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售后服务手册

After-Sale Service Manual

V1.0 2017.08

www.gdu-tech.com

2017 GDU Technology All Rights Reserved

2017年普宙飞行器科技（深圳）有限公司版权所有

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Summary of Contents for O2 Series

Page 1: ...售后服务手册 After Sale Service Manual V1 0 2017 08 www gdu tech com 2017 GDU Technology All Rights Reserved 2017年普宙飞行器科技深圳有限公司版权所有 ...

Page 2: ...he products manufacture date to determine if warranty is valid and remaining coverage value The manufacture date can be determined from the S N number Users are responsible for the safety of the data in aircraft Please backup the data such as videos and pictures before asking for after service GDU will not take any responsibility for data corruption or loss The replaced parts will be retained by G...

Page 3: ...n The fault is caused by outside forces or force of natural disaster The product received is different from the description of purchased item The product is defective from the manufacturer with NO SIGNS OF USE 2 Users could ask for exchanges service when fulfill one of the following situations Confirmed via customer service manufacturer defects are found with NO SIGNS OF USE in 7 working days afte...

Page 4: ... is caused by improper storage The fault is caused by using self complied or non issued software The fault is caused by repairing at unauthorized maintenance department After Sales Service Call the toll free service phone number of GDU after sale center 400 040 0266 provide the S N number purchase date your contact information and the fault of product If the fault is valid withinthe warranty guide...

Page 5: ...坏的产品保修政策 1 以下情况可以享受免费维修服务自购买产品在规定的产品保修期限内正常使用出现非人为的性能故障的产品无擅自拆机无非官方说明书指引的改装或加装其它非人为引起的故障感谢您使用普宙产品为了向您提供更满意的服务在购买后请您认真阅读此条例并妥善保存您的产品保修卡条例说明 1 凡属正常使用情况下由于产品本身质量问题引起的故障在保修期内普宙将负责给予免费保修 2 产品自购买之日起凭发票保修卡上填写的日期为起始日期享受相应的保修服务如果不能提供有效购机发票及保修卡普宙将按照您所购买产品的原厂出货日期来计算保修期限原厂出货日期根据产品序列号 S N 判断 3 用户应对其本机数据的安全性自行负责在维修前用户需自行对视频照片等信息进行备份普宙不承担因数据损坏或丢失造成的责任 4 维修更换下来的备件归普宙所有 5 赠品不属于免费维修范围 ...

Page 6: ...的产品人为的非产品本身质量问题导致的故障未按用户手册的规定进行操作安装而导致的故障因擅自拆机越权改装导致的故障零件的自然损耗及自然灾害而导致的故障使用第三方零件时因可靠性及兼容性问题导致的故障因错误安装操作或在非产品所规定的工作环境下使用造成的故障或损坏例如温度过高过低过于潮湿海拔过高电流或电压不稳定等情形使用本产品进行非法活动时产生的故障在公共安全的场所人群上方或危险区域飞行时产生的故障产品的清洁或正常维护因事故滥用包括超出工作负荷误用造成的损坏因保管不当造成的损坏因使用自编或非公开发行软件导致产品不能正常使用的损坏因非官方授权的维修机构进行维修造成的损坏送修方式请先拨打官方售后服务中心免费客服电话 400 040 0266 告知您的产品故障现象机器序列号购买的时间您的姓名和联系方式若判断是保修范围内的故障客服人...

Page 7: ...________________________ The Seller _________________ Purchase Date ________________ Your Name ________________ Cellphone ____________________ Address ___________________________________________________ Date Phenomenon Result GDU O2 www gdu tech com ...

Page 8: ...____ 序列号 ______________________ 经销商 __________________ 购买日期 ______________________ 用户名称 _________________ 联系电话 ______________________ 用户地址 __________________________________________________ 送修时间返修原因维修结果 GDU O2 www gdu tech com ...

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