Globalstar Sat-Fi2 User Manual Download

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USER GUIDE

Summary of Contents for Sat-Fi2

Page 2: ... Inc 1351 Holiday Square Blvd Covington LA 70433 Copyright 2020 Globalstar Incorporated All rights reserved Globalstar is a registered trademark of Globalstar Incorporated Sat Fi2 is a registered trademark of Globalstar Incorporated Android is a registered trademark of Google Incorporated iPhone is a registered trademark of Apple Incorporated All other trademarks and registered trademarks are prop...

Page 3: ... Start 9 STEP 5 HOW TO MAKE A USER AN ADMIN 10 STEP 6 TEST SAT FI2 RAS INSTALLATION AND CONNECTION 12 BEST PRACTICE USES 13 SAT FI2 RAS OVERVIEW 14 SAT FI2 RAS AT A GLANCE 14 SAT FI2 RAS LEDS 15 LOGGING INTO THE SAT FI2 APP 16 SAT FI2 APP HOME SCREEN 17 LOGGING OUT OF THE SAT FI2 APP 18 CLOSING THE SAT FI2 APP 19 VOICE COMMUNICATIONS 20 OVERVIEW 20 MAKING A VOICE CALL 21 RECEIVING A VOICE CALL 22 ...

Page 4: ...mmunicating with GEOS via text 41 CANCELLING AN S O S 42 SAT BROWSE 43 OVERVIEW 43 WEB BROWSING 43 SOCIAL MEDIA EXTERNAL APPLICATIONS 44 TWITTER 44 Configuring the Sat Fi2 App for Twitter 44 Posting to Twitter 45 WHATSAPP 46 Enabling WhatsApp Support 46 WEATHER 48 CURRENT WEATHER SCREEN 48 FORECAST WEATHER SCREEN 49 Weather Configuration 49 VIEW CURRENT WEATHER 49 QUEUE 50 QUEUE SCREEN 50 DELETE A...

Page 5: ...ystem Update 66 Factory Reset 68 GLOBALSTAR MY ACCOUNT 69 LOGGING IN TO MY ACCOUNT 69 MY DEVICES MAIN SCREEN 70 Filtering Devices 70 View Device Details 72 View Edit 73 MY ACCOUNT MY DEVICES 74 Sat Fi2 RAS My Devices Overview 74 Name Tab 75 S O S Tab 76 Voice Text Blocker Tab 77 Support Tab 80 Factory Reset Tab 81 MY ACCOUNT SETTINGS BILLING 82 Overview 82 Username Settings 83 Password Settings 84...

Page 6: ...DIO ASTRONOMY SITE 96 REGULATORY CERTIFICATION NUMBERS 96 SAT FI2 REMOTE ANTENNA STATION TRANSMITTER FREQUENCIES 96 DÉCLARATION DE CONFORMITÉ AVEC LA FCC 97 FCC Section 15 Clause 15 21 97 ISED RF Déclaration d orientation sur l exposition 97 Interférence Radio et Télévision 97 CERTIFICATION D INDUSTRIE CANADA 97 SITE DE RADIO ASTRONOMIE 98 NUMÉROS DE CERTIFICATION RÉGLEMENTAIRE 98 FRÉQUENCES DE TR...

Page 7: ... RAS for web browsing email 2 way texting voice calls data weather updates and much more Sat Fi2 RAS is the last device you ll ever need to stay in touch with family friends business contacts and emergency services NOTE Before using the Sat Fi2 RAS Globalstar recommends spending a few minutes reading through this User Guide prior activation ensuring a successful Sat Fi2 RAS configuration Complete ...

Page 8: ...nd Quick Start There are two types of user accounts associated with the Sat Fi2 RAS Advanced Setup For users who want to configure email and social media accounts Voice calls Make voice calls Text messaging Send and receive text messages Email Access personal email account Social Media Send posts to Twitter Weather View local weather conditions Administrative privileges Change Sat Fi Wi Fi passwor...

Page 9: ... the following steps for new user registration 1 In a web browser enter https mysatfi globalstar com 2 Select Register 3 Enter e mail address used when activating the device and Globalstar Account Number located on the activation email confirmation 4 Select Confirm 5 Select Language Preference 6 Create username password and secret question information 7 Select Register 8 My Account registration is...

Page 10: ...Cable to the Helix Antenna pigtail cable Use coaxial sealant shrink wrap tubing electrical tape or other suitable products to seal the external cable connections to prevent moisture corrosion damage NOTE Do not kink or pinch Coaxial Antenna and GPS Antenna cables when brought through doors or windows Coaxial Antenna Cable LMR 100 Bend Radius 0 25 in 4 Connect the Coaxial Antenna Cable to the RX an...

Page 11: ...NOTE Do not kink or pinch Coaxial Antenna and GPS Antenna cables when brought through hatches and portholes Coaxial Antenna Cable LMR 100 Bend Radius 0 25 in Use tie wrap to secure cables 6 Mount the GPS antenna on top of the vessel The GPS Antenna must be at least 3 feet from the Helix Antenna 7 Connect the Coaxial Antenna Cable to the RX and TX ports on the Sat Fi2 RAS 8 Connect the GPS Antenna ...

Page 12: ...t Switch Connect the Power Cord to an AC Power source Wait 30 seconds for power and ethernet connectivity For the Cisco VoIP Router perform the following Connect the Power Cord into the Power port of the Cisco VoIP Router Connect the Power Cord to an AC Power source Boot time may take up to 2 minutes When the Cisco VoIP Router Phone 1 LED turns to a steady Green the POTS Phone is operational NOTE ...

Page 13: ...D are blinking Green If the Satellite LED is blinking Red the Sat Fi2 RAS is waiting to connect The Sat Fi2 RAS will connect automatically On the 5 Port Switch perform the following Check to see if the Switch is powered on Check the Ethernet connections between the Sat Fi2 RAS and 5 Port Switch are connected and secure in accordance with the diagram Check the Ethernet connections between the 5 Por...

Page 14: ...age 25 7 Select Next 8 Turn on Sat Fi2 RAS 9 Turn on the smartphone s Wi Fi and select the Sat Fi2 RAS Wi Fi Default name is satfi2_ xxxxxx where xxxxxx is the last 6 digits of the ICCID 10 Enter the default Sat Fi2 RAS Wi Fi password satfi1234 11 Go back to the Sat Fi2 app 12 Select I M CONNECTED Step 2 Install the Sat Fi2 App on a Smartphone 1 Using an Internet or cellular connection download an...

Page 15: ...Sat Fi2 RAS Wi Fi The default Wi Fi name is satfi2_ xxxxxx where xxxxxx is the last 6 digits of the ICCID 4 Enter the default Sat Fi2 RAS password satfi1234 5 Select CONNECT JOIN 6 Select Let s Get Started 7 Select QUICK START 13 Create user profile For Android A background battery usage message will be displayed select OK Then select NO when prompted to ignore battery optimizations 14 Select SUBM...

Page 16: ...e following steps to make a Sat Fi2 RAS user an admin 1 Open a web browser 2 In the address bar enter http 192 168 1 1 or http 192 168 0 1 3 A Sat Fi2 login screen will be displayed In the Username field enter the Admin Username Default is admin In the Password field enter the password Default is admin Select the Login button 4 The Sat Fi2 Admin Console screen will be displayed ...

Page 17: ...ist of users will be shown Then select the pencil icon next to the user you would like to make an admin 7 The Account Info will appear Select Admin User 8 Select Save 9 You can verify a user has been made an admin by looking at the checkmark next to the username ...

Page 18: ...rees etc 2 Open the Sat Fi2 App and verify that both the and icons are displayed on the Status Bar If the icons are not displayed you may not have a clear view of the sky NOTE The Sat Fi2 RAS can take up to 3 to 5 minutes to power on boot up and begin establishing a satellite gateway connection All three LED s will sequentially blink green while powering on booting up Once the Sat Fi2 RAS has boot...

Page 19: ... Ensure all users download and install the Sat Fi2 App and check for firmware updates prior to leaving Internet Cellular service Power on the Sat Fi2 RAS prior to use The Sat Fi2 RAS can take up to 5 minutes to boot up and acquire a GPS fix The Sat Fi2 RAS should be switched off prior to turning off and on the vehicle RESTRICTED VIEW OF THE SKY MAY NOT FUNCTION PROPERLY CLEAR VIEW OF THE SKY CORRE...

Page 20: ...for direct data connections Sat Fi2 desktop app required coming soon Wi Fi Antenna Broadcast Wi Fi connection RX Coaxial Antenna Cable Receive data from the Globalstar satellite network TX Coaxial Antenna Cable Transmit data to the Globalstar satellite network GPS Antenna Connection To acquire GPS signal SAT FI2 RAS OVERVIEW Power LED Satellite LED S O S LED Power Switch 12 VDC Input Ethernet Port...

Page 21: ...ng Green Normal Blinking Red Off S O S CONNECTING MODE Normal Blinking Green Normal Blinking Green or Red Solid Green S O S ESTABLISHED MODE Normal Blinking Green Normal Blinking Green or Red Normal Blinking Green CANCEL S O S MODE Normal Blinking Green Normal Blinking Green or Red Normal Blinking Red LED PATTERN DEFINITIONS Normal Blinking Slow blink rate Forward Reverse LED pattern scrolls green...

Page 22: ...ar This is where you select WI FI SETTINGS choose the Sat Fi2 RAS Wi Fi and then the app will automatically connect and go to the main app screen For iPhone 1 Open the Sat Fi2 App 2 If not already connected to the Sat Fi2 RAS select WI FI SETTINGS and follow the instructions 3 Select the Sat Fi2 RAS Wi Fi The default Wi Fi name is satfi2_ xxxxx 4 Go back to the Sat Fi2 App 5 Re enter your login cr...

Page 23: ...e Email Send and receive emails from personal or corporate email accounts Social Share photos and post updates to linked social media accounts Weather View local weather conditions anywhere in the world Emergency Initiate an S O S with direct 2 way voice and text communications with GEOS Emergency Response Coordination Center Queue View a list of messages in the queue that are waiting to be sent S...

Page 24: ... any Sat Fi2 RAS voice calls emails and texts until logged back into the Sat Fi2 App Perform the following steps to log out of the Sat Fi2 App 1 From the main menu screen Select the Menu icon For Android Select Logout For iPhone 2 Select Logout For Android Confirm For iPhone 3 The Login screen will be displayed and logging out is complete ...

Page 25: ...he Sat Fi2 App only if powering off the Sat Fi2 RAS device Perform the following steps to close the Sat Fi2 App For Android 1 Select the Menu icon 2 Select close app 3 Confirm you want to close the app by selecting Yes 4 The Sat Fi2 app will close and the smartphone will be brought to its home screen 5 Press the multitasking button usually a square next to the home button 6 Swipe left or right or ...

Page 26: ... Displays the number of voicemails and dials voicemails Android only Dials voicemail while pressing and holding down Android and iPhone Displays the dialing pad Displays the call history VOICE COMMUNICATIONS Places the caller on hold Displays the dial pad Toggles the speaker phone on off Transfers the call to another phone ...

Page 27: ...AS 1 Open the Sat Fi2 app and log in as Admin or Guest 2 Select the 3 Verify and the are displayed indicating the Sat Fi2 RAS has a good satellite connection 4 Enter a phone number on the telephone key pad or select a contact 5 Press the green phone icon to dial Within a few seconds you will hear a dial tone and be connected ...

Page 28: ... will only be stored for 30 days VOICEMAIL USING A SAT FI2 RAS CONNECTED SMARTPHONE Voicemail Setup Configuration using the Sat Fi2 RAS Perform the following steps to setup and configure voicemail using a Sat Fi2 RAS connection 1 On the main screen select the phone icon 2 The telephone keypad on the Android will display the voicemail icon press and hold For the iPhone press and hold the 1 3 At the...

Page 29: ...uctions VOICEMAIL USING A LANDLINE MOBILE PHONE Voicemail Setup Configuration using a Landline Mobile Phone Perform the following steps to setup and configure voicemail using a landline mobile phone 1 On a landline mobile phone dial North America 1 877 426 0308 Caribbean Latin America Call the Sat Fi2 RAS number Europe 353 828 80420 Africa 353 1 290 9505 2 At the voice prompt select your desired l...

Page 30: ...le phone dial North America 1 877 426 0308 Caribbean Latin America Call the Sat Fi2 RAS number Europe 353 828 80420 Africa 353 1 290 9505 2 At the voice prompt select your desired language 3 At the voice prompt enter your Sat Fi2 RAS telephone number MDN followed by Example 254 555 5555 4 A voice prompt enter your pass code 5 At the voice prompt select 1 to listen to voicemail messages ...

Page 31: ... plus sign to add a contact 4 Enter text message and send 5 The text message will be sent and displayed as a message thread Receiving and Reply to an SMS Text Message Perform the following steps to receive and reply to an SMS Text message using the Sat Fi2 RAS 1 When an incoming text message arrives the following will be displayed An incoming text message pop up The number of unread text messages ...

Page 32: ...TACTS On iPhone select the contact by pressing the plus sign Once a contact is selected press the plus sign and repeat again to add more 4 After selecting the contacts type the text message then send On Android it will show a disclaimer asking you if you are sure you want to send the message to multiple contacts Select OK to proceed 5 The message will be sent and the Sat Fi2 App will create two se...

Page 33: ...lete an individual message within a message thread Android 1 Select and press down on the individual message to be deleted 2 Select Yes when asked if you want to delete the message 3 The selected message will be deleted iOS 1 Select and slide to the left and the word delete will appear 2 Select delete ...

Page 34: ...or e mail configuration Access to LTE or Wi Fi is necessary in order to get the app specific password For more information on how to create an app specific password and 2 Step Verification please visit your e mail provider s support page or follow the instructions provided during the e mail setup INBOX SCREEN Displays email folder menu i e Inbox Draft Trash Opens the email search field Performs an...

Page 35: ...nclude an attachment Attach a picture Displays the email settings menu Displays the contact list Displays the contact list on iPhone VIEW EMAIL SCREEN Deletes the email Displays the email settings menu Replies to the email Replies to all recipients in the email Forwards the email ...

Page 36: ... how to create the App Password 9 Enter the App Password associated with the Email address 10 Email defaults to Text Email Format To display Email in HTML format and or display HTML Images place a checkmark in the appropriate checkboxes NOTE Displaying Email and or images in HTML will use more data 11 Select and choose the number of Email messages to be fetched and displayed 12 Select and choose t...

Page 37: ...h Sat Fi2 RAS 7 Select the View Information on 2 Factor Authentication to learn how to create the App Password 8 Enter the App Password associated with the Email address 9 Select the number of Email messages to be displayed 10 Select the number of Days to Sync 11 Turn on or turn off Auto Sync 12 Turn on or turn off Text Only NOTE Displaying Email and or images in HTML will use more data 13 Turn on...

Page 38: ...sword associated with the Email address 10 Enter the Exchange Active Directory Domain 11 Email defaults to Text Email Format To display Email in HTML format and or display HTML Images place a checkmark in the appropriate checkboxes NOTE Displaying Email and or images in HTML will use more data 12 Select and choose the number of Email messages to be fetched and displayed 13 Select and choose the Em...

Page 39: ...be used with Sat Fi2 RAS 7 Select the View Information on 2 Factor Authentication to learn how to create the App Password 8 Enter the Password associated with the Email address 9 Select the number of Email messages to be displayed 10 Select the number of Days to Sync 11 Turn on or turn off Auto Sync 12 Turn on or turn off Text Only NOTE Displaying Email and or images in HTML will use more data 13 ...

Page 40: ...er Port number 11 Enter SMTP Server Information 12 Enter SMTP Sever Port number 13 Email defaults to Text Email Format To display Email in HTML format and or display HTML Images place a checkmark in the appropriate checkboxes NOTE Displaying Email and or images in HTML will use more data 14 Select and choose the number of Email messages to be fetched and displayed 15 Select and choose the Email Fe...

Page 41: ...pe to be used with Sat Fi2 RAS 7 Enter the Password associated with the Email address 8 Select the number of Email messages to be displayed 9 Select the number of Days to Sync 10 Turn on or turn off Auto Sync 11 Turn on or turn off Text Only NOTE Displaying Email and or images in HTML will use more data 12 Turn on or turn off Load Images 13 Select the number of Retries on Error 14 Enter the Email ...

Page 42: ...achments to the e mail they can be downloaded individually or all at once by selecting the paper clip icon The attachments will not show how big the file is unless the email has been downloaded For iPhone 1 Select the email to be viewed 2 Select Download Email 3 The Sat Fi2 RAS will fetch the selected message 4 The selected message will be downloaded and ready to be viewed NOTE If there are attach...

Page 43: ...ail address or select a contact 3 Enter a subject 4 Enter email message text 5 On Android select to send On iPhone select Send 6 The email will be sent and a Email message sent message will be displayed NOTE If the Sat Fi2 RAS does not have a satellite connection the email message will be placed in the message Queue and sent when the Sat Fi2 RAS reconnects to the satellite ...

Page 44: ...the user choose from existing photos 2 Once a photo is selected there is an option to rotate as well as changing the pixel size 3 Select the check mark at the top right corner of the app to attach the photo to the email For iPhone 1 Select Attach Image 2 Tap on Select a Photo The photos can be selected from the camera or from the phone s Photo Library 3 If needed adjust the size Select resize Comp...

Page 45: ...opriate emergency responders based on your Sat Fi2 RAS GPS location and your emergency situation Responders may include local police Coast Guard or Search and Rescue teams Please note that you may be liable for expenses related to your rescue Once S O S is initiated the Sat Fi2 RAS will continuously send GEOS your GPS position every 5 minutes until the S O S is canceled or the device is powered of...

Page 46: ...ty 2 Once S O S is initiated and GEOS IERCC has received acknowledgment of your request the Sat Fi2 RAS will continuously send S O S notifications with your GPS position to GEOS IERCC every 5 minutes until S O S is cancelled or the Sat Fi2 RAS is powered off NOTE If the Satellite LED is blinking RED move the Sat Fi2 RAS antenna to a location with a better view of the sky Keep looking for a better ...

Page 47: ...en there will be a field to type in the message to send to GEOS 3 Select to send the message 4 A message will be displayed saying the Message was sent to Sat Fi2 RAS and GEOS will be notified For iPhone 1 Once the S O S has been initiated the Sat Fi2 app will show that it is in S O S Mode 2 Select Send Message 3 Type in the message to send to GEOS 4 Select Send 5 A message will be displayed saying...

Page 48: ...VICE IS POWERED OFF OR IF THE SAT FI2 APP IS TURNED OFF 1 Ensure the following The Sat Fi2 RAS antenna has a 360 clear view of the sky with no obstructions buildings trees etc 2 Within 10 seconds from initiating the S O S mode slide from right to left to cancel the alert 3 The Sat Fi2 RAS will send a cancellation message to GEOS notifying them that the Sat Fi2 RAS has entered S O S cancelation mod...

Page 49: ...r banking and secure sites https shopping sites and streaming services Web Browsing Perform the following steps to browse the web 1 Select Web 2 Select Sat Browse 3 Enter search request 4 Select Search 5 The search results will be displayed Select the orange search result to view NOTE Selecting Standard Version will download a non optimized web page resulting in large data consumption and possible...

Page 50: ...n Configuring Twitter over the Sat Fi2 RAS will consume data Perform the following steps to link the Sat Fi2 App to Twitter TWITTER 1 On the Sat Fi2 app Select Social 2 Select Twitter 3 Enter Twitter username 4 Enter Twitter password 5 Select Sign In 6 The Sat Fi2 Twitter screen will be displayed Configuring the Sat Fi2 RAS for Twitter is complete SOCIAL MEDIA EXTERNAL APPLICATIONS ...

Page 51: ...to add photo Select to take a photo from your camera or select to use a photo already on your phone On iPhone select the to take a photo or select to choose a photo from your phone 5 On Android Optional select 6 On Android select OK to accept On iPhone select OK to accept the photo or select RETRY to take another photo 7 Select to attach the phot to the Twitter post 8 On Android select On iPhone s...

Page 52: ...A Globalstar Sat Fi2 login screen will be displayed In the Username field enter the Admin Username Default is admin In the Password field enter the password Default is admin Select the Login button 5 The Sat Fi2 Web Console screen will be displayed 6 On the Web Console Menu screen select 7 The Firewall screen will be displayed select the Apps tab 8 Check the box next to the disclaimer shown on the...

Page 53: ...s according to your subscription Photo attachments User can only see the preview but will not be able to download the full version Calls and texts background notifications Android and iOS users can intermittently receive notifications but not all the time FEATURE DOES NOT WORK WITH SAT FI2 RAS Audio messages Status Presence available away etc Posting photos to status Posting messages to status Cal...

Page 54: ...e temperature Wind speed direction More Weather Information NOTE To refresh the data displaying on the screen press on the reload icon More Details Screen The More Details screen displays the following information Weather summary Maximum and minimum Feels Like temperature for the day Precipitation probability percentage for the day Sunrise and sunset times Visibility distance Ozone level Atmospher...

Page 55: ... WEATHER CONFIGURATION The Weather Configuration allows making the following changes Weather units can be changed to SI U S Canada or U K View Current Weather Perform the following steps to view the weather for the current location 1 Select Weather 2 Select Current Sat Fi2 RAS location 3 A message will come on asking if you want to load data select Yes or Load Data 4 The current weather location w...

Page 56: ...messages are prioritized first by size and then time submitted Queued message priority cannot be edited but individual Queued messages can be deleted The Queue screen displays the following information Message Type Email Twitter Sender of the message Subject or brief summary Date Time placed in Queue Adds a message to the Queue Email or Twitter QUEUE ...

Page 57: ...the queued message to be deleted 2 Select delete 3 When asked if you want to remove the message from the queue select Yes 4 The queued message will be deleted For iPhone 1 Select the queued message to be deleted 2 Select and hold the queued message that needs to be deleted 3 When asked to select an action select Delete 4 The queued message will be deleted ...

Page 58: ... the message type to add to the Queue The options are Twitter Email For iPhone 1 Select Queue icon 2 Select Add New Queue Item 3 Select the message type to add to the Queue The options are Twitter Email NOTE To download a file select View Downloads from the Queue menu Then tap the at the top right and then enter a URL into the first bar and the name in the second bar Then tap Add to Queue ...

Page 59: ...play System Show Android notifications Selecting the checkbox toggles on off Android notifications i e Email Social Media Enable WhatsApp support Selecting the checkbox toggles on off WhatsApp Support Globalstar com Website Selecting Globalstar com Website displays the Globalstar website using an Internet connection or using the Sat Fi2 RAS Upload firmware logs Selecting the checkbox toggles on of...

Page 60: ...AS device MDN Displays the Sat Fi2 RAS mobile device number Check for New Firmware Allow download over cellular Downloads the Sat Fi2 RAS firmware updates without being on a broadband Wi Fi connection Wi Fi Network Displays the connection name of the Wi Fi network i e satfi2_XXXXXX Open source licenses Selecting Open source licenses displays the Open Source projects used in the development of the ...

Page 61: ...e ability to log in automatically to the Sat Fi2 App Set Wallpaper Enable App Login Notifications Show Notifications Enabling and disabling iPhone notifications i e Email Social Media Browser Configuration Clear Browser Data Allow browser while not connected to Sat Fi2 RAS Weather Configuration Weather Units Select from SI United States Canada or United Kingdom ...

Page 62: ... Sat Fi2 RAS Device Configuration Launch Setup Wizard Allow FW Download Over Cellular Enable WhatsApp User Configuration Clear Social Configuration Register Twitter Viewing the App Settings Screen Perform the following steps to view the Settings screen For Android 1 Select the Menu button and select App settings 2 The Settings screen will be displayed For iPhone 1 Select the Settings icon on the m...

Page 63: ...ailable Start Update or Run Update Later Start Update will begin the firmware update If Update Later is selected then the option to reconnect to the Sat Fi2 RAS Wi Fi will be available then a green bar will be displayed Select it at any time and continue to Step 7 7 Wait for the firmware to upload to the Sat Fi2 RAS After the firmware is uploaded the Sat Fi2 RAS will reboot showing so the LEDs wil...

Page 64: ...tings menu 6 On Settings enable Allow FW Download Over Cellular if no Wi Fi connections are available 7 Select Download Update in order to begin 8 After the update has been downloaded connect to the Sat Fi2 RAS and press Update Sat Fi2 RAS to continue While the Sat Fi2 RAS is updating please do not close the app 9 The Sat Fi2 RAS will reboot so the LEDs will begin their scrolling sequence and disc...

Page 65: ...ssword field enter the password Default is admin 3 The Sat Fi2 Admin Console screen will be displayed For iPhone 1 Select the Settings button on the Main Menu 2 Select Configure Device Setting 3 A Sat Fi2 login screen will be displayed In the Username field enter the Admin Username Default is admin In the Password field enter the password Default is admin 4 The Sat Fi2 Admin Console screen will be...

Page 66: ...vent them from having access to voice SMS web Browsing email Social media and weather Guest users can be turned into Admin accounts as well To edit a user select the pencil icon To change a guest s First or Last Name enter a new name and select Save To change a guest s password check the Change Password box enter a new password in the Password field and confirm the password Select Save and the pas...

Page 67: ...ntifies the Wi Fi network name and password In this tab the user is able to change the name of the Wi Fi network and its password WI FI CONFIGURATION CLIENTS TAB Users can see all the connected devices as well as their IP addresses If no users are connected to the Sat Fi2 RAS their usernames will not be displayed ...

Page 68: ...uide Firewall FIREWALL DOMAINS TAB Users are allowed to allow access to specific domains to pass through firewalls if so desired FIREWALL IP TAB Users are allowed to allow access to specific IP addresses through firewalls if so desired ...

Page 69: ...sktop App User Guide FIREWALL PORT TAB Users are allowed to grant access to specific Ports to pass through firewalls if so desired FIREWALL APPS TAB Users are allowed to grant access to third party apps such as WhatsApp ...

Page 70: ...atest latitude of the current GPS fix Longitude Displays the latest longitude of the current GPS fix Voice Connection Status Displays the current status of the Voice Connection Satellite Call in Progress Displays if a satellite call is in progress Data Connection Status Displays the current status of the data connection Connected Users Displays the number of current connected users to the Sat Fi2 ...

Page 71: ...Page 65 Sat Fi2 Desktop App User Guide CONFIGURATION To make these changes the user must be logged in as the admin Power Users may reboot or power off the Sat Fi2 RAS from this menu ...

Page 72: ...y Step 2 Connect to the Sat Fi2 RAS Via Wireless Network 1 On a laptop turn on the Wi Fi connection and connect to the satfi2 XXXXXX network XXXXXX is the ICCID number of the Sat Fi2 RAS device Example satfi2_004595 2 A Wi Fi connection dialog will be displayed In the Password text entry field enter the appropriate password Default Password is satfi1234 3 Press the Connect button OR Via Wired Ethe...

Page 73: ... 1 Download Sat Fi2 RAS Firmware Update 4 Select the Upload button to start the firmware upload process WARNING Once the Upload button has been selected do not power off the Sat Fi2 RAS unit during the upgrade process Doing so may render the device inoperable 5 After the firmware is uploaded the Update process will begin The update could take up to 15 minutes 6 When the firmware update is complete...

Page 74: ...Page 68 Sat Fi2 Desktop App User Guide FACTORY RESET Factory Reset will restore the Sat Fi2 RAS to its original system setting by erasing all the information stored on the device ...

Page 75: ...t Blocking Access User Guides and Sat Fi2 Apps View instructions on how to perform a Factory Reset Update User Information Display Usage Reports on texts used Voice minutes used and data used Logging in to My Account Perform the following steps to login to My Account 1 In a web browser enter MySatFi Globalstar com 2 Enter your login credentials 3 Select LOGIN GLOBALSTAR MY ACCOUNT ...

Page 76: ...balstar satellite devices registered within My Account allowing for the navigation to individual Globalstar devices for management FILTERING DEVICES Filtering devices allows for a quick search and navigation to a Globalstar device Perform the following steps to filter for a specific Globalstar device 1 Click on ...

Page 77: ...t Fi2 Desktop App User Guide 3 The selected Globalstar device s will be displayed and all other devices will be hidden from view 2 A Filter drop down menu will be displayed Select the Globalstar device s to View ...

Page 78: ...device to be viewed 2 A Detail section will appear directly below displaying the following Plan Displays the plan name associated with the current Globalstar device ICCID Displays Integrated Circuit Card Identifier of the Sat Fi2 RAS SIM card This number is used for identifying and registering the Sat Fi2 RAS Services Displays any services associated with the Globalstar device ...

Page 79: ...p User Guide VIEW EDIT Perform the following steps to view and manage the Globalstar device 1 Select View Edit located to the right of the Globalstar device to be viewed 2 The selected Globalstar devices screen will be displayed ...

Page 80: ...ering the Sat Fi2 RAS MDN Displays Mobile Device Number assigned to the Sat Fi2 RAS The MDN is the Sat Fi2 RAS telephone number Plan Displays the plan name associated with the current Sat Fi2 RAS Name Tab Used to change the name of the Sat Fi2 RAS that is displayed throughout My Account S O S Displays the Primary and Secondary Emergency Contact information Voice Text Blocker Used to control who ca...

Page 81: ...iple Sat Fi2 RAS or other Globalstar devices giving a unique name to the device will make it easier to identify and select the Sat Fi2 RAS Perform the following steps to change the Sat Fi2 RAS display name 1 In the Name field enter the new name of the Sat Fi2 RAS 2 Select 3 My Account will change the name of the Sat Fi2 RAS and the following message will be displayed ...

Page 82: ...bers that GEOS contacts when an S O S is initiated The Primary Emergency Contact information must be different from the Secondary Emergency Contact information This is required to provide GEOS with additional points of contact in case of an S O S 911 emergency NOTE If you would like to make changes to your Primary or Secondary Emergency contact information please call Globalstar Customer Relations...

Page 83: ...elect a voice text blocking mode 1 In the Select a Blocking Mode section select one of the following Blacklist Mode Block all numbers in your blacklist Block All Block all numbers No incoming calls allowed Accept All Accept all numbers 2 Select NOTE If Blacklist Mode was selected an add telephone numbers to the blacklist section will be displayed below the Save button ...

Page 84: ...dded to the blacklist 2 In the Phone Number section perform the following Click on the Phone Number drop down arrow and select the appropriate Country Code In the Phone Number field enter the phone number to be blocked 3 Select 4 The name and phone number entered above will be displayed in the Blocked Numbers section 5 Repeat Step 1 through Step 3 for additional phone numbers to be blocked ...

Page 85: ...m the blacklist 4 Repeat Step 1 through Step 3 for additional phone numbers to be removed from the blacklist Unblocking a Blacklisted Number Perform the following to temporarily unblock a number to the blacklist 1 In the Blocked Numbers section select Unblock next to telephone number 2 Unblocked will change to Block next to the telephone number The telephone number will remain unblocked until Bloc...

Page 86: ...Sat Fi2 Desktop App User Guide SUPPORT TAB The Support Tab provides the ability to download the Sat Fi2 App for the appropriate wireless device Simply click on the appropriate link and download the Sat Fi2 App ...

Page 87: ...Page 81 Sat Fi2 Desktop App User Guide FACTORY RESET TAB The Factory Reset Tab provides instructions on how to perform a factor reset of the Sat Fi2 RAS ...

Page 88: ...change account username Password Settings Select to change account password BILLING SECTION Credit Card Information Select to update or change credit card information Customer Information Select to update primary contact information Monitor Message Usage Select to view the current billing cycle Sat Fi2 RAS message usage Billing History Select to view billing history invoices and basic customer inf...

Page 89: ...llowing In the New Username field enter a new username In the Confirm Username field re enter the new username 3 Select 4 A Please Login again message will be displayed Select 5 The Login to Your Account screen will be displayed Perform the following In the Username field enter the new Username In the Password field enter the password Select 6 The My Devices screen will be displayed and updating c...

Page 90: ...sword Settings section select 2 The Password Settings fields will be displayed perform the following In the Old Password field enter the password to be changed In the New Password field enter the new password In the Confirm Password field re enter the new password 3 Select 4 A Password Successfully Updated message will be displayed ...

Page 91: ...Page 85 Sat Fi2 Desktop App User Guide CREDIT CARD INFORMATION To ensure there are not interruptions to Sat Fi2 RAS service it is important to keep credit card information up to date ...

Page 92: ...Page 86 Sat Fi2 Desktop App User Guide CUSTOMER INFORMATION The Customer Information page is used to update primary contact information including information provided to emergency services GEOS ...

Page 93: ... minutes allowed before overages will be incurred Click the link to view a detailed usage report Example 83 50 500 where 83 50 is the current total of voice minutes used and 500 is the maximum number allowed before overages will be incurred DATA MB USED Displays the amount of data used in MB and the maximum amount of data allowed before overages will be incurred Click the link to view a detailed u...

Page 94: ...eport DATE Displays the date and time the text was sent received DESTINATION Displays if the text was sent OUTGOING or received INCOMING NUMBER Displays the mobile number of where the text originated CHARGE Displays the amount of the additional charge overages ...

Page 95: ...MING NUMBER Displays the mobile number of where the voice call originated ADDITIONAL Displays the additional charge MINUTES USED Displays the duration of the voice call Voice calls within Home Zone will be billed first minute then 30 second increments Roaming and Long Distance Calls will be billed in 60 second increments CHARGE Displays the amount of the additional charge Long Distance Roaming Ove...

Page 96: ... Data Usage Detail Report DATE Displays the date and time that data was used DATA USED Displays if the amount of data used during that time period minimum billing increment is 1KB CHARGE Displays the amount of the additional charge overages ...

Page 97: ... Charges Detail Report CHARGE Displays the charge type LONG DISTANCE ROAMING OVERAGE UNIT TYPE Displays if the unit type that was charged MIN TEXT MB UNITS USED Displays the amount of units used CHARGE COST Displays the amount of the additional charge ...

Page 98: ...Page 92 Sat Fi2 Desktop App User Guide BILLING HISTORY View billing history and basic customer information ...

Page 99: ...g BATTERY TYPE Rechargeable Lithium Polymer Battery IMPACT RESISTANCE Mil STD 810 G for Shock OPERATIONAL TEMPERATURE 4 F to 95 F 20 C to 35 C STORAGE TEMPERATURE 4 F to 140 F 20 C to 60 C OPERATING ALTITUDE 328 ft to 21 320 ft 100 m to 6 500 m GLOBALSTAR ANTENNA OPERATING FREQUENCY Transmit TX 1610 1626 MHz Receive RX 2483 5 2500 MHz WI FI OPERATING FREQUENCY 2400 2500 MHz INPUT POWER 10 48 VDC ...

Page 100: ...Guide HEIGHT 3 22 in 81 79 mm WIDTH 6 57 in 166 88 mm LENGTH 7 8 in 198 12 mm DUST WATER RATING IP43 OPERATIONAL TEMPERATURE 4 F 95 F 20 C to 35 C in direct sunlight WI FI RANGE Up to 50 ft SAT FI2 REMOTE ANTENNA STATION SPECIFICATIONS ...

Page 101: ...adiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is en...

Page 102: ...nternational regulatory requirements Regulatory Certification Numbers Sat Fi2 FCC ID L2V SATFI2 IC 3989A SATFI2 CAN ICES 3 B NMB 3 B Sat Fi2 Remote Antenna Station FCC ID L2V SF2RAS IC 3989A SF2RAS CAN ICES 3 B NMB 3 B Sat Fi2 Remote Antenna Station Transmitter Frequencies Satellite Transmit 1610 73 1620 57 MHz Max Power Output 1 47 Watt EIRP Wi Fi Transmit 2412 MHz Max Power Output 0 0331 Watt Co...

Page 103: ...LÉVISION Cet équipement produit utilise et peut émettre de l énergie radioélectrique S il n est pas installé et utilisé conformément aux instructions il peut causer des interférences nuisibles aux communications radio Toutefois il n y a aucune garantie que l interférence ne se produira pas dans une installation particulière Si cet appareil provoque des interférences nuisibles à la réception radio ...

Page 104: ...mentaires internationales Numéros de certification réglementaire Sat Fi2 FCC ID L2V SATFI2 IC 3989A SATFI2 CAN ICES 3 B NMB 3 B Sat Fi2 Remote Antenna Station FCC ID L2V SF2RAS IC 3989A SF2RAS CAN ICES 3 B NMB 3 B Fréquences de transmission du Sat Fi2 Remote Antenna Station Satellite Transmission 1610 73 1620 57 MHz Puissance maximale d émission 1 47 watt PIRE Wifi Transmission 2412 MHz Puissance ...

Page 105: ...ey all signs and instructions Warning Potential Explosive Atmosphere Turn off the Sat Fi2 when in any area with a potentially explosive atmosphere and obey all signs and instructions Warning Driving Always follow safe driving practices and local rules and regulations regarding the use of wireless devices while driving Always park safely prior to using the Sat Fi2 Warning Pacemakers The Health Indu...

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