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Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Содержание EliteBook 835 G7

Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Страница 2: ...errors or omissions contained herein First Edition August 2020 Document Part Number M06491 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take f...

Страница 3: ...ts that should be accessed by only an authorized service provider IMPORTANT See Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important notice about Customer Self Repair parts ...

Страница 5: ...uct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with th...

Страница 6: ...vi Safety warning notice ...

Страница 7: ...assembly subcomponents 19 Cable Kit 22 Bracket Kit 22 Plastics Kit 23 Miscellaneous parts 24 4 Removal and replacement procedures preliminary requirements 28 Tools required 28 Service considerations 28 Plastic parts 28 Cables and connectors 28 Drive handling 28 Workstation guidelines 29 Electrostatic discharge information 29 Generating static electricity 30 Preventing electrostatic damage to equip...

Страница 8: ... Card reader board 47 Power connector cable 48 USB board 49 Fingerprint reader board 50 Touchpad 51 NFC module 52 Fan 53 Heat sink 54 System board 56 Display assembly 59 Keyboard with top cover 74 7 Backing up restoring and recovering 76 Backing up information and creating recovery media 76 Using Windows tools for backing up 76 Using the HP Cloud Recovery Download Tool to create recovery media sel...

Страница 9: ...IOS update 81 Installing a BIOS update 82 Changing the boot order using the f9 prompt 82 TPM BIOS settings select products only 82 Using HP Sure Start select products only 83 10 Specifications 84 Computer specifications 84 33 8 cm 13 3 in display specifications 85 Solid state drive specifications 85 Solid state drive specifications SATA 3 86 11 Statement of memory volatility 87 Current BIOS steps ...

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Страница 11: ...olt Dock 120W G2 Max resolution 4 K 60 Hz DisplayPort 1 and 4 K 60 Hz DisplayPort 2 and FHD 60 Hz Type C output port using a Type C to DisplayPort adapter Display 33 8 cm 13 3 in full high definition FHD 1920 1080 narrow bezel UWVA antiglare bent supports privacy filter nontouch 250 nits 45 CG eDP no camera 250 nits 45 CG eDP HD camera 250 nits 45 CG eDP HD IR camera 250 nits 45 CG eDP no camera W...

Страница 12: ...s Microphone multi array including rear facing camera Camera HD RGB 720p Camera HD RGB 720p IR infrared Camera privacy cover Supports WDR Wide Dynamic Range Support for models without a camera RJ 45 network jack No direct Ethernet support available via accessories The following support S4 S5 wake on LAN via out of band and S0 S0ix S4 S5 MPAT via out of band HP USB C Mini Dock HP USB C A Universal ...

Страница 13: ...anels WWAN cards are compatible with a programmable removable eSIM Supports WWAN after market option Ports HDMI 2 0 Audio out headphone audio in microphone combo jack 2 USB 3 1 Gen 2 Type C with alt mode USB 3 1 Gen 1 port USB 3 1 Gen 1 charging port AC Smart Pin adapter plug 4 5 mm Sensors Ambient light sensor ALS Hall sensor Keyboard pointing devices HP Premium Keyboard Backlit spill resistant H...

Страница 14: ...ed firmware protection HP Hardware Root of Trust Sure Start Gen6 Operating system Windows 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64...

Страница 15: ...indows 10 Pro 64 StF MSNA Strategic FreeDOS 3 0 Restore media Windows 10 Driver DVD Windows 10 Driver USB Windows 10 Professional 64 bit OS DVD Certified Microsoft WHQL Tested and documented Windows 10 Enterprise 64 LTSC 1809 available only by request Web only support Windows 10 Enterprise 64 Serviceability End user replaceable parts AC adapter Memory module Solid state drive WLAN module WWAN modu...

Страница 16: ...e purchasing a SIM card follow these instructions to determine the correct SIM card size for your computer 1 Go to http www hp com support and then search for your computer by product name or number 2 Select Product Information 3 Refer to the listed options to determine which card to purchase 2 USB Type C power connector and Thunderbolt ports 2 with HP Sleep and Charge Connect an AC adapter that h...

Страница 17: ...stration and table to identify the components on the left side of the computer Table 2 2 Left side components and their descriptions Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or stolen 2 USB SuperSpeed port with HP Sleep and Cha...

Страница 18: ...nected to the jack the computer speakers are disabled 5 Smart card reader Supports optional smart cards Display The computer display can include essential components such as speakers antennas cameras and microphones Table 2 3 Display components and their descriptions Component Description 1 WWAN antennas select products only Send and receive wireless signals to communicate with wireless wide area ...

Страница 19: ...revealed and ready to use the other is concealed The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Type HP Documentation in the taskba...

Страница 20: ... area that allows you to perform additional gestures 3 Right control zone Textured area that allows you to perform additional gestures 4 Near Field Communications NFC tapping area and antenna select products only Allows you to wirelessly share information when you tap it with an NFC enabled device Lights Use the illustration and table to identify the lights on the computer 10 Chapter 2 Components ...

Страница 21: ...g state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power Button speakers and fingerprint reader Identify the computer button speakers and fingerprint reader Fingerprint readers can be located on the touchpad on a s...

Страница 22: ...puter is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 4 seco...

Страница 23: ...h the fn key 2 fn key Executes frequently used system functions when pressed in combination with another key Such key combinations are called hot keys 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 5 Programmable key Executes frequently used tasks Some tasks might not be available on all produc...

Страница 24: ...o learn more about your power settings see your power options Right click the Power icon and then select Power Options Hot keys select products only A hot key is the combination of the fn key and another key Use the table to identify the hot keys To use a hot key Press the fn key and then press one of the keys listed in the following table Table 2 8 Hot keys and their descriptions Key Description ...

Страница 25: ...e computer Labels can be in paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked...

Страница 26: ...arranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 Components ...

Страница 27: ...TE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Computer major c...

Страница 28: ...le cable is available in the Cable Kit as spare part number M08526 001 M07214 001 6 Power connector cable M15626 001 7 RTC battery L13694 001 8 Card reader board NOTE The card reader board cable is available in the Cable Kit as spare part number M08526 001 M08551 001 9 System board includes integrated processor NOTE All system board spare part kits include replacement thermal material All system b...

Страница 29: ...e L85354 001 128 GB SATA 3 TLC L85346 001 14 Solid state drive cover included in Bracket Kit M08556 001 15 Heat sink includes replacement thermal material M27459 001 16 Fan M07102 001 17 System board bracket available in Plastics Kit M07215 001 18 Memory modules DDR4 PC 3200 16 GB L67710 001 8 GB L46598 001 4 GB L83673 001 19 Memory cover included in Bracket Kit M08556 001 20 Speakers M08523 001 2...

Страница 30: ...ambient light sensor M08545 001 For use in models with an IR camera M08546 001 For use in models with an RGB camera and ambient light sensor M08547 001 For use in models with an RGB camera M08548 001 For use in models with a microphone module no camera M15624 001 2 Camera module RGB camera M07216 001 20 Chapter 3 Illustrated parts catalog ...

Страница 31: ...213 001 Privacy models with WWAN M08553 001 10 Microphone module M07208 001 10 Third microphone module M07209 001 11 Ambient light sensor board to hub board cable included in Cable Kit M08526 001 12 Ambient light sensor board to display panel cable included in Cable Kit M08526 001 13 Camera cable included in Cable Kit M08526 001 14 Display cable included in Display Cable Kit M15627 001 15 Hub boar...

Страница 32: ...t light sensor to hub board cable privacy models with WWAN Ambient light sensor to display panel privacy models with WWAN Dual ambient light sensor to hub board cable Dual ambient light sensor to display panel cable Touchpad cable Fingerprint reader board cable Smart card reader to system board cable NFC module to system board cable USB board to system board cable Camera microphone module to hub b...

Страница 33: ...ader bracket 4 USB bracket SIM bracket not illustrated Plastics Kit To identify the Plastics Kit components use this illustration and table Table 3 5 Plastics Kit component descriptions and part numbers Item Component Spare part number Plastics Kit includes M07215 001 1 I O frame 2 SIM card insert 3 WWAN insulator 4 Smart card reader insert 5 Fingerprint reader insert Plastics Kit 23 ...

Страница 34: ...2436 001 45 W nPFC USB C wall mount 1 8 m L32390 001 Screw Kit M08525 001 Dock HP Thunderbolt Dock 120 W with cable L15809 001 HP USB C A Universal Dock with cable L64087 001 HP USB C Mini Dock 935327 001 HP USB C Dock with cable L64086 001 HP Thunderbolt 0 7m combo cable L15938 002 HP Prelude Pro 15 6 Backpack M03617 001 HP USB Travel Mouse 757770 001 Power adapter duckhead C5NS South Korea L5081...

Страница 35: ...72 001 Thailand L19371 001 The United Kingdom L19373 001 Power cord C5 conventional 1 8 m Argentina L19357 002 Australia L19358 002 Brazil L19359 002 Denmark L19360 002 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 002 India L19363 002 Israel L19362 002 Italy L19364 002 Japan L19365 002 North America L19367 002 People s Republic of China L19368 002 South Af...

Страница 36: ...7 012 South Korea 231216 015 Switzerland 150304 015 Taiwan 393312 008 United Kingdom 100613 021 Power cord C5 1 0 m premium Argentina L30811 001 Australia L22327 001 Brazil L30812 001 Denmark L22322 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L22321 001 India L22624 001 Israel L22323 001 Italy L30813 001 Japan L22330 001 North America L22319 001 People s Rep...

Страница 37: ...001 Brazil L44789 001 Denmark L36817 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L36818 001 India L36820 001 Israel L36819 001 Italy L44788 001 North America L36822 001 People s Republic of China L36823 001 South Africa L36824 001 Switzerland L36825 001 Taiwan L36827 001 Thailand L36826 001 United Kingdom L36828 001 Miscellaneous parts 27 ...

Страница 38: ...rts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during rem...

Страница 39: ...ion with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordin...

Страница 40: ...000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As little as 700 V can de...

Страница 41: ...ing the work area To prevent static damage at the work area follow these precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case ...

Страница 42: ...s and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive...

Страница 43: ...en instructions You must remove replace or loosen as many as 8 screws when you service Customer Self Repair parts Make special note of each screw size and location during removal and replacement Preparation for disassembly To prepare to disassemble the computer use these steps See Removal and replacement procedures preliminary requirements on page 28 for initial safety procedures 1 Turn off the co...

Страница 44: ...rse the removal procedures Memory modules To remove the memory modules use this procedure and illustration Table 5 2 Memory module descriptions and part numbers Description Spare part number 16 GB DDR4 3200 L67710 001 8 GB DDR4 3200 L46598 001 4 GB DDR4 3200 L83673 001 Memory module cover included in Bracket Kit M08556 001 34 Chapter 5 Removal and replacement procedures for Customer Self Repair pa...

Страница 45: ...e bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 If you are replacing a memory module remove the existing memory module 1 Use the tab 1 to lift the cover off the memory modules 2 The cover is held in place by clips on the system board Component replacement procedures 35 ...

Страница 46: ...nly Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 2 Press down on the module until the side retention clips snap into place 3 36 Chapter 5 Removal...

Страница 47: ...ly with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for di...

Страница 48: ...ack WLAN antenna cable connects to the WLAN module 1 Aux terminal 3 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module WWAN module To remove the WWAN module use this procedure and illustration 38 Chapter 5 Removal and replacement procedu...

Страница 49: ...le follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module 2 Remove the Phillips M2 0 2 0 screw 2 that secures the WWAN module to the...

Страница 50: ... 002 512 GB PCIe TLC self encrypting drive SED L85368 002 512 GB PCIe value L85364 002 256 GB PCIe TLC L85350 002 256 GB PCIe TLC self encrypting drive SED M07245 002 256 GB PCIe value L85354 002 128 GB SATA 3 TLC L85346 002 Solid state drive cover included in Bracket Kit M08556 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disa...

Страница 51: ...solid state drive 2 The cover is held in place by clips on the system board 1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer 2 Pull the drive away from the socket to remove it 2 Component replacement procedures 41 ...

Страница 52: ...e system board near the sides of the solid state drive To install the solid state drive reverse the removal procedures NOTE Solid state drives are designed with a notch to prevent incorrect insertion 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 53: ...r hp com select your country or region and then follow the on screen instructions You must remove replace or loosen as many as 53 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures...

Страница 54: ... 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause...

Страница 55: ...nd part number Description Spare part number RTC battery L13694 001 Before removing the RTC battery follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 Remove the RTC battery 1 Disconnect the battery cable from the system board 1 Component replacement procedure...

Страница 56: ...re the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable between the speakers from the clips along the bottom of the battery 2 3 Remove the two Phillips M2 0 4 0 scre...

Страница 57: ...able Kit M08526 001 Before removing the card reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 4 Remove the left speaker see Speakers on page 46 Remove the card reader board 1 Disconnect the cable from the reverse ZIF connector on the card reader...

Страница 58: ...ving the power connector cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery see Battery on page 43 Remove the power connector cable 1 Disconnect the cable from the system board 1 and then remove the cable from the clip 2 Remove the Phillips M2 0 4 0 screw 2 that secures th...

Страница 59: ...08556 001 Before removing the USB board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the USB board 1 Disconnect the smaller cable from the USB board 1 2 Disconnect the larger cable from the ZIF connector on the USB ...

Страница 60: ...racket included in Bracket Kit M08556 001 Before removing the fingerprint reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 Remove the fingerprint reader board 1 Disconnect the cable from the ZIF connector on the fingerprint reader board 1 2 Remo...

Страница 61: ...ble Kit M08526 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 Remove the touchpad 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Lift the tape from the touchpad 2 3 Disconnect the cable from the reverse Z...

Страница 62: ...M08526 001 Before removing the NFC module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Remove the battery see Battery on page 43 Remove the NFC module 1 Disconnect the system board cable from the ZIF connector on the NFC module 1 2 Disconnect the touchpad cable from the reverse ZIF connector on ...

Страница 63: ...Description Spare part number Fan assembly M07102 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the fan assembly 1 Disconnect the fan cable from the system board 1 2 Remove the cables from...

Страница 64: ... part number Heat sink M27459 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the heat sink 1 In the order indicated on the heat sink loosen the four captive Phillips screws 1 that sec...

Страница 65: ...t sink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the system board component 1 and on the heat sink area 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 55 ...

Страница 66: ...attery on page 43 4 Remove the fan see Fan on page 53 When you replace the system board be sure to remove the following components as applicable from the defective system board and install them on the replacement system board Memory modules see Memory modules on page 34 WLAN module see WLAN module on page 37 WWAN module see WWAN module on page 38 Solid state drive see Solid state drive on page 40 ...

Страница 67: ...d cable ZIF 11 Keyboard backlight cable ZIF select products only 12 RTC battery cable 13 NFC module cable ZIF select products only 14 Fingerprint reader cable ZIF select products only 15 2 Remove the cables from the clip in the bracket 1 Component replacement procedures 57 ...

Страница 68: ...acket is available in the Plastics Kit as spare part number M07215 001 4 Remove the two Phillips M2 0 4 0 screws 1 and the three Phillips M2 0 2 0 screws 2 that secure the system board to the computer 5 Remove the SIM card insert from the computer 3 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 69: ...for displays are available only at the subcomponent level Before removing the display panel follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Remove the bottom cover Bottom cover on page 33 3 Disconnect the battery cable from the system board see Battery on page 43 4 Remove the power connector cable Power connector cable on page 48 Remove the displa...

Страница 70: ...of the fan 6 3 Remove the five Phillips M2 5 4 0 screws 1 that secure the display assembly to the computer 4 Rotate the display to open the hinges 2 5 Separate the display assembly from the computer 3 6 If you need to replace display assembly subcomponents 60 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 71: ...or M08548 001 RGB camera M15624 001 Microphone module only no camera module 7 If you need to remove the hinge cover from the display enclosure a Remove the Phillips M1 6 3 0 screw 1 that secures the hinge cover to the display b Slide the hinge cover toward the right 2 c Rotate the bottom of the hinge cover up and then remove it from the display 3 d Note the location of all cables hidden by the hin...

Страница 72: ...hillips M2 0 10 0 screws 1 from each hinge b Remove the hinges from the display 2 The hinges are available in the Hinge Kit as spare part number M08555 001 9 If you need to remove the display panel 62 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 73: ...pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed c Rotate the display panel over and place it next to the display enclosure 4 Display panels are available as the following spare part numbers M08527 001 1000 nit panel M08536 001 250 nits models with WWAN M08539 001 250 nits models without WWAN IR camera Touch on Panel TOP M08540...

Страница 74: ... b Starting near the bottom of the inside of the display back cover 2 install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover 3 c Peel the protective layer from the top of the adhesive strips 4 d Install the previously selected alignment tools onto the upper left and right corners of the display rear cover 5 64 Chapter 6 Removal and replac...

Страница 75: ...per corners of the panel are positioned up against the insides of the alignment tools The double sided adhesive strips are available as spare part number M14479 001 f Remove the alignment tool g Replace the bezel by pressing along the bottom sides and then top of the bezel to snap it into place Component replacement procedures 65 ...

Страница 76: ...e down on a table j Leave the computer upside down on the table for 20 minutes to allow the adhesive to set k Position the computer upright on a table l Leave the computer upright on the table for 10 minutes to be sure the panel sits correctly in the display 66 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 77: ...ntenna cables and display cable route through the left hinge 2 12 If you need to remove the hub board from the display a Disconnect the display cable from the ZIF connector 1 on the hub board b Disconnect the camera cable from the ZIF connector 2 on the hub board c Disconnect the smaller cables from the reverse ZIF connectors on the hub board 3 d Use a tool 4 to release the board from the display ...

Страница 78: ...t the cable from the reverse ZIF connector on the board 1 and then use a tool 2 to release the sensor from the computer 3 The ambient light sensor is available as spare part number M07212 001 68 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 79: ...ble as spare part number M07213 001 or M08553 001 for privacy models with WWAN 15 If you need to remove the microphone board from the display disconnect the cable from the reverse ZIF connector on the board 1 and then use a tool 2 to release the board from the computer 3 The microphone board is available as spare part number M07208 001 and M07209 001 for the rear facing third microphone Component ...

Страница 80: ...nnect the cable from the reverse ZIF connector on the module 3 The camera module is available as spare part number M07216 001 for RGB cameras and M08549 001 for IR cameras NOTE For installing note that the cable routes under the camera module before it connects to the module 70 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 81: ...n remove the cable 3 The display panel cable is available as spare part number M15627 001 18 If you need to remove the camera cable disconnect the cable from the ZIF connector on the hub board 1 and then peel the cable off the inside of the display back cover to remove it 2 The camera cable is available in the Cable Kit as spare part number M08526 001 Component replacement procedures 71 ...

Страница 82: ... and then remove the antennas and cables 4 20 If you need to remove the WWAN antenna cables peel the antennas off the inside of the display back cover 1 remove the cables from the clips in the back 2 and near the hinge on the display back cover 3 and then remove the antennas and cables 4 72 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 83: ...m the ZIF connectors on the ambient light sensor board 1 and hub board 2 and then peel the cable off the inside of the display back cover to remove it 3 The ambient light sensor cable is available in the Cable Kit as spare part number M08526 001 Component replacement procedures 73 ...

Страница 84: ...WWAN 250 nits Touch on Panel TOP M08544 001 Models without WWAN privacy Reverse this procedure to reassemble and replace the display assembly Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer In this section the first table provides the main spare part number for the top cover keyboards The second table provides the country codes Tab...

Страница 85: ...ia 261 India D61 South Korea AD1 Chile 161 Israel BB1 Spain 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 Finland Sweden B71 Norway 091 Turkey F 541 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Rus...

Страница 86: ...age is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that ...

Страница 87: ...reated on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 76 NOTE If you cannot create recovery media yourself contact support to obtain recovery discs Go to http www hp com support select your country or region and then follow the on screen instructions To recover y...

Страница 88: ...n follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating...

Страница 89: ...rform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics Set the location for downloading the diagnostic tools This feature provides access to the tools from the HP website or from a server that has been preconfigured for use Your computer does not require the...

Страница 90: ...r use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Com...

Страница 91: ...Setup 1 Start Computer Setup See Using Computer Setup on page 80 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Preparing for a BIOS update on page 81 Prep...

Страница 92: ...ctions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder that contains the update 4 Double click the file that ...

Страница 93: ...uter Setup See Using Computer Setup on page 80 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS t...

Страница 94: ...t 250 nits nontouch or touch 19 2 mm 0 76 in Weight 400 nit nontouch panel 1 297 kg 2 86 lbs 250 nit touch panel 1 419 kg 3 13 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressu...

Страница 95: ...specifications 256 GB 512 GB 1 TB Dimensions Height 1 0 mm 1 0 mm 1 0 mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight 10 g 10 g 10 g Interface type PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 0...

Страница 96: ...ons for your solid state drive Table 10 4 Solid state drive specifications 128 GB Dimensions Height 1 35 mm Weight 10 g Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Transfer rate up to 540 MB s Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessi...

Страница 97: ...ase before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system ha...

Страница 98: ...hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press esc b Select ...

Страница 99: ...OS or by changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate mann...

Страница 100: ...ting the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing data to this...

Страница 101: ...em diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sy...

Страница 102: ...ar or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select computer...

Страница 103: ...wer cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an E...

Страница 104: ...ance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size P...

Страница 105: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 95 ...

Страница 106: ... 84 85 display assembly subcomponents 19 display back cover illustrated 19 spare part number 19 display bezel illustrated 19 spare part number 19 display cable illustrated 19 spare part number 19 display components 8 display panel illustrated 19 spare part number 19 docks spare part numbers 24 E electrostatic discharge ESD 28 29 preventing damage 28 29 30 esc key identifying keys esc 13 F fan remo...

Страница 107: ...orts 3 sensors 3 product name and number computer 15 programmable key identifying 13 R recovery 76 discs 77 media 77 USB flash drive 77 recovery media 76 creating using HP Cloud Recovery Download Tool 76 creating using Windows tools 76 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 79 removal and replacement p...

Страница 108: ...ackup 76 recovery media 76 system restore point 76 Windows key idenitfying 13 Windows tools using 76 wireless antennas illustrated 19 spare part number 19 wireless antennas identifying 8 wireless certification label 15 WLAN antennas identifying 8 WLAN device 15 WLAN label 15 WLAN module removal 37 spare part numbers 37 workstation guidelines 28 29 WWAn antennas identifying 8 WWAN insulator illustr...

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