Hughes HN9800 User Manual Download

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HN System

HN9800 Satellite Modem User

Guide

11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830

1039708-0001
Revision A
April 10, 2013

Summary of Contents for HN9800

Page 1: ...HN System HN9800 Satellite Modem User Guide 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 1039708 0001 Revision A April 10 2013 ...

Page 2: ...sure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular...

Page 3: ...ct information 8 Chapter 2 System Control Center 11 Accessing the System Control Center 11 System Control Center home page 12 Text links 12 Common features on System Control Center screens 13 Button links 13 System Status button 14 IPSec icon 15 Links in the left panel 16 Small icon on System Control Center screens 16 Parameters and values 17 Red flag indicator 17 Features a customer may not see 1...

Page 4: ...ision A Chapter 3 LEDs 25 LAN port LEDs 27 Appendix A Standards compliance 29 Safety Operating conditions for Canada 29 Repairs in Canada 29 Electromagnetic interference EMI 30 FCC Part 15 30 Acronyms and abbreviations 31 Index 33 ...

Page 5: ...t in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardo...

Page 6: ...ols may appear next to DANGER WARNING or CAUTION to indicate a specific type of hazard for example fire or electric shock If other hazard symbols are used in this document they are identified in this section Additional symbols This document uses the following symbol to indicate a safety alert message that concerns a potential electric shock hazard This document uses the following hazard symbols In...

Page 7: ...lite modem connects to a satellite network to provide Internet service The modem has an Ethernet port so it can be connected to a computer or LAN Figure 1 shows the front of the HN9800 satellite modem After your HN9800 satellite modem has been installed you can use your computer s web browser to access the Internet or an intranet The HN9800 supports local area networks LANs to extend Internet conn...

Page 8: ...ion that is resting on its built in base as shown in Figure 1 on page 7 Computer requirements The computer that connects to the satellite modem should meet the minimum requirements specified by the computer operating system manufacturer and the following networking and browser requirements Networking requirements Ethernet port Ethernet cable provided Ethernet NIC 10 100 Mbps configured as follows ...

Page 9: ...r Care page opens Options 1 2 and 3 below are available on this page 1 Search our Knowledge Base a In the Self help section click Knowledge Base Search b Follow the on screen instructions to find the information you need 2 Email a Customer Care representative a In the Contact Hughes section click Email b Complete the email form c Click Email Us 3 Chat with a Customer Care representative a In the C...

Page 10: ...Chapter 1 Overview 10 1039708 0001 Revision A ...

Page 11: ...or configuring networks or to check system performance if the satellite modem does not seem to be functioning properly Accessing the System Control Center To access the System Control Center a computer with a web browser installed must be connected to the satellite modem s LAN port The System Control Center web site is hosted on the modem consequently the computer does not have to be connected to ...

Page 12: ... Center screens Refer to Button links on page 13 Figure 3 Button links Text links The System Control Center home page includes the following text links System Status links View System Status Opens the System Status page which displays general system status information such as signal strength and administrative status View Reception Information Opens the Reception Information page which displays in...

Page 13: ...lp Topics Opens the Help page which includes a variety of topics such as recommended browser and TCP IP settings Contact information Opens to a page that provides contact information for assistance and additional information Restart HN9800 Restarts the satellite modem Common features on System Control Center screens Certain features are common to some or all of the System Control Center screens as...

Page 14: ...or more information see System Status page on page 18 Reception Info Reception Information page Displays statistics about received data For more information see Reception Information page on page 19 Transmission Info Transmission Information page Displays statistics about transmitted data For more information see Transmission Information page on page 21 System Info System Information page Displays...

Page 15: ...been exceeded If the System Status button is red or yellow look for a red flag next to any value or values on the System Control Center information pages those with tables listing parameters and values The red flag indicates a problem related to the parameter listed next to the flagged value If the parameter name is underlined click the parameter name to see a message that may include helpful info...

Page 16: ... enabled by the NOC Home Opens the System Control Center home page Problem Troubleshooting Opens the Problem Troubleshooting page a tool that can help you solve common problems you could encounter while using the satellite modem Detailed Problem Statistics Opens a screen you can use to view statistics concerning modem operation Connectivity Test Opens the Connectivity Test page which allows you to...

Page 17: ...er is underlined you can click the name or value to see an explanation of it Figure 8 Format of status and information screens Refer to the sections below for an explanation of the parameters unique to each screen System Status page on page 18 Reception Information page on page 19 Transmission Information page on page 21 System Information page on page 22 Red flag indicator On the status and infor...

Page 18: ...t enabled the screen or screens for that feature or links to it do not appear Features that may be enabled or disabled by the NOC are Web Acceleration Problem Troubleshooting Detailed Problem Statistics Port Forwarding Download Allowance Status Browsing Optimization Utility System Status page The System Status page displays important information about the satellite modem s operational status Avail...

Page 19: ...eived frames determined to be corrupted Any number greater than zero indicates a problem except when adverse weather conditions are present Frames may be corrupted in adverse weather conditions or if there is a problem with the receive cable or antenna assembly Bad Key Frames Percentage of received frames that could not be decrypted successfully All data received over the satellite is encrypted An...

Page 20: ...ge Receiver operational RxCode 5 The following illustration shows how you can view a list of all RxCodes or see an explanation of the currently displayed RxCode Each RxCode except RxCode 5 indicates a specific problem in the receive path Figure 11 Finding additional Receive Status information The next illustration shows the list of all RxCodes Click the explanation link next to the RxCode to see m...

Page 21: ...e Number of frames transmitted to the satellite Number of Successful Transmissions Number of frames transmitted to the satellite Number of Failed Transmissions Number of frames that could not be sent A continuously increasing value indicates a transmission problem If a low value is displayed and does not increase and the system is functioning there is no reason for concern Number of Packets Submit...

Page 22: ...splayed TxCode Each TxCode except TxCode 8 indicates a specific problem in the transmission path Figure 14 Finding additional Transmit Status information System Information page The System Information page shown in Figure 15 provides system information for the satellite modem such as Site ID and the release number of the modem s operational software Figure 15 System Info page ...

Page 23: ...ntains information to help the user get started in using the satellite modem find contact information for assistance and other helpful information To display the Help page Click View Help Topics on the System Control Center home page or Click Help in the left panel of any System Control Center page Figure 16 Help page ...

Page 24: ...Chapter 2 System Control Center 24 1039708 0001 Revision A ...

Page 25: ...y their appearance on off blinking or flashing the LEDs indicate the modem s operating status The front panel LEDs are all blue when lit Figure 17 Front panel LEDS on the HN9800 Table 5 explains what the modem status is when the LEDs are on off or blinking On means the LED is continuously lit Blinking means the LED is usually on but ...

Page 26: ...y on Transmitting data Blinking mostly off Ranging The modem is measuring the distance to the satellite to calibrate transmit timing and transmit power Off Condition preventing transmission Receive ON OK Receive path is operational Blinking Receiving data Off Condition preventing receipt of data System ON Connection established with the NOC Off Condition preventing full operation Power On Red colo...

Page 27: ...ter 3 LEDs 1039708 0001 Revision A 27 LAN port LEDs Green and orange LEDs on the LAN Ethernet port on the modem s rear panel indicate link status and speed as explained in Figure 18 Figure 18 LAN port LEDs ...

Page 28: ...Chapter 3 LEDs 28 1039708 0001 Revision A ...

Page 29: ...eans that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee that the equipment will operate to the user s satisfaction Before installing the equipment users should make sure they are permitted to connect to the facilities of the local telecommunications company The equipment must also be installed using an accept...

Page 30: ...tenance procedures in the installation guide must be followed to ensure compliance with these regulations This is a class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Part 15 This section applies to the HN9800 satellite modem Standards to which conformity is declared FCC Part 15 The modem complies...

Page 31: ...CAN Canada CSA Canadian Standards Association D DHCP Dynamic host configuration protocol E EMI Electromagnetic Interference EU European Union I IPSec Internet Protocol security L LAN Local area network LLC Limited Liability Company N Networking requirements V VAR Valued added reseller ...

Page 32: ... Acronyms and abbreviations 32 1039708 0001 Revision A ...

Page 33: ...Pages 16 Internet browser 8 IPSec 15 L Links System Control Center 12 N Network requirements 8 O Operating 8 Operating environment 8 Operating position 8 P Parameters on System Control Center screens 17 R Receive status 20 Reception Information page 19 Red flag indicators 17 Repairs in Canada 29 Restart modem 13 RxCodes 20 S Safety standards Canadian 29 System Control Center Reception Information ...

Page 34: ... Index 34 1039708 0001 Revision A ...

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