HP Spectre 15-bl000 x360 Maintenance And Service Manual Download

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HP Spectre x360 Convertible PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Summary of Contents for Spectre 15-bl000 x360

Page 1: ...HP Spectre x360 Convertible PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...are common to most models Some features may not be available on your computer In accordance with Microsoft s support policy HP does not support the Windows 8 or Windows 7 operating system on products configured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http www support hp com Not all features are available in all editions of Windows T...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... components 14 Miscellaneous parts 16 4 Removal and replacement preliminary requirements 17 Tools required 17 Service considerations 17 Plastic parts 17 Cables and connectors 17 Grounding guidelines 18 Electrostatic discharge damage 18 5 Removal and replacement procedures 21 Bottom cover 22 Battery 23 Memory modules 25 WLAN module 27 Fans left and right 29 Heat sink 31 Speakers 33 USB audio power ...

Page 6: ... HP PC Hardware Diagnostics UEFI 55 Downloading HP PC Hardware Diagnostics UEFI to a USB device 55 8 Backing up restoring and recovering 57 Creating recovery media and backups 57 Creating HP Recovery media select products only 57 Using Windows tools 58 Restore and recovery 59 Recovering using HP Recovery Manager 59 9 Specifications 62 10 Power cord set requirements 63 Requirements for all countrie...

Page 7: ...y NVIDIA N16S GTR S GeForce 940MX with 2048 MB of dedicated video memory Panel Touch screen multi touch enabled 16 9 ultra wide aspect ratio typical brightness 340 nits 39 6 cm 15 6 in UWVA 3840 2160 BrightView ultra high definition UHD white light emitting WLED eDP uslim flat 2 6 mm narrow bezel Flush glass panel cover support Supports active stylus Windows lnk certification Memory Two SODIMM slo...

Page 8: ...n software HP Noise Cancellation enabled Sensors Accelerometer Gyroscope Digital Compass Wireless Integrated Wireless options with dual antennas M 2 Two built in WLAN antennas in display assembly Support for Miracast certified devices Windows 10 only Support for Intel WiDi Intel 8265NV WiFi SAR enabled in BIOS Intel WLAN only Support for the following WLAN modul Intel Dual Band Wireless AC 8265 80...

Page 9: ...ost Keyboard pointing devices Full size Dura Coat backlight island style keyboard Touchpad requirements Multi touch gestures enabled Taps enabled as default Support for Windows modern TouchPad gestures ClickPad with image sensor Power requirements AC adapter USB Type C 90 W with power cords Power cord 1 meter power cord with tag label Battery 6 cell 79 2 WHr 3 43 AH Li ion battery Security Trusted...

Page 10: ...SB Type C power connector and Thunderbolt port with HP Sleep and Charge Connects an AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery and Connects and charges most USB devices that have a Type C connector such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer NOTE Cables and or adapters p...

Page 11: ...onnects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start button select HP Help and Support and then select HP Docume...

Page 12: ...nables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing t...

Page 13: ...nstead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmenta...

Page 14: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 15: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 16: ...Speakers Component Description Speakers 2 Produce sound 10 Chapter 2 Getting to know your computer ...

Page 17: ...xecutes specific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on Keyboard area 11 ...

Page 18: ...w to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter 2 Getting to know your computer ...

Page 19: ...ably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model number Regulatory label ...

Page 20: ... changes product parts For complete and current information on supported parts for the computer go to http partsurfer hp com select the country or region and then follow the on screen instructions Computer major components 14 Chapter 3 Illustrated parts catalog ...

Page 21: ...ader board spare part kits include replacement rubber feet 913005 001 7 Card reader board cable card reader board cable spare part kits include replacement rubber feet 912991 001 8 Solid state drive solid state drive spare part kits include replacement rubber feet 2 TB PCIe solid state drive for use in models with 8th generation Intel Core processors 941661 001 1 TB PCIe solid state drive 913015 0...

Page 22: ...an spare part kits include replacement rubber feet 919437 001 19 Memory modules DDR4 2400 memory spare part kits include replacement rubber feet 8 GB 862398 857 4 GB 862397 857 20 Left Speaker Kit speaker spare part kits include replacement rubber feet 913009 001 21 Right Speaker Kit speaker spare part kits include replacement rubber feet 913008 001 22 Bottom cover includes rubber feet 912990 001 ...

Page 23: ...assembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage A...

Page 24: ... Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows ho...

Page 25: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 26: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 27: ...ts can damage the computer or void the warranty There are as many as 48 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select y...

Page 28: ...d from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 Close the computer and position it upside down 2 Pry the two rear feet of the bottom of the computer 1 3 Remove the two Phillips M2 0 9 0 screws 2 from under the rear feet 4 Remove the two Torx T8M2 0 3 5 screws 3 and the four Torx T8M2 0 9 0 screw...

Page 29: ...rd from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 22 WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of informatio...

Page 30: ...3 Remove the battery 3 from the computer Reverse this procedure to install the battery 24 Chapter 5 Removal and replacement procedures ...

Page 31: ...he BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer ...

Page 32: ... of the module opposite the slot rises away from the computer 4 Remove the memory module 2 by pulling the module away from the slot at an angle NOTE The memory modules are installed upside down Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module 26 Chapter 5 Removal and replacement procedures ...

Page 33: ...vices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Disconnect the battery cable from the system board see Battery on page 23 CAUTION To prevent damage to internal components be sure to disconnect the battery cable f...

Page 34: ... module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module When replacing a WLAN module after securing the antenna cables to the connectors on the module be sure to replace the tape atop the antenna connectors 28 Chapter 5 Removal and replacement procedures ...

Page 35: ... and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Disconnect the battery cable from the system board see Battery on page 23 CAUTION To prevent damage to internal components be sure to disconnect the battery cable from the system board before removing the fans You do not need to remove the battery to remove the fans 6 Remove the system boa...

Page 36: ...rom the clips in the fan housing 1 6 Disconnect the fan cable from the system board 2 7 Remove the two Phillips PM2 0 3 5 screws 3 that secure the fan to the computer 8 Remove the fan 4 from the computer Reverse this procedure to install the fans 30 Chapter 5 Removal and replacement procedures ...

Page 37: ...let and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Disconnect the battery cable from the system board see Battery on page 23 CAUTION To prevent damage to internal components be sure to disconnect the battery cable from the system board before removing the heat sink You do not need to remove the battery to remove the heat sink 6 Remove t...

Page 38: ...horoughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed Thermal paste is used on the system board components 1 3 and the heat sink 2 4 Reverse this procedure to install the heat sink 32 Chapter 5 Removal and replacement procedures ...

Page 39: ... the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Disconnect the battery cable from the system board see Battery on page 23 CAUTION To prevent damage to internal components be sure to disconnect the battery cable from the system board before removing the speakers You do not need to remove the battery to r...

Page 40: ... left speaker Disconnect the speaker cable 1 from the system board 6 Remove the speaker cable from the clips on the fan housing 2 7 Remove the three Phillips M2 0 3 5 screws 3 that secure the speakers to the computer 34 Chapter 5 Removal and replacement procedures ...

Page 41: ...8 Remove the left speaker from the computer 4 Reverse this procedure to install the speakers Speakers 35 ...

Page 42: ...rd from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Disconnect the battery cable from the system board see Battery on page 23 CAUTION To prevent damage to internal components be sure to disconnect the battery cable from the system board before removing the USB audio po...

Page 43: ...nector board Lift the Mylar tape up from the board 1 6 Disconnect the ZIF connector from system board 2 7 Disconnect the ZIF connector from board 3 8 Remove the cable 4 from the computer Reverse this procedure to install the USB audio board USB audio power connector board 37 ...

Page 44: ...rd replace the acetate tape over the light as shown in the following image Tape size for this location is 8 mm 24 mm IMPORTANT The acetate tape is not spared and must be obtained locally 38 Chapter 5 Removal and replacement procedures ...

Page 45: ...s connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Disconnect the battery cable from the system board see Battery on page 23 CAUTION To prevent damage to internal components be sure to disconnect the battery cable from ...

Page 46: ...ugh the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Remove the battery see Battery on page 23 Remove the RTC battery 1 Position the system board upside down 2 Use a tool t...

Page 47: ...nation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Remove the battery see Battery on page 23 Remove the TouchPad 1 D...

Page 48: ...3 Remove the TouchPad from the computer 3 Reverse this procedure to install the TouchPad 42 Chapter 5 Removal and replacement procedures ...

Page 49: ... then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Remove the battery see Battery on page 23 6 Remove the right speaker see Speakers on page 33 Rem...

Page 50: ...4 Remove the board 4 from the computer 5 Remove the volume board Reverse this procedure to install the volume board 44 Chapter 5 Removal and replacement procedures ...

Page 51: ...perating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Remove the battery see Battery on page 23 6 Remove the left speaker see Speakers on page 33 Remove the card reader board 1 Remov...

Page 52: ...4 Remove the card reader board 4 from the computer Reverse this procedure to install the card reader board 46 Chapter 5 Removal and replacement procedures ...

Page 53: ... the bottom cover see Bottom cover on page 22 5 Disconnect the battery cable from the system board see Battery on page 23 CAUTION To prevent damage to internal components be sure to disconnect the battery cable from the system board before removing the display You do not need to remove the battery to remove the display Remove the display assembly 1 Open the computer all the way until it is flat 18...

Page 54: ...6 Pull the display assembly away from the computer 6 Reverse this procedure to install the display assembly 48 Chapter 5 Removal and replacement procedures ...

Page 55: ... 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see ...

Page 56: ...m board 1 3 Remove the two Phillips M2 0 3 5 screws 2 and the two Phillips broadhead M2 0 2 0 screws 3 that secure the system board to the computer 4 Slide the system board toward the right 4 and then remove the system board from the computer 5 Reverse this procedure to install the system board 50 Chapter 5 Removal and replacement procedures ...

Page 57: ...the system board replace the acetate tape over the light as shown in the following image Tape size for this location is 5 mm 12 mm IMPORTANT The acetate tape is not spared and must be obtained locally System board 51 ...

Page 58: ... in Canada 912995 DB1 For use in the Russia 912995 251 For use in Denmark Finland and Norway 912995 DH1 For use in Saudi Arabia 912995 171 For use in France 912995 051 For use in Switzerland 912995 BG1 For use in Germany 912995 041 For use in the United Kingdom and Singapore 912995 031 For use in Greece 912995 151 For use in the United States 912995 001 For use in Italy 912995 061 Reverse this pro...

Page 59: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 60: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 61: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 55 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Page 62: ...ides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS For more information about using the 3 in 1 USB key for BIOS crisis recovery go to http www hp com go techcenter pcdiags Additional information is included in the web based training offered by HP ...

Page 63: ... operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 57 For information on the recovery options that are available using the recovery media see Using Windows tools on page 58 Use Windows tools to create system restore points and create backups of personal information ...

Page 64: ...e an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP websit...

Page 65: ...n page 57 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 59 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the R...

Page 66: ...ed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recover...

Page 67: ...ot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP...

Page 68: ... V rms NOTE The computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable pr...

Page 69: ... approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standa...

Page 70: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 71: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 65 ...

Page 72: ...r 4 5 connectors service considerations 17 D display assembly removal 47 spare part numbers 47 display panel product description 1 E electrostatic discharge 18 equipment guidelines 20 esc key identifying 11 external media cards product description 2 F fan removal 29 spare part numbers 16 29 fn key identifying 11 G graphics product description 1 grounding guidelines 18 guidelines equipment 20 groun...

Page 73: ...ame 1 product name and number computer 13 R recover options 59 recovery discs 58 60 HP Recovery Manager 59 media 60 starting 60 supported discs 58 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing 61 regulatory information regulatory label 13 wireless certification labels 13 removal replacement proce...

Page 74: ...ter 16 USB audio power connector board removal 36 spare part number 15 spare part numbers 36 USB audio power connector board cable spare part number 15 V vents identifying 4 6 12 video product description 2 volume board removal 43 spare part number 15 43 volume board cable spare part number 15 W Windows system restore point 57 58 Windows key identifying 11 Windows tools using 58 wireless certifica...

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HP Spectre 15-bl000 x360, Maintenance And Service Manual

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