HICAPS T4200 User Manual Download | Manualshive

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hicaps terminal

user guide

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Summary of Contents for T4200

Page 1: ...hicaps terminal user guide...

Page 2: ...transaction HICAPS terminal 12 2 2 2 processing a HICAPS claim transaction practice management system 15 2 3 cancelling a HICAPS claim 16 2 3 1 cancelling a HICAPS claim HICAPS terminal 16 2 3 2 cance...

Page 3: ...4 4 5 sign on 5 key 43 4 4 6 quote 6 key 44 4 4 7 order 7 key 44 4 4 8 reprint 8 key reprint EFTPOS and HICAPS transactions 44 4 4 9 load 9 key 44 4 4 10 initialise 0 key 44 4 4 11 paper feed key 44...

Page 4: ...to practice at refund Refunds a previous EFTPOS or credit approved transaction reversal Reverses an approved transaction on the same day the transaction was processed RRN Receipt reference number uniq...

Page 5: ...ep 2 Enter 5 4 and press ENTER step 3 Select a Not Assigned provider field by entering the number and pressing ENTER or by scrolling up or down to highlight the Not Assigned provider field and pressin...

Page 6: ...p 8 Note If a Claim to Sale is disabled the Claim Deposit is not displayed This option will enable the terminal to prompt for deposits optical only step 9 Select Item Memory enabled or disabled for th...

Page 7: ...o finish 2 1 2 changing and deleting providers Note To alter provider details you will need to contact HICAPS in writing A Change of Practice Details form will need to be completed and sent to HICAPS...

Page 8: ...2 1 and will only be displayed if setup Refer to Step 15 step 7 The date this part of the service was performed dd mmm current date To change the date enter DD day e g 26 and MM 12 e g DEC To accept t...

Page 9: ...ICAPS Claim Transaction simply send the transaction to HICAPS by clicking on the HICAPS icon on your Practice Management System screen When the terminal receives the transaction details from your Prac...

Page 10: ...key step 2 The terminal will then prompt you to swipe insert the card Swipe the patient s Health Fund card step 3 The terminal will prompt for you to select a provider by entering the provider number...

Page 11: ...led report step 4 Select the appropriate day SUMMARY LISTING or DETAILED LISTING by entering 1 or 2 or scrolling to highlighting the option and pressing ENTER Note If you select the previous day only...

Page 12: ...stationery will take five business days for the rolls to arrive 2 7 performing terminal sign on logon If you receive a transaction response code LR Logon Required or when advised by the Help Desk the...

Page 13: ...processing an EFTPOS transaction 3 1 1 processing an EFTPOS transaction following a successful claim transaction step 1 Note The following screen will be displayed if the Provider is set up to accept...

Page 14: ...o start an EFTPOS Sale transaction simply swipe the patient s EFTPOS card through the terminal This could be Credit Visa MasterCard Charge Amex Diners or JCB or Debit Cheque or Savings as per your EFT...

Page 15: ...ature matches press YES ENTER and the transaction is complete If the signature doesn t match press NO CLEAR to cancel the transaction and get payment by another means example EFTPOS sale receipt The E...

Page 16: ...is cardholder for the current day If there is more than one transaction for that cardholder all transactions can be reviewed by using the up down arrow buttons step 4 Pressing the NO CLEAR to enter a...

Page 17: ...the signature doesn t match press NO CLEAR to cancel the transaction and get payment by another means 3 2 2 refund an EFTPOS transaction practice management system To refund an EFTPOS transaction sim...

Page 18: ...om the merchant list step 3 Once you have selected the provider merchant from the list you have 3 options settlement To print your current EFTPOS settlement details and optionally a full transaction l...

Page 19: ...h 3 options Select the appropriate Auto settle by entering 1 or scrolling to highlight the option and pressing ENTER step 6 Press YES ENTER to confirm that auto settle is to be enabled for all provide...

Page 20: ...0EST each day The automatic settlement time can optionally be moved See Automatic Terminal Settlement 3 2 2 If the terminal is not settled then it will be automatically settled by the HICAPS switch at...

Page 21: ...ing for host transactions 4 2 4 setup HICAPS use only 4 2 5 tests Perform tests on the terminals HOST HICAPS transactions host EFTPOS transactions and Loads Initialisations host Only to be used on adv...

Page 22: ...h option is available for credit cards only A pre authorisation is a non value transaction In order to process the value portion of a pre authorisation refer to the completion option below 4 3 4 compl...

Page 23: ...be passed to the host with the next transaction shift As well as allowing the running shift total to be reset you can produce a summary report of EFTPOS transactions processed since the last shift to...

Page 24: ...Desk 4 4 10 initialise 0 key This option should only be used on advice from the Help Desk 4 4 11 paper feed key The PAPER FEED key is used to feed the paper in the printer 4 4 12 alpha key The ALPHA k...

Page 25: ...ANCEL key and request another form of payment Note The transaction will be stored within the terminal and passed on when communication is available If the amount of the transaction is below your floor...

Page 26: ...whisper quiet thermal printer It must only be loaded with special thermal paper available from HICAPS ordered either through the terminal refer 2 6 Ordering Terminal Rolls or by contacting the HICAPS...

Page 27: ...OS Membership ceased suspended at date of service 51 Mship Unfinancial 17 HICAPS Membership unfinancial 54 Expired card 12 Expired card 56 Invalid Mship Nbr 18 Invalid Membership numbers 57 No Ancilla...

Page 28: ...ecific reason These transactions must be followed up directly with the fund 7 2 item level HICAPS response codes Code Receipt Print Out Description 00 Approved 8 Transaction Approved 01 Item No Benefi...

Page 29: ...ed Item Converted item 41 Refer to Health Fund Refer to fund 42 System Problem System Problem 50 Prov Not Appro Provider not approved by Fund at date of service 51 Prov Not Appro Provider not approved...

Page 30: ...able to be processed due to invalid details in one or more fields 97 Totals Reset Settlement has been processed and the terminal totals have been reset 98 MAC Error The Switch has identified a possibl...

Page 31: ...ion may be invalid and the merchant account debited for the value of the disputed transaction Description 1 Reports 1 Audit print txn listings 1 all txns 2 eftpos only 3 hicaps only 2 Shift Totals res...

Page 32: ...Reports 1 Audit print txn listings 1 all txns 2 eftpos only 3 hicaps only 2 Shift Totals reset 3 Reprint 1 last 2 invoice 4 Provider print provider table 82 Printer Test 1 Receipt 2 Char map 83 Displa...

Page 33: ...HICAPS Pty Ltd ABN 11 080 688 866 67197A1008...

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