Gigaset DX800 Setting Up Download

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Gigaset DX800A all in one / USA EN / A31008-N3100-WEB-1-7643 / Cover_front.fm /

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Summary of Contents for DX800

Page 1: ...USA EN A31008 N3100 WEB 1 7643 Cover_front fm Congratulations By purchasing a Gigaset you have chosen a brand that is fully committed to sustainability This product s packaging is eco friendly To learn more visit www gigaset com ...

Page 2: ...Gigaset DX800A all in one USA EN A31008 N3100 WEB 1 7643 Cover_front fm ...

Page 3: ... Assign the connections as send and receive connections to your base and all con nected handsets Load new firmware onto your phone if necessary Use Internet services Enable access to an online directory and display text information on the base info services Synchronise the date time on the telephone with a time server on the Internet Copy the contacts from the Outlook directory on your PC to the l...

Page 4: ...lowing access from other networks 15 Entering an HTTP proxy server only when connected to an internal company network 16 Accessing to a tagged VLAN 16 Telephony Connections Configuring phone connections 18 Setting the fixed line network connection 21 Configuring the Gigaset net connection 22 Configuring the VoIP connection 23 Configuring a GSM connection 30 Telephony Audio Optimising voice quality...

Page 5: ...g DTMF signalling for VoIP 48 Telephony Advanced Settings Defining recall functions for VoIP hook recall 49 Telephony Advanced Settings Configuring call transfer via VoIP 50 Telephony Advanced Settings Defining local communication ports for VoIP 51 E Mail Making e mail settings 53 Services Info Services Configuring activating the display 54 Services Online Directory Selecting an online directory 5...

Page 6: ...store Saving and restoring system settings 63 Saving the settings for the base on your PC 63 Loading the settings from a file on the PC to the base 63 Management Firmware Update Updating the base s firmware 64 Starting the firmware update manually 64 Activating deactivating the automatic version check 66 Querying the phone status 67 IP Configuration area 67 Software area 67 Fixed Line area 67 VoIP...

Page 7: ...phony Connections page 18 Audio page 31 Number Assignment page 35 Call Divert page 41 Dialling Plans page 42 Network Mailboxes page 47 Advanced Settings page 48 E Mail page 53 Info Services page 54 Online Directory page 55 Directory Transfer page 56 Management Date Time page 59 Miscellaneous page 61 Save Restore page 63 Firmware Update page 64 Status Device page 67 ...

Page 8: ...sary Your phone s IP address can change if you have activated dynamic IP address assignment page 14 Launch the Web browser on your PC Enter http and the telephone s current IP address for example http 192 168 2 2 into the address field of the Web browser Press the return key A connection is established to the phone s Web configurator Please note u Depending on your VoIP provider it is possible tha...

Page 9: ...onfig com Press the return key You will receive a message stating that the connection has been forwarded to your base If several Gigaset phones can be reached via your Internet connection you are asked which of these phones you would like to be connected to After successfully forwarding the connection the Web configurator s Login page is displayed in the Web browser Please note The connection betw...

Page 10: ...eb page If necessary click to open the list of available languages Select the language The Web page is reloaded in the selected language Enter your base s system PIN default setting 0000 in the bottom field on the Web page to access the Web configurator functions Click OK Once you have successfully logged in the Home Web page opens with general information on the Web configurator If you enter an i...

Page 11: ...otice for subsequent logins by select ing the option Don t show this security advice again Click on OK to close the dialog box u If you do not make any entries for a lengthy period approx 10 minutes you are automatically logged off The next time you try to make an entry or open a Web page the Login Web page is displayed Re enter the system PIN to log back in again u Any entries that you did not sa...

Page 12: ...s are displayed in the form of tab pages in the menu bar The following menus are available Home The home page opens once you have logged in to the Web configurator It con tains information on the Web configurator functions Settings This menu allows you to make settings on your phone If you select the Settings menu a list containing this menu s functions is dis played in the navigation area page 11...

Page 13: ... or dia logue boxes are displayed in the working area which allow you to make or change your phone settings Making changes Make settings via input fields lists or options u There may be restrictions regarding the possible values for a field e g the max imum number of characters entering special characters or certain value ranges u To open a list click You can choose between default values u There ...

Page 14: ...ld an appropriate error mes sage is displayed You can then repeat the input Using the buttons Buttons are displayed in the bottom section of the working area The following but tons are displayed depending on the function selected Edit Display connection data in the Web browser so that they can be edited Browse Select a file on the PC whose Web browser is linked to the Web configurator Update Firmw...

Page 15: ...the general configuration data of your VoIP provider from the Internet Next In a multiple step dialog Wizard closes the current step and moves to the next step Back In a multiple step dialog cancels the current step and moves one step back so that you can repeat the step Finish Close the multiple step dialog Wizard Apply the changes Opening Web pages A brief outline of how to navigate to the indiv...

Page 16: ...ly activated if you select IP address type Static IP address Enter an IP address for your phone This IP address allows your phone to be reached by other parties in your local network e g PC 192 168 2 2 is the default Please note The IP address must be from the address block reserved for private use on the router This is generally in the range 192 168 0 1 192 168 255 254 with Subnet mask 255 255 25...

Page 17: ...access your phone s Web con figurator via a PC that is in the same local network as your phone The subnet mask of the PC must match that of the phone You can also allow access from PCs in other networks Open the Settings IP Configuration Web page Remote Management area Select Yes to authorise access from other networks To deactivate remote access select No Access is then limited to PCs in your own...

Page 18: ...y server address Enter the URL of the proxy server to which your phone is to send HTTP calls The proxy server then creates the connection to the Internet Proxy server port Enter the communication port used on the HTTP proxy server number between 0 and 55 000 It is mainly port 80 that is used Select Set to save your settings Accessing to a tagged VLAN Details in this section are only required if yo...

Page 19: ...nd from the base station You must carry out a hardware reset reset the base station using the paging key This means that all base station settings are lost Saving or rejecting changes Click on the Set button to save the changes Or Click on the Cancel button to reject the changes After you have changed the VLAN settings the base is rebooted You are logged off the Web configurator The Login Web page...

Page 20: ... on the fixed line network connection once your telephone is con nected to the fixed line network You can also change the settings for the fixed line network connection page 21 u IP Connection You can assign up to six VoIP connections VoIP phone numbers to your base You need to set up a VoIP account with a VoIP provider for each VoIP phone number You must save the access data for each account and ...

Page 21: ...th your base The Known Devices list can only be edited on the base Further information can be found in the long user guide for the phone on the CD Figure 4 List of GSM connections The list of connections contains the following information Name The name that you have specified for the connection is displayed otherwise the default name is shown IP1 up to IP6 for VoIP connections Fixed Line for the f...

Page 22: ...IP access data is incorrect or incomplete or the phone is not connected to the Inter net Further information can be found in the long user guide for the base on the enclosed CD Possible values for the fixed line network connection are Connected The phone is connected to the fixed line network Possible values for the GSM connections are Registered Bluetooth is activated on the base The mobile phone...

Page 23: ...ame for your telephone connection which replaces the default name Fixed Line in displays or lists Enter a name of up to 16 characters or the phone number of your fixed line network connection Dialling mode The following dialling modes can be selected Pulse dial Pulse dialling mode PD is used only for a few old PABXs DTMF Tone dialling DTMF is now the most common dialling mode Recall Your phone com...

Page 24: ...r with symmetrical NAT STUN cannot be used Otherwise when making Gigaset net calls you will not be able to hear the caller In this case deactivate STUN for the Gigaset net connection Select No to deactivate STUN Select Yes if you want your phone to use STUN Select Set to save the changes Or Click the Cancel button to reject the changes you have made This returns you to the list of connections Acti...

Page 25: ...et for several VoIP providers Profile Down load area page 24 Make the settings on the Web page Save them in the phone page 29 Activate the connection if necessary page 29 IP Connection area Connection Name or Number Enter a name for the VoIP connection or the VoIP phone number max 16 characters This name is used to display the connection on the base and in the Web configurator interface for exampl...

Page 26: ...to download on the Gigaset configuration server The address for the server is stored in your phone page 64 To load the data onto your telephone proceed as follows Select Select VoIP Provider in the Profile Download area This will display infor mation on the download procedure The download procedure consists of several steps Select the Next button From the list select the country for which the list...

Page 27: ...rovider button see above field entries will be replaced by provider specific names to facilitate orientation e g SIP ID instead of Authentication name Authentication name Specify the registration or authentication ID agreed with your VoIP provider maximum 32 digits The registration ID serves as the access ID that your phone must specify when registering with the SIP proxy registrar server The Auth...

Page 28: ...e of your SIP proxy server maximum 74 characters Example myprovider com Proxy server port Enter the number of the communication port that the SIP proxy uses to send and receive signalling data SIP port Port 5060 is used by most VoIP providers Registration server Enter the fully qualified DNS name or the IP address of the registrar server maximum 74 characters The registrar is needed when the phone...

Page 29: ...ry is automatically deleted at certain intervals session timeout The phone must therefore confirm its registration at certain intervals NAT refresh time on page 28 so that the entry stays in the routing table For outgoing calls The phone needs its public address in order to receive caller voice data There are two possibilities u The phone requests the public address from a STUN server on the Inter...

Page 30: ...ter than the NAT session timeout As a rule you should not need to change the preconfigured value for the NAT refresh time Outbound proxy mode Specify when the outbound proxy should be used Always All signalling and voice data sent by the phone is sent to the outbound proxy Automatic Data sent by the phone is only sent to the outbound proxy when the phone is connected to a router with symmetric NAT...

Page 31: ...rk Activating a new VoIP connection If you have configured a new VoIP connection you must also activate it In the Connections list Activate the relevant option in the Active column activated Your phone will register itself with the VoIP provider using the relevant access data Refresh the Web page e g by pressing F5 The Status Registered column will appear if registration was successful You can now...

Page 32: ... connections and in the call lists as receive connection number that the caller dialled Select Set to save the changes Or Click the Cancel button to reject the changes you have made This returns you to the list of connections Or Click the Delete Connection button to delete the GSM connection from the con figuration You can no longer be contacted via this phone number or make calls via this connect...

Page 33: ...tion but with a higher sampling rate This allows higher frequencies to be played back The speech tone is there fore clearer and better than for the other codecs High Definition Sound Per formance Other HDSP compatible handsets include Gigaset S67H S68H SL37H G 711 a law G 711 μ law Excellent voice quality comparable with ISDN The necessary bandwidth is 64 kbit s per voice connection G 726 Good voi...

Page 34: ...The settings are shown in the Settings for Connections area and can not be changed Activate the Own Codec preference option if you wish to select and set con nection specific voice codecs yourself see Settings for Connections area Settings for Connections area In this area you can make specific settings for each of your VoIP connections You can make the following settings for each VoIP connection ...

Page 35: ...odecs list see above and click the Remove button Sort the voice codecs in the Selected codecs list into the order in which they should be suggested to the receiving device when a connection is estab lished To do this use the Up and Down buttons When establishing a VoIP connection the phone suggests the first voice codec in the Selected codecs list to the receiving device to begin with If the recei...

Page 36: ...tor The Login Web page is displayed after the reboot Voice quality and infrastructure Using your Gigaset you can make calls with good voice quality via VoIP However your phone s performance with VoIP and therefore the voice quality also depends on the properties of the entire infrastructure The following components from your VoIP provider may impact performance u Router u DSLAM u DSL transmission ...

Page 37: ...your mobile phone providing it is registered and activated via Bluetooth connected GSM u Send connections of the base and the registered handsets The analogue fixed line network connection that you entered first in the phone configura tion u All connections including of the GSM connection of a mobile phone con nected via Bluetooth are assigned to the first answering machine as receive connections ...

Page 38: ... handset Open the Settings Telephony Number Assignment Web page The following is displayed for the Desktop Phone and every handset example The default name INT 1 INT 7 any name you have set and a list of connections that are configured and active for the phone are displayed for each handset and the base The connection names are shown in the Connection column The value GSM is displayed for the GSM ...

Page 39: ...ssigned Select Set to save your settings Please note The Gigaset net number is fixed as the send connection for the base and each registered handset Numbers that end in 9 are automatically dialled via Gigaset net Please note u If the connection assigned to a device as a send connection is deleted the analogue fixed line network connection is automatically assigned to the device as a send connectio...

Page 40: ...ternal name INT 8 Click the option after the connection in the first column for outgoing calls which is to be assigned to the FAX port as a send connection The previous assignment will automatically be deactivated Click the option after the connection in the second column for incoming calls which is to be assigned to the FAX port as a receive connection You can assign several connections or no con...

Page 41: ...tion In the Answering Machine area for each connection fixed line network VoIP GSM select the answering machine AM 1 AM 2 AM 3 that you want to receive calls for these connections the answering machine must be activated You can assign as many connections as you wish to the answering machine If you select None for a connection calls to this connection are not received by the answering machine Selec...

Page 42: ...g instances u Your VoIP connections are busy u The SIP server for the VoIP connection cannot be accessed u The dialled VoIP connection has not yet been configured or has not been con figured correctly e g incorrect password u The base does not have a connection to the Internet for example because your router is deactivated or not connected to the Internet Open the Settings Telephony Number Assignm...

Page 43: ...your configured VoIP connections and your Gigaset net number Connections Select the name you have assigned to the VoIP connection or select Gigaset net When Choose when you want an incoming call to be forwarded When busy Calls are forwarded when the connection is occupied On no reply Calls are diverted if no one accepts the call within several rings Always Calls are diverted immediately i e no mor...

Page 44: ... a VoIP connection Select from the is added to numbers list for VoIP calls when the phone numbers should be prefixed by the access code You can select from Use for call lists Use always Do not use see above for the respective meanings Select Set to save the settings Telephony Dialling Plans Entering your own area code and extra codes On the base save the complete code with international code for t...

Page 45: ...es behindPredial long distance access code for VoIP calls to activate area code pre dialling Select No to deactivate the function You will then need to enter the area code for local calls made via VoIP Numbers in the directory must always contain the area code when dialling via VoIP Extra area codes for PSTN connections Enter the extra codes of your area in the fields Entry No 1 up to Entry No 5 M...

Page 46: ...e and all registered handsets The send connec tion settings are inactive when dialling numbers that are governed by a dialling plan Tips u Compare the rates for long distance calls especially for international calls offered by your fixed line network and VoIP providers and determine which connection should be used specifically for these countries locations e g a dial ling plan for the Phone Number...

Page 47: ...umber or numbers that start with the specified sequence of digits should be dialled Disabled con nections are greyed out Or Select Block from the list if the number or numbers that starts with the the specified sequence of digits should be blocked The display will show Not possible Comment optional You can enter a description of the dialling plan here maximum of 20 charac ters Select Add The diall...

Page 48: ... to emergency numbers If the VoIP connection is deleted from the configuration the emergency call can no longer be made If no emergency numbers are set by default you should define dialling plans for emergency numbers yourself and assign them to a connection of which you know that it supports emergency calls Activating deactivating dialling plans Select the option in the Active column to activate ...

Page 49: ...for your VoIP connections using the Web configurator Open the Settings Telephony Network Mailboxes Web page A list with all possible connections is displayed on the Web page The names of the connections are displayed in the Connection column Entering numbers Enter the network mailbox number in the Call number column after the desired connection With some VoIP providers your mailbox number is downl...

Page 50: ... Advanced Settings Web page DTMF over VoIP connections area Make the required settings for sending DTMF signals You have the following options You can activate the Automatic option All other options for the Send settings are deactivated For each call the base attempts to set the suitable DTMF signal ling type for the current codec You can deactivate the Automatic option and explicitly define the t...

Page 51: ...reminders via SIP info messages are activated i e the SIP Info option on this web page is activated page 48 u The R function is not used for call transfer i e Use the R key to initiate call trans fer with the SIP Refer method No is set for call transfer page 50 If one of these prerequisites is not fulfilled the fields in the Hook Flash R key area are hidden Open the Settings Telephony Advanced Set...

Page 52: ...rties are terminated Derive target address Define the protocol the contents of the Refer To information to which prece dence should be given for call transfer in order to determine the destination address from the SIP URL This protocol is recommended when the base is connected to the Internet via a router with NAT from the SIP contact header This protocol is recommended for closed networks interna...

Page 53: ...o use any number of free ports from a predefined range of port numbers Open the Settings Telephony Advanced Settings Web page Listen ports for VoIP connections area Use random ports Click No if you want the phone to use the ports specified in the SIP port and RTP port fields Select Yes if you do not want the phone to use fixed ports for SIP port and RTP port but rather to use any free ports from p...

Page 54: ...range in the left hand field must be an even number If you enter an odd number the next lowest even number is selected automatically e g if you enter 5003 then 5002 is set automatically The default range is 5004 to 5020 Use random ports Yes SIP port Enter the port number range from which the SIP port is to be dialled Enter the lowest port number in the port number range in the left hand field and ...

Page 55: ...8 asteriks Enter the name of the incoming e mail server POP3 server max 74 characters in the POP3 Server field Example pop theserver com In the POP3 Server port field enter the communication port used on the POP3 POP3S server number between 1 and 55 000 maximum 5 digits The default setting is port 110 Enabling the Secure Connection SSL function automatically changes the port number to 995 Indicate...

Page 56: ... You are already registered with your Gigaset net user ID Your Gigaset net user ID and your password are displayed on the Services page of the Web configurator This opens a Web page where you can compile your info service Define which information should be sent regularly to your base and connected handsets If text information is available and Info Services is set as the screensaver the infor matio...

Page 57: ... if you need to register with the provider to gain access to certain services u Some providers require you to register every time you want to access their online directory They require registration with authentication name and pass word for access to the online directory You must store this data on the base u Other providers differentiate between standard and premium services You can access standa...

Page 58: ...on your PC before deleting it You can then reload it if the modified directory is affected by formatting errors and some or all of it cannot be loaded onto the base handset Prerequisites u The base can send and receive directory entries u The handset is activated and is in idle status Open the Settings Directory Transfer Web page In the Export and import directories area the base Desktop Phone and...

Page 59: ...ile that are loaded onto the base handset are added to the directory If an entry already exists for a name it will either be supple mented or a new entry for the name is created The process will not overwrite or delete any phone numbers Loading the directory from the base handset to the PC Select Save in the Save directory on PC area A browser dialogue box appears where you can open save the file ...

Page 60: ...he handset directory u Name u First name u Number u Number office u Number mobile u E mail address u Birthday YYYY MM DD and time of the reminder call HH MM separated by a T example 2008 12 24T11 00 Other information that a vCard may contain is not entered into the base handset directory Example of an entry in vCard format BEGIN VCARD VERSION 2 1 N Smith Anna TEL HOME 1234567890 TEL WORK 029912345...

Page 61: ... In the Time Server field enter the Internet address or DNS name of the time server from which the base should adopt its time and date settings maximum 74 characters The time server europe pool ntp org is set as default You can overwrite the setting From the Country list select the country in which you are using your phone The Time Zone field shows a list of all valid time zones for the country Th...

Page 62: ... time server Date and time settings are transferred to every registered handset after synchroni sation Please note u The default time server europe pool ntp org will remain stored on the base even if you overwrite it If you delete your time server from the Time Server field and synchronisation is still activated the base will continue to synchro nise with the default time server However it will no...

Page 63: ...nternal number for the handset e g INT2 The handset is on the list of regis tered handsets on the Status tab Management Miscellaneous Reducing radiation activating deactivating Eco Mode The radiation from the registered handsets reduces automatically depending on their distance to the base The closer the handsets are to the base the lower the radiation Eco Mode Further reducing radiation You can f...

Page 64: ...IN field four dig its from 0 to 9 The new PIN is enabled when you click on the Set button Management Miscellaneous Activating VoIP status message display You can display VoIP status messages on your handset when there are VoIP con nection problems These messages give you information on the status of a connec tion and contain a provider specific status code that helps the service team when they are...

Page 65: ...ccidentally or you need to reset the base due to a fault you can reload the saved settings from the file on your PC to your phone Open the Settings Management Save Restore Web page Saving the settings for the base on your PC In the Save device settings to PC area Click the Save button next to Save settings The base will create a file Gigaset yyyy mm dd cfg default name yyyy year 4 digit format mm ...

Page 66: ...Update Firmware button If a newer firmware version is available this is loaded to the base Your connection to the Web configurator is terminated and the base is rebooted This process can take up to 3 minutes Please note u You should only change this URL under exceptional circumstances e g if requested to do so due to a malfunction This address is also used to load VoIP provider information from th...

Page 67: ...s terminated and the base is rebooted This process can take up to 3 minutes Please note In exceptional circumstances you may receive for example a firmware file from Service that you can upload from the local PC to your telephone e g because the firmware update via the Internet did not work Check the prerequisites for your PC First download the firmware file to your PC and in the User defined firm...

Page 68: ...ing message flashes You can then perform an automatic update of the firmware or of the provider data Please refer to the user guide for the base Open the Settings Management Firmware Update Web page Select Yes next to Automatic check for software profile updates to activate the automatic version check Select No if you do not want a version check to be carried out Select Set to save the changes Ple...

Page 69: ...e firmware to your phone Firmware updates are available on the Internet The version number is displayed in the following format Vxx xx yy yy yy xx xx denotes the phone s product variant yy yy yy denotes the version of firmware the first two digits and the sub ver sion The edition V41 00 30 01 00 means that firmware version 30 is currently loaded on your base Fixed Line area This information is onl...

Page 70: ...service e g because the VoIP access data is incorrect or incomplete or the phone is not connected to the Internet Gigaset net area The status of the Gigaset net connection is displayed Status Registered The connection is activated The phone has successfully registered in Gigaset net You can use the connection to make calls via Gigaset net Disabled The connection is deactivated The phone does not r...

Page 71: ...ted The mobile phone is displayed in the Known Devices list and is active The Connect Cell Phone option is set for this mobile phone Further information about the Bluetooth interface of the base and the connected devices can be found in the long user guide for the phone on the CD Registered Handsets area All handsets registered on the base are listed The internal names for the handsets are display...

Page 72: ...kboxes 11 Codecs available 33 Configuration VoIP connection automatic 23 Connecting to internal company network 16 Connecting the PC to the Web configurator 6 Connection activating VoIP 29 Phone to LAN 14 status 20 to Gigaset net 22 30 Connection name VoIP 23 Connection name Gigaset net 22 30 Connection name MSN 30 Cost control defining dialling plans 44 D Data server for firmware update 64 Date t...

Page 73: ...ng receive connection 35 assigning send connection 35 HDSP 31 High Definition Sound Performance s HDSP HTTP Proxy 16 I Incoming e mail server e mail 53 Info services 54 configuring 54 Input fields 11 Interface language Web configurator 8 Internal company network 16 Intranet 16 IP address assigning 14 automatically obtaining one 14 checking 67 IP address type 14 IP configuration Web configurator 14...

Page 74: ...te management 15 RFC 2833 DTMF signalling 48 RTP port 52 S Send connection assigning to base 36 assigning to fax machine 38 assigning to handset 35 Server for firmware update 64 Server port 26 Services info services 54 online directory 55 Setting online directory 55 Settings for VoIP telephony 23 SIP Info DTMF signalling 48 SIP port 51 52 Standard gateway entering 14 Static IP address 14 Status co...

Page 75: ...onnection activating deactivating 21 29 automatic configuration 23 configuring 23 name 23 VoIP provider selecting 24 VoIP telephony settings 23 VoIP user data entering 25 W Weather forecasts in idle display mode 54 Web configurator 1 activating VoIP connection 21 checking firmware version 67 connecting with PC 6 deactivating VoIP connection 21 defining IP address 14 deregistering 9 DTMF signalling...

Page 76: ...Gigaset DX800A all in one USA EN A31008 N3100 WEB 1 7643 Cover_back fm 26 8 11 ...

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