FAAC 4401 User Manual Download

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P a g e

Installation Instructions

4G Cellular Intercom with Video

Part No. 4401

PROFESSIONAL INSTALL ONLY

FAAC International Inc.

Headquarter & East Coast Operations

3160 Murrell Rd

Rockledge, FL 32955

Tel. 800 221 8278

www.faacusa.com

FAAC International Inc.

West Coast Operations

357 South Acacia Avenue

Fullerton, CA 92831

Tip

: Site Survey BEFORE you begin.

See Page 4!

v1.0

Summary of Contents for 4401

Page 1: ...FESSIONAL INSTALL ONLY FAAC International Inc Headquarter East Coast Operations 3160 Murrell Rd Rockledge FL 32955 Tel 800 221 8278 www faacusa com FAAC International Inc West Coast Operations 357 Sou...

Page 2: ...tandard Features 37 Edit Intercom Details Add a New Device ID 38 Ringtones of In app Call Check APP version 39 Check Intercom Firmware Add Edit or Delete Users Logins 40 Adjust Relay Trigger Times Adj...

Page 3: ...3 P a g e PHASE 1 Site Survey...

Page 4: ...he video and audio stream using on average 400 KBit sec peaking to 1Mbps This loosely translates to requiring a minimum of 1 5mbps UPLOAD speed on the network that the intercom is connected to The hig...

Page 5: ...5 P a g e PHASE 2 Product Overview...

Page 6: ...icrophone Keypad Security Screws Camera Night vision LEDS short range up to 5 feet Speaker Module Call Button 4G Antenna Pedestal mounting holes keypad module Surge board 4G Router PCB Main IP PCB Cam...

Page 7: ...ta Cable Connections Push Button Mic Speaker Connections 24V DC Input Voltage Outputs Direct LAN cable Connection Intercom ID LED Indicators RED Network Connection BLUE Power Direct Hotspot Button Rel...

Page 8: ...B Please contact support if you need assistance programming a different APN for another network And you will need to have ready the APN of the SIM card you activate before programming can be done Be a...

Page 9: ...in PCB NOT USED 24v INPUT Use provided power supply or hook up to 24v solar system DO NOT USE 12v HERE 12v DC Battery backup 250v 1 Amp 5x20mm Quick Blow Input Fuse REPLACEABLE Must use a 30 Watt sola...

Page 10: ...ront Plate Modular Powder Coated Marine Grade Stainless Steel BS316 Front Plates with 3mm Acrylic on Design Marine Grade Stainless Steel BS316 Modular Plates Landscape Orientation PED Pedestal Surface...

Page 11: ...installation height Warranty See www aesglobalonline com warranty KEYPAD MODULE Power Supply 24V DC Steel Keypad Module 12 Square Metal Keys Blue illumination Keypad Codes configurable via App Slave c...

Page 12: ...nment distance is fixed Configuration Via App e g Sensitivity 1 5 Enable disable push notification Enable disable detection recordings AUDIO Audio Components Speaker and microphone noise reduction and...

Page 13: ...ports GSM Modem Models 4G Europe SIM7600E 4G USA SIM7600A 4G AUS NZ SIM7600SA Frequency Range LTE TDD B38 B40 B41 LTE FDD B1 B3 B5 B7 B8 B20 UMTS HSPA B1 B5 B8 GSM GPRS EDGE 900 1800MHz RF Output Pow...

Page 14: ...14 P a g e PHASE 3 Setup To be done before installing the intercom...

Page 15: ...correct APN to be set before full operation Please see the How to Change Router APN Check Signal at the end of this document Pages 55 57 Tip Ensure the router is fully operational and providing an in...

Page 16: ...l support may request you go back and perform this step before diagnosing further Search for Praetorian Guard and find the icon or scan the QR code if the phone has a QR scan app Note Be sure to accep...

Page 17: ...17 P a g e PHASE 3 Setup Continued...

Page 18: ...Use Intercom ID to add to the app manually admin 123456789 INTERCOM ID Relay 2 Relay 1 8GB SD CARD Serial Number 24V 0V N O C1 N C N O C2 N C B M S Reset EG GND LAN AES012345ABCDE The intercom ID numb...

Page 19: ...during app install Check microphone permissions for the app in the phone settings 4 The status is showing online then connecting then online again A This is normal when a phone roams between two Wi F...

Page 20: ...d The WiFi Hotspot ID The intercom will now begin to transmit its own Wi Fi network using the intercom ID reference E g AES XXXXXX XXXX 3 seconds With the user s phone search for available Wi Fi netwo...

Page 21: ...Enter user login details Enter the default pass code 123456789 and the users phone should now be connected directly to the intercom Android Press CONNECT Apple Press DONE Note Your device may state th...

Page 22: ...a point to point link It will still need connected to the network to be fully operational remotely Press the Video icon to view live video Note at close proximity you will experience acoustic feedback...

Page 23: ...ll be adjusted to your time zone automatically when the calibration button is selected Select NTP Server Save Settings Check the date time stamp The default date when the intercom has been reset is 1...

Page 24: ...service through the internet to the phone The notification will need to be accepted and then the APP will launch to reveal the visitor and give the user an opportunity to either accept or reject the c...

Page 25: ...ns and press the Praetorian notification This will launch the app and reveal the answer screen Press the icon shown to answer the call if you wish to speak to the visitor Press the appropriate lock ic...

Page 26: ...needed Praetorian Guard Swipe the notification left Press VIEW Phone will now launch app Press icon to answer TIP Make sure ringer switch is ON and volume is turned up TIP If you don t get notificati...

Page 27: ...27 P a g e PHASE 4 Installation Only to be done after the unit is successfully proven to be operating on the network during setup on phase 3...

Page 28: ...unit Step 3 Close unit Ensure the security screws or cam lock is adequately closed to ensure a correct seal Seal all mounting or cable cut outs by using sealant such as silicone Ensure that any produc...

Page 29: ...damaged and rendered out of warranty by the manufacturer 4G Router Integrated Tip Most connections will be pre wired Only connections needed during installation are SIM Card 24v DC Power 101 50V RVT 1...

Page 30: ...panel capacity and 10ah battery capacity for our intercoms Notes This unit s draw is 96mA standby 500mA calling with up to 2A spikes Note Please adhere to the cable thickness guide or the device may b...

Page 31: ...N C N O C2 N C B M S Reset EG GND Wiring Example SD card Speaker Volume Exit button 24v DC From PSU Gate controller N C button 12v DC not supplied Magnetic lock Note When the exit button is pressed i...

Page 32: ...ollows Step 2 On a new phone or tablet perform the following steps to log on to the intercom with the details which have been created by the ADMIN phone above Create a NEW username password Press the...

Page 33: ...user will press to talk This may also be required if a phone is in a particularly noisy environment or the intercom is located near a busy main road with high levels of traffic noise Intercom Volume...

Page 34: ...r pre programmed 4 6 digit code followed by the key to confirm Tip Press to confirm keypad code Ensure you program a keypad code in the app first then follow the steps below to use them on the keypad...

Page 35: ...35 P a g e PHASE 5 Advanced Setup Only to be done after the unit is successfully proven to be operating on the network after installation...

Page 36: ...36 P a g e Feature Shortcuts Settings Overview Standard Features Advanced Features Activity Log Add delete proximity cards tags Add delete keypad codes Turn on off notifications on events...

Page 37: ...ne Check APP version Add a new device ID Check current system firmware Add edit or delete users Adjust relay trigger times Adjust intercom time daylight saving Wi Fi settings Adjust maximum monitoring...

Page 38: ...incorrect Change the password Change the username Change the name of the intercom If you are connected via LAN you can pull the ID via the network Intercom ID can be added manually or auto filled by...

Page 39: ...ote The default call notification tone heard while not in the app cannot be changed Choose your preferred ringtone for calls while inside the app App Version Note Check the Google Play or the Apple ap...

Page 40: ...rs Logins Note See Firmware Updates for more info Intercom Firmware Version Add New User Edit User Delete User Username Password Cancel Save Note Administrator account cannot be deleted but the passwo...

Page 41: ...41 P a g e Adjust Relay Trigger Times Adjust Intercom Time Relay 1 Trigger times Relay 2 Trigger times NTP Server Enable Disable Daylight Saving Sync to device timezone Save Settings Save Settings...

Page 42: ...just Maximum Monitoring Time SSID currently connected to Search for WiFi Networks See WiFi Setup for more details Change the length of time you can view the camera direct from the app Save Settings No...

Page 43: ...answered before the call disconnects Change the length of time your intercom calls for Note If you do not have a good data signal i e 4G or WIFI on the receiving device it may stop you from receiving...

Page 44: ...ot the intercom Soft Reboot the intercom Soft Reboot the intercom Save Settings Note If the volume on the device is too high or is in a noisy environment it may cause echo or clipping in audio If this...

Page 45: ...of camera stream View activity log Motion Sensor Anytime the motion sensor detects movement a notification will be sent Enable Disable app push notifications Default OFF Note Motion Sensor feature nee...

Page 46: ...elay action to happen Note If a latched command is used then an unlatch will be required to return the relay to its normal state Date Time settings of the intercom must be accurate for correct operati...

Page 47: ...ht Note SD card must be inserted into the slot on the PCB for this feature to operate correctly The log will show the last 100 events Older events can still be retrieved via a microSD reader See page...

Page 48: ...Relay 1 The relay time is controlled via the main relay settings 24 7 options have a relay time specific to each code Note Press the button to confirm the keypad code after entering it 1 24 7 Codes ma...

Page 49: ...ricted ID s max 100 3 Auto Expire ID s max 100 Enter Name Select the days time an ID should work then enter the card ID press SAVE Enter Name Select how long the ID should be valid for then enter the...

Page 50: ...Voicemail feature Change sensor sensitivity When voicemail is activated if a call is not answered then an audio message will play to ask the visitor to leave a message A 20 second video recording can...

Page 51: ...lag voice problems freezing relays not opening the gate Wrong power cable too thin installed from 24v adaptor to the intercom or power adaptor too far from intercom Change the power cable to specifica...

Page 52: ...e once as the time is pulled from the server I think my intercom is not functioning correctly Firmware software bug Firstly ensure there is no network or site related issues To do this you can connect...

Page 53: ...on an older firmware and may have missed the automatic rollout you can contact the manufacturer technical support via phone or live chat who can perform the update manually via a remote desktop appli...

Page 54: ...s required the extraction and use of natural resources for its production It may contain hazardous substances for the environment In order to avoid the dissemination of those substances in our environ...

Page 55: ...direct using LAN cable Computer LAN port to LAN 2 on router PCB b Mobile Connect the AES 4G Router to an available LAN port on another router that has Wi Fi Step 2 Open web browser and type IP address...

Page 56: ...check screen on your device Please see below example for Apple and Android devices on how to proceed past this screen and gain access to the control panel Private Connection Security Screen for Apple...

Page 57: ...ually Once your desired APN has been selected press Save Apply Once your desired APN has been selected press Save Apply Step 5 You can now proceed to configure the intercom PCB in the following steps...

Page 58: ...obligations under this warranty shall be limited to the repair or exchange of any part This warranty shall not apply to products or parts thereof which have been repaired or altered without Seller s...

Page 59: ...ge to property and injury to or death of any persons This limited warranty extends only to wholesale customers who buy directly through the Seller s normal distribution channels The Seller does not wa...

Page 60: ...o provide a separation distance of at least 20 cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter End users and installers must be provide...

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