause A SOAP client can be run on a machine other than the Tivoli Intelligent Orchestrator server In such a scenario the SOAP client is a thin cli...

Page 83: ...provide a short term solution v If current messages in the logs require attention resolve the problems so that the messages will not appear again To prevent this problem from occurring in future inve...

Page 84: ...plication Server 5 0 2 release notes that tell you to upgrade to the latest level of libstdc That instruction is incorrect On Windows the remote connection to the database hangs when the database serv...

Page 85: ...ating system and Excel requirements that must be met in order for the characters to be displayed properly Solution 1 1 Open the Report_name csv file in Notepad and then save it as Unicode renaming it...

Page 86: ...ur choice so that you can use the standard settings for that language Perform the following steps 1 Click Start Settings Control Panel and then open Regional Options 2 On the General tab change the us...

Page 87: ...tall the common agent cannot resolve the fully qualified name of the agent manager server follow these steps 1 Stop Tivoli Intelligent Orchestrator 2 On the Tivoli Intelligent Orchestrator server edit...

Page 88: ...r patch you might need to perform manual steps to complete the installation Consult Microsoft article 296861 for more information http support microsoft com kb 296861 There is a maximum size for retur...

Page 89: ...ation heap size and statement heap size are not large enough to process the request v The report contains too many selected objects which generates an SQL statement that is too large to be handled in...

Page 90: ...78 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 91: ...ect a copy of the log files and system configuration information This preserves the information you need to perform detailed problem determination and prevents you from having to scan back through mes...

Page 92: ...g the root certificate for the agent manager certificate authority datastore_stdout log datastore_stderr log Standard output and standard error logs for creating and initializing the tables in the reg...

Page 93: ...generated by the EPMSSLConfig jacl script jacl virHost_out log jacl virHost_err log Standard output and standard error logs for creating the WebSphere virtual host These logs are generated by the EPMV...

Page 94: ...e FFDC facilities are used with CLI and DB2 traces to diagnose problems The information captured by DB2 Universal Database for FFDC includes db2diag log When an error occurs the db2diag log is updated...

Page 95: ...e Installation and uninstallation verifications The following sections are described v Verifying that the agent manager service is running v Verifying the installation of WebSphere Application Server...

Page 96: ...ou get a NoServerDefinedException when you use the WebSphere startServer command to start the agent manager application server ensure that you specified the correct server name Although the default na...

Page 97: ...me with the name of the application server where the agent manager applications are installed for example AgentManager 3 In the General Properties area of the Configuration page make sure that Enable...

Page 98: ...ttab file that start the server v Remove the entry that starts the agent manager server This entry is added on all systems am 2345 once opt IBM WebSphere AppServer bin rc am dev console 2 1 In this ex...

Page 99: ...you can delete the agent manager installation directory Common problems You might encounter the following problems v Registration and communication failures v Problems using the WebSphere Administrat...

Page 100: ...rent particularly on AIX systems v Start the WebSphere server that runs the WebSphere Administrative Console As a Windows service To start the WebSphere server as a Windows service use the Windows Ser...

Page 101: ...ports that are opened dynamically by applications v Use the netstat a command to list the active ports on this system This example uses port 9091 2 In the virtualhosts xml file located in the WAS_inst...

Page 102: ...90 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 103: ...smitting such data undergo periodic change Therefore get the latest instructions from Tivoli Support before you send the information to them General data to collect for Tivoli Support Collect the foll...

Page 104: ...se this variable to specify the unique directory location UNIX packageLogs sh full_path_of_the_log directory where full_path_of_the_log directory is the location of the log directory that includes the...

Page 105: ...telligent Orchestrator home directory Syntax Windows lrtwp bat format text html xml file output_file debug help help usage UNIX lrtwp sh format text html xml file output_file debug help help usage whe...

Page 106: ...94 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 107: ...COM002E The system cannot create the V ALUE_0 file Message V ALUE_1 Explanation No additional information is available for this message COPCOM003E The system cannot find the V ALUE_0 dcm policy Explan...

Page 108: ...have the required file name and file path Explanation An error occurred during the registration of the Software Package Block when the third party software package did not have specify the name and p...

Page 109: ...annot create or write the V ALUE_0 file Explanation Operator response Confirm that you have been assigned write permission to the directory in which you want to create the file COPCOM029E The system c...

Page 110: ...COM045E The system cannot find the V ALUE_0 access control list Explanation No additional information is available for this message COPCOM046E A parent object must be specified when importing a new ac...

Page 111: ...nation No additional information is available for this message COPCOM062E The system cannot find the deployment engine property V ALUE_0 Explanation No additional information is available for this mes...

Page 112: ...UE_0 and object ID V ALUE_1 because it already exists Explanation No additional information is available for this message COPCOM079E The system cannot find the requested data center model object V ALU...

Page 113: ...7E The system cannot find the V ALUE_0 switch Explanation No additional information is available for this message COPCOM099E The system cannot find the virtual IP V ALUE_0 Explanation No additional in...

Page 114: ...ged device Operator response Verify the shell command COPCOM124E A Telnet error occurred Explanation No additional information is available for this message COPCOM125E A Telnet error occurred Explanat...

Page 115: ...No additional information is available for this message COPCOM149E The system does not support update for the V ALUE_0 attribute Explanation No additional information is available for this message CO...

Page 116: ...l information is available for this message COPCOM167E The system cannot find the V ALUE_0 network interface Explanation No additional information is available for this message COPCOM168E The update f...

Page 117: ...cannot find the V ALUE_0 file system mount settings Explanation No additional information is available for this message COPCOM187E The system cannot find the V ALUE_0 system storage capabilities sett...

Page 118: ...additional information is available for this message COPCOM206E The system cannot find the V ALUE_0 zone membership data Explanation No additional information is available for this message COPCOM207E...

Page 119: ...ment value option Explanation No additional information is available for this message COPCOM226E The V ALUE_0 server template is not valid Explanation No additional information is available for this m...

Page 120: ...ation No additional information is available for this message COPCOM250E The system cannot find the V ALUE_0 access control list network interface Explanation No additional information is available fo...

Page 121: ...ctSoftwareStack Explanation No additional information is available for this message COPCOM272E The system cannot find the discovery association V ALUE_0 Explanation While it imported discovery informa...

Page 122: ...E_0 storage subsystem template Explanation No additional information is available for this message COPCOM291E The system cannot find the V ALUE_0 storage fibre adapter template Explanation No addition...

Page 123: ...l information is available for this message COPCOM310E The server V ALUE_0 does not host a software distribution application Explanation The discovery of the IBM Tivoli Configuration Management Softwa...

Page 124: ...M329E The system cannot find the V ALUE_0 storage template Explanation No additional information is available for this message COPCOM330E The principal V ALUE_0 does not have V ALUE_1 permission on th...

Page 125: ...cument is in the wrong format Explanation No additional information is available for this message COPCOM345E The system cannot subscribe from the order with ID V ALUE_0 because its order document is i...

Page 126: ..._0 Explanation No additional information is available for this message COPCOM367E The system cannot modify the subscription with ID V ALUE_0 because its current status is neither New Accpted nor Activ...

Page 127: ...1E The system cannot find the V ALUE_0 software instance Explanation No additional information is available for this message COPCOM382E The system cannot find the V ALUE_0 software installation Explan...

Page 128: ...ization failed for Hostname V ALUE_0 with Username V ALUE_1 Ensure that the TCM server is running and that the specified username and password are valid Explanation The TCM server connection initializ...

Page 129: ...Ensure that the filter definition is valid Example PR region one PM profile one EP I T or PR region two PM SP I F COPCOM418E The filter V ALUE_0 lacks an include value Explanation The filter defined d...

Page 130: ...uld be due to errors in the database Operator response The desired object might not be entered correctly into the filter data Verify that the object name and type are correct Administrator Response Th...

Page 131: ...ser has been assigned Assign another role to the user in order to grant the user sufficient permissions for accesssing the resource COPCOM446E The software module V ALUE_0 is not an operating system E...

Page 132: ...dditional information is available for this message COPCOM466E Bad SI package image format with V ALUE_0 Explanation The SI package structure is not correct The Tivoli Intelligent Orchestrator or requ...

Page 133: ...Explanation No additional information is available for this message COPCOM489E The system cannot delete V ALUE_0 access group because users V ALUE_1 are using it as the default access group Operator...

Page 134: ...nship is not permitted V ALUE_0 Explanation No additional information is available for this message COPCOM512E DCM type V ALUE_0 is not recognized for the access group inheritance relationship Explana...

Page 135: ...supported because the V ALUE_0 java security property is set to V ALUE_1 The value must be 0 zero Explanation The IP address caching is enabled in the JDK so the system cannot resolve hostnames to IP...

Page 136: ...M545E Failed query the Active Directory server with V ALUE_0 Explanation No additional information is available for this message COPCOM548E An unexpected error occurred Class V ALUE_0 set in sourceCla...

Page 137: ...ing an equal sign Explanation No additional information is available for this message COPDEX010E The system cannot add the V ALUE_0 condition to the V ALUE_1 table Explanation No additional informatio...

Page 138: ...valid Explanation No additional information is available for this message COPDEX029E The system cannot continue a deployment request from a previous deployment engine VM session Explanation No additi...

Page 139: ...additional information is available for this message COPDEX049E The V ALUE_0 operand does not exist for instruction ID V ALUE_1 Explanation No additional information is available for this message COP...

Page 140: ...rocess the data update V ALUE_0 Explanation No additional information is available for this message COPDEX070E The variable name V ALUE_0 is not valid Explanation No additional information is availabl...

Page 141: ...ile includes errors Operator response Correct the errors in the DiscoveryKeys ini file located in the TIO_HOME config subdirectory COPDEX098E The system obtained an empty profile XML file name Explana...

Page 142: ...enerates an XML file that contains the list of profiles that are installed in Tivoli Management Agent This profile XML file is copied to the IBM Tivoli Provisioning Manager and then it is parsed by th...

Page 143: ...additional information is available for this message COPDEX117E An error occurred when the system tried to read the input file V ALUE_0 Explanation No additional information is available for this mes...

Page 144: ...is not found Explanation No additional information is available for this message COPDEX141E The specified LDO V ALUE_0 is not found Explanation No additional information is available for this message...

Page 145: ...The deprovision operation cannot be scheduled for the service instance with ID V ALUE_0 The service ID is V ALUE_1 Explanation No additional information is available for this message COPDEX161E The d...

Page 146: ...ild cards are allowed in file names but not in path names n If it is not specified the system will generate documentation for all wkf files in the current directory It cannot be used together with the...

Page 147: ...d job with id V ALUE_0 Explanation No additional information is available for this message COPJDS006E Work item operation is not supported or accessible by the endpoint Explanation No additional infor...

Page 148: ...ass information The ejbInteractionProxy attributes and the ejbInteractionMethod attributes must be specified Explanation No additional information is available for this message COPJEE015E The applicat...

Page 149: ...se Verify that the resource is still associated with the monitoring configuration and then try again COPJEE034E The system cannot find the password credentials V ALUE_0 Explanation No additional infor...

Page 150: ...formation is available for this message COPJEE051E No default credentials are associated with protocol endpoint V ALUE_0 Explanation No additional information is available for this message COPJEE052E...

Page 151: ...specified when the device includes more than one NIC Explanation No additional information is available for this message COPJEE070E The recommendation V ALUE_0 is obsolete and has been replaced Expla...

Page 152: ...Use the icon view to precisely specify the port that will be moved to a new VLAN Explanation No additional information is available for this message COPJEE090E The V ALUE_0 V ALUE_1 is not connected...

Page 153: ...OPJEE111E No workflows retrieved Explanation No additional information is available for this message COPJEE112E A power outlet already exists Explanation No additional information is available for thi...

Page 154: ...essage COPJEE183E The system cannot process request ID V ALUE_0 V ALUE_1 to remove the virtual IP from the load balancer because the load balancer is not valid and or the virtual IP is not valid Expla...

Page 155: ...ate the discovery technology association again If the problem continues contact your data center database administrator COPJEE210E The system cannot delete the discovery technology association with th...

Page 156: ...f the DCF Explanation No additional information is available for this message COPJEE269E The system cannot add the DcmObject with ID V ALUE_0 to the DCF with ID V ALUE_1 The DcmObjectType is not suppo...

Page 157: ...D V ALUE_0 because no fibre channel ports are present Explanation No additional information is available for this message COPJEE289E The deployment request ID V ALUE_0 does not exist Explanation No ad...

Page 158: ...E_1 Explanation No additional information is available for this message COPJEE315E The volume container with ID V ALUE_0 does not belong to the storage manager with ID V ALUE_1 Explanation No addition...

Page 159: ...eport V ALUE_1 Explanation No additional information is available for this message COPJEE337E Required inputs V ALUE_0 for report V ALUE_1 is missing Explanation No additional information is available...

Page 160: ...The requested resource V ALUE_0 is not locked or the resource is locked but the wrong key is specified Explanation No additional information is available for this message COPJEE356E A system error V...

Page 161: ...that the tcEAR home property in the configuration file report xml is correct Explanation No additional information is available for this message COPJEE373E The V ALUE_0 from the configuration file re...

Page 162: ...l information is available for this message COPJEE391E You are not authorized to view this report Ask your administrator to assign you to the appropriate access permission group to be able to view the...

Page 163: ...application configuration problem all tiers and active online instead of not in maintenance applications must be configured for data acquisition COPPEZ052E The V ALUE_0 signal is not configured for a...

Page 164: ...d for an Application The appropriate Automation Extention Package might need to be installed COPPEZ097E No LoadObject exists for the V ALUE_0 application Explanation No additional information is avail...

Page 165: ...roxy for interface on Agent V ALUE_0 Explanation The Agent Manager cannot communicate properly with the agent Verify that the Agent is configured correctly and the appropriate subagents are installed...

Page 166: ...dditional information is available for this message COPTCA017E Error executing command on endpoint V ALUE_0 Explanation For more information check the logs tioExecuteCommandTrace log file on the endpo...

Page 167: ...ck ID V ALUE_1 already exists Explanation No additional information is available for this message COPTDM013E The system cannot associate the V ALUE_0 stack with object ID V ALUE_1 Explanation No addit...

Page 168: ...The system cannot uninstall the V ALUE_0 software stack Review the execution logs for more details Explanation No additional information is available for this message COPTDM034E The system cannot upd...

Page 169: ...able for this message COPTDM062E The system cannot allocate the IP address Explanation No additional information is available for this message COPTDM063E The system cannot allocate the server Explanat...

Page 170: ...ion for SAPs and credentials and ensure your client and host credentials match Explanation No additional information is available for this message COPTDM077E The system cannot find the monitoring appl...

Page 171: ...this message COPTDM094E The system cannot find the local server V ALUE_0 in the DCM database for the performing operation Explanation No additional information is available for this message COPTDM095...

Page 172: ...COPTDM109E The load balancing algorithm V ALUE_0 is not valid Explanation No additional information is available for this message COPTDM110E The SNMP value V ALUE_0 V ALUE_1 type V ALUE_2 is not valid...

Page 173: ...s not valid Explanation No additional information is available for this message COPTDM132E For this operation the credentials ID V ALUE_0 must be password credentials or RSA credentials Explanation No...

Page 174: ...ion is available for this message COPTDM159E The system cannot find the sitename in the V ALUE_0 XML file Explanation No additional information is available for this message COPTDM160E The system cann...

Page 175: ...itoringApplication RemoveMonitoring logical device operation If the workflow exists examine the transitions of the workflow COPTDM178E An error occurred while the system invoked the startMonitoring lo...

Page 176: ...migration system exception occurred Exception V ALUE_0 Explanation No additional information is available for this message COPUTL002E The V ALUE_0 script caused an error Explanation No additional inf...

Page 177: ...y to obtain file V ALUE_0 from environment Explanation No additional information is available for this message COPUTL023E Processing Migration Step V ALUE_0 Explanation No additional information is av...

Page 178: ...SE008E The property with the key value V ALUE_0 in the device with ID V ALUE_1 is not defined Explanation No additional information is available for this message COPDSE009E The system cannot update th...

Page 179: ...ore of the broker event or eventType objects is null Their values are broker V ALUE_0 event V ALUE_1 and eventType V ALUE_2 Explanation No additional information is available for this message COPDSE02...

Page 180: ...bership cycle Explanation The source group cannot be added to the target group because the target group is already a member of the source group or another group that is a member of the source group CO...

Page 181: ...03E The system cannot delete the subnetwork with the ID V ALUE_0 because it is assigned to one or more access rules or routes Review the access rules and delete them if necessary Explanation No additi...

Page 182: ...onal information is available for this message COPNET022E The system cannot find the load balancer type V ALUE_0 Explanation No additional information is available for this message COPNET023E The syst...

Page 183: ...tem The file might be read only in use or there might be insufficient space on the local machine Programmer response Verify that the local file specified is not open or in read only mode and that it e...

Page 184: ...machine Programmer response Ensure that the trisvc exe binary has been copied to the target machine CTGRI0017E An error occurred in RCP communication Explanation A remote copy rcp operation failed Pro...

Page 185: ...tion The system does not recognize the directory path you specified System action Operation failed Operator response Specify the correct directory path DISSP6004W The variable variable name is not pre...

Page 186: ...fied Message Variables where file name The name of the file System action Operation failed Operator response Specify the name of a existing file DISSP6015E An error occurred loading the package Explan...

Page 187: ...failed Operator response Specify the correct link path DISSP6025W The changes made on this package cannot be saved Explanation The system cannot save the changes made on this package The managed node...

Page 188: ...s not valid Explanation You specified an invalid configuration file System action The operation is not performed Operator response Specify a valid file DISSP6038W Enter a valid Provisioning file Expla...

Page 189: ...n is not performed Operator response Check the communication between the Software Package Editor and the Tivoli Provisioning Manager repository DISSP6049E An error occurred while downloading the packa...

Page 190: ...password are defined in Tivoli Provisioning Manager WebUI 178 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 191: ...action If the common agent cannot register it will not be able to communicate with the agent manager The product subagent bundle will not be able to provide data to its resource manager Administrator...

Page 192: ...security credentials are being regenerated Explanation The system is creating a new set of security credentials for the common agent BTC1019I The common agent needs to register for credentials Creden...

Page 193: ...nt ID information and registering with the agent manager Explanation No additional information is available for this message BTC1031I The common agent has been reset Explanation No additional informat...

Page 194: ...or the installation location of the common agent has been modified since the initial registration The change is causing the client authentication that is required for the certificate renewal to fail...

Page 195: ...the service location information stored in the common agent properties file is incorrect v The common agent does not trust the agent manager certificate authority because the current certificate used...

Page 196: ...he following problems v It is earlier than the not valid before date in the certificate v It is later than the not valid after date or expiration date in the certificate System action Without valid cr...

Page 197: ...e an integer System action The port specified will not be used because it is not in a valid format Administrator Response Make sure the port number in the endpoint properties file is an integer BTC220...

Page 198: ...deployed Explanation No additional information is available for this message BTC2402I The log manager service LogMgr was successfully stopped and undeployed Explanation No additional information is av...

Page 199: ...has the appropriate authority to read the file BTC3005E The update source file bundle_name was not found Explanation The source file for the update operation was not found The file might be missing in...

Page 200: ...ion of the bundle BTC3013E An error occurred while stopping the bundle_name bundle failed Explanation A error occurred while stopping the bundle Verify that the bundle is running System action The bun...

Page 201: ...ties file does not exist or the user account that runs the common agent does not have the correct file permissions Administrator Response Verify that the file exists and that the user account has the...

Page 202: ...installed bundles and their states Explanation No additional information is available for this message BTC3126I command to list all registered services Explanation No additional information is availab...

Page 203: ...he bundle_name bundle failed cause Explanation No additional information is available for this message BTC3144I The bundle_name bundle was uninstalled successfully Explanation No additional informatio...

Page 204: ...nformation is available for this message BTC3164I Unknown common agent command Explanation No additional information is available for this message BTC3165I Active Explanation No additional information...

Page 205: ...is not registered v DeployerException Other errors in the deployer service System action The configuration management bundle is not working properly Administrator Response Make sure the configuration...

Page 206: ...mmands on a command line interface service Explanation No additional information is available for this message BTC4016I To get help Explanation No additional information is available for this message...

Page 207: ...the component that attempted to contact the common agent System action After rejecting the connection from the component of the specified type the common agent will begin listening for more incoming c...

Page 208: ...er entity attempted to connect to the common agent but was rejected The connection was probably rejected because of one of the following reasons v The common agent does not have valid credentials whic...

Page 209: ...act customer support BTC5024E The common agent was unable to obtain the agent manager configuration Therefore it cannot send an update to the agent manager The common agent will try again when the nex...

Page 210: ...ation about the exception exception Explanation An exception was caught while reading the epInstallStatus log file which contains the status of the upgrade Possible exceptions include v FileNotFoundEx...

Page 211: ...oblem and then start the upgrade again BTC5051E The upgrade bundle cannot unpack the image at location into the data_directory directory Look in the logs upgradeAgentTrace log and logs upgradeAgentMes...

Page 212: ...support BTC5057I This error code indicates that a specific key was not found in the CAUpgrade properties file Look for the previously logged message BTC5049E in the logs upgradeAgentMessage log file i...

Page 213: ...e complete context of the error To get the details of the error such as the URL for the file being copied and the specific exception that was reported look in the logs for the message that was recorde...

Page 214: ...file controls how often the common agent checks the IP address of the common agent for changes Administrator Response Correct the value in the ipaddress poll timeinterval property and restart the comm...

Page 215: ...s not implement the appropriate interface and is thus not a valid manager certificate request listener Modify your program and try again CTGEM0003E A manager certificate issued listener was not loaded...

Page 216: ..._distinguished_name The distinguished name of the revoked certificate is revoked_distinguished_name Explanation A certificate cannot be renewed if a certificate in its chain of trust has been revoked...

Page 217: ...ers from the table System action The certificate authority cannot generate and renew certificates so registration requests cannot be processed Administrator Response Verify that the agent registry dat...

Page 218: ...the specific instance of the agent on a computer system by using the root configuration directory or installation directory of the agent System action In addition to logging this message in the agent...

Page 219: ...ized format class_name Explanation The client certificate specified by the class_name class has an unrecognized format Administrator Response Collect the message and trace files and contact IBM Custom...

Page 220: ...itialization of the authorization validation listener AuthorizationValidator failed because the file_name file does not exist Explanation The initialization of the authorization validation listener fa...

Page 221: ...quest did not specify the manager type The resource manager ID uses the context URL or installation directory of the resource manager to uniquely identify the resource manager instance System action I...

Page 222: ...not exist or the password that was specified in the registration request does not match the password in the Authorization xml file Each registration failure is logged as message CTGEM0037E The accoun...

Page 223: ...display the encrypted string to the user Administrator Response Follow these steps to verify that the information needed to encrypt and compare passwords are available 1 Ensure that the agent manager...

Page 224: ...2E A resource manager user ID cannot removed from the Authorization xml file because the following exception occurred exception Explanation An error occurred while attempting to remove a resource mana...

Page 225: ...tax of the authorized commands is as follows v EncryptPW password Encrypts password and writes the resulting string to standard output This allows you to either verify or manually update an encrypted...

Page 226: ...are available 1 Ensure that the agent manager configuration file AgentManager properties is in the WEB INF classes resources directory of the AgentManager war file and that the file is readable by th...

Page 227: ...ery listener class_name An exception was caught exception_class_name Explanation The agent manager cannot load the class specified by class_name as a recovery listener because of the exception identif...

Page 228: ...log the message identified by message key message_key but the message is not in the message bundle Probable causes for this problem are v The message bundle file message_bundle does not exist v The m...

Page 229: ...ault locale Administrator Response If possible obtain a new copy of the installation media and start the installation again If you get the same message again save the message and trace files msg_EPM_I...

Page 230: ...that the user has permission to read the file The file is located in the following directory installedApps node application_name ear application_name war WEB INF The name of the version information f...

Page 231: ...cation Server installation directory 2 WebSphere node name 3 Application name optional The application name is either AgentManager the agent manager application or AgentRecoveryService the agent recov...

Page 232: ...220 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 233: ...p lib casservice jar Note This tool also depends on the guid jar file being in the lib directory so it can get the GUID 3 An output file CASservice zip which is created in the base directory of the ag...

Page 234: ...r key files as described in the following table Table 14 Files included in the CASservice zip file File name File path HTML service file CASserviceInfo html described above basedir MSinfo output file...

Page 235: ...logs basedir logs basedir logs basedir logs basedir logs All files from logs install directory ep_install err ep_install log epInstallStatus log guid_install err guid_install log trace_ep_install err...

Page 236: ...224 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 237: ...for the latest most complete information that might help you resolve your problem To search multiple Internet resources for your product expand the product folder in the navigation frame to the left...

Page 238: ...Rational products as well as DB2 Universal Database and WebSphere products that run on Windows or UNIX operating systems enroll in Passport Advantage in one of the following ways Online Go to the Pass...

Page 239: ...essages that are related to the problem symptoms IBM Software Support is likely to ask for this information v Can the problem be re created If so what steps led to the failure v Have any changes been...

Page 240: ...For more information about problem resolution see Searching knowledge bases and Obtaining fixes 228 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 241: ...ry where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BU...

Page 242: ...the following terms are trademarks or registered trademarks of International Business Machines Corporation in the United States or other countries or both IBM DB2 Universal Database DB2 WebSphere Tivo...

Page 243: ...25 I information centers searching to find software problem resolution 225 installation common agent installing DB2 Client 57 problems 55 troubleshooting 55 agent manager installation fails 59 connect...

Page 244: ...orkflow errors 65 SOAP parameters troubleshooting incorrect parameters 70 Software Support contacting x 226 describing problem for IBM Software Support 227 determining business impact for IBM Software...

Page 245: ...oli Intelligent Orchestrator installation 17 typeface conventions x U uninstallation logs location 45 UNIX troubleshooting logs fill up the file system 71 W Web interface troubleshooting administratio...

Page 246: ...234 Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide...

Page 247: ......

Page 248: ...Printed in USA SC32 2216 00...

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