HP Stream Maintenance And Service Manual Download

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HP Stream Notebook PC

(model numbers 11-r000 through 11-r099)

and HP Stream 11 Pro G2 Notebook PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Summary of Contents for Stream

Page 1: ...HP Stream Notebook PC model numbers 11 r000 through 11 r099 and HP Stream 11 Pro G2 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...d services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2015 Document Part Number 829769 001 Product notice This guide describes features that are common to most models So...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ... 14 Computer major components 15 Display assembly subcomponents 21 Miscellaneous parts 22 4 Removal and replacement preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Grounding guidelines 27 Electrostatic discharge damage 27 Packaging and transporting guidelines 28 Workstation guidelines 28 5 Removal and replacement p...

Page 6: ...nloading HP PC Hardware Diagnostics UEFI to a USB device 63 8 Specifications 65 9 Backing up restoring and recovering 66 Creating recovery media and backups 66 Creating HP Recovery media select products only 66 Using Windows tools 67 Restore and recovery 68 Recovering using HP Recovery Manager 68 What you need to know before you get started 68 Using the HP Recovery partition select products only 6...

Page 7: ...11 Power cord set requirements 78 Requirements for all countries 78 Requirements for specific countries and regions 78 12 Recycling 80 Index 81 vii ...

Page 8: ...viii ...

Page 9: ...Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core processor 1333 MHz FSB 1 0 GB L2 cache 4 5 W Intel Celeron N3050 1 60 GHz SC turbo up to 2 16 GHz dual core processor 1600 MHz FSB 2 0 MB L2 cache 4 0 W Chipset Intel integrated soldered on circuit SoC Graphics Internal Graphics Intel HD Graphics Supports HD decode DX12 and HDMI Panel 11 6 in high definition HD AntiGlare 1366 768 SVA w...

Page 10: ...ory 4096 MB 256 MB 16 8 pieces not available on computer models equipped with a WWAN module or a 32 GB eMMC storage module 2048 MB 256 MB 16 4 pieces Audio and video HP TrueVision HD webcam fixed no tilt integrated activity light 1280 720 by 30 frames per second Dual array digital microphones with appropriate beam forming echo cancellation noise suppression software Two speakers DTS Sound Wireless...

Page 11: ...ireless module select models only Two built in WWAN antennas Supports the HP lt4110 LTE HSPA 4G Module Ports HP Smart Plug AC adapter 4 5 mm barrel Headphone microphone combo jack High definition multimedia interface HDMI v 1 4b supporting up to 1080b 1920 1080 at 60 Hz USB 3 0 port USB 2 0 port External media cards HP 2 in 1 multiformat Digital Media Reader Slot with push push technology Reads da...

Page 12: ...t AC adapter non PFC RC 4 5 mm Security Trusted platform module TPM 2 0 Security cable lock Operating system Preinstalled Windows 10 For developed market ML Windows Home Entry NB with OneDrive and Windows Home Entry NB with Office 365 Personal AFO For Emerging Market EM SL Windows Home China Language Edition CPPP Windows Home Entry NB with OneDrive Windows Home Entry NB with Office 365 Personal AF...

Page 13: ...p A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features Locating hardware 5 ...

Page 14: ...reaming video To use the webcam Type camera in the taskbar search box and then select Camera To use the 3D camera See the computer User s Guide 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the compute...

Page 15: ...e button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and t...

Page 16: ... fn key Executes frequently used system functions when pressed in combination with the esc key action keys or the spacebar 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 8 Chapter 2 Getting to know your computer ...

Page 17: ...puter shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on Lights 9 ...

Page 18: ... finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Page 19: ...s a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the co...

Page 20: ...sert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 AC adapter battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconne...

Page 21: ...Bottom Item Component Description 1 Speakers 2 Produce sound Bottom 13 ...

Page 22: ...ntry or region and then follow the on screen instructions Locating the serial number model number product number and warranty information The product name 1 serial number 2 product number 3 warranty information 4 and model number 5 are located on the bottom of the computer This information may be needed when travelling internationally or when contacting support 14 Chapter 3 Illustrated parts catal...

Page 23: ...Computer major components Computer major components 15 ...

Page 24: ...For use in Bulgaria 830788 261 For use in Canada 830788 DB1 For use in the Czech Republic and Slovenia 830788 FL1 For use in Denmark Finland and Norway 830788 DH1 For use in France 830788 051 For use in Germany 830788 041 For use in Greece 830788 151 For use in Hungary 830788 211 For use in Israel 830788 BB1 For use in Italy 830788 061 For use in Japan 830788 291 For use in Latin America 830788 16...

Page 25: ...ly 830802 061 For use in Japan 830802 291 For use in Latin America 830802 161 For use in the Netherlands 830802 B31 For use in Portugal 830802 131 For use in Romania 830802 271 For use in Russia 830802 251 For use in Saudi Arabia 830802 171 For use in Slovenia 830802 BA1 For use in South Korea 830802 AD1 For use in Spain 830802 071 For use in Switzerland 830802 BG1 For use in Taiwan 830802 AB1 For...

Page 26: ...th 4 0 Combo Adapter 792204 001 Realtek RTL8723BE 802 11bgn Wi Fi Adapter 792610 005 9 WWAN module for use only on HP Stream Notebook PC computer models HP lt4110 LTE HSPA 4G Module 750098 001 HP lt4110 LTE HSPA 4G Module 756993 005 10 Power connector cable 743480 002 11 Heat sink includes replacement thermal material 830781 001 12 Connector board includes audio jack and USB port NOTE The connecto...

Page 27: ...B of eMMC system storage and a non Windows operating system 830815 001 Equipped with an Intel Celeron N3050 1 60 GHz SC turbo up to 2 16 GHz dual core processor 1600 MHz FSB 2 0 MB L2 cache 4 0 W 2 0 GB of system memory 32 GB of eMMC system storage and the Windows 10 Professional operating system 830814 601 Equipped with an Intel Celeron N3050 1 60 GHz SC turbo up to 2 16 GHz dual core processor 1...

Page 28: ...e only on HP Stream Notebook PC computer models In cobalt blue finish For use only on computer models equipped with WWAN capability 830782 001 For only use on computer models not equipped with WWAN capability 830779 001 In violet purple finish For use only on computer models equipped with WWAN capability 830783 001 For only use on computer models not equipped with WWAN capability 830780 001 Rubber...

Page 29: ...use only on HP Stream 11 Pro G2 Notebook PC computer models 830768 001 Rubber Kit in cobalt blue finish for use only on HP Stream Notebook PC computer models 830768 001 Rubber Kit in violet purple finish for use only on HP Stream Notebook PC computer models 830807 001 2 Display bezel In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models 832493 001 Display assembly su...

Page 30: ...cam microphone module cable For use only on HP Stream 11 Pro G2 Notebook PC computer models 832755 001 For use only on HP Stream Notebook PC computer models 830772 001 7 WWAN antenna for use only on HP Stream Notebook PC computer models includes left and right WWAN cables and transceivers 830775 001 8 WLAN antenna includes left and right WLAN cables and transceivers For use only on HP Stream 11 Pr...

Page 31: ... 3 pin black 1 00 meter For use in Australia 755530 011 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Swi...

Page 32: ...stralia 213356 001 For use in Europe 213350 001 For use in Japan 349756 001 For use in North America 213349 001 For use in the United Kingdom and Singapore 213351 001 Rubber Kit includes 2 display bezel screw covers 4 rubber feet and 2 rubber screw covers In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models 832492 001 In cobalt blue finish for use only on HP Stream ...

Page 33: ...ssembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damag...

Page 34: ...e connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products that have magneti...

Page 35: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 36: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 37: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 38: ...nly on HP Stream Notebook PC computer models For use in the Netherlands 830788 B31 For use in Belgium 830788 A41 For use in Portugal 830788 131 For use in Bulgaria 830788 261 For use in Romania 830788 271 For use in Canada 830788 DB1 For use in Russia 830788 251 For use in the Czech Republic and Slovenia 830788 FL1 For use in Saudi Arabia 830788 171 For use in Denmark Finland and Norway 830788 DH1...

Page 39: ... follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer NOTE When replacing the keyboard top cover be sure that the TouchPad board see T...

Page 40: ... front toward you 5 Open the computer as far as it will open 6 Insert a case utility tool 1 or similar thin plastic tool between the front edge of the keyboard top cover and the bottom cover 7 Lift the front edge 2 of the keyboard top cover until it separates from the front edge of the bottom cover 32 Chapter 5 Removal and replacement procedures ...

Page 41: ...ached and then disconnect the power button board cable from the system board 10 Release the ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board 11 Release the ZIF connector 3 to which the TouchPad board cable is attached and then disconnect the TouchPad board cable from the system board Component replacement procedures 33 ...

Page 42: ...12 Remove the keyboard top cover 4 13 Remove the keyboard top cover Reverse this procedure to install the keyboard top cover 34 Chapter 5 Removal and replacement procedures ...

Page 43: ...mputer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 30 Remove the TouchPad board 1 Turn the keyboard top c...

Page 44: ...mputer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 30 Remove the power button board 1 Turn the keyboard top cover upside down with the front toward you 2 Detach the power button board cab...

Page 45: ...e computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 30 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Release the speaker cables from the routing clips 2 ...

Page 46: ...e unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 30 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from th...

Page 47: ...puter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 30 NOTE When replacing the battery be sure that the RTC battery see RTC battery on page 38 is ...

Page 48: ...illips PM2 0 3 3 screws 4 that secure the battery to the bottom cover 5 Slide the battery 5 up and back 6 Remove the battery 6 Reverse this procedure to install the battery 40 Chapter 5 Removal and replacement procedures ...

Page 49: ...ive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the powe...

Page 50: ...le NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 42 Chapter 5 Removal and replacement procedures ...

Page 51: ...the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboar...

Page 52: ...le NOTE If the WWAN antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module 44 Chapter 5 Removal and replacement procedures ...

Page 53: ... to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 30 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Remove the Phillips PM2 0 3 3 screw 2 that secures the power connector ...

Page 54: ... the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 30 5 Remove the battery see Battery on page 39 6 Remove the WWAN module select models only see WWAN module ...

Page 55: ...ff or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 30 5 Remove the battery see Battery on page 39 Remove the heat sink 1 Remove the two Phillips PM2 0 2 2 ...

Page 56: ...om the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink 48 Chapter 5 Removal and replacement procedures ...

Page 57: ...16 GHz dual core processor 1600 MHz FSB 2 0 MB L2 cache 4 0 W 4 0 GB of system memory 64 GB of eMMC system storage and the Windows 10 Professional operating system 830816 601 Equipped with an Intel Celeron N3050 1 60 GHz SC turbo up to 2 16 GHz dual core processor 1600 MHz FSB 2 0 MB L2 cache 4 0 W 4 0 GB of system memory 64 GB of eMMC system storage and a non Windows operating system 830816 001 E...

Page 58: ...mory 32 GB of eMMC system storage and the Windows 10 Professional operating system 830814 601 Equipped with an Intel Celeron N3050 1 60 GHz SC turbo up to 2 16 GHz dual core processor 1600 MHz FSB 2 0 MB L2 cache 4 0 W 2 0 GB of system memory 32 GB of eMMC system storage and a non Windows operating system 830814 001 Before removing the system board follow these steps 1 Turn off the computer If you...

Page 59: ...t secure the system board to the bottom cover 6 Release the system board by lifting the left side of the system board 2 until it rests at an angle 7 Remove the system board 3 by sliding it up and to the left at an angle Reverse this procedure to install the system board Component replacement procedures 51 ...

Page 60: ...red WWAN antenna cable connects to the WWAN module 5 Main terminal The 6 blue WWAN antenna cable connects to the WWAN module 6 Aux terminal 2 Release the WWAN antenna cables from the routing clips 2 built into the bottom cover 3 Disconnect the WLAN antenna cables 3 from the terminals on the WLAN module NOTE The 1 white WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 black WLAN...

Page 61: ... screw covers 1 The display bezel screw covers are included in the Rubber Kit using the following spare part numbers 832491 001 In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models 830768 001 In cobalt blue finish for use only on HP Stream Notebook PC computer models 830807 001 In violet purple finish for use only on HP Stream Notebook PC computer models Component r...

Page 62: ...or use only on HP Stream 11 Pro G2 Notebook PC computer models 830771 001 In cobalt blue finish for use only on HP Stream Notebook PC computer models 830785 001 In violet purple finish for use only on HP Stream Notebook PC computer models 11 If it is necessary to replace the webcam microphone module a Detach the webcam microphone module 1 from the display back cover The webcam microphone module is...

Page 63: ...for use only on HP Stream 11 Pro G2 Notebook PC computer models and 833620 001 for use only on HP Stream Notebook PC computer models 12 If it is necessary to replace the display panel a Remove the four Phillips PM2 0 3 3 screws that secure the display panel to the display back cover Component replacement procedures 55 ...

Page 64: ...ble using the following spare part numbers 832674 001 11 6 in HD AntiGlare 1366 768 SVA LED flat 3 3 6 mm display panel for use only on HP Stream 11 Pro G2 Notebook PC computer models 762229 001 11 6 in HD AntiGlare 1366 768 SVA LED slim 3 0 mm display panel for use only on HP Stream Notebook PC computer models 834445 001 11 6 in HD 1366 768 SVA WLED flat 3 6 mm display panel for use only on HP St...

Page 65: ... models and 730770 001 for use only on HP Stream Notebook PC computer models 14 If it is necessary to replace the display panel cable a Disconnect the display panel cable 1 from the webcam microphone module b Release the display panel cable from the retention clips 2 and routing channel built into the right side of the display back cover Component replacement procedures 57 ...

Page 66: ...o replace the WWAN antenna cables and transceivers NOTE This section applies only to HP Stream Notebook PC computer models a Detach the WWAN antenna transceivers 1 from the display back cover The WWAN antenna transceivers are attached to the display back cover with double sided adhesive b Release the WWAN antenna cables from the clips 2 and routing channel built into the top and left edges of the ...

Page 67: ...ack cover with double sided adhesive b Release the WLAN antenna cables from the clips 2 and routing channel built into the top and left edges of the display back cover c Remove the WLAN antenna cables and transceivers 3 The WLAN antenna cables and transceivers are available using spare part numbers 832568 001 for use only on HP Stream 11 Pro G2 Notebook PC computer models and 830774 001 for use on...

Page 68: ...ttached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 ...

Page 69: ...k administrator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update an...

Page 70: ... a detachable keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Control...

Page 71: ... or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 63 b Hard drive c BIOS 3 When the diagnostic tool opens select the ...

Page 72: ...vers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 64 Chapter 7 Using HP PC Hardware Diagnostics UEFI ...

Page 73: ...0 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operat...

Page 74: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 66 For information on the recovery options that are available using the recovery media see Using Windows tools on page 67 Use Win...

Page 75: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 76: ... recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 71 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Page 77: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Page 78: ...rd dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly...

Page 79: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 66 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 80: ...es at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then p...

Page 81: ...s 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to d...

Page 82: ...nctional Keyboard ROM 64 KBytes not customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for writing data to this memory and is available on the HP websit e Writing data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial Presence Detect SPD co...

Page 83: ...onsole or local applications registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the fir mware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 MBits No Yes Stores Bluetooth configuratio...

Page 84: ...hen select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This in...

Page 85: ...turn the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings To return these system data and configuration defaults to default settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory d...

Page 86: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Page 87: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 88: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 80 Chapter 12 Recycling ...

Page 89: ... spare part numbers 18 46 connector board cable spare part number 18 46 connectors power 12 service considerations 25 D display assembly removal 52 subcomponents 21 display bezel removal 53 spare part numbers 21 54 display componetns 6 display enclosure spare part number 22 Display Hinge Kit spare part number 57 Display Hinge Kit spare part numbers 22 display panel product description 1 removal 55...

Page 90: ...t number 17 36 power button board cable spare part number 17 36 power connector 12 power connector cable removal 45 spare part number 18 45 power cord set requirements 78 spare part numbers 23 24 power light 9 11 power requirements product description 3 4 processor product description 1 product description audio 2 chipset 1 display panel 1 external media cards 3 graphics 1 memory 1 2 microphone 2 ...

Page 91: ...ng guidelines 28 U USB 2 0 port 11 USB 3 0 port 12 USB 3 0A to USB 3 0B cable spare part number 23 V video product description 2 W webcam 6 webcam light 6 webcam microphone module removal 54 spare part numbers 22 55 Windows system restore point 66 67 Windows key 8 Windows tools using 67 wireless antenna location 6 removal 58 59 spare part numbers 22 59 wireless product description 2 3 WLAN antenna...

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