Hughes 9502 User Manual Download

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Hughes 9502 Fixed Satellite
Terminal

P/N 3500509-0001

User Guide

Document No. 3004146-0001 Rev H
18-January 2017

Summary of Contents for 9502

Page 1: ...Hughes 9502 Fixed Satellite Terminal P N 3500509 0001 User Guide Document No 3004146 0001 Rev H 18 January 2017 ...

Page 2: ...effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for ...

Page 3: ...inal Specifications 17 Chapter 2 Configuration via Web UI 18 Web UI Layout 18 Home Tab 18 Terminal Information 18 SIM Information 18 Troubleshooting 18 Status Bar 20 Connections Tab 22 Manage Contexts Page 22 Automatic Contexts 23 Manage APNs Page 25 Settings Tab 26 General Setup 26 IP Address DHCP Settings 27 Ethernet Port Page 28 Port Forwarding Page 29 ATC Page 30 Feature Management Page 31 M2M...

Page 4: ...he Hughes 9502 IDU 50 Connecting power leads to the Hughes 9502 IDU 51 Powering up the Hughes 9502 53 Coverage Map 54 Operation in the MEAS footprint 54 Pointing the ODU 56 LED Flow Chart 58 Adjusting the azimuth and elevation of the ODU 60 Exit Pointing Mode 61 Chapter 5 Lightning Protection and Safety 62 Lightning and Grounding Precautions La foudre et la terre Précautions 62 Disclaimer Avertiss...

Page 5: ...GURE 2 11 FEATURE MANAGEMENT PAGE 31 FIGURE 2 12 M2M SETUP 32 FIGURE 2 13 SECURITY PASSWORDS 34 FIGURE 2 14 ENHANCED SECURITY PAGE LINK 35 FIGURE 2 15 ENHANCED SECURITY SETTINGS PAGE 35 FIGURE 2 16 LOGIN PAGE 36 FIGURE 2 17 SMS SEND RECEIVE 37 FIGURE 4 1 HOME PAGE SHOWING POINTING INFORMATION 45 FIGURE 4 2 BASE BRACKET AND BUBBLE LEVEL 46 FIGURE 4 3 POLE ASSEMBLY 47 FIGURE 4 4 AZIMUTH ELEVATION BR...

Page 6: ...les TABLE 1 TERMINAL SPECIFICATIONS 17 TABLE 2 9502 WEB UI LAYOUT 18 TABLE 3 STATUS BAR 20 TABLE 4 GPS STATUS 20 TABLE 5 REMOTE CONTROL SMS MESSAGE COMMANDS 40 TABLE 6 AT UNSOLICITED RESPONSE CODES 65 TABLE 7 PDP CONTEXT ACTIVATION ERRORS 67 ...

Page 7: ...res ou la mort dans certains cas possible de lire et de respecter tous les messages d alerte de sécurité Messages concerning personal injury Messages concernant des blessures corporelles The signal words DANGER WARNING and CAUTION indicate hazards that could result in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard...

Page 8: ...ry ATTENTION indique une situation potentiellement dangereuse qui si elle n est pas évitée pourrait entraîner des blessures mineures ou modérées Messages concerning property damage Messages concernant des dommages matériels NOTICE is used for messages concerning possible property damage product damage or malfunction data loss or other unwanted results but not personal injury AVIS est utilisée pour...

Page 9: ...TTENTION pour indiquer un type spécifique de danger par exemple un incendie ou un choc électrique Si d autres symboles de danger sont utilisés dans ce document ils sont décrits dans cette section Additional symbols Symboles supplémentaires Warning Potential Radio Frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid injury to eyes...

Page 10: ...tional Maintain a distance of 1 m or more from the front of the Satellite Terminal ODU Ne pas se tenir en face de l ODU antenne Cet appareil émet une énergie de fréquence radio Pour éviter toute blessure ne placez pas la tête ou toute autre partie du corps en face de l ODU satellite lorsque le système est opérationnel Maintenez une distance de 1 m ou plus par rapport à l ODU du terminal satellite ...

Page 11: ...antie et peuvent annuler votre droit à utiliser cet équipement Utilisez uniquement un chiffon doux humide pour nettoyer le terminal Pour éviter toute dégradation des performances du terminal veuillez vous assurer que l ODU de l unité n est pas endommagée ou recouverte d un corps étranger comme de la peinture ou de l étiquetage Lorsque vous insérez la carte SIM ne pas la plier ni endommager les con...

Page 12: ...minal fire electric shock or injury Accessoires Utilisez uniquement des accessoires approuvés par Hughes L utilisation d accessoires non approuvés peut entraîner une dégradation de performance un endommagement du terminal satellite un incendie une électrocution ou des blessures Connecting Devices Never connect incompatible devices to the Satellite Terminal When connecting the Satellite Terminal to...

Page 13: ...s personnes qui portent un stimulateur cardiaque et qui veulent utiliser un terminal satellite doivent demander l avis de leur cardiologue Si en tant qu utilisateur de stimulateur cardiaque vous êtes toujours soucieux d une éventuelle interaction avec le terminal satellite nous vous suggérons de suivre ces directives Maintenez un mètre de distance entre votre stimulateur cardiaque et l avant ou le...

Page 14: ...d interférences détectées veuillez maintenir une distance supplémentaire entre vous et le terminal Electrical Storms installation of the Satellite Terminal during electrical storms may result in severe personal injury or death Orages Electriques L installation d un terminal satellite pendant un orage électrique peut entrainer des blessures graves ou mortelles Protective Earth Grounding is recommen...

Page 15: ... is a two piece design that comes with an Indoor Unit IDU an Outdoor Unit ODU and a 10 meter RF cable that has an N type connection at both ends and an N to TNC adapter inside the cable bag for connection to the IDU Figure 1 1 IDU P N 3500563 0001 Figure 1 2 RF Cable with N to TNC adapter P N 3500634 0001 Figure 1 3 ODU P N 3500564 0001 ...

Page 16: ...c Fixed Mount Kit P N 3004066 0002 or by using the azimuth elevation bracket P N 1022994 0022 and an existing 1 5 diameter pole Figure 1 5 Azimuth Elevation Bracket Main features of the 9502 The main features of the Hughes 9502 terminal are listed below Use of Internet Protocol IP via the BGAN satellite network Remote Management o Web UI interface o SMS Control o AT Command Control o Log file uplo...

Page 17: ...mmand password lock o SIM Personalization Phone to SIM DP SIM Lock SP SIM Lock Interfaces The Hughes 9502 has the following interfaces Ethernet connection RJ45 USB 1 1 connection USB Type B for PC to configure terminal requires installation of Hughes USB driver See www bgan hughes com TNC type RF connector on IDU and N type RF connector on the ODU Integrated GPS receiver and L band ODU RS232 seria...

Page 18: ...ev H 3 LED status display and a single function button 3 5 mm stereo audio jack for audio tone or voltage level to assist in ODU pointing USIM card slot behind SIM door Figure 1 6 Front side view of IDU Figure 1 7 Back side view of IDU ...

Page 19: ...o C Storage Temperature 55 o C to 75 o C Humidity 95 RH at 40 o C 9502 External Antenna Wind loading Survival wind loading with optional mount up to 100 mph 9502 Indoor Unit Water and Dust IP 40 Compliant 9502 External Antenna Water and Dust IP 65 Compliant Nominal Input Voltage 12VDC 24VDC Data Connectivity RJ45 connector Ethernet 10BaseT USB Type B USB 1 1 for configuration PC Other Features Sin...

Page 20: ... 128 100 as the URL unless you change the IP address of the UT Table 2 shows the 9502 Web UI layout Home Connections Settings M2M Security SMS Home Manage Contexts General M2M Setup Security Send Receive SMS Automatic Contexts IP Address DHCP Saved Drafts Ethernet Manage APNs ATC Setup Sent Messages Features Table 2 9502 Web UI Layout Home Tab The home page includes the following fields Terminal I...

Page 21: ...e 3004146 0001 Rev H 19 Event Log Packet Log These files can be FTP d out of the UT and used for debugging To download the logs right click on the Download Current link and select Save Target As Figure 2 1 Home Page ...

Page 22: ...he bar is used The signal strength in the Global Beam should be 49 to 53dB when it is pointed correctly the higher the better It also lists the current satellite beam type and number In release 5 9 5 0 and higher the current satellite is also shown The signal strength increases in value as you transition to the Regional Beam and again when you get a PDP context and transition to the Narrow Beam Th...

Page 23: ...pointing control button was added to the Home page that duplicates the function button on the UT During the wait for input state at startup this button is active for 15 seconds If pressed the UT will enter pointing mode and remain until the button is pressed again This feature is useful for repointing one piece 9502s without opening the enclosure Figure 2 2 Enter Pointing ...

Page 24: ...status of any active contexts and allows contexts to be controlled Typically this page will not be used and you configure context activation via the always on option on the M2M page or the ACA page Note in NAPT mode the PDP context will NAPT data for all devices on the LAN The owner IP address is shown as shared Figure 2 3 Manage Contexts ...

Page 25: ...dresses If an entry is set to On the UT will set up a context for this address at startup regardless of whether it sees it If set to Data the UT will activate the context when it sees data from the device destined to the space link If the context is deactivated by the network e g due to inactivity the UT will reactivate it To turn on ACA for a particular static address select On or Data from the d...

Page 26: ...exts section The APN will be the default APN configured on the Manage APNs page Figure 2 5 DHCP Automatic Contexts Once you hit Apply you will get a pop up message saying that the ACA settings were updated successfully and to take effect you will have to reboot the terminal Once you reboot the terminal check that the settings took effect To see if the context has been setup properly click on the C...

Page 27: ...nge to the new APN Figure 2 6 Manage APNs Add an APN field Use this field to add an additional APN that you want to use or to edit an existing APN For adding a new APN type in the new APN and username if required then select Add New APN If the APN requires a password select the APN Requires Password box If you want to save the password so you don t have to re type it each time you configure a PDP ...

Page 28: ... g EMEA and MEAS from Europe and West Africa see Figure 4 11 During satellite switches the satellite is turned off briefly and the UT may try to register on the other satellite it can see The signal will be weaker and will degrade service so it is advisable to configure the UT to only use a single satellite The visible satellites are shown on the status bar of the Home page Streaming Inactivity Ti...

Page 29: ...udes the following fields Terminal Local IP address When changing the IP address apply that change before making any other changes DHCP Server enable DHCP Address Range Lease Time when Idle Lease Time when Connected Network Mode field NAT NAPT or Relay see Network Mode section Figure 2 8 IP Address DHCP Settings ...

Page 30: ... Wake On LAN see Wake on LAN Any Packet section o Wake On LAN On Off radio button o Wake On LAN idle timer in minutes o Wake On LAN time of day 24 hour clock MAC Address filtering o Ethernet MAC Address filtering enable tick box o Table of allowed Ethernet MAC addresses Figure 2 9 Ethernet Settings ...

Page 31: ...ckets received from the space link that are not routed to other addresses will be forwarded to the DMZ host address Port Forwarding Rules These fields allow you to configure rules defining how packets of particular protocols are routed e g TCP port 80 for HTTP Port Forwarding rules are applied before the DMZ rule Figure 2 10 Port Forwarding Settings ...

Page 32: ...0 9502 User Guide 3004146 0001 Rev H ATC Page The ATC page includes ATC robustness On Off radio button ATC scan button ATC scan status bar This indicates the results of the last scan Figure 2 11 ATC Page ...

Page 33: ...ure is active the remote SMS password will be stored encrypted When the feature is enabled a link to the Enhanced Security page appears on the Security Passwords page see below BGAN Services allows the unit to be converted to a unit that uses a BGAN SIM rather than an M2M SIM With release 5 9 4 3 and above the features can be deactivated with the same code used to activate them Select the deactiva...

Page 34: ...rable parameters Ping Configuration Context Watchdog On Off Primary Ping Address Secondary Ping Address Tertiary Ping Address Time between Pings Ping required Yes No If set to No the system will not try to ping on timer expiration if data was transmitted within the watchdog period This is the recommended setting ...

Page 35: ... Off default is On Always on static IP address If the TE has a known static IP address or never ARPs enter this address Alternatively leave the IP address blank 0 0 0 0 and the UT will set up a context for the first device it detects through ARP during startup APN drop down box ...

Page 36: ...ton SMS Remote Password default is remote case sensitive If the Enhanced Security feature is enabled the password will be displayed encrypted Sender White list is a list of numbers that the terminal will allow a remote SMS message to come from When entering the number use the symbol in front of the country code e g 870 or just start with the country code e g 870 Do not use 00 in front of the count...

Page 37: ...ecurity for the unit Figure 2 16 Enhanced Security Settings Page For added security you can lock the UT so that it cannot be accessed locally This is controlled by a security password configured from the Enhanced Security Settings page accessible from the Security Passwords page When the password is active each time the UT starts up the password must be entered before the user interface can be ...

Page 38: ...is enabled The UT will be locked when it restarts or to immediately lock it press Lock Unit Make a note of the password as it cannot be viewed and once the UT is locked it cannot be accessed To deactivate the security feature select Password Protection Off and press Apply If the Web UI is accessed when the UT is locked the browser is redirected to the Login page and the password must be entered If...

Page 39: ...ages are used to send SMS messages from the terminal to another BGAN device or another phone number When sending an SMS message use the symbol in front of the country code of the number you want to send the SMS to e g 16199778619 Figure 2 18 SMS Send Receive ...

Page 40: ...ts normal operation e g no SIM installed or incorrect SIM installed Function Button The M2M unit includes one user button called the function button Short press 2 second o During startup while power LED flashing a short press enters install mode see Pg 53 o In install mode short press exits install mode o If LEDs off short press turns them on Medium press 2 to 5 seconds the user should press and h...

Page 41: ...pports a single connected TE In Relay mode DHCP is required to provide the global IP address to the TE When the context is activated the DHCP server in the UT will NACK the next DHCP lease renewal from the TE and assign the global IP address assigned by the network The local IP connection will be torn down and reestablished as the IP address changes Similarly when the context is deactivated the DH...

Page 42: ...ide All remote control messages and responses must fit into a single 160 character SMS The SMS handler automatically deletes any message that fills the last SMS slot in the USIM to ensure there is always room to receive control SMS messages Control messages are received into the SIM then read out and deleted so as not to fill up the SIM card Table 5 Remote Control SMS Message Commands Command Acti...

Page 43: ...before AT commands can be used Both mechanisms use the same password but the AT commands port and each Web UI session use a separate lock and must be individually unlocked Support for SMS Remote control is configured from the SMS settings page Each Remote Control SMS must include the correct password Remote control SMS containing AT commands will be processed regardless of the Admin setting they r...

Page 44: ... for ACA It takes about 1 minute for the UT to be fully connected to the Inmarsat network For this mode to be useful the TE must only send Ethernet packets when it has data to send over the air Thus for example the TE should be configured with a static IP address to avoid periodic DHCP exchanges waking up the UT Serial Pin Power Control The UT can be switched off by applying a voltage to pin 9 of ...

Page 45: ... a problem is detected Configuration Parameters are shown in the M2M Page GNSS The Hughes 9502 terminal supports a Global Navigation Satellite System GNSS feature During start up if the UT detects a GNSS device connected to the GNSS serial port it will attempt to obtain a position fix from the GNSS device via NMEA messages The serial port is a DB9 male configured as a DTE and supports autobaud bet...

Page 46: ...ine of sight to the satellite Any objects such as building structures or trees may degrade the quality of the satellite signal To determine where to install the ODU you need to determine that you have both a clear unobstructed line of sight to the satellite and that your fixed mount is aimed in the approximate direction to the satellite To determine the direction from your location to the satellit...

Page 47: ...oth the IDU and ODU before starting to make sure that the IDU and ODU can be installed within the10M cable length 4 Install the ODU with the installation hardware that you have chosen by following the instructions below Figure 4 1 Home Page showing pointing information ...

Page 48: ...assembly to the structure with the appropriate hardware not included Consult local building codes if needed Once the base bracket is mounted perform the following steps refer to Figure 4 2 Base Bracket and bubble level and Figure 4 3 Pole Assembly 1 Insert the bubble level into the end of the pole pipe opposite the base bracket The bubble level fits inside the pole 2 Loosen the pole attachment fas...

Page 49: ...ation bracket Mount the azimuth elevation bracket to the back of the ODU using four washers nuts see Figure 4 4 Azimuth elevation bracket The N type RF connector should be on the left or right side of the azimuth elevation bracket if installed correctly Figure 4 4 Azimuth elevation bracket ...

Page 50: ...fic length in order to meet the system specifications The cable must not be cut to a shorter length nor must any cables be added to the cable run It is essential that only the supplied cable is used Third party cables may not be used their use will invalidate the warranty of the ODU and may cause system malfunction It is important not to stress the connection to the ODU during installation of the ...

Page 51: ...of the cable 2 Mate the connector to the ODU firmly by hand but do not over tighten 3 Weatherproof the connection using self amalgamating tape not provided see Figure 4 6 Weather proof connector 4 Route the cable to the 9502 IDU avoiding any sharp bends extremes in temperature and compression of the cable Figure 4 6 Weather proof connector ...

Page 52: ...ble to the Hughes 9502 IDU Locate the TNC connector on the back of the IDU and connect the cable from the ODU to the IDU see Figure 4 7 Connect cable to TNC connector on IDU using N to TNC adapter provided Figure 4 7 Connect cable to TNC connector on IDU ...

Page 53: ... connected you can then connect the power leads positive and negative from the power source to the 9502 IDU power connector The IDU is clearly marked for positive and negative leads and the IDU is designed for a nominal 12Vdc and 24Vdc voltage and is protected from reverse polarity Figure 4 8 Power connector ...

Page 54: ...ect the negative lead into the negative terminal jack and tighten the screw see Figure 4 9 Connecting power leads Figure 4 9 Connecting power leads Important Note Ensure the power source is turned off before connecting the power leads to the 9502 IDU Ensure that the screws are tightened to where the power leads cannot fall out ...

Page 55: ...that takes approximately 15 20 seconds and then the power LED will start flashing for another 15 seconds If you want to enter pointing mode you will need to short press 2 seconds the function button within those 15 seconds If you do not short press the Function button the unit will start to register with the network and set up a PDP context If the unit bypasses ODU pointing and starts to register ...

Page 56: ...th global coverage shown below Operation in the MEAS footprint I 4 MEAS has a cutout area in its coverage over China and nearby parts of Asia In this area I 4 Asia Pacific APAC must be used even if MEAS is closer For best operation in this area configure the UT to use only APAC from the General Setup page 26 ...

Page 57: ...re the UT may see 2 satellites During satellite switches the satellite is turned off briefly and the UT may try to register on the other satellite it can see The signal will be weaker and will degrade service so it is advisable to select operation on a single satellite The visible satellites are shown on the status bar of the Home page To configure the UT to use a single satellite use the General ...

Page 58: ...u get the initial GPS fix GPS LED solid green then you can point the ODU to the Inmarsat satellite If you short press the function button to enter pointing mode all three LEDs start to blink indicating that the terminal is in pointing mode To aid in pointing you can use two different methods 1 You can use the 3 5mm jack to connect stereo speakers or a headset in order to hear the tones for pointin...

Page 59: ...9502 User Guide 3004146 0001 Rev H 57 Figure 4 12 Signal Strength on Home Page ...

Page 60: ... active Medium button push Reboot Pass self test Button press or timer expires Transition to Regional Beam and Register Acquire Satellite and GPS Registered Acquired Global Beam or or Fault Fail self test LED Legend PWR GPS NET Flashing Short flash Wait for Input 15s timeout Operational LEDs off 1 min timer Button press No context 5 min timer Figure 4 13 LED Flow Chart ...

Page 61: ...r use a voltmeter to measure the voltage which indicates the quality of the signal detected during install mode The IDU must have DC power applied for pointing The GPS antenna is an integral part of the ODU and a GPS fix can be obtained as part of the pointing process Once you are out of pointing mode you need to stay away from the front and sides of the ODU at least 1m for safety purposes ...

Page 62: ...lts in the curved slots on the azimuth elevation bracket 2 Read the elevation angle from the elevation scale on the bracket using the red edge on the pole collar as the angle indicator View this edge through the curved slot on the azimuth elevation bracket 3 Pivot the ODU to obtain the desired elevation Figure 4 14 Adjusting elevation Figure 4 15 Adjusting azimuth ...

Page 63: ...ake sure all other fasteners on both brackets are tight Exit Pointing Mode 1 Short press the function button 2 seconds to exit pointing mode The terminal will initiate registration with the network 2 Verify the unit registers attaches and establishes a PDP context by checking the status on the Web UI or when all three of the LEDs are solid green Figure 4 13 LED Flow Chart 3 Optionally verify the u...

Page 64: ...ghtning strikes Il est donc essentiel que l installateur évite tout emplacement d installation susceptible d être frappé par la foudre et de mettre en place un dispositif de mise à la terre et de protection contre la foudre adapté afin de minimiser tout risque de blessure ou de dommage Un conseil professionnel local devrait être consulté à cet égard Hughes n accepte aucune responsabilité pour tout...

Page 65: ...express or implied are excluded Hughes to the maximum extent permitted by law excludes any liability arising from the use of this document or its contents Users attention is brought to the fact that the local applicable laws and regulations as to the use of the remote ODU may apply and it is the user s responsibility to identify and comply with these Tout en étant rédigé de bonne foi Hughes n offr...

Page 66: ... could not open local file for download _IUPDFW could not open control file for update parameters _IUPDCFG could not compute checksum for new config file 3 Directory not found Could not find specified directory on UT file system 4 File not found Could not find named file on local file system 5 Error renaming file _IUPDFW Could not restore image txt after failed upgrade _IUPDCFG Could not rename ne...

Page 67: ...use 41 Starting immediate update Normal success File downloaded successfully now starting immediate update 42 Complete File listed in the response successfully downloaded to the UT 43 Downgrade disallowed Downgrade to lower release blocked to protect hardware _IUPDFW 50 New firmware file not found Could not find filename specified in upgraded control file 51 New firmware file corrupt Firmware file...

Page 68: ...tion Test SMS from cell phones to BGAN before deploying to verify interconnectivity Alternatively use another BGAN terminal to send and receive SMS Problems with remote control SMS Most remote SMS problems are caused by configuration or syntax problems Verify the UT has remote SMS enabled Verify you are using the correct password If the white list is configured verify you are initiating messages f...

Page 69: ... 34 Retry activating the context then try rebooting the unit 70 No PDP context activated 40 Retry activating the context then try rebooting the unit 72 PDP authentication failure Could be invalid APN username or password 74 Semantically incorrect message 95 Could be problem in TFT definition or PDP context request 75 Invalid mandatory information 96 Problem in PDP context request 76 Message type n...

Page 70: ...nd Safety of the User EN 62311 IEC 60950 1 2nd Edition For article 3 1 b Electromagnetic Compatibility EN 301 489 1 EN 301 489 20 For article 3 2 Effective Use of the Spectrum Allocated EN 301 444 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999 5 EC Identification mark...

Page 71: ...erminal satellite Toute autre configuration d utilisation doit être évitée This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Cet appareil est conforme à la Section 15 du règlement FCC...

Page 72: ...Union EU Directive 2011 65 EU restricts the use of certain hazardous substances in electrical and electronic equipment Unless otherwise noted all products assemblies and sub assemblies manufactured by Hughes and its sub contractors are compliant with this directive EU WEEE Waste Electrical and Electronic Equipment Directives The European Union EU Directive 2002 96 EC on waste electrical and electr...

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