HP Compaq Presario CQ71 Maintenance And Service Manual Download

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Compaq Presario CQ71 Notebook PC and

HP G71 Notebook PC

Maintenance and Service Guide

Summary of Contents for Compaq Presario CQ71

Page 1: ...Compaq Presario CQ71 Notebook PC and HP G71 Notebook PC Maintenance and Service Guide ...

Page 2: ...red trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical o...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...isplay components 19 Wireless antennas 20 Additional hardware components 21 3 Illustrated parts catalog Service tag 22 Computer major components 23 Display assembly components 30 Plastics Kit 32 Mass storage devices 33 Miscellaneous parts 34 Sequential part number listing 35 4 Removal and replacement procedures Preliminary replacement requirements 40 Tools required 40 Service considerations 40 Pla...

Page 6: ...5 Display assembly 66 Top cover 72 Speakers 75 System board 76 Bluetooth module 79 Fan heat sink assembly 81 Processor 84 5 Setup Utility Starting Setup Utility 86 Using Setup Utility 87 Changing the language of Setup Utility 87 Navigating and selecting in Setup Utility 87 Displaying system information 88 Restoring default settings in Setup Utility 89 Exiting Setup Utility 89 Setup Utility menus 9...

Page 7: ...ips PM2 0 3 0 screw 113 8 Backup and recovery Creating recovery discs 116 Backing up your information 117 When to back up 117 Backup suggestions 117 Using system restore points 117 When to create restore points 117 Create a system restore point 118 Restore to a previous date and time 118 Performing a recovery 119 Recovering from the recovery discs 119 Recovering from the dedicated recovery partiti...

Page 8: ...11 Recycling Battery 126 Display 126 Index 132 viii ...

Page 9: ... Processors Intel Core 2 Duo processors P8700 2 53 GHz processor 3 MB L2 cache 1066 MHz front side bus FSB X X X X X X P7450 2 13 GHz processor 3 MB L2 cache 1066 MHz FSB X X X X X X T6600 2 2 GHz processor 2 MB L2 cache 800 MHz FSB X X X X X X T6400 2 0 GHz processor 2 MB L2 cache 800 MHz FSB X X X X X X Intel Pentium Processors T3400 2 16 GHz processor 1 MB L2 cache 667 MHz FSB X X X X X X T4200...

Page 10: ...Hz processor 1 MB L2 cache 667 MHz FSB X X X T1700 1 83 GHz processor 1 MB L2 cache 667 MHz FSB X X X 900 2 2 GHz processor 1 MB L2 cache 667 Mhz FSB X X X T1600 1 66 GHz processor 1 MB L2 cache 667 MHz FSB X X X Chipset Northbridge Intel GL40 X X X Intel GM45 X X X Intel PM45 X X X Southbridge Intel ICH8M X X X X X X Graphics Intel GMA 4500M shared memory X X X 2 Chapter 1 Product description ...

Page 11: ...ory Up to 285 MB on computer models equipped with 1024 MB of main system memory Up to 797 MB on computer models equipped with 2048 MB of main system memory Up to 1309 MB on computer models equipped with 3072 MB of main system memory Up to 1309 MB on computer models equipped with 4096 MB of main system memory 32 bit OS Up to 1759 MB on computer models equipped with 4096 MB of main system memory 64 ...

Page 12: ...computer models equipped with 2048 MB of main system memory Up to 1790 MB on computer models equipped with 3072 MB of main system memory Up to 1790 MB on computer models equipped with 4096 MB of main system memory 32 bit OS Up to 2302 MB on computer models equipped with 4096 MB of main system memory 64 bit OS X X X Panel 17 3 inch 16 9 wide aspect ratio 1600 900 white LED backlit HD BrightView dis...

Page 13: ...ystem memory in the following configurations X X X X X X 1024 MB 1024 1 X X X X X X 2048 MB 1024 2 X X X X X X 2048 MB 2048 1 X X X X X X 3072 MB 1024 1 2048 1 X X X X X X 4096 MB 2048 2 X X X X X X Hard drives Support for 9 5 mm 6 35 cm 2 50 in hard drives X X X X X X Customer accessible X X X X X X Single hard drive configurations X X X X X X 500 GB 5400 rpm X X X X X X 320 GB 5400 rpm X X X X X...

Page 14: ... by 22 5 frames per second Low light fixed angle with activity light X X X X X X Microphone Single analog microphone X X X X X X Audio High definition audio supports Microsoft premium requirements X X X X X X Modem 56K V 92 data fax MDC modem X X X X X X Ethernet Integrated Realtek 8102E 10 100 network interface card NIC X X X X X X Wireless Integrated wireless local area network WLAN options by w...

Page 15: ...e X X X X X X Atheros AR9280 802 11a g n WLAN module X X X X X X Mechanical reserved to support MIMO 3x3 antennas in display panel enclosure X X X X X X External media card Realtek RTS5158E Digital Media Slot non push push insertion removal Memory Stick MS Memory Stick Pro MSP MultiMedia Card MMC Secure Digital SD Memory Card xD Picture Card XD X X X X X X Ports Audio out jack stereo headphone X X...

Page 16: ...mputer one USB port is combined with eSATA X X X X X X Hot plug unplug and auto detect for correct output to wide aspect vs standard aspect video X X X X X X AC adapter plug smart pin X X X X X X Docking No docking X X X X X X Keyboard pointing devices 17 inch full size keyboard with numeric keypad X X X X X X Synaptics TouchPad supports 2 way scroll with legend taps enabled as default X X X X X X...

Page 17: ... connector X X X Security Kensington Security Lock X X X X X X Operating system Preinstalled Windows Vista Business 32 bit X X X X X X Windows Vista Premium 32 and 64 bit X X X X X X Windows Vista Home Basic 32 bit X X X X X X FreeDOS X X Serviceability End user replaceable parts AC adapter X X X X X X Battery system X X X X X X Hard drive X X X X X X Memory module X X X X X X Modem module X X X X...

Page 18: ...utton Functions like the left button on an external mouse 4 TouchPad light White TouchPad is enabled Amber TouchPad is disabled 5 TouchPad scroll zone Scrolls up or down 6 Right TouchPad button Functions like the right button on an external mouse This table describes factory settings To view and change pointing device preferences select Start Control Panel Hardware and Sound Mouse 10 Chapter 2 Ext...

Page 19: ...r All wireless devices are off 4 Num lock light On Num lock is on or the integrated numeric keypad is enabled 5 Battery light On A battery is charging Blinking A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off If the computer is plugged into an external power source the l...

Page 20: ...is being accessed The 2 power lights display the same information The light on the power button is visible only when the computer is open The power light on the front of the computer is visible whether the computer is open or closed 12 Chapter 2 External component identification ...

Page 21: ... briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Maintenance Power Options 3 Wireless button Turns the wireless feature on or off but does not create a wireless connection NOT...

Page 22: ...e esc key 3 Windows logo key Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Windows applications key Displays a shortcut menu for items beneath the pointer 6 Integrated numeric keypad and volume hotkeys Can be used like the keys on an external numeric keypad Adjusts system volume when the asterisk minus sign or...

Page 23: ...ur computer may look slightly different from the illustration in this section Component Description 1 Optical drive Reads optical discs and on select models also writes to optical discs 2 Optical drive light Blinking The optical drive is being accessed 3 USB ports 2 Connect optional USB devices 4 RJ 11 modem jack select models only Connects a modem cable 5 AC adapter light On The computer is conne...

Page 24: ...nnects an external VGA monitor or projector 4 RJ 45 network jack Connects a network cable 5 HDMI port select models only Connects an optional video or audio device such as a high definition television or any compatible digital or audio component NOTE Depending on your computer model the computer may include an HDMI port or a USB port at this location 6 eSATA USB port Connects a high performance eS...

Page 25: ...nt Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Rear component 17 ...

Page 26: ... 4 Wireless module compartment Holds a wireless LAN module NOTE To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then cont...

Page 27: ... the display and initiates Sleep if the display is closed while the power is on 2 Webcam light select models only On The webcam is in use 3 Webcam select models only Records audio and video and captures still photographs 4 Internal microphone Records sound Display components 19 ...

Page 28: ...om the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support 20 Chapter 2 External component identification ...

Page 29: ... Connects an AC adapter to an AC outlet 3 AC adapter Converts AC power to DC power 3 Battery Powers the computer when the computer is not plugged into external power Batteries and power cords vary in appearance by region and country Additional hardware components 21 ...

Page 30: ... number s n An alphanumeric identifier that is unique to each product 3 Part number product number p n The number that identifies the product and its internal components This number is required when replacement parts are ordered 4 Model description An alphanumeric identifier used to locate documents drivers and support for your computer 5 Warranty period The duration of the warranty period for thi...

Page 31: ...ncludes 17 3 inch 16 9 wide aspect ratio 1600 900 white LED backlit HD BrightView display panel bezel enclosure hinges camera module and cable microphone and cable and 2 wireless antenna transceivers and cables For use with the Presario CQ71 Notebook PC 513762 001 Computer major components 23 ...

Page 32: ...51 Saudi Araba For use with the Presario CQ71 Notebook PC only 517627 171 Spain For use with the Presario CQ71 Notebook PC only 517627 071 Switzerland For use with the Presario CQ71 Notebook PC only 517627 BG1 Turkey For use with the Presario CQ71 Notebook PC only 517627 141 United Kingdom 517627 031 United States 517627 001 3 Power button board 531860 001 4 RJ 11 jack and cable NOTE The RJ 11 jac...

Page 33: ...13757 001 Intel GL40 for use with the Presario CQ71 Notebook PC only 513756 001 14 Speakers include left and right speakers and cables 531209 001 15 Optical drive expansion board 531865 001 16 Fan heat sink assembly Discrete fan heat sink assembly NOTE The discrete heat sink should be used with the Intel PM45 system board 531220 001 UMA fan heat sink assembly NOTE The UMA heat sink should be used ...

Page 34: ...dia Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands Ne...

Page 35: ...exico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapo...

Page 36: ...482260 002 Atheros 802 11b g n WLAN module For use in Canada the Cayman Islands Guam Puerto Rico the U S Virgin Islands and the United States 518436 001 For use with the Presario CQ71 Notebook PC only in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhu...

Page 37: ...itania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Si...

Page 38: ...rs and cables For use with the HP G71 Notebook PC 513760 001 For use with the Presario CQ71 Notebook PC 513762 001 1 Display bezel For use with the HP G71 Notebook PC 535560 001 For use with the Presario CQ71 Notebook PC 531521 001 2 17 3 inch 16 9 wide aspect ratio 1600 900 white LED backlit HD BrightView display panel includes display panel cable 513764 001 3 Microphone module includes cable 531...

Page 39: ...31524 001 8 Display enclosure includes logo For use with the HP G71 Notebook PC 531519 001 For use with the Presario CQ71 Notebook PC 531518 001 Display Cable Kit not illustrated includes 3 wireless antenna transceivers and cables and display panel cable 531524 001 Display Rubber Kit not illustrated includes display bezel screw covers and display bezel bumper pads 530999 001 Display Screw Kit not ...

Page 40: ...on Spare part number Plastics Kit 531859 001 1 Wireless module compartment cover includes 1 captive screw secured by a C clip 2 Hard drive cover includes 4 captive screws secured by C clips 32 Chapter 3 Illustrated parts catalog ...

Page 41: ...13769 001 250 GB 5400 rpm 513768 001 160 GB 5400 rpm 513767 001 Hard Drive Hardware Kit includes bracket and screws 2 Optical drive includes bezel and bracket DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 513773 001 Blu ray ROM with LightScribe DVD R RW SuperMulti DL Drive 513772 001 Mass storage devices 33 ...

Page 42: ... use in Italy with the Presario CQ71 Notebook PC only 490371 061 For use in North America 490371 001 For use in South Africa with the Presario CQ71 Notebook PC only 490371 AR1 For use in Switzerland with the Presario CQ71 Notebook PC only 490371 111 For use in the United Kingdom and Singapore 490371 031 Screw Kit Phillips PM2 0 3 0 captive screw Phillips PM3 0 4 0 screw Phillips PM3 0 4 0 captive ...

Page 43: ...d Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 459339 003 Atheros AR2425 802 11b g WLAN module for use in Canada the Cayman Islands Guam Puerto Rico the U S Virgin Islands and the United States 459339 004 Atheros AR2425 802 11b g WLAN module for use with the Presario CQ71 Notebook PC only in Afghanistan Albania Algeria Andorra Angola...

Page 44: ...n Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United A...

Page 45: ...lu ray ROM with LightScribe DVD R RW SuperMulti DL Drive 513773 001 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 513775 001 Battery 47 Wh 2 2 Ah 6 cell Li ion 517627 001 Keyboard for use in the United States 517627 031 Keyboard for use in the United Kingdom 517627 041 Keyboard for use in Germany with the Presario CQ71 Notebook PC only 517627 051 Keyboard for use in France ...

Page 46: ... Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 518437 001 Atheros 802 11a b g n WLAN module for use in Canada the Cayman Islands Guam Puerto Rico the U S Virgin Islands and the United States 518437 002 Atheros 802 11a b g n WLAN module for use with the Presario CQ71 Notebook PC only...

Page 47: ...it 531527 001 Camera module 531851 001 Base enclosure 531852 001 Top cover with TouchPad 531853 001 TouchPad button board 531854 001 Keyboard cover 531856 001 Cable Kit 531857 001 Screw Kit 531859 001 Plastics Kit 531860 001 Power button board 531864 001 Power connector with cable 531865 001 Optical drive extender board 531866 001 USB board with cable 532324 001 Intel Celeron T1600 processor 1 66 ...

Page 48: ...considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at th...

Page 49: ... inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is no...

Page 50: ...Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The fol...

Page 51: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 52: ...tween the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 53: ...number and model description provided on the service tag 1 Product name The product name affixed to the front of the computer 2 Serial number s n An alphanumeric identifier that is unique to each product 3 Part number product number p n The number that identifies the product and its internal components This number is required when replacement parts are ordered 4 Model description An alphanumeric i...

Page 54: ...adhesive backed rubber pads The feet are included in the Rubber Kit spare part number 531213 001 There are 6 rubber feet that attach to the base enclosure in the locations illustrated below 46 Chapter 4 Removal and replacement procedures ...

Page 55: ...C outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide and release the battery release latch 1 NOTE The battery release latch automatically returns to its original position 3 The battery is ejected up and away from the battery bay 2 4 Remove the battery 3 To insert the battery insert...

Page 56: ...orgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Maurit...

Page 57: ...in Canada the Cayman Islands Guam Puerto Rico the U S Virgin Islands and the United States 482260 001 For use with the Presario CQ71 Notebook PC only in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil ...

Page 58: ...the United States 451861 001 For use with the Presario CQ71 Notebook PC only in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon ...

Page 59: ...act technical support through Help and Support 1 Loosen the Phillips PM2 5 6 0 captive screw 1 that secures the wireless module compartment cover to the computer 2 Lift the left side 2 of the cover swing it up and to the right and remove the cover 3 The wireless module compartment cover is included in the Plastics Kit spare part number 531859 001 3 Disconnect the 2 WLAN antenna cables from the WLA...

Page 60: ...ing it away from the slot at an angle NOTE WLAN modules are designed with a notch 5 to prevent incorrect insertion into the WLAN module slot Reverse this procedure to install a WLAN module 52 Chapter 4 Removal and replacement procedures ...

Page 61: ...tem 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 Remove the optical drive 1 Remove the PM2 5 7 0 retention screw 1 to release the optical drive from the computer 2 Insert a paper clip 2 to exte...

Page 62: ...nplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 Remove the hard drive cover 1 Loosen the 4 Phillips PM2 5 6 0 captive screws 1 that secure the hard drive cover to the computer 2 Lift the left side of the cover 2 swing it up and to the right and remove the cover The hard drive cover is included in the Plast...

Page 63: ...ing it away from the slot at an angle NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module Component replacement procedures 55 ...

Page 64: ...ting system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 Remove the hard drive 1 Loosen the 4 Phillips PM2 5 6 0 captive screws 1 that secure the hard drive cover to the computer 2 Lift the lef...

Page 65: ... up 3 and remove it from the hard drive bay 6 If it is necessary to replace the hard drive bracket remove the four Phillips PM3 0 4 0 screws 1 that secure the hard drive bracket to the hard drive 7 Lift the bracket 2 straight up to remove it from the hard drive Reverse this procedure to reassemble and install the hard drive Component replacement procedures 57 ...

Page 66: ... power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Remove the hard drive cover see Hard drive on page 56 if not already removed Remove the modem module 1 Remove the 2 Phillips 2 0 3 0 screws 1 that hold the module in place 2 Lift up along the back edge of the module 2 3 Di...

Page 67: ...ect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Remove the hard drive cover see Hard drive on page 56 Remove the RTC battery 1 Insert a flat nonconductive probe between the tabs 1 on the side of the RTC ...

Page 68: ...with the Presario CQ71 notebook PC only 517627 BG1 Hungary for use with the Presario CQ71 notebook PC only 517627 211 Turkey for use with the Presario CQ71 notebook PC only 517627 141 International for use with the Presario CQ71 notebook PC only 517627 B31 United Kingdom 517627 031 Israel for use with the Presario CQ71 notebook PC only 517627 BB1 United States 517627 001 Italy for use with the Pre...

Page 69: ...ght side up with the front toward you 3 Open the computer as far as possible 4 Use a nonconductive probe to lift up on the tabs located near the tab key 1 and the minus key 2 5 Lift the rear edge of the keyboard and rotate the keyboard 3 toward you until it rests upside down on the top cover Component replacement procedures 61 ...

Page 70: ...ce ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 from the system board 7 Remove the keyboard Reverse this procedure to install the keyboard 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Remove the keyboard see Keyboard on page 60 Remove the keyboard cover 1 Close the computer 2 Turn the computer upside down with the rear panel toward you 3 Remove the 7 Phillips PM2 5 7 0 screws 1 and the 4 black Phillips PM2 0 5 0 screws 2 that s...

Page 72: ...ower button board on the underside of the keyboard cover is connected Disconnect the cable 2 from the system board 8 Remove the keyboard cover Reverse this procedure to install the keyboard cover 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...sconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Remove the following components a Keyboard see Keyboard on page 60 b Keyboard cover see Keyboard cover on page 63 Remove the power button board 1 Turn the keyboard cover over 2 Remove the Phillips 2 0 3 0 screw...

Page 74: ...stem 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 48 6 Remove the following components a Keyboard see Keybo...

Page 75: ...y and other computer components 5 Remove the 4 Phillips PM2 5 7 0 screws 1 that secure the display assembly to the computer 6 Lift the display assembly 2 straight up and remove it 7 If it is necessary to replace any of the display assembly internal components remove the 2 rubber screw covers 1 on the display bezel bottom edge The rubber screw covers are included in the Display Rubber Kit spare par...

Page 76: ...d the left and right sides 2 of the display bezel until the bezel disengages from the display enclosure 10 Remove the display bezel 3 For the Presario CQ71 Notebook PC use spare part number 531521 001 For the HP G71 Notebook PC use spare part number 535560 001 11 Disconnect the camera module cable 1 68 Chapter 4 Removal and replacement procedures ...

Page 77: ...ps PM2 5 6 0 screws 1 that secure each hinge to the display panel 14 Remove the display hinges 2 from the display panel The display hinges are available using spare part number 531522 001 15 To remove the display panel from the display enclosure remove the 2 Phillips PM2 5 6 0 screws 1 that secure the panel to the display enclosure Component replacement procedures 69 ...

Page 78: ...remove the four Phillips PM2 0 3 0 screws 1 18 Remove the brackets 2 19 If it is necessary to replace the wireless antenna transceivers and cables lift the antennas 1 20 Remove the wireless antenna cables from the clips 2 built into the display enclosure 70 Chapter 4 Removal and replacement procedures ...

Page 79: ... 3 and cables from the display enclosure The wireless antenna transceivers and cables are available in the Display Cable Kit spare part number 513524 001 Reverse this procedure to install the display assembly Component replacement procedures 71 ...

Page 80: ...ging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Remove the following components a Hard drive see Hard drive on page 56 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 60 d Keyboard cover see Keyboard cover on page 63 e Display assembly see Display assembly on page 66 Remove the top cover 1 Close the computer 2 Turn the computer upsid...

Page 81: ...cted and then disconnect the cable 2 from the system board 7 Remove the remaining Phillips PM2 5 7 0 screw located in the top left corner of the base enclosure 8 Pull the back edge of the top cover 1 up and away from the base enclosure Component replacement procedures 73 ...

Page 82: ...9 Lift up until all edges of the top cover are disengaged from the base enclosure 2 Reverse this procedure to install the top cover 74 Chapter 4 Removal and replacement procedures ...

Page 83: ...ging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Remove the following components a Optical drive see Optical drive on page 53 b Hard drive see Hard drive on page 56 c Keyboard see Keyboard on page 60 d Keyboard cover see Keyboard cover on page 63 e Display assembly see Display assembly on page 66 f Top cover s...

Page 84: ...nplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Remove the following components a Optical drive see Optical drive on page 53 b Hard drive see Hard drive on page 56 c Keyboard see Keyboard on page 60 d Keyboard cover see Keyboard cover on page 63 e Display assembly see Display assembly on page 66 f Top co...

Page 85: ... and can be removed after the cables have been detached from the system board 2 Remove the 3 Phillips PM2 5 6 0 screws that secure the system board to the base enclosure CAUTION Do not lift the system board by the optical drive expansion board 1 3 Lift the right edge of the system board 2 until the external monitor port is clear of the base enclosure Then pull the board out of the base enclosure 3...

Page 86: ...Reverse this procedure to install the system board 78 Chapter 4 Removal and replacement procedures ...

Page 87: ... shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 47 5 Remove the following components a Optical drive see Optical drive on page 53 b Hard drive see Hard driv...

Page 88: ...f you have not already done so Remove the Bluetooth module from the base enclosure 2 NOTE The Bluetooth module is held in place with double sided tape Reverse this procedure to install the Bluetooth module 80 Chapter 4 Removal and replacement procedures ...

Page 89: ... page 47 5 Remove the following components a Optical drive see Optical drive on page 53 b Hard drive see Hard drive on page 56 c Keyboard see Keyboard on page 60 d Keyboard cover see Keyboard cover on page 63 e Display assembly see Display assembly on page 66 f Top cover see Top cover on page 72 g System board see System board on page 76 Remove the UMA heat sink 1 Turn the system board upside down...

Page 90: ...pads and thermal paste are included with all heat sink system board and processor spare part kits Reverse this procedure to install the fan heat sink assembly Remove the discrete heat sink 1 Turn the system board upside down 2 Loosen the 5 Phillips PM2 0 5 0 captive screws 1 that secure the heat sink to the system board NOTE Due to the adhesive quality of the thermal material located between the h...

Page 91: ...each time the heat sink is removed Thermal paste is applied to the fan heat sink assembly to correspond with components on the system board as follows the processor 1 the NVIDIA video processor 2 the video memory 3 and the Northbridge chip 4 Thermal pads and thermal paste are included with all heat sink system board and processor spare part kits Component replacement procedures 83 ...

Page 92: ... use with computers equipped with UMA graphics memory only 534084 001 Intel Celeron DC T1600 1 66 GHz processor 1 MB L2 cache 667 MHz FSB for use with computers equipped with UMA graphics memory only 532324 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through ...

Page 93: ...you hear a click 2 Lift the processor 2 straight up and remove it NOTE When you install the processor the gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket Reverse this procedure to install the processor Component replacement procedures 85 ...

Page 94: ...r and provides settings for startup security and other preferences To start Setup Utility Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 or 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in t...

Page 95: ...iguration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change goes into effect immediately Navigating and selecting in Setup Utility Because Setu...

Page 96: ...rner of the screen press f10 or Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit ...

Page 97: ...ayed press enter 4 To save your change and exit the Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Setup Utility default settings go into effect when the computer restarts NOTE Your password security and language settings are not changed when you restore the factory default settings Exiting Setup Utility You can exit Setup Utility with or without saving ch...

Page 98: ...ystem information View and change the system time and date View identification information about the computer View specification information about the processor memory size system BIOS and keyboard controller version select models only Security menu Select To do this Administrator password Enter change or delete an administrator password Power On Password Enter change or delete a power on password...

Page 99: ...er 1394 Power Saving select models only Enable disable Card Reader 1394 Power Saving Fan Always On Enable disable Fan Always On When enabled the computer fan will always be on Boot Options Set the following boot options f9 and f10 Delay sec Set the delay for the f9 and f10 functions of the Setup Utility in intervals of 5 seconds each 0 5 10 15 20 CD ROM boot Enable disable boot from CD ROM Floppy ...

Page 100: ... hard drive NOTE On models with two hard drives this menu option is called the Primary Hard Disk Self Test Secondary Hard Disk Self Test select models only Run a comprehensive self test on a secondary hard drive Memory Test Run a diagnostic test on the system memory 92 Chapter 5 Setup Utility ...

Page 101: ...erating current 3 5 A or 4 74 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applica...

Page 102: ...17 4 in Number of colors 262 000 Contrast ratio 500 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 279 0 279 mm Format 1600x900 Configuration RGB vertical stripe Character display 80 25 Total power consumption 7 0 W Viewing angle 40 horizontal 10 upper vertical 30 lower vertical typical 94 Chapter 6 Specifications ...

Page 103: ...eek times typical read including setting Single track 3 ms 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms 24 ms Logical blocks 1 001 172 850 645 126 482 500 586 425 312 581 808 Disk rotational speed 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F NOTE Certain restrictions and exclusions apply Consult technical support for details 1 GB 1 billion bytes when referri...

Page 104: ... DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random 150 ms 160 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 8X DVD RW 10 800 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 4X DVD R Dual Layer 5 400 KB sec 4X DVD R Dual Lay...

Page 105: ...D RAM CD R CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM Access time BD CD DVD Random 230 ms 190 ms 190 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 2X BD ROM 9 000 KB sec 16X CD R 2 400 KB sec 10X CD RW 1 500 KB sec 8X DVD R 10 800 KB sec 8X DVD RW 10 800 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 4X DVD R Dual Layer 5 400 KB sec 4X DVD ...

Page 106: ...ap specifications Size Memory address System function 640 KB 00000000 0009FFFF Base memory 128 KB 000A0000 000BFFFF Video memory 48 KB 000C0000 000CBFFF Video BIOS 160 KB 000C8000 000E7FFF Unused 64 KB 000E8000 000FFFFF System BIOS 15 MB 00100000 00FFFFFF Extended memory 58 MB 04800000 07FFFFFF Super extended memory 58 MB 04800000 07FFFFFF Unused 2 MB 08000000 080FFFFF Video memory direct access 4...

Page 107: ...IRQ12 Synaptics PS 2 TouchPad IRQ13 Numeric data processor IRQ14 Free resource IRQ15 Free resource IRQ16 USB UHCI controller Micron card reader controller 1394 OHCI controller IRQ17 High definition audio controller Ethernet controller IRQ18 USB UHCI controller IRQ19 USB UHCI EHCI controller IRQ20 SATA controller IRQ21 USB UCHI controller IRQ22 High definition audio controller IRQ23 HP mobile data ...

Page 108: ...pliant embedded controller 063 Unused 064 Keyboard controller 065 Unused 066 ACPI Compliant embedded controller 067 06F Unused 070 071 NMI enable RTC 072 07F Unused 080 08F DMA page registers 090 091 Unused 092 Port A 093 09F Unused 0A0 0A1 Interrupt controller no 2 I O Address hex System function shipping configuration 0A2 0BF Unused 0C0 0DF DMA controller no 2 0E0 0EF Unused 0F0 0F1 Coprocessor ...

Page 109: ...31F Unused 320 36F Unused 370 377 Secondary diskette drive controller 378 37F Parallel port LPT1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index ...

Page 110: ...his section provides specification and reference information for the screws used in the computer All screws listed in this section are available in the Screw Kit spare part number 531857 001 102 Chapter 7 Screw listing ...

Page 111: ...ty Length Thread Head diameter Black 26 7 0 mm 2 5 mm 5 0 mm Where used 4 screws that secure the display assembly brackets to the display panel Where used 2 screws that secure the display bezel to the enclosure Phillips PM2 5 7 0 screw 103 ...

Page 112: ...screws that secure the hard drive into the bay Where used 5 screws that secure the keyboard to the base enclosure Where used 7 screws that secure the keyboard cover to the base enclosure 104 Chapter 7 Screw listing ...

Page 113: ...rive to the base enclosure Where used 4 screws on the front of the computer that secure the top cover to the base enclosure Where used One screw on the top of the computer that secures the top cover to the base enclosure Phillips PM2 5 7 0 screw 105 ...

Page 114: ...ity Length Thread Head diameter Black 15 6 0 mm 2 5 mm 5 0 mm Where used One screw that secures the audio board to the base enclosure Where used 6 screws that secure the display hinges to the display enclosure 106 Chapter 7 Screw listing ...

Page 115: ...display panel to the display enclosure Where used 2 screws on the top of the computer that secure the keyboard cover to the base enclosure Where used 3 screws that secure the system board to the base enclosure Phillips PM2 5 6 0 screw 107 ...

Page 116: ...Where used One screw that secures the USB board to the base enclosure 108 Chapter 7 Screw listing ...

Page 117: ...meter Black 5 6 0 mm 2 5 mm 5 0 mm Where used 4 captive screws secured by C clips that secure the hard drive cover to the base enclosure Where used One captive screw secured by a C clip that secures the WLAN cover to the base enclosure Phillips PM2 5 6 0 captive screw 109 ...

Page 118: ...h Thread Head diameter Black 6 5 0 mm 2 5 mm 5 0 mm Where used 4 screws in the battery bay that secure the keyboard cover to the base enclosure Where used 2 screws that secure the TouchPad button board to the top cover 110 Chapter 7 Screw listing ...

Page 119: ...Phillips PM3 0 4 0 screw Color Quantity Length Thread Head diameter Silver 4 4 0 mm 3 0 mm 5 0 mm Where used 4 screws that secure the hard drive bracket to the hard drive Phillips PM3 0 4 0 screw 111 ...

Page 120: ...r Silver 5 discrete or 3 UMA 4 0 mm 3 0 mm 5 0 mm Where used 5 captive screws secured by C clips that secure the discrete heat sink to the system board Where used 3 captive screws secured by C clips that secure the UMA heat sink to the system board 112 Chapter 7 Screw listing ...

Page 121: ...ity Length Thread Head diameter Silver 10 3 0 mm 2 0 mm 4 5 mm Where used 4 screws that secure the display assembly to the base enclosure Where used 2 screws that secure the modem module to the base enclosure Phillips PM2 0 3 0 screw 113 ...

Page 122: ...ure the optical drive bracket to the optical drive Where used One screw that secures the power button board to the keyboard cover Where used One screw that secures the WLAN module to the base enclosure 114 Chapter 7 Screw listing ...

Page 123: ...m restore points operating system feature System restore points allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery Performing a full system recovery Recovery Manager software feature With...

Page 124: ...s have a much higher capacity than CDs If you use CDs up to 20 discs may be required whereas only a few DVDs or BDs are required NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs can be created per comput...

Page 125: ...y the screen b Copy the screen To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc c Open a word processing document and then select Edit Paste Using system restore points When you back up your system you are creating a system restore point A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can t...

Page 126: ...dow opens 6 Follow the on screen instructions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Maintenance System 2 In the left pane click System protection 3 Click the System Protection tab 4 Click the System Restore button and then click Next ...

Page 127: ...talled from the disc provided by the manufacturer Recovering from the recovery discs To restore the system from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Recovering from the dedicated recovery partition select models only NOTE If your computer includes an SSD you may not have ...

Page 128: ...assignments Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio out headphone Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground 120 Chapter 9 Connector pin assignments ...

Page 129: ...d analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 121 ...

Page 130: ...modem Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused RJ 45 network Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused 122 Chapter 9 Connector pin assignments ...

Page 131: ...Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground Universal Serial Bus 123 ...

Page 132: ...nts listed below are applicable to all countries or regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal vol...

Page 133: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 134: ...arefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provide...

Page 135: ... covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 127 ...

Page 136: ...y to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 128 Chapter 11 Recycling ...

Page 137: ...the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up Display 129 ...

Page 138: ...rn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 130 Chapter 11 Recycling ...

Page 139: ...e LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 131 ...

Page 140: ... 79 spare part number 29 79 boot options 91 boot order 91 button sound 91 buttons power 13 TouchPad 10 TouchPad on off 10 wireless 13 C cables service considerations 41 camera module spare part number 31 69 camera product description 6 caps lock light identifying 11 Card Reader Power Saving 91 changing the Setup Utility language 87 chipset product description 2 compartments wireless module 18 comp...

Page 141: ...2 grounding equipment and methods 44 H hard drive precautions 41 product description 5 removal 56 spare part number 25 spare part numbers 56 specifications 95 hard drive bay identifying 18 hard drive cover illustrated 32 Hard Drive Kit spare part number 56 hard drive self test 92 HDMI port identifying 16 headphone audio out jack identifying 15 pin assignments 120 headset spare part numbers 35 heat...

Page 142: ...84 Processor C4 State 91 product description audio 6 camera 6 chipset 2 display panel 4 docking support 8 Ethernet 6 external media cards 7 graphics 2 hard drives 5 keyboard 8 memory module 4 microphone 6 modem 6 operating system 9 optical drives 6 pointing devices 8 ports 7 power requirements 8 processors 1 product name 1 security 9 serviceability 9 wireless 6 product name 1 R recovering a progra...

Page 143: ...op cover removal 72 spare part number 24 72 TouchPad buttons 10 identifying 10 scrolling regions 10 Touchpad button board spare part number 24 TouchPad light identifying 10 TouchPad on off button 10 transporting guidelines 43 U Universal Serial Bus USB port identifying 15 pin assignments 123 USB board spare part number 25 using system restore 117 V vents identifying 16 17 18 Virtualization Technol...

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