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QX1000 Manual III: Extension User's Guide

Edition 1, October 2013

SW Release 5.3.30 and higher

Summary of Contents for QX1000

Page 1: ...QX1000 Manual III Extension User s Guide Edition 1 October 2013 SW Release 5 3 30 and higher ...

Page 2: ...ng Management 9 Voice Mail Services 9 Voice Mailbox 9 Personal Settings 10 Change Password 11 Services for Incoming Calls 11 Recording Box 12 Conference Services 12 QX1000 s Auto Attendant Services 14 Call Codes Available in Auto Attendant 17 QX1000 s Graphical Interface 18 Extension User s Main Page 18 Recurrent Buttons 19 Recurrent Functional Buttons 19 Entering SIP Addresses Correctly 19 Extens...

Page 3: ...ension User s Guide QX1000 SW Version 5 3 x 3 Find Me Follow Me 39 Intercom 40 Emergency Interrupt 42 Voicemail Profile 43 Basic Services 43 General Settings 43 Hold Music 44 Do Not Disturb 44 Logout 45 Appendix Glossary 46 ...

Page 4: ... codes can be found here in Extension User s Guide This guide contains many example screen illustrations Since QX1000 offer a wide variety of features and functionality the example screens shown may not appear exactly the same for your particular QX1000 as they appear in this manual The example screens are for illustrative and explanatory purposes and should not be construed to represent your own ...

Page 5: ...00 IP PBX The Global Phone Network in a Box To get started the following information is helpful PHONES Your extension number is extension number and your password is password optional Remember to type the Auto Attendant number when you pick up your phone receiver to find THE WELCOME SPOT 0 will take you directly to voice mail for your extension 4 will confirm your extension number IP To reach your...

Page 6: ...rvice acts as an alternative Call Park dedicated mainly to IP line users To park the call using the Alternative Call Park feature the call should be held first using the appropriate Hold button on the IP Phones for IP line users When the call is held should be dialed to park the call Further actions are the same as for the Call Park service shown below Alternative Directed Call Park The service ac...

Page 7: ...in the call Extension Number Whisper to the third party s call You will be able to listen to the call and speak only to extension you have dialed Extension Number Barge in to the third party s call You will be able to listen to the call and speak to all participants Extension Number If you have problems using and feature codes turn to your system administrator for the corresponding configuration T...

Page 8: ...n the timeout defined by QX1000 s administrator during which hold music if configured will be played to the parked party Contact your system administrator if you need the call parking timeout to be modified When the Call Park timeout expires a short ring notification will be sent to the phone initiating the call parking and if no one picks up the parked call or if the phone is off the hook the par...

Page 9: ...s for the first time will activate the Voice Mail Configuration Wizard which will prompt the essential user s personal settings Below are instructions on how to proceed with the Voice Mail Configuration Wizard from the handset Enter Voice Mail Services for the first time after QX1000 s first boot up reset factory default or Voice Mail Configuration Wizard activation Dial the extension user s new P...

Page 10: ... press pound to assign the Normal priority Send a Message or Leave a Reminder Dial Destination Number Leave a reminder Record a Message Dial additional Destination Number Dial to mark the message as Urgent or press pound to assign the Normal priority Record a Message Dial to mark the message as Urgent or press pound to assign the Normal priority Please Note This service is restricted regarding sen...

Page 11: ...ices Review System Messages Greeting Message Incoming Blocking Message Outgoing Blocking Message Your Name Out of Office Message Find Me Follow Me FMFM Message Listen to Current Greeting Message Listen to Current Incoming Blocking Message Listen to Current Outgoing Blocking Message Listen to Current Name recorded Listen to Current Out of Office Message Listen to Current FMFM Message Record a New G...

Page 12: ...g started stopped or paused Lock the conference Locks the conference When conference is locked nobody can dial in any more Service is available for Moderators only Unlock the conference Unlocks the conference Now participants are allowed to dial in to the conference Service is available for Moderators only Dial out to all users with dial out settings enabled Initiates the dial out to all participa...

Page 13: ...With a lecturer permission granted listener can speak to the conference having all other participants muted in the conference This service is available for listener participants only Cancel the Request to Speak With this key combination listener cancels his request to speak and a notification hand up icon disappears from the Conference Progress table This service is available for listener particip...

Page 14: ...1000 s extensions both active or inactive in order for example to check the voice messages left for an absent user The mailbox may be protected by a user password optional set by the system administrator or user You may remotely access your mailbox dialing QX1000 s phone number and using the Auto Attendant s voice menu key for Voice Mail and entering your password if any To navigate within your vo...

Page 15: ...he caller will be reconnected to the QX1000 s Auto Attendant Please Note The detected caller number must correspond to the one applied by the caller In case of PSTN call back at least one PSTN line must be available on the QX1000 There must be network connectivity and the destination must be reachable Non Permanent Call Back Non Permanent Call Back configuration service allows trusted caller to or...

Page 16: ...ensions by spelling names assigned to the extensions and configured by administrator using the keypad of the phone More than one name may be assigned to an extension reaching the extension by spelling one of the names attached to it If the spelled name matches to some record in the extensions directory table a wave file with the extension user name or any other information characterizing the exten...

Page 17: ...ns This feature can only be used when accessing from PSTN to the external SIP destination through QX1000 s AA or vice versa This feature is not available on the second QX1000 Auto Attendant calling from one Auto Attendant to another Remote Configuration Menu allows remote enabling disabling of the Unconditional Call Forwarding service for Any Address or Other Addresses entries in the Caller ID Bas...

Page 18: ...sion User s Main Page As a result of logging in as an extension user the page Extension Settings page is displayed with the Voice Mailbox as a startup and allows you to manage the voice mails directly after the login Extension Settings also allow you to access the following settings to operate and perform actions that are private for each user Voice Mail Voice Mailbox Voice Mail Settings Group Lis...

Page 19: ... displayed to enter the modified settings Delete Deletes the selected entry s of a table A warning message will ask for confirmation before deleting an existing entry Select All Selects all table entry s for example for further deletion Inverse Selection Inverses opposites an existing selection of table entry s If no entries are selected clicking the button will select all records Refresh in May b...

Page 20: ...al out of office greeting is played instead of the main greeting message when out of office option is selected on the extension Voice Mailbox QX1000 provides caller the possibility of leaving voice messages when called extension is busy or unavailable A voice mail greeting message and a voice signal indicating voice mail recording initiation are played back to the caller All voice mail functionali...

Page 21: ...the Voice Mailbox tables can be selected by a checkbox for editing deleting or marking The following functional buttons serve to modify the table entries Forward link allows forwarding a selected voice mail to one or more email addresses with some enclosed message in the email body The link refers to the page where email addresses should be defined use a space semicolon or a comma to separate the ...

Page 22: ...mail itself in the order sorted by the priority level starting with the message in highest priority or If no priority is specified they will be played in the order in which messages were received i e starting with first oldest message When the last message is played the Voice Mail help will be replayed Send mails count information message announces the number of New unread voice messages in the ma...

Page 23: ...umber of times text field For Callback call type the first notification is sent to the voice mail author after the first expiration of the interval defined in the Repeat every text field For calls with call type different from Callback the first notification will be sent immediately Restore default Notification Message restores the default notification message If the checkbox is selected the file ...

Page 24: ...ing gets activated again Forward Rewind Duration drop down list is used to select the timeout in seconds used to shift the voice mail playback from the handset For more instruction on how to shift the voice mail playback please refer to Feature Codes Restore default Greeting file will restore the default greeting file If the checkbox is selected the file upload will be disabled Upload new greeting...

Page 25: ...pes PBX local calls between QX1000 extensions and Auto Attendant SIP calls through a SIP server Auto for undefined call types The destination independent on whether it is a PBX number SIP address or PSTN number will be reached through Routing The Address text field is used to define the address that ought to be included in the group The value in this field is strictly dependent on the Call Type de...

Page 26: ...ss extension or PSTN number as a search criteria Calling Phone requires the caller party s SIP address extension or PSTN number as a search criteria For both Called and Calling Phone wildcards are available see chapter Entering SIP Addresses Correctly If the defined caller or called addresses are inserted incorrectly the Calling Called address is incorrect error message will prevent filtering Fig ...

Page 27: ...d Calling Settings page lists all defined Calling codes with following parameters Add opens the Speed Calling Settings Add Entry page where the user may add a preferred key combination for Speed Calling Edit opens the Speed Calling Settings Edit Entry page where the Speed Calling codes may be edited The page includes the same components as the Add Speed Calling Code page If no records are selected...

Page 28: ...n this page may be modified and submitted This page consists of the following components Extension shows a non editable parameter providing information about the current user extension number Display Name defines an optional parameter used to identify the caller Usually the display name appears on the phone display if a call is placed or a voice mail is sent The field is not limited regarding symb...

Page 29: ...ow to specify the saving location The Change password link refers to the page where user s password can be changed Change Password page is used to change the user s password The GUI Access Password offers the following components The New Password text field requires a new password for the Administrator or Local Administrator Reentering the new password in the Confirm New Password text field will c...

Page 30: ...e caller ID based services for all addressed When adding a new caller address Any Address is changed to Other Addresses Now there could be different configurations for the specified addresses and for all others Fig III 19 Caller ID Based Services page Add opens the Caller ID Based Services Add Entry page where a new address and presence states can be defined This page consists of the following com...

Page 31: ... available to the user To Configure Caller ID Based Services 1 Press the Add button on the Caller ID Based Services page The Caller ID Based Services Add Entry page where new addresses can be defined will appear in the browser window 2 Define an optional Description of the address 3 Select the call type from the Call Type drop down list 4 Enter the SIP address or extension number dependant on the ...

Page 32: ...calls and SIP calls If you call through FXO ISDN port to a PSTN number the called party will still see your caller ID To hide your caller ID for PSTN destinations contact your PSTN operator Fig III 22 Hiding Caller Information page Incoming Call Blocking Incoming Call Blocking allows blocking unwanted incoming calls for a QX1000 extension This page provides the necessary settings for incoming call...

Page 33: ... user cannot disable it Please Note The administrator can protect the service from being disabled by you Contact the administrator if you have problems establishing a certain call The Enable Service checkbox selection blocks all calls to the corresponding Address listed in the Caller ID Based Services table associated to the corresponding extension The Send Message to Caller Party checkbox is avai...

Page 34: ... Unconditional Call Forwarding and Many Extensions Ringing automatically will be disabled on the current extension Selecting Enable Service activates the Call Hunting service on the current extension The table displayed here lists the extensions where the call must be consecutively duplicated in case of a call from the corresponding caller Line Status indicates if the extension is Attached Not Att...

Page 35: ...sion Selecting Enable Service activates the Many Extensions Ringing service on the current extension The table displayed here lists all existing extensions on the QX1000 Any or all of the extensions can be enabled to participate in the Many Extensions Ringing for the selected extension The State column displays whether or not the extension is enabled to participate with the Many Extension Ringing ...

Page 36: ...ent extension The table displayed here lists the destinations where the incoming call from a particular caller should be unconditionally forwarded Enable Disable functional button is used to enable disable the corresponding forwarding destinations This is helpful to avoid removing forwarding destination s if they are not applicable at the moment Add opens the Add Entry page to add forwarding desti...

Page 37: ...h the Call Routing Table The Forward To text field requires the SIP address see chapter Entering SIP Addresses Correctly or extension number where an incoming call from a particular caller should be forwarded when the called extension is busy If the address already exists in the table selecting Save will display the error Caller address already exists Fig III 31 Busy Call Forwarding page A wildcar...

Page 38: ...stem administrator to configure the SMS Settings Send E mail checkbox enables email notifications sending to the user s mailbox when no answer call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the E mail Address text field where the user s email address should be defined If you feel this service is not working contact your system adm...

Page 39: ...ust a sequence in which the destinations will ring Attention This service has higher priority over all Caller ID based supplementary services except for Incoming Call Blocking and Unconditional Call Forwarding This means that if the same caller is configured in the incoming call blocking unconditional call forwarding and the Find Me Follow Me pages the incoming call blocking and the unconditional ...

Page 40: ...e file Attention The uploaded file needs to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading it and the Invalid audio file or format is not supported warning message will appear The system also prevents uploading if there is not enough memory available for the corresponding extension and the You do not have enough space warning message will appear The...

Page 41: ...dPoint IP 501SIP snom 821 Polycom SoundPoint IP 550SIP snom 870 Polycom SoundPoint IP 601SIP snom MeetingPoint Polycom SoundPoint IP 650SIP Aastra 480i Polycom SoundStation IP 6000 Aastra 480iCT Polycom VVX 300 310 Aastra 9112i Polycom VVX 400 410 Aastra 9133i Polycom VVX 1500 Aastra 9143i 33i Linksys SPA921 Aastra 9480i 35i Linksys SPA922 Aastra 9480iCT Linksys SPA941 Aastra 6751i Linksys SPA942 ...

Page 42: ... play audible signal before Intercom activation whether the Play audible signal before Intercom activation checkbox in the call routing is enabled or not Fig III 36 Intercom page Silent Activation this selection allows you to activate the Intercom service silently without any audible signal whether the Play audible signal before Intercom activation checkbox in the call routing is enabled or not At...

Page 43: ...the following components No answer timeout lists the possible timeout values for the incoming call ringing duration before the voice mail system answers Call Waiting is used to receive an incoming call when you are currently on a call The caller will hear a ringing tone and the QX1000 user will hear a special beeping on the telephone when the call arrives To switch between the current call and the...

Page 44: ...ding if insufficient memory is available for the corresponding extension and will then announce You do not have enough space Please Note It is recommended to use a piece of music not longer than one minute to leave enough space for user defined messages and voice mails The Download Hold Music File link appears only if a file has been uploaded recently It downloads the audio file to the PC and open...

Page 45: ...5 3 x 45 Logout This option is used to close the session between the user PC and QX1000 and to leave the QX1000 Web Management or enter into the management with another login By selecting the Web Management link the startup page will be displayed and the user will need to login again ...

Page 46: ...em that connects lines to lines and lines to trunks Sometimes used to refer to the building in which a switching system is located and the associated equipment It is also the physical point where calls enter the long distance network CODEC Compression DECompression that transforms analog voice into a digital bit stream and vice versa It is now an overall term for the technology used in digital aud...

Page 47: ...oviding controlled access from the internet to hosts inside the organization s internal networks Firmware is computer or OS required software that resides on ROM Foreign Exchange FX a Central Office trunk that has access to a distant Central Office A dial tone is returned from that distant Central Office and a location can be reached in the area of the foreign Central Office by dialing a local num...

Page 48: ...ay most commonly a network device that converts voice and fax calls in real time between the public switched telephone network PSTN and an IP network The main IP gateway functions include voice fax compression decompression packetization call routing and control signaling Additional features may include interfaces to external controllers such as gatekeepers or soft switches billing systems and net...

Page 49: ...blic Switched Telephone Network PSTN refers to the local telephone company R Real Time Transport Protocol RTP the Internet standard protocol for the transport of real time data including audio and video allows applications to synchronize audio and video information RTP connections are established between servers across the Internet after voice has been converted to IP format RTP is used in virtual...

Page 50: ...col in the TCP IP protocol stack UDP is a simple protocol that exchanges datagram without acknowledgments or guaranteed delivery requiring that error processing and retransmission be handled by other protocols Universal Serial Bus USB is an interface with a protocol that is designed to handle a broad range of devices telephones modems printers etc Upstream in communications there are two circuits ...

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