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Wi-Fi User Guide

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Summary of Contents for MIGHTY

Page 1: ...Wi Fi User Guide ...

Page 2: ...2 Welcome to Fetch Welcome 3 Connect Fetch to your home Wi Fi 4 Tips to improve Wi Fi in your home 8 Can t connect to Wi Fi 10 Advanced Wi Fi troubleshooting 12 ...

Page 3: ...to use a wired connection This is also the way to connect if you have a 1st or 2nd generation Fetch Box You can use the Ethernet cable you got with your Fetch to connect your modem to your Fetch box directly or if your modem and Fetch box are too far apart for the Ethernet cable to reach use a pair of Power Line Adapters you can purchase these from a Fetch retailer For more information see the Qui...

Page 4: ...n If Fetch box can t connect you ll see a message Set up your internet connection 1 Connect the TV antenna cable to ANTENNA port on the back of your Fetch Box Plug the HDMI cable into the HDMI port on the back of your box and plug the other end into an HDMI port on your TV Plug the Fetch power supply into the wall power socket and plug the other end of the cord into the POWER port on the back of y...

Page 5: ...start up If prompted enter the Activation Code for your Fetch box in the Welcome Screen and follow the on screen prompts to complete your set up 3 4 5 Don t turn off your Fetch box during any System Updates or Software Updates These can take a few minutes and your box may restart automatically after an update If you don t see your Wi Fi network select to refresh the list If your Wi Fi network is h...

Page 6: ... box Keep in mind your Fetch box will automatically use an Ethernet rather than a Wi Fi connection if it finds that your box has an Ethernet cable connected as this is the most reliable way to connect Press on your remote and go to Manage Settings Network Wi Fi Now select your home Wi Fi network from the list of networks Enter your Wi Fi network password Keep in mind that passwords are case sensit...

Page 7: ...teps on Page 10 No internet connection Your Fetch Box locked You can use your Fetch box for a few days without an internet connection to watch Free to Air TV or recordings but after that you ll see a Box Locked message and will need to reconnect your box to the internet before you can use your Fetch box again To connect wirelessly to your home Wi Fi network choose the Network Settings then follow ...

Page 8: ...erground Household devices like cordless phones and microwaves can interfere with Wi Fi so make sure your modem or your Fetch box aren t near these Don t put your Fetch box inside a heavy cupboard or metal Rotating your Fetch box slightly to the left or right 30 degrees or so or moving it away from the wall a little can improve Wi Fi Do this check as close as possible to where you re using your Fe...

Page 9: ...ices and see if this helps If you can t move your modem or your Fetch box to a better spot in your home you can use a wireless range extender or booster to increase wireless coverage and range These can be sourced from electronic retailers or online If there s no improvement in Wi Fi performance and you re comfortable to do so you can change some settings on your modem This is only recommended for...

Page 10: ...est your Wi Fi signal strength Check if your Wi Fi signal is strong enough to use for your Fetch box You ll need an iOS device to run this test Make sure you do the test at your Fetch box On an iOS device If the result is lower than 70dB for example 75dB then Wi Fi won t work reliably on your Fetch box See the tips for improving your Wi Fi Page 8 or use a wired connection option Page 3 If you can ...

Page 11: ...work Now select the Advanced Wi Fi option For good performance the Signal Quality RSSI should be between 20dB and 70dB Anything lower than 75dB means a very low signal quality and Wi Fi may not work reliably The Noise measurement should ideally be between 80dB and 100dB Connect your Fetch Box to modem via Ethernet cable If you can use an Ethernet cable to connect your Fetch box directly to your mo...

Page 12: ...dem s interface Change wireless channel There may be a channel conflict with another Wi Fi access point Find the channel your modem is using at Manage Settings Network Wi Fi Advanced Wi Fi In your modem settings choose another channel making sure there s at least a 4 channel gap Some routers default to having the same SSID for the 5 0 GHz and the 2 4 GHz connections but they can be tested separate...

Page 13: ...you re using an older modem you may want to replace your modem with a newer model as wireless standards change over time Reset your Fetch box If you have tried other troubleshooting steps and still have issues you can try a reset of your box You should try a Soft Reset before a Hard Reset It will reinstall your Fetch box interface and clear system files but won t touch your recordings If a Soft Re...

Page 14: ... t access the menu here s how to do a hard reset through your remote If you can t access the menu here s how to do a soft reset through your remote When the Fetch box restarts you ll see the prompt to set up your Internet connection and the Welcome Screen again When the Fetch Box restarts you ll see the prompt to set up your Internet connection and the Welcome Screen again If a Soft Reset doesn t ...

Page 15: ...only be used lawfully and in accordance with relevant terms of use of which you are notified by your service provider You must not use the electronic program guide or any part of it for any purpose other than private and domestic purposes and you must not sub licence sell lease lend upload download communicate or distribute it or any part of it to any person Version August 2017 ...

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