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MDE-5387D Hybrid Card Reader S (HCRS) Kit Installation Instructions · May 2020

Page 1

Introduction

Purpose

This manual provides instructions to install the Hybrid Card Reader S (HCRS) Kits 
(M13940K901, M12492K004, M12765K004) in Gilbarco

®

 dispensers. This card reader will 

read magnetic strip, as well as chip and PIN payment cards. It is Payment Card Industry (PCI) 
2.X compliant.

Note: To enable chip and PIN payment, you need appropriate versions of Point of Sale (POS) 

and CRIND

®

 software installed. 

The HCRS Kit is used for the following models with FlexPay

 II CRIND upgrade:

• Encore

®

 300

• Encore 500/500 S 
• Encore S E-CIM

• Encore 700 (FlexPay II CRIND)
• The Advantage

®

 Series

Table of Contents

Topic

Page

Introduction

1

Important Safety Information

4

Before You Begin

6

High-Level Installation Procedure

7

Installing the HCRS Kit

8

Appendix A: Configuring/Activating FlexPay II CRIND

18

Appendix B: HCRS Card Reader LED Matrix

23

Appendix C: Troubleshooting HCRS

24

Required Tools and Materials

The following tools and materials are required to install the HCRS Kit:

• Nut Drivers, 5/16-inch

Note: Use magnetic nut drivers for convenience.

• Phillips

®

 and Flat-blade Screwdrivers

• 1/4-inch Ratchet/Socket Set
• Static Guard Wrist Strap
• Diagonal Cutters
• Putty Knife (to remove the old gasket)
• 5/32 or 3/8-inch Allen

®

 Wrench Set

• Dismount Sensor Clamp (M14601B001)
• Clean Cloth or Rag
• Torque Wrench Driver (1/4-inch, T15 Torx)

MDE-5387D

Hybrid Card Reader S (HCRS) Kit 

Installation Instructions 

May 2020

Summary of Contents for HCRS

Page 1: ...IND The Advantage Series Table of Contents Topic Page Introduction 1 Important Safety Information 4 Before You Begin 6 High Level Installation Procedure 7 Installing the HCRS Kit 8 Appendix A Configur...

Page 2: ...esive M13127B006 1 9 Cable HCRS Interface M12471A001 1 Notes 1 This kit is for one side Order two kits for two sides 2 This kit contains two card reader mounting brackets for different unit types Ensu...

Page 3: ...m Description ASC Authorized Service Contractor CAT5 Category 5 CPR Cardiopulmonary Resuscitation CRIND Card Reader in Dispenser D Box Distribution Box DEF Diesel Exhaust Fluid E CIM Enhanced Customer...

Page 4: ...wed Failure to install inspect maintain or service this equipment in accordance with these codes regulations and standards may lead to legal citations with penalties or affect the safe use and operati...

Page 5: ...on Age of victim for example baby teenager middle age elderly Whether or not victim has received first aid for example stopped bleeding by pressure and so on Whether or not a victim has vomited for e...

Page 6: ...mage electronic components and void warranty CAUTION To prepare the site and unit for the upgrade proceed as follows 1 Inform the manager that the power will be disconnected 2 Barricade the unit to be...

Page 7: ...ay Maintenance Tool Basic or Advanced 2 For more information refer to Important Software Information on page 2 3 In some instances the CRIND will automatically coldstart after downloading the new soft...

Page 8: ...anel to access the security latch underneath the lower left main door corner open the latch b Locate the upper main door lock Insert the main door key and open the door Other Encore models Insert the...

Page 9: ...card reader bracket Note A bracket is provided in the kit Figure 1 Top View of SCR Screws 4X Card Reader SCR Card Reader Bracket 4 Carefully remove the old card reader gasket from the option door Use...

Page 10: ...e Advantage Series 2 Do not remove the foam block from the connector on the card reader until after installation is complete This is to protect the connector pins from damage during installation 2 Ins...

Page 11: ...et is positioned at the top Loosely secure the card reader bracket and HCRS card reader to the main door using the four screws as determined in step 2 on page 10 Note When installing the card reader b...

Page 12: ...ed as follows a Plug in connector JHCRS of the HCRS cable on the 10 pin connector J6 on the HCRS see Figure 4 Connect the 10 pin HCRS Interface Cable M12471A001 to the 10 pin power data connector on t...

Page 13: ...ns May 2020 Page 13 Installing the HCRS Kit d Plug in connector J411 of the HCRS cable on to the connector P411 on the FCB as shown in Figure 6 and Figure 7 Figure 6 Connecting J411 J411 to P411A on H...

Page 14: ...cal It is very important to route and dress the cables properly Exercise care in routing the cables keeping in mind that the door s opens and closes for service The cables must be dressed neatly Ensur...

Page 15: ...les keeping in mind that the door s opens and closes for service The cables must be dressed neatly Ensure that there is no interference after the cables are connected and routed IMPORTANT INFORMATION...

Page 16: ...Reader S HCRS Kit Installation Instructions May 2020 a From the Main Menu press 2 Device Config The Device Config screen is displayed Figure 10 Device Configuration Screen b Press 5 Card Reader The Ca...

Page 17: ...seconds Figure 12 Set Card Remove Timeout Time Screen 7 Run a debit credit fleet and loyalty cards to verify proper operation of the card reader Installing the HCRS Kit is now complete Note CRIND soft...

Page 18: ...follows 1 Power up the FlexPay II CRIND device The Product Part Number PPN is displayed on the screen see Figure 13 Note the 8 digit serial number when the unit first powers up The right most six dig...

Page 19: ...e Gilbarco logo and software package versions appears momentarily see Figure 15 Figure 15 Software Packages Screen 1 enter setup is displayed at start up 2 Press 1 Enter The Service Menu is displayed...

Page 20: ...Menu 7 Press 2 Enter to enter the Security Setup Menu This menu is used to activate security mounting sensors The FlexPay II CRIND software modules are not activated and system communications are not...

Page 21: ...Support Center at 1 866 606 8966 and inform the agent that you have an HCRS that requires activation alternatively you can use the ASC Online Activation Tool 9 Option Description 1 UNIT ACTIVATION to...

Page 22: ...one of the following Press OK to exit the menu Press CANCEL to restart the FlexPay II CRIND device Activation enables all the connected secure modules Note It is not possible to enable only one compon...

Page 23: ...by calling 866 606 8966 9 OFF Flashing OFF Dismount flag on and communicating with its host Check dismount switch If it is fully engaged reactivate using the online activation tool or by calling 866 6...

Page 24: ...pay and MasterCard are registered trademarks of MasterCard International Inc GOLDSM is a service mark of Gilbarco Inc NEC and NFPA 70 are registered trademarks of the National Fire Protection Associat...

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