HP Personal Computer User Manual Download

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User Guide

Summary of Contents for Personal Computer

Page 2: ...able for technical or editorial errors or omissions contained herein First Edition July 2013 Document Part Number 730501 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the...

Page 3: ...ide 9 Top 11 Bottom 12 Labels 13 Identifying the labels 13 3 Connecting to a network 14 Connecting to a wireless network 14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Connecting to a wired network 17 Connecting to a local area network LAN 17 4 Enjoying entertainment featu...

Page 4: ...ystem OS version 23 Download the sMedio TrueLink app to your phone 23 Start sharing media 23 5 Navigating using the keyboard and pointing devices 25 Using touch screen gestures 26 One finger slide 26 Tapping 26 Scrolling 27 Pinching stretching 27 Rotating select models only 28 Edge swipes 29 Right edge swipe 29 Left edge swipe 29 Top edge swipe and bottom edge swipe 30 Using the keyboard 31 Using ...

Page 5: ...omputer Setup BIOS passwords 46 Using Internet security software 46 Installing software updates 47 Installing Windows updates 47 Updating software 47 9 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI 48 Starting Computer Setup BIOS 48 Updating the BIOS 48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics UEFI 50 Downloading HP PC Hardware D...

Page 6: ...s router 60 Network status icon is not displayed 61 Power problems 62 Computer will not turn on or start 62 Hard drive error 62 Computer is not responding 62 Computer shuts down unexpectedly 62 Computer Setup problems 63 The computer will not enter Computer Setup 63 Display problems 64 The display is blank 64 Images on the screen are too large or too small or the images are fuzzy 64 Keyboard and m...

Page 7: ... After you set up and register the computer we recommend the following steps If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 14 Become familiar with the computer hardware and software For information go to Getting to know your computer on page 5 and Enjoying entertainment features on page 18 Back up your hard drive by creating a ...

Page 8: ...ten to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 19 Experience music the way the artist intended with deep controlled bass and clear pure sound See Using Beats Audio on page 20 Use the new Windows 8 touch gestures for smooth control of images and pages of text See Usin...

Page 9: ...upgrading or replacing components of your computer Troubleshooting See Troubleshooting on page 59 in this guide for more information Solutions to the following problems Wireless connection problems Power problems Display problems Keyboard and mouse problems Audio problems Software problems Safety Comfort Guide To access this guide select HP Support Assistant on the Start screen select My computer ...

Page 10: ...nty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a p...

Page 11: ...l 2 Select System and Security and then in the System area click Device Manager A list displays all the devices installed on your computer Locating software To find out what software is installed on your computer 1 From the Start screen right click using the external wireless mouse or Swipe down from the top edge of the computer screen 2 Select the All apps icon Finding your hardware and software ...

Page 12: ...ebcam from the Start screen type c and then select Camera 5 Speakers 2 Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are lo...

Page 13: ... Connects an optional USB 1 0 USB 2 0 or USB 3 0 device USB charging ports allow you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off Right side 7 ...

Page 14: ...ubwoofer purchased separately The subwoofer provides superior bass sound 4 USB 2 0 ports 2 Connect optional USB devices 5 RJ 45 network jack Connects a network cable 6 Hard drive light Blinking The hard drive is being used 8 Chapter 2 Getting to know your computer ...

Page 15: ...Left side Component Description 1 HDMI in port Connects an optional video or audio device such as a gaming console or digital set top box Left side 9 ...

Page 16: ... earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable may not prevent the computer from being mishandled or stolen 4 AC adapter light On The AC adapter is connected and ...

Page 17: ...ess the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To...

Page 18: ...itches the computer screen to the HDMI device NOTE The HDMI cable must be connected to the computer 2 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD memory cards 12 Chapter 2 Getting to know your computer ...

Page 19: ...mation to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the ...

Page 20: ...bout wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use the Network and Sharing Center 1 From the Start screen type c and then se...

Page 21: ...ed to increase the size of your home network For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help configuring a wireless router see the information provided by your router manufacturer or your ISP NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cab...

Page 22: ...then click the network status icon 4 Select a WLAN from the list 5 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection NOTE If no WLANs are listed you may be out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to from the Windows desktop right clic...

Page 23: ...elessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevent...

Page 24: ...t hub to socialize via the webcam enjoy and manage your music and download and watch movies Or to make your computer an even more powerful entertainment center connect external devices like speakers headphones or a gaming console 18 Chapter 4 Enjoying entertainment features ...

Page 25: ...tent from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external speakers or headphones Adjusting the volume 1 From the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Select Settings and then click the speaker icon 3 Adjust the slider to increase or decrease the volume NOT...

Page 26: ...h Beats Audio headphones connected to the audio out headphone jack audio in microphone jack Accessing Beats Audio Use Beats Audio Control Panel to view and manually control audio and bass settings To open Beats Audio Control Panel from Start screen type c select Control Panel select Hardware and Sound and then select Beats Audio Control Panel Using video Your HP computer is a powerful video device...

Page 27: ... HDMI audio HDMI is the only video interface that supports high definition video and audio HDMI controls are only intended to control the settings of the device plugged into that port and do not control any other media devices on the system When a device is plugged into the HDMI port the volume on the computer is muted Managing your audio and video files CyberLink MediaSuite helps you manage and e...

Page 28: ...rueSync icon in the taskbar Click Learn More on the Sign in Create Account screen Enable media sharing and set up a home group network Before you can begin using sMedio software you need to be sure that all of your computers and mobile devices are on the same home group network and media sharing is enabled 1 Enable media sharing a From the Start screen point to the upper right or lower right corne...

Page 29: ...ing and set up a home group network on page 22 TIP For help in connecting the phone to your home group network see the phone manufacturer s instructions Before you can begin sharing media you must do the following 1 Determine your Android phone operating system version 2 Download the free app on your phone 3 Share media between your devices Determining your Android phone operating system OS versio...

Page 30: ...sic videos or photos 3 Open the item you want to share 4 Tap any part of your phone on the NFC label on the top of your computer 5 A message Touch to Beam appears on the phone screen Press and hold the item you are sharing for a few seconds 6 In a few seconds you are prompted on your computer to stream copy or cancel the file Depending on your choice the file will begin moving to the correct folde...

Page 31: ...he battery tabs from the accessories they will automatically pair with the computer NOTE The wireless receiver is preinstalled in the dedicated USB port on the bottom of the computer stand If you have any problems with the wireless accessories remove the receiver from the USB port and then reconnect it For additional information see Keyboard and mouse problems on page 65 25 ...

Page 32: ...r interactions too such as moving an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move NOTE When many apps are revealed on the Start screen you can slide your finger to move the screen left or right To drag press and hold an object and then drag the object to move it Tapping To make an on screen selection use the tap function Use one fi...

Page 33: ...g them in an up down left or right motion Pinching stretching Pinching and stretching allows you to zoom out or in on images or text Zoom in by placing two fingers together on the display and then move your fingers apart Zoom out by placing two fingers apart on the display and then move your fingers together Using touch screen gestures 27 ...

Page 34: ...our right hand slide your forefinger around in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps 28 Chapter 5 Navigating using the keyboard and pointing devices ...

Page 35: ...ange settings Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms Left edge swipe The left edge swipe reveals your open apps so that you can switch to them quickly Gently swipe your finger inward from the left edge of the display to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps Using touch...

Page 36: ...ws you to open a list of apps available on your computer 1 From the Windows Start screen gently swipe your finger from the top edge or the bottom edge of the display onto the screen 2 Tap All apps to view available apps 30 Chapter 5 Navigating using the keyboard and pointing devices ...

Page 37: ...the key again returns you to the previous screen 3 Action keys Perform common tasks 4 Windows application key Displays options for a selected object 5 Volume keys Mute or restore speaker sound and decrease or increase speaker volume incrementally as long as you hold down the key 6 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this num...

Page 38: ...D f6 Begins pauses or resumes playback of an audio CD a DVD or a BD f7 Stops playing an audio CD DVD or a BD f8 Plays the next track of an audio CD or the next section of a DVD or a BD f9 Opens the Search charm Allows you to search an open app or another app your computer and the Internet f10 Opens the Share charm Allows you to share pictures files or webpages f11 Opens the Devices charm Allows yo...

Page 39: ...erform actions quickly Several shortcuts will help you with Windows 8 functions Press the Windows logo key in combination with a designated key in the table to perform the action For additional information on Windows 8 shortcut keys go to Help and Support From the Start screen type h and then select Help and Support Shortcut Keys Shortcut key Key Description Returns you to the Start screen from an...

Page 40: ...ated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 34...

Page 41: ...iting Hibernation on page 36 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card NOTE You cannot connect to a network or perform any computer functions while the computer is in the Sleep state or in Hibernation Manually initiating and exiting...

Page 42: ... steps 1 From the Start screen type power select Settings and then select Power Options 2 In the left pane select Require a password on wakeup 3 Select Change Settings that are currently unavailable 4 Select Require a password recommended NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow...

Page 43: ... corner of the screen to display charms and then click Settings 3 Click the Power icon and then click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided Press ctrl alt delete Click the Power icon in the lower right corner of the screen and then click Shut Down Press and hold the power...

Page 44: ...r computer or insert the memory card from your phone or camera into the memory card reader NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have at least one USB port because this versatile interface allows you to connect to numerous kinds of external devices to your computer Y...

Page 45: ...cognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associated with the device 2 From the Windows desktop click the ...

Page 46: ...card reader and then press in on the card until it is firmly seated A sound indicates that the device has been detected To remove a memory card 1 Save your information and close all programs associated with the card 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and t...

Page 47: ...k Settings and then select Free up disk space by deleting unnecessary files 3 Follow the on screen instructions Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented Because of this the hard drive works harder to locate files and the computer slows down Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that t...

Page 48: ...rivers For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html At this location you can also register to receive automatic notifications when updates become available 42 Chapter 8 Maintaining peak performance ...

Page 49: ...ratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly ...

Page 50: ...UTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extensio...

Page 51: ... away from the computer Do not store passwords in a file on the computer Change your passwords frequently Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about passwords such as screen saver passwords go to Help and Support From the Start screen type h and then select Help and Support Setting Wi...

Page 52: ...n password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Computer Setup BIOS 1 To start Computer Setup BIOS turn on or restart the computer quickly press esc and then press f10 2 Use the arrow keys to select Security and then follow the on screen instructions Your changes take effect when the comput...

Page 53: ...dows Update as soon as possible after you set up your computer From the Start screen type u select Settings and then select Windows Update Enable automatic Windows Update thereafter Updating software HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www hp com support At this location you can ...

Page 54: ...dates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS...

Page 55: ...You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update ...

Page 56: ... HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 50 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI dow...

Page 57: ...working state or even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This chapter describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and t...

Page 58: ... other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your perso...

Page 59: ...d separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external devi...

Page 60: ...Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 55 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 5...

Page 61: ...ms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes yo...

Page 62: ...al factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not ...

Page 63: ...personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order S...

Page 64: ...s option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 52 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructi...

Page 65: ... c and then select Control Panel 2 Select System and Security and then in the System area click Device Manager 3 Click the arrow next to Network adapters to expand the list and show all adapters 4 Identify the WLAN device from the Network adapters list The listing for a WLAN device may include the term wireless wireless LAN WLAN or 802 11 If no WLAN device is listed either your computer does not h...

Page 66: ... both the router and the WLAN device For a private network such as a network in an office or at a public Internet chat room contact the network administrator to obtain the codes and then enter the codes when your are prompted to do so Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security You must change the corresponding code in...

Page 67: ... problem get the latest version of the WLAN device software and drivers for your computer from http www hp com 1 Open your Internet browser 2 For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 3 Click the option for software and driver downloads and then type your computer model number in the search box 4 Press enter a...

Page 68: ... on the computer 3 If Windows opens immediately back up all important information to an external hard drive 4 Whether Windows started or not contact support Either the hard drive or the system board may need to be replaced Computer is not responding Use the Windows Task Manager to close any programs that are not responding 1 Press the ctrl alt delete keys 2 Click Task Manager 3 Select any program ...

Page 69: ... Setup problems The computer will not enter Computer Setup If the computer will not enter Computer Setup when you press f10 press fn f lock and then try to start Computer Setup again Computer Setup problems 63 ...

Page 70: ...ess the power button to turn on the computer Images on the screen are too large or too small or the images are fuzzy Adjust the resolution settings 1 From the Start screen type c and then select Control Panel 2 Select Appearance and Personalization 3 Under Display select Adjust Screen Resolution 4 Adjust resolution as necessary and then click Apply 64 Chapter 11 Troubleshooting ...

Page 71: ...from your keyboard and mouse IMPORTANT During these steps place the keyboard and mouse on the same level as the receiver To re pair the keyboard and mouse 1 Disconnect the receiver from the USB port on the bottom of the computer stand and then reconnect it See Bottom on page 12 for the location of the USB port 2 Be sure that the mouse is on 1 and then press and hold the Connect button 2 for 5 to 1...

Page 72: ...4 On the keyboard press and hold the Connect button 3 for 5 to 10 seconds until the LED on the receiver lights up or stops flashing 66 Chapter 11 Troubleshooting ...

Page 73: ...screen type c and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start ...

Page 74: ...the computer and then turn it on again Update or reinstall the drivers See Updating programs and drivers on page 41 Refresh or restore your computer See Backing up restoring and recovering on page 51 68 Chapter 11 Troubleshooting ...

Page 75: ...of the computer to determine the exact electrical rating Factor Metric U S Operating temperature 5 C to 35 C 41 F to 95 F Storage temperature 30 C to 65 C 22 F to 149 F Operating humidity 15 to 80 26 C 15 to 80 78 F Operating altitude 0 m to 2000 m 0 ft to 6561 ft Storage altitude 0 m to 4572 m 0 ft to 15 000 ft Operating specifications 69 ...

Page 76: ...s direct you to unplug the computer be sure that you are properly grounded before you unplug the computer or remove a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling a component discharge static electricity by touching an ...

Page 77: ...ng to a WLAN 16 corporate WLAN connection 16 D deleted files restoring 54 Disk Cleanup 41 Disk Defragmenter software 41 drivers updating 41 E edge swipe gestures 29 edge swipe gestures top edge swipe 30 electrical ratings 69 electrostatic discharge 70 F fn key identifying 31 fun things to do 2 H hard drive light identifying 8 HDMI using audio 21 HDMI in button identifying 12 HDMI in port connectin...

Page 78: ...r 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media creating 52 creating using HP Recovery Manager 53 recovery partition removing 58 recycle computer 54 55 refresh computer 54 recovery 54 Windows 55 regulatory information regulatory label 13 wireless certification labels 13 remove everything and reinstall Windows...

Page 79: ...ng 39 USB hubs 38 V video 20 volume keys identifying 31 volume adjusting 19 W webcam using 19 webcam light identifying 6 webcam light identifying 6 Windows backup 52 File History 52 54 Refresh 54 55 reinstall 54 55 remove everything and reinstall option 55 reset 55 restoring files 54 system restore point 52 54 Windows application key identifying 31 Windows logo key identifying 31 Windows passwords...

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