HP 10 G2 2301 Maintenance And Service Manual Download

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HP 10 G2 2301 Tablet

Maintenance and Service Guide

IMPORTANT! This document is intended for HP

authorized service providers only.

Summary of Contents for 10 G2 2301

Page 1: ...HP 10 G2 2301 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... liable for technical or editorial errors or omissions contained herein First Edition September 2015 Document Part Number 829045 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...ce considerations 7 Plastic parts 7 Cables and connectors 7 Grounding guidelines 7 Electrostatic discharge damage 7 Packaging and transporting guidelines 9 Workstation guidelines 9 5 Removal and replacement procedures for Authorized Service Provider parts 11 Tablet component replacement procedures 11 Back cover 11 Battery 13 Speaker 14 Rear facing webcamera 14 Antenna board 16 Touch screen board a...

Page 6: ...t 25 Resetting with the tablet turned on 25 Resetting with the tablet turned off 25 Starting up using the recovery menu 26 Updating the tablet using an over the air OTA update 26 Updating the tablet using a file based update 26 8 Power adapter requirements 27 Requirements for all countries 27 Requirements for specific countries and regions 27 9 Recycling 29 Index 30 vi ...

Page 7: ...video front facing webcamera Supports AAC AMR FLAC MP3 and OGG audio formats Sensor Accelerometer G sensor Wireless networking Integrated wireless option WLAN 802 11 b g n with one antenna Bluetooth 4 0 LE External expansion Integrated microSD Card Reader expandable to 64GB Ports Audio headphone jack 3 5 mm MicroSD Card Reader Micro USB 2 0 Power requirements 4060 mAh battery USB charging 10W 5V 2...

Page 8: ...2 Microphone Receives sound 3 Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset 2 Chapter 2 External compon...

Page 9: ...mission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Product Notices that apply to your country or region 7 Speaker Produces sound 8 Power button When the tablet is off press the button to turn on the tablet When the tablet is on press the button briefly to initiate Sleep When the tablet is in the Sleep state press the...

Page 10: ...ported parts for your tablet go to http partsurfer hp com select your country or region and then follow the on screen instructions The model number 1 product number 2 and Regulatory Model Number RMN 3 of your tablet are located on the back cover of the tablet You may need the information when you travel internationally or when you contact support 4 Chapter 3 Illustrated parts catalog ...

Page 11: ...001 8 Battery 4060 mAh USB charging includes cable 829928 001 9 Middle frame 833743 001 Speaker frame attached to middle frame 833753 001 10 Display panel 10 1 in 800 x 1280 touch screen 829929 001 11 Front cover 10 1 in 800 x 1280 touch screen 833741 001 Miscellaneous parts Component Spare part number AC adapter 745229 001 Keyboard in black finish for use in the United States 827801 001 Keyboard ...

Page 12: ... United States 829157 001 Screen protector 829926 001 Micro USB cable 829927 001 Back cover 829928 001 Battery 4060 mAh USB charging includes cable 829929 001 Display panel assembly 10 1 in LED touch screen 829930 001 Tablet 10 1 IPS 16 GB in black finish 829931 001 System board equipped with MTK 8127 Quad core 1 3 GHz 1 GB RAM memory and 16 GB eMMC hard drive 833741 001 Front cover 833742 001 Mis...

Page 13: ...uring the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or...

Page 14: ...mponents as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking acr...

Page 15: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 16: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 17: ...servicing the tablet Make special note of each screw size and location during removal and replacement Back cover Description Spare part number Back cover 829927 001 Display panel assembly 10 1 IPS touch screen 829929 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating...

Page 18: ...ylon pry tool around the edges of the tablet to disconnect the clips and release the back cover from the display panel assembly 4 Lift the cover 1 and then remove it 2 Reverse this procedure to install the back cover 12 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 19: ...tential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of information save your work or shut down the tablet through the operating system before disconnecting and removing the battery Remove...

Page 20: ...et 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 5 Remove the battery see Battery on page 13 Remove the speaker 2 from the speaker frame without detaching the soldered connection 1 from the system board Reverse this procedure to install the speaker Rear facing webcamera Description Spare part number Rear facing webcamera includes cable 833745 0...

Page 21: ... Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 5 Remove the battery see Battery on page 13 6 Remove the speaker see Speaker on page 14 Remove the rear facing webcamera 1 Release the ZIF connector 1 that secures the rear facing webcamera to the system board 2 Remove the rear facing webcamera 2 Reverse this procedure to install the rear facing webc...

Page 22: ...et 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 5 Remove the battery see Battery on page 13 6 Remove the speaker see Speaker on page 14 7 Remove the rear facing webcamera see Rear facing webcamera on page 14 Remove the antenna board Remove the antenna board 1 without detaching the soldered connection Reverse this procedure to install the anten...

Page 23: ...ernal devices from the tablet 4 Remove the back cover see Back cover on page 11 5 Remove the battery see Battery on page 13 6 Remove the speaker see Speaker on page 14 7 Remove the rear facing webcamera see Rear facing webcamera on page 14 8 Remove the antenna board see Antenna board on page 16 Remove the touch screen board 1 Release the ZIF connector 1 loosen cable from channels and then remove t...

Page 24: ...es from the tablet 4 Remove the back cover see Back cover on page 11 5 Remove the battery see Battery on page 13 6 Remove the speaker see Speaker on page 14 7 Remove the rear facing webcamera see Rear facing webcamera on page 14 8 Remove the antenna board see Antenna board on page 16 9 Remove the touch screen board see Touch screen board and display cable on page 17 Remove the power volume button ...

Page 25: ...al devices from the tablet 4 Remove the battery see Battery on page 13 5 Remove the speaker see Speaker on page 14 6 Remove the rear facing webcamera see Rear facing webcamera on page 14 7 Remove the antenna board see Antenna board on page 16 8 Remove the touch screen board see Touch screen board and display cable on page 17 9 Remove the power volume button board see Power volume button board on p...

Page 26: ...Speaker on page 14 6 Remove the rear facing webcamera see Rear facing webcamera on page 14 7 Remove the antenna board see Antenna board on page 16 8 Remove the touch screen board see Touch screen board and display cable on page 17 9 Remove the power volume button board see Power volume button board on page 18 10 Remove the system board see System board on page 19 Remove the front facing webcamera ...

Page 27: ...e the back cover see Back cover on page 11 5 Remove the battery see Battery on page 13 6 Remove the speaker see Speaker on page 14 7 Remove the rear facing webcamera see Rear facing webcamera on page 14 8 Remove the antenna board see Antenna board on page 16 9 Remove the touch screen board see Touch screen board and display cable on page 17 10 Remove the power volume button board see Power volume ...

Page 28: ...Reverse this procedure to install the middle frame 22 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 29: ...n DC power using an industry standard micro B USB cable The HP 5V 2A adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12...

Page 30: ...e latest versions of HP and third party apps and widgets the operating system will download updates automatically and notify you when it is ready to install these updates For more information 1 Go to http www hp com support and follow the on screen instructions to select your country and your product 2 Follow the on screen instructions to access your Android operating system software Back up and r...

Page 31: ...or if you do not remember the lock screen password you can reset the tablet without turning it on CAUTION All data saved on your tablet is deleted when you perform a factory reset All apps are uninstalled but it may be possible to restore data in your email account Back up all important files with an external storage device or to the cloud using one of several commercially available solutions befo...

Page 32: ...ction Updating the tablet using an over the air OTA update 1 Turn off your tablet and if a battery powered device plug in the AC adapter 2 Turn on your tablet and then connect to the Internet 3 Swipe down twice from the top edge and then touch the Settings icon 4 Touch About tablet touch System updates and then touch CHECK FOR UPDATE 5 Follow the on screen instructions to finish the process The ta...

Page 33: ...l countries The following requirements are applicable to all countries and regions The length of the adapter cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power adapters must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the adapter will be used Requirements for specific countries and regions Country region Accre...

Page 34: ...MKO The People s Republic of China CCC Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL 28 Chapter 8 Power adapter requirements ...

Page 35: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 29 ...

Page 36: ...rt number 5 6 M mass storage device product description 1 memory module product description 1 Micro USB spare part number 6 Micro USB cable spare part number 6 Micro USB cable spare part number 6 Micro USB charging port identifying 2 microphone identifying 2 microphone product description 1 microSD card reader identifying 3 microSD card identifying 3 middle frame removal 21 spare part number 5 6 2...

Page 37: ...ker frame spare part number 6 speaker kit spare part number 5 Speaker Kit spare part number 6 14 storage product description 1 system board removal 19 spare part number 5 19 T tablet major components 5 spare part number 6 specifications 23 tablet spare part number 6 tools required 7 touch screen board removal 17 spare part number 17 transporting guidelines 9 V video product description 1 volume bu...

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