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Portal, Portal Mini and  

This article applies to Portal

 

See Portal TV article

  

 

Before setting up your Portal, make sure to review our 

health and safety guidelines

. To set up 

your Portal, you'll need a Facebook or WhatsApp account. If you're having trouble using your 
Portal's touchscreen during setup, learn more about 

turning off accessibility options.

 

Assemble your Portal: 

1.

 

Place your Portal on a stable flat surface, like a tabletop or counter.  

o

 

Do not place your Portal near sinks, showers, pools or other areas where it might 
get wet. 

o

 

Do not place your Portal near sources of heat, such as stoves, ovens, or radiators. 

o

 

Do not place Portal where it may be tipped over easily. 

2.

 

Plug your Portal in with the included power cord.  

o

 

Plug the included power cord into Portal first, then into an appropriate outlet.  

 

Make sure the included power cord is fully plugged into your Portal before 
plugging it into an appropriate outlet. 

o

 

Your Portal works when connected to a rated AC power source with 100V to 
240V AC at 50Hz to 60Hz. Please review ou

health and safety guidelines

 for 

more information. 

o

 

Arrange any cables and cords so that people and pets are not likely to trip over or 
accidentally pull on them as they move around or walk near the Portal. 

Select your language and connect to Wi-Fi: 

Once your Portal is plugged in, follow the on-screen instructions to begin setup.  

1.

 

Select your language, then tap 

Next

2.

 

Connect to Wi-Fi.  

1.

 

Select your Wi-Fi network. 

2.

 

Enter your Wi-Fi password and tap 

Join

3.

 

Tap 

Next

4.

 

Tap 

Continue

. Your Portal may need to download the latest software in order to 

complete setup. Once the download is complete, you may be asked to restart your 
Portal. 

If you have trouble connecting to the Wi-Fi, 

learn how to check your signal.

 

Give your Portal a name and log in with Facebook or WhatsApp: 

Summary of Contents for 899-00080-13

Page 1: ...tlet Make sure the included power cord is fully plugged into your Portal before plugging it into an appropriate outlet o Your Portal works when connected to a rated AC power source with 100V to 240V A...

Page 2: ...d display settings aren t available when you set up your Portal with WhatsApp only or when a WhatsApp only login exists on a shared device See portal facebook com usage for more information This artic...

Page 3: ......

Page 4: ...u re not using the camera This article applies to Portal See Portal TV article You can put your Portal in sleep mode which turns the screen off but allows your Portal to be woken up by touch voice com...

Page 5: ...WhatsApp open or in standby mode on their mobile phone Using the Touchscreen To make a call 1 From Home tap to open the Contacts app You can filter your contacts by Suggested Recent Messenger and Wha...

Page 6: ......

Page 7: ...To answer a call When receiving a call tap Answer to join the call To end a call 1 During a call tap your Portal screen to expose the call menu 2 Tap to end the call...

Page 8: ......

Page 9: ...calls can only be received from other Portal devices from WhatsApp on mobile devices from the Messenger app on mobile devices or tablets from messenger com or from facebook com Portal can t be called...

Page 10: ...Sound adjust to keep you audible and in the frame You can also manually adjust the zoom and focus of your camera using gestures on your Portal s touchscreen To enter Manual Mode you can In self view u...

Page 11: ......

Page 12: ...f You or other connections on your call can add any Facebook friends or Messenger connections to your call You can t have both Messenger and WhatsApp users on the same call Group calls with WhatsApp c...

Page 13: ......

Page 14: ...4 Tap the person or people you d like to add to your call...

Page 15: ......

Page 16: ...5 When the person you re adding to the call answers they will join the group call...

Page 17: ......

Page 18: ...Portal TV article On Portal Story Time allows you to share interactive stories with animations music and effects during a call or using the Story Time app To use Story Time during a call 1 Tap the sc...

Page 19: ......

Page 20: ...3 Tap...

Page 21: ......

Page 22: ...4 Tap the story you d like to share 5 Tap Play to start the story or Description to see a brief description of the story...

Page 23: ......

Page 24: ...ctivity Log Make changes to voice interaction settings on your Portal which will apply to your voice interactions Use and change other settings on your Portal which may apply across your Portal Add ac...

Page 25: ...rtal Removing an account from your Portal will remove the contacts photos and other data associated with that account and will remove the account holder from certain connected third party apps Removin...

Page 26: ...to set up your Portal using a WhatsApp account Some features including Hey Portal Facebook Watch Facebook Gaming and Facebook Live aren t available when you set up your Portal with WhatsApp only or w...

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