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Quick Setup Guide  

for Fiber Modems

VISIT GCI.COM/AKFISUPPORT 

FOR A VIDEO TUTORIAL & 

MORE HELPFUL RESOURCES

OR

CALL 800.800.4800

SELF-INSTALLATION INSTRUCTIONS

a.

  Fiber modem

b.

 AK-Fi pod

c.

  Power cord

d.

 Fiber cable

e.

 Ethernet cable

f.

  WiFi-enabled device 

(phone/tablet)

g.

 MyGCI credentials

Before you begin, make sure you have the following:

Over the 24 hours after installation, your WiFi network will 

assess your connections and make adjustments to maximize 

your in-home WiFi coverage and internet performance, and 

will continue to automatically optimize over time.

NEED FURTHER ASSISTANCE?

If parts of your home seem to be lacking in performance 
or WiFi coverage, please let us know! We have new and 
advanced troubleshooting capabilities that can diagnose 
your issue. In some cases, we may determine a WiFi signal 
extender is needed and offer that to you to supplement your 
home WiFi coverage and improve speeds. Please give us 
a call at 

800.800.4800

 if AK-Fi Home is not meeting your 

performance expectations.

Terms and conditions: 

By using GCI internet, you agree to 

the terms of service located on our website, which include an 
agreement to arbitrate. To review the terms for your GCI service, 
please refer to the following:  
www.gci.com/terms/internet.

Please call GCI Customer Service at 800.800.4800 if you would 
like to receive a printed copy of the terms and conditions.

OPTIMIZE YOUR WIFI PERFORMANCE

Here are a few tips to get the best WiFi signal:

  Place modem in a central location

 close to where you 

    connect to WiFi the most

  Keep WiFi modem visible

 and avoid placing inside or 

    behind cabinets or furniture

  Maintain space around modem

 from appliances, 

electronics and metal, concrete, or glass

  Position modem upright

 and elevated on a shelf or table

1

Connect one end of 

d

 to 

a

, and the other to a fiber outlet.

2

Connect 

c

 to 

a

, then plug into an electrical outlet. 

4

Plug the AK-Fi pod (

b

) into an electrical outlet. 

a.

b.

c.

d.

e.

f.

3

Connect one end of 

e

 to 

a

, and the other to the port on 

b

 with the       icon.

6

Download and install the GCI AK-Fi Home 
WiFi app on your mobile device.

7

Use your MyGCI credentials to log in.

5

Give us a quick call or chat to activate your service.

New customers who received their modem in-store can skip this step.

a.

b.

c.

d.

e.

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