HP T5135 - Compaq Thin Client Troubleshooting Manual Download

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Troubleshooting Guide

HP t5135 and t5530 Thin Client

Summary of Contents for T5135 - Compaq Thin Client

Page 1: ...Troubleshooting Guide HP t5135 and t5530 Thin Client ...

Page 2: ...ccompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent...

Page 3: ...low directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ENWW iii ...

Page 4: ...iv About This Book ENWW ...

Page 5: ...gement Setup 10 Recovering the Configuration Settings 10 Backing Up the CMOS 10 Restoring the CMOS 11 3 Diagnostics and Troubleshooting LEDs 13 Power On Sequence 14 Power On Diagnostic Tests 14 Beep Codes 15 POST Error Messages 16 Troubleshooting Flow Charts 17 Basic Troubleshooting 17 Diskless No Flash Unit Troubleshooting 18 Troubleshooting Flow Charts 19 4 Restoring the Flash Image System Requi...

Page 6: ...ver 60 Configuring Remote Installation Services 61 Set User Permissions on the Active Directory Server 62 RIS Menu 63 Creating Network Bootable Disk to Map Drives 64 For More Information 65 Appendix D System BIOS Restoring a Corrupt BIOS 68 Updating a BIOS 69 Appendix E Replacing the Battery Replacing the battery 72 Removing the side access panel and metal side cover 72 Removing and replacing the ...

Page 7: ...itself remains in English Operating Systems The HP ThinConnect operating system on the t51x5 models is a very basic system designed to support the thin client s role as a connection appliance It is simple to use and is a very effective connection device for RDP and ICA connections The Windows CE operating system used on the 55xxx models supports the new VIA chipsets and processors the latest Micro...

Page 8: ... Item Description 1 Chassis cable lock slot and cover for the secured internal USB 2 0 ports compartment 5 PS 2 mouse lime and keyboard purple connectors 2 RJ 45 Network connector 6 Video connector 3 Parallel connector 7 Serial connector 4 Four USB 2 0 ports 8 Power connector 12V 3 33A DC Serial Number Location The serial number is displayed on the side of the unit Figure 1 3 Serial number locatio...

Page 9: ...ivers and are considered to be plug and play peripherals Certain USB devices such as printers and modems however may require special drivers For information on requirements for special drivers refer to the documentation that is included with the USB device ENWW Product Description 3 ...

Page 10: ...4 Chapter 1 Product Description ENWW ...

Page 11: ...ork Disabled 3rd Boot Device Network ATA Flash USB Disabled Boot Up NumLock Off On F12 Boot Enabled Disabled Integrated Audio Enabled Disabled Network Controller Enabled Disabled Serial Port Enabled2 Disabled Parallel Port Enabled2 Disabled PWRON After PWR Fail Former State On Off Wake on LAN Enabled Disabled BIOS Wake Up Disabled Enabled days of the week time NOTE 1 Settings that can be controlle...

Page 12: ...are Load Factory Defaults Set Administrative Password Set User Password Save Exit Setup Exit without Saving Use the arrow keys up and down or left and right to select the appropriate heading then press Enter To return to the Setup Utility menu press Esc key 4 To apply and save changes select Exit Setup Save If you have made changes that you do not want applied select Exit without Saving To reset t...

Page 13: ...dware configuration Table 2 2 Setup Utility System Information Option Description Product Name view only Processor Type view only Processor Speed view only Amount of flash memory view only Memory size view only System ROM view only Integrated MAC view only UUID view only Chassis Serial view only Asset Tracking Number view only Asset Tag Enter asset tracking number Table 2 1 Setup F10 Utility Main ...

Page 14: ...ile booting This will decrease the time needed to boot the system Enabled Disabled Default is Enabled 1st Boot Device Select Boot Device Priority Default is USB 2nd Boot Device Select Boot Device Priority Default is ATA Flash 3rd Boot Device Select Boot Device Priority Default is Network Boot Up Numlock Status Select power on state for Numlock Security Option Select whether the Password is require...

Page 15: ... and or external ports Default is enabled USB Keyboard Support Allows use of USB keyboard under DOS Default is enabled USB Mouse Support Allows use of USB Mouse under DOS Default is disabled Serial Port Select serial port base IO port address and IRQ Default is 3F8 IRQ4 Parallel Port Select parallel port base IO port address and IRQ Default is 378 IRQ7 Parallel Mode Select parallel port transfer m...

Page 16: ...assword is set it prevents unauthorized access to the user s setup User password provides read only access to Setup options Save Exit Setup Saves data to CMOS then exit the Setup Utility Exit without Saving Exit the Setup Utility without saving any changes Recovering the Configuration Settings Recovering the configuration settings established in the Computer Setup F10 Utility requires that you fir...

Page 17: ...n Connect the removable storage to the target computer 2 Boot to DOS 3 Type N folder BIOS exe LOAD ABC001 DAT where N is the drive letter of the removable storage to load the custom CMOS setting onto the target system ENWW Recovering the Configuration Settings 11 ...

Page 18: ...12 Chapter 2 BIOS Settings F10 Utility ENWW ...

Page 19: ...ction and initialization NOTE If one of the tests fails the unit will simply stop but the LED will stay on If the video test fails the unit beeps There are no messages sent to video for any of these failed tests NOTE After the video is initialized anything that fails will have an error message NOTE RJ 45 LEDs are located inside the RJ 45 connector on the top rear panel of the thin client The LEDs ...

Page 20: ...n If a diagnostic test fails during hardware initialization the unit simply stops There are no messages sent to video NOTE You may try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown The following table lists the tests that are performed on the t5000 units Table 3 2 Power On Diagnostic Test Test Description Boot Block Checksum Tests boot block c...

Page 21: ...es directly to POST messages Beep Code Description 1 long 2 short A video error has occurred and the BIOS cannot initialize the video screen to display any additional information 1 long 3 short System running in boot block recovery mode ENWW Beep Codes 15 ...

Page 22: ...troller is installed correctly If no hard drives are installed be sure the Hard Drive selection in Setup is set to NONE Keyboard error or no keyboard present Cannot initialize the keyboard Make sure the keyboard is attached correctly and no keys are pressed during POST To purposely configure the system without a keyboard set the error halt condition in Setup to HALT ON ALL BUT KEYBOARD The BIOS th...

Page 23: ...tem Administrator ping the unit from the server If the thin client pings back then the signal was accepted and the unit is working This indicates a configuration issue If the thin client does not ping back and the thin client does not connect to the server reimage the unit No link or activity on the network RJ 45 LEDs or the LEDs do not illuminate blinking green after powering on the thin client u...

Page 24: ...priority sequence is USB device PXE 1 When the unit boots the monitor should display the following information Table 3 5 Diskless Unit Troubleshooting Item Information Action MAC Address NIC portion of the system board is OK If no MAC Address the system board is at fault Contact the Call Center for service GUID General system board information If no GUID information the system board is at fault an...

Page 25: ...2 cue the system will try to boot to the ATA flash that is not present The message on the screen will read ERROR Non system disk or disk error Replace and press any key when ready Pressing any key will restart the boot cycle 3 If you are running in a Linux environment an error message will appear on the screen if there is no Client IP ERROR Non system disk or disk error Replace and press any key w...

Page 26: ...Figure 3 2 Initial Troubleshooting Part 2 20 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 27: ...Figure 3 3 No Power Part 1 ENWW Troubleshooting Flow Charts 21 ...

Page 28: ...Figure 3 4 No Power Part 2 22 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 29: ...Figure 3 5 No Power Part 3 ENWW Troubleshooting Flow Charts 23 ...

Page 30: ...Figure 3 6 No Video Part 1 24 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 31: ...Figure 3 7 No Video Part 2 ENWW Troubleshooting Flow Charts 25 ...

Page 32: ...Figure 3 8 No Video Part 3 26 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 33: ...Figure 3 9 No Video Part 4 ENWW Troubleshooting Flow Charts 27 ...

Page 34: ...Figure 3 10 Error Messages 28 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 35: ...Figure 3 11 No O S Loading ENWW Troubleshooting Flow Charts 29 ...

Page 36: ...Figure 3 12 O S Not loading from Flash 30 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 37: ...Figure 3 13 Non Functioning Pointing Device or Keyboard ENWW Troubleshooting Flow Charts 31 ...

Page 38: ...Figure 3 14 No Internal Network Connection 32 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 39: ...Figure 3 15 No Audio ENWW Troubleshooting Flow Charts 33 ...

Page 40: ...Figure 3 16 No IP Address 34 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 41: ...Figure 3 17 Booting in Continuous Loop ENWW Troubleshooting Flow Charts 35 ...

Page 42: ...36 Chapter 3 Diagnostics and Troubleshooting ENWW ...

Page 43: ...4 Restoring the Flash Image ENWW 37 ...

Page 44: ...B format or Linux Compatible USB flash devices drive keys are available from http www diskonkey com This restore method will not work with all USB flash devices USB flash devices with multiple partitions generally do not support this restore method The range of USB flash devices available on the market is constantly changing Not all USB flash devices drive keys have been tested with the HP Compaq ...

Page 45: ...tory image for the thin client The HP Compaq Thin Client Imaging Tool CRStart exe runs automatically and will display the following dialog Figure 4 1 Imaging Tool Choose one of the deployment options ISO Image USB Format or Deployment Each option is described in the following paragraphs During the restore process the thin client flash drive will be reformatted and all data on it will be erased bef...

Page 46: ...Creating an ISO Image 1 Click ISO Image 40 Chapter 4 Restoring the Flash Image ENWW ...

Page 47: ...ge Figure 4 4 Imaging Tool Once this process is complete use the generated ISO file to create a bootable restore CD with your CD creation software 3 Connect a USB CD ROM drive to the thin client Only one bootable USB device may be attached to the thin client during this process ENWW Creating an ISO Image 41 ...

Page 48: ...ootable restore CD into the CD ROM drive 5 Restart the thin client 6 When prompted Do you want to continue Y N click Y to begin the image restore process on the thin client 42 Chapter 4 Restoring the Flash Image ENWW ...

Page 49: ...at 3 Select the USB drive from the list using the up and down arrows to display the correct drive letter If the USB drive does not appear in the list click Update Drives then scroll through the list again Figure 4 5 Format USB Drive During the next step the USB drive will be reformatted and all data on it will be erased before the bootable image is copied to it To prevent loss of data be sure that...

Page 50: ...e to the thin client Only one bootable USB device may be attached to the thin client during this process 5 Restart the thin client 6 When prompted Do you want to continue Y N click Y to begin the image restore process on the thin client 44 Chapter 4 Restoring the Flash Image ENWW ...

Page 51: ... comprise DSKIMG BIN are then unbundled When this process is complete there will be three new files IBR EXE the image restoration utility FLASH xx the OS image and README TXT NOTE Linux uses the file name FLASH DD while other OS images will use FLASH IMG Figure 4 7 Image and Tool Location Figure 4 8 Imaging Tool ENWW Unpacking the Image and Tools for Deployment 45 ...

Page 52: ...nd file and run it To view the IBR command line options At the command prompt type IBR EXE and press Enter Refer to Appendix C Configuring a PXE Server under Microsoft RIS for instructions on setting up a PXE Server using Microsoft RIS See your documentation if using a different PXE server such as Altiris Deployment Solution 46 Chapter 4 Restoring the Flash Image ENWW ...

Page 53: ...5 Citrix Metaframe ENWW 47 ...

Page 54: ...f colors Cannot allocate sufficient colors Continuing in 16 color mode A suitable visual has been found but it can only support 16 colors Cannot find a suitable visual on this display Unable to allocate a private color map on this display An error occurred in the graphics system This message indicates a problem with the display Try exiting other applications such as Microsoft Internet Explorer to ...

Page 55: ...rver The server name cannot be resolved Unable to perform update client is not on local file system The client cannot update an installation on a non local for example NFS mounted file system Unable to perform update Not running ICAROOT wfica The client cannot update an installation other than its own Table 5 1 Citrix Error Messages continued ENWW Citrix MetaFrame Troubleshooting 49 ...

Page 56: ...50 Chapter 5 Citrix Metaframe ENWW ...

Page 57: ...e thin client RDP can be made available on the network using any of the following services Microsoft Windows 2000 Server with Terminal Services installed Microsoft Windows NT 4 0 Terminal Server Edition Microsoft Windows XP Professional Microsoft Windows NET Server For more information about RDP visit the following Microsoft Web sites http www microsoft com windowsxp expertzone columns russel 02Ja...

Page 58: ...52 Chapter 6 Microsoft Remote Desktop Protocol ENWW ...

Page 59: ...A Specifications This appendix contains the specifications for some t5xxx series thin clients ENWW 53 ...

Page 60: ... Video VGA type video output DB 15 Networking TCP IP with DNS and DHCP Point to Point Protocol PPP Multiple master browser support and Citrix load balancing on ICA SNMP support allows configuration of terminal settings reporting of terminal configuration and attached devices and traps DHCP support for automatic firmware upgrades and unit configuration Administrative Software Altiris Deployment Sol...

Page 61: ... client image 5 Click the name of the new job 6 Near the upper right side of the screen click Add 7 Select Run Script from the pop up menu 8 Type full path images ibr exe y images flash xx hd0 NOTE Linux uses the file name FLASH DD while other OS images will use FLASH IMG 9 Under In which OS would you like to run this script Click DOS 10 Click Finish 11 You can now drag and drop the job onto the a...

Page 62: ...56 Appendix B Adding an Image Restore Tool ENWW ...

Page 63: ...C Configuring a PXE Server ENWW 57 ...

Page 64: ...s documentation covers RIS setup and assumes that servers 1 2 and 3 above are already set up The RIS PXE Server must be equipped with two or more hard drives Remote Installation Services and Windows 2000 Server cannot be installed on the same drive nor will RIS work on a double partition of Windows 2000 Server You must first format the drive on which RIS is installed using NTFS 58 Appendix C Confi...

Page 65: ...r 2 From the Windows Control Panel double click on Add Remove Programs 3 Double click Add Remove Windows Components 4 Select Remote Installation Services then click Next Insert Windows 2000 Server CD into the CD ROM drive if prompted 5 Restart the computer after the wizard has finished installing the service ENWW Installing Remote Installation Services RIS PXE Server 59 ...

Page 66: ...of the RIS PXE Server 2 Log on to the DHCP Server as administrator 3 From the Control Panel double click Administrative Tools 4 Double click DHCP 5 Right click DHCP just above the domain name and select Manage Authorized Servers 6 Click Authorize 7 Type the IP address of your RIS PXE server and click OK 8 Click OK 9 Log off from the DHCP Server 60 Appendix C Configuring a PXE Server ENWW ...

Page 67: ...d click Next 3 Click Next 4 Select Respond to client computers requesting service 5 Click Next 6 Insert the Windows 2000 Professional CD into the CD ROM drive and enter the path to the CD ROM drive usually drive D or E 7 Click Next 8 Click Next 9 Click Next 10 When installation is complete click Finish ENWW Configuring Remote Installation Services 61 ...

Page 68: ...s 2 Click Active Directory Users and Computers 3 Right click on the appropriate domain name 4 Click Delegate Control 5 Click Next 6 Click Add to add users 7 Highlight Everyone and click Add 8 Click OK 9 Click Next 10 Select Join a Computer to the Domain 11 Click Next 12 Click Finish 62 Appendix C Configuring a PXE Server ENWW ...

Page 69: ...u 1 Install the RIS menu of your choice 2 Configure the RIS menu 3 Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE ENWW RIS Menu 63 ...

Page 70: ...etwork Bootable Disk to Map Drives Create a network boot disk to map drives Refer to the Microsoft Web site for instructions about creating a network bootable diskette 64 Appendix C Configuring a PXE Server ENWW ...

Page 71: ...ocumentation including white papers discussing software deployment methods http h18004 www1 hp com products thinclients software html Altiris Deployment Solution Documentation http www altiris com support documentation ENWW For More Information 65 ...

Page 72: ...66 Appendix C Configuring a PXE Server ENWW ...

Page 73: ...D System BIOS ENWW 67 ...

Page 74: ...erating system and then under category select BIOS 4 Download to your hard drive The downloaded file is an executable 5 From your hard drive open the Softpaq then open the Flash Diskette folder and double click the bat file The screen prompts Place Destination disk in drive A Press any key when you are ready 6 Be sure you have inserted an empty diskette in drive A and press any key to copy the sof...

Page 75: ...n individual PCs through the Windows environment CEFlash CE net based utility to locally update the system BIOS on individual PCs through the CE net environment LFlash Linux based utility to locally the system BIOS on individual PCs through the Linux environment Flasjh Diskette Creates a bootable 1 44 diskette that can be used to locally restore or update the system BIOS To determine the BIOS fami...

Page 76: ...70 Appendix D System BIOS ENWW ...

Page 77: ...E Replacing the Battery ENWW 71 ...

Page 78: ... panel ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet To remove the access panel 1 Remove the secure compartment cover 1 2 Remove the two back panel screws that secure the access panel to the chassis 2 3 Slide the access panel about 6 4 mm 1 4 inch toward the front of the unit and then lift the access panel up and off the unit 3 Figure E 1 R...

Page 79: ... 1 that is holding the battery in place and then remove the battery 2 Figure E 3 Removing and replacing the internal battery 3 Insert the new battery and position the clip back into place Replacing the metal side cover and side access panel To replace the metal side cover 1 Place the metal side cover on the chassis making sure to align the screw holes in the cover with the holes in the chassis ENW...

Page 80: ...cess panel on the side of the unit offset about 12 7 mm 1 2 inch toward the front of the unit 1 2 Slide the panel toward the rear of the unit until it locks into place 2 3 Replace the two screws that secure the access panel to the chassis 3 Figure E 5 Replacing the side access panel 74 Appendix E Replacing the Battery ENWW ...

Page 81: ...Index A access panel removing 72 replacing 73 B battery replacing 72 R removing side access panel 72 replacing battery 72 side access panel 73 S side access panel removing 72 replacing 73 ENWW Index 75 ...

Page 82: ...76 Index ENWW ...

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