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HP ProBook 430 G4, Maintenance And Service Manual

The HP ProBook 430 G4 is a powerful laptop designed for professionals on the go. To ensure smooth operation and troubleshoot any issues, a comprehensive Maintenance and Service Manual is available for free download from our website. Get the manual you need to keep your ProBook running smoothly.

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HP ProBook 430 G4 Notebook PC

Maintenance and Service Guide

Summary of Contents for ProBook 430 G4

Page 1: ...HP ProBook 430 G4 Notebook PC Maintenance and Service Guide ...

Page 2: ...atures may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Your product does not support Windows 8 or Windows 7 In accordance with Microsoft s support policy HP does not s...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 6: ...vi Safety warning notice ...

Page 7: ... Computer major components 15 Cable Kit 18 Display components 19 Plastics Kit 21 Mass storage devices 22 Miscellaneous parts 23 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 26 Drive handling 26 Grounding guidelines 27 Electrostatic discharge damage 27 Packaging and transporting guidelines 28 Work...

Page 8: ...er assembly 52 Power button board 54 Function board 56 Speaker assembly 58 TouchPad assembly 59 Battery 61 USB audio board 63 Fan 65 System board 67 RTC battery 70 Heat sink assembly 71 Display assembly 73 Power connector and cable 80 7 Computer Setup BIOS TPM and HP Sure Start 81 Using Computer Setup 81 Starting Computer Setup 81 Navigating and selecting in Computer Setup 81 Restoring factory set...

Page 9: ...n select products only 90 Using HP Recovery media to recover 90 Changing the computer boot order 91 Removing the HP Recovery partition select products only 92 10 Specifications 93 Computer specifications 93 33 8 cm 13 3 in display specifications 94 Hard drive specifications 95 Solid state drive specifications 96 11 Statement of memory volatility 97 Nonvolatile memory usage 100 Questions and answer...

Page 10: ...x ...

Page 11: ...egrated UMA Graphics GT1 and GT2 Integrated with shared video memory dynamically allocated Panel 33 8 cm 13 3 inch LED backlight 16 9 aspect ratio anti glare SVA HD 1366x768 220 nits eDP HD slim 3 0 mm 1 or 2 WLAN antennas Webcam 1 or 2 WLAN antennas Webcam 1 or 2 WLAN antennas WWAN 33 8 cm 13 3 inch LED backlight 16 9 aspect ratio HD 1366x768 220 nits eDP HD slim 3 0 mm Touch panel 1 or 2 WLAN an...

Page 12: ...orts no WLAN Bluetooth option Supports the following wireless adapters Realtek RTL8723BE VB 802 11b g n 1x1 Wi Fi Bluetooth 4 0 combination WLAN adapter Intel Dual Band Wireless AC 3168 802 11ac Dual Band 1 1 Wi Fi Bluetooth 4 0 Intel Dual Band Wireless AC 8265 802 11ac 2 2 Wi Fi Bluetooth 4 2 combination adapter Intel Dual Band Wireless AC 7265NV non v Pro 802 11ac 2 2 WiFi Bluetooth 4 2 combinat...

Page 13: ...t OSD enable disable 3 finger tap Cortana 3 finger flick App switch 4 finger tap Action Center Power requirements AC adapters 65 W Smart AC adapter 4 5 mm 45 W Smart AC adapter 4 5 mm 45 W Smart AC adapter 2 prong 4 5 mm Power cords 3 wire plug 1 8 m 3 wire plug 1 0 m 2 wire plug 1 0 m Battery 3 cell 48 Wh 4 21 Whr Li ion battery Security Integrated fingerprint reader Supports No fingerprint reade...

Page 14: ...4 Web only support Windows 10 Enterprise Certified Microsoft WHQL Serviceability End user replaceable parts AC adapter Hard drive Optical drive M 2 solid state drive Memory module WLAN module Keyboard x Your product does not support Windows 8 or Windows 7 In accordance with Microsoft s support policy HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Win...

Page 15: ...ter scanner or USB hub 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack status lights Connects a network cable Green left The network is connected Amber right ...

Page 16: ...ed stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this ...

Page 17: ...o and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Type camera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Re...

Page 18: ...Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Components ...

Page 19: ...ount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber w...

Page 20: ... shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then select Power Options 2 Speakers 2 Produce sound 3 Wireless button Turns the wireless feature on or of...

Page 21: ...indows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add subtract and perform other numeric tasks When num lock is on the keypad can be used like an external numeric keypad 5 Windows application key Displays options for a selected object 6 num lock ke...

Page 22: ...serve battery power turn off this feature Switches the screen image between display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Decreases the screen brightness incrementally as long as you ...

Page 23: ...e remove the module to restore computer functionality and then contact support Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 SIM card slot or locking hinged connector select products only Supports a wireless subscriber identity module SIM card The SIM card slot or locking hinged connector is located under the se...

Page 24: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 HP product name 2 Product ID number 3 Serial numbe...

Page 25: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details Computer major components 15 ...

Page 26: ...01 10 System board includes replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system Intel Core i7 7500U processor 905797 xxx Intel Core i5 7300U processor 905796 xxx Intel Core i5 7200U processor WWAN models 905795 xxx Intel Core i5 7200U processor 905794 xxx Intel Core i3 7100U processor WWAN mode...

Page 27: ...05725 001 20 Hard drive 1 TB 5400 rpm 7 mm 762990 001 500 GB 5400 rpm 7 mm 778186 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 500 GB 7200 rpm 7 mm 703267 001 21 Hard drive cover NOTE The hard drive cover is included in the Hard Drive Hardware Kit 905736 001 22 Main service door NOTE The main service door is included in the Plastic Kit 905727 001 23 Hard drive service door NOTE The hard dri...

Page 28: ...Cable Kit Item Description Spare part number Cable Kit 905734 001 1 Function board cable 2 USB board cable 3 Power button board cable 4 TouchPad cable 18 Chapter 3 Illustrated parts catalog ...

Page 29: ...scription Spare part number 1 Display bezel Models without a webcam 905716 001 Models with a webcam 905715 001 2 Webcam module 805139 009 3 Hinge covers left and right 905722 001 4 WLAN antennas not spared Display components 19 ...

Page 30: ...WAN models 905720 001 6 WWAN antennas NOTE Included in display enclosure not spared 7 Display Hinge Kit includes 905721 001 Left hinge Right hinge 8 Display panel raw FHD 901791 001 HD 810242 002 9 Display rear cover includes wireless antennas WLAN models 905717 001 WWAN models 905718 001 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...ics Kit Item Description Spare part number Plastics Kit 905727 001 1 Main service door 2 Fingerprint reader bracket 3 Fingerprint reader insert for use in models without a fingerprint reader Plastics Kit 21 ...

Page 32: ...es M 2 256 GB TLC 905799 001 128 GB TLC 905800 001 2 Hard drives 1 TB 5400 rpm 7 mm 762990 001 500 GB 5400 rpm 7 mm 778186 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 500 GB 7200 rpm 7 mm 703267 001 3 Hard drive cover 905736 001 22 Chapter 3 Illustrated parts catalog ...

Page 33: ... Italy 213352 001 Japan 349756 001 North America 213349 001 South Africa 361240 001 South Korea 267836 001 Switzerland 213354 001 Taiwan 393313 001 Thailand 285096 001 United Kingdom and Singapore 213351 001 Power cord 3 pin C5 black 1 00 m for use in Australia 213356 008 Denmark 213353 008 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden 213350 009 India 404827 003 ...

Page 34: ... USB Travel Mouse 757770 001 Cases Top load case 679921 001 Messenger bag 679922 001 Backpack 679923 001 HP keyed cable lock 840158 001 HP ultraslim keyed cable lock 703372 001 HP Smart AC Adapter dongle 7 4 mm 734734 001 HP Elite USB Type C Docking Station 844550 001 HP USB Travel Dock 844551 001 USB 3 0 port replicator 690650 001 24 Chapter 3 Illustrated parts catalog ...

Page 35: ...clude some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply p...

Page 36: ...d drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive a...

Page 37: ...recautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe contai...

Page 38: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 39: ...istance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm re...

Page 40: ... 14 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 14 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Safe mode Before removing internal components you must place the computer in Battery Safe mo...

Page 41: ...teps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 30 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then...

Page 42: ...ve Phillips screw 1 4 Lift the bottom of the door upward 2 and then remove the door from the computer 3 Reverse these procedures to install the service doors 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ...and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 30 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the hard drive door see Service doors on page 31 Remove the h...

Page 44: ...er from the hard drive remove the 4 Phillips PM3 0 3 0 screws 1 that secure the bracket to the drive and then lift the cover off the drive 2 Reverse these procedures to install a hard drive 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...e link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 30 3 Disconnect...

Page 46: ...rom the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ...ce the computer in Battery Safe mode Battery Safe mode on page 30 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the main service door see Service doors on page 31 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from...

Page 48: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the service door see Service doors on page 31 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is co...

Page 50: ...rect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ...nal devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the service door see Service doors on page 31 Remove the solid state drive 1 Remove the Phillips PM2 0 4 0 screw 1 that secures the solid state drive to the computer The edge of the module opposite the slo...

Page 52: ...Portugal 131 Turkey 141 Greece 151 Russia 251 United Kingdom 031 Hungary 211 Saudi Arabia 171 United States 001 Iceland DD1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page...

Page 53: ...d 1 and then rotate the keyboard until it rests on the palm rest 2 NOTE A cable or cables connect the bottom of the keyboard to the system board Make sure not to prematurely pull the cables out of the system board connector 4 Disconnect the keyboard cable by lifting the connector latch 1 and then disconnect the keyboard cable from the system board 2 Component replacement procedures 43 ...

Page 54: ...cable by lifting the connector latch 3 and then disconnect the cable from the system board 4 6 Remove the keyboard 5 Reverse this procedure to install the keyboard 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 55: ... removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module ...

Page 56: ...omputer Remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Flex the inside of the top edge 1 left and right sides 2 and the inside of the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 3 Remove the display bezel 4 4 To remove the webcam microphone module a Pos...

Page 57: ...lay panel to the enclosure b Rotate the display panel onto the keyboard 2 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel 1 and then disconnect the cable 2 Component replacement procedures 47 ...

Page 58: ... panel from the computer 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...ted to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 Remove the top cover 1 Position the computer upside down with the front toward you 2...

Page 60: ...he computer 6 Disconnect the following cables from the system board 1 Speaker cable 2 Function board cable 3 Power button board cable 4 Touchpad board cable 5 Fingerprint reader cable 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...7 Rotate the bottom of the top cover upward 1 and then lift the top cover off the computer 2 Reverse this procedure to install the top cover Component replacement procedures 51 ...

Page 62: ...de Battery Safe mode on page 30 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover ...

Page 63: ...able to disengage the adhesive that secures it to the top cover 2 and then remove the board and cable assembly from the top cover 3 Reverse this procedure to install the fingerprint reader assembly Component replacement procedures 53 ...

Page 64: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 49 Remove the power button board 1 Position the top cover upside down 2 Disconnect the cab...

Page 65: ...5 If you need to replace the cable note the cable routing path inside of the top cover 5 Reverse this procedure to install the power button board Component replacement procedures 55 ...

Page 66: ...nected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 49 Remove the function board 1 Position the top...

Page 67: ...4 Lift the right side of the board 3 and then slide the board to the right to remove it from the top cover 4 Reverse this procedure to install the function board Component replacement procedures 57 ...

Page 68: ...nplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 49 Remove the speaker assembly 1 Position the top cover upside down 2 Remove the 2 Phillips PM2 0 3 0 screws 1 that secur...

Page 69: ...m the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 49 Remove the TouchPad assembly NOTE Before you remove the TouchPad assembly make sure nothing m...

Page 70: ...replace the TouchPad assembly cable note how it is routed in the top cover 5 Reverse this procedure to install the TouchPad assembly 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 49 To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To...

Page 72: ...the top of the battery upward 2 and then lift the battery out of the computer 3 Reverse this procedure to install the battery 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ... power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 49 e Battery see Battery on page 61 Remove the USB audio board 1 Position the computer...

Page 74: ...5 If you need to replace the cable note its routing path 4 Reverse this procedure to install the USB audio board 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...e steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery se...

Page 76: ...4 Lift the fan from the computer 3 Reverse this procedure to install the fan 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ...em 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service doors on page 31 b Hard drive see Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 49 ...

Page 78: ...rews 1 that secure the system board to the computer 4 Lift the bracket from atop the USB Type C port 2 5 Rotate the right side of the system board upward 3 6 Pull the hard drive cable through the hole in the chassis when removing the system board 4 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...7 Pull the system board away from the connectors on the side of the chassis to remove it from the computer 5 Reverse this procedure to install the system board Component replacement procedures 69 ...

Page 80: ...m the computer 4 Remove the following components a Service door see Service doors on page 31 b Hard drive see Hard drive on page 33 c WLAN module see WLAN Bluetooth combo card on page 37 d WWAN module see WWAN module on page 39 e Keyboard see Keyboard on page 42 f Top cover see Top cover on page 49 g Battery see Battery on page 61 h System board see System board on page 67 Remove the RTC battery 1...

Page 81: ...ng the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service doors on page 31 b Hard drive see Hard drive on page 33 c WLAN module see WLAN Bluetooth combo card on page 37 d WWAN module see WWAN module on page 39 e Keyboard see Keyboard on page 42 f Top cover see Top cover on page 49 g Battery see Battery on ...

Page 82: ...s of the system board components 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...u are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service ...

Page 84: ...nged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 6 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...zel is available using the following spare part numbers 905716 001 Models with a webcam 905715 001 Models without a webcam NOTE The display will not be connected to the computer as shown in the following image Component replacement procedures 75 ...

Page 86: ...odule is available using spare part number 805139 009 9 If it is necessary to remove or replace the display panel remove the 4 Phillips PM2 0 3 0 screws 1 that secure the display panel to the enclosure 10 Rotate the display panel onto the keyboard 2 to gain access to the display cable connection on the back of the panel 76 Chapter 6 Removal and replacement procedures for Authorized Service Provide...

Page 87: ...2 Remove the display panel from the display enclosure 3 Raw display panels are available using spare part number 810242 002 for HD panels and 901791 001 for FHD panels 13 If it is necessary to remove or replace the hinge covers remove the 2 Phillips PM2 5 2 5 screws 1 that secure the hinge covers to the display enclosure Component replacement procedures 77 ...

Page 88: ... replace the display hinges remove the 4 Phillips PM2 5 2 5 screws 1 that secure both display hinges to the display enclosure 16 Remove the display hinges from the display enclosure 2 Display hinges are available in the Display Hinge Kit using spare part number 905721 001 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 89: ...emove the cable from the display enclosure The display webcam cable is available using spare part number 905719 001 for WLAN models 905720 001 for WWAN models The display enclosure is available using spare part number 905717 001 for WLAN models or 905718 001 for WWAN models Reverse this procedure to reassemble and install the display assembly Component replacement procedures 79 ...

Page 90: ...from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service doors on page 31 b Hard drive Hard drive on page 33 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 49 e Battery see Battery on page 61 f Display assembly see Display assembly on page 73 Remove the power cable 1 Disconnect the cable from the syst...

Page 91: ...board arrow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus ch...

Page 92: ...able on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Computer Setup BIOS first determine the BIOS version on your computer BIOS version information...

Page 93: ...fter it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any...

Page 94: ...you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 81 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors th...

Page 95: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 85 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Page 96: ...stem provides error information through blink codes using lights The codes are presented in a sequence Audible long and short beeps accompany blinks respectively The following table describes the meaning of critical blink codes Num lock light Battery light Description 2 The main area DXE of BIOS has become corrupted and there is no recovery binary image available 8 The embedded controller policy r...

Page 97: ...Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 87 For information on the recovery options that are available using the recovery media see Using Windows tools on page 88 Use Window...

Page 98: ...sed separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also...

Page 99: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 92 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 100: ...y discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP R...

Page 101: ...e the boot order IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the t...

Page 102: ...e HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 87 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Rem...

Page 103: ...SSD 1 84 kg 4 05 lbs Touch hard drive 1 94 kg 4 27 lbs Input power Operating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maxi...

Page 104: ...OTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 33 8 cm 13 3 in display specifications Metric U S Active diagonal size 33 8 cm 13 3 in Resolution 1366x768 HD 1920x1080 FHD Surface treatment Anti glare Brightness 220 nits typical Viewing angle SVA HD UWVA FHD Width 3 0 mm HD 2 85 mm FHD Backlight LED HD...

Page 105: ...cluding setting Single track 1 4 ms 3 ms 2 ms Average 10 ms 13 ms 12 ms Maximum 12 ms 24 ms 22 ms Logical blocks 1 938 921 461 1 048 576 000 976 773 168 Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain r...

Page 106: ...imum to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details 96 Ch...

Page 107: ...llow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restor...

Page 108: ...drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the b...

Page 109: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Page 110: ... models only on page 103 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 Bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using ...

Page 111: ... Management Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmware...

Page 112: ...dustry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded BIOS provides a...

Page 113: ...Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot will not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the selection ...

Page 114: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 115: ... bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and ...

Page 116: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 106 Chapter 13 Recycling ...

Page 117: ...ving 46 spare part numbers 19 display components spare part numbers 19 Display Hinge Kit spare part numbers 20 display panel product description 1 removing 47 display rear cover spare part number 20 display specifications 94 drive light identifying 6 drives preventing damage 26 E electrostatic discharge 27 esc key identifying 11 Ethernet product description 2 external media cards product descripti...

Page 118: ...ng 12 microphone mute light identifying 9 mini card product description 2 minimized image recovery 90 minimized image creating 89 model name 1 N network jack identifying 5 nonvolatile memory 97 num lock light 9 O operating system product description 3 optical drive precautions 26 original system recovery 89 P packing guidelines 28 plastic parts 25 Plastics Kit contents 21 spare part number 21 poin...

Page 119: ...specifications computer 93 display 94 hard drive 95 solid state drive 96 static shielding materials 29 supported discs recovery 88 Sure Start using 84 system board removal 67 spare part numbers 16 67 system memory removing personal data from volatile 97 system recovery 89 system restore point creating 88 system restore point creating 87 T thermal material replacement 72 tools required 25 top cover...

Page 120: ...WWAN module removal 39 spare part numbers 39 110 Index ...

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