The Cisco 7962/7942 IP telephone provides easy access
to a wide range of business features.
SOFT KEYS
Features available based upon the state of your phone
Features available with the 7962/7942 IP phone:
•
Backlight line buttons
o
Green, steady – Active call on this line
o
Green, blinking – Call on hold on this
line
o
Orange, blinking – Incoming call ringing
on this line
o
Red – Shared line, currently in use
o
No color – No call activity on this line
TO PLACE A CALL
Internal
•
Lift Handset, press the Speaker button, line button or
the New Call soft key
•
Dial Extension
External
•
Lift Handset, press the Speaker button, line button or
the New Call soft key
•
Local – Dial 9 + Number
•
Long Distance – Dial 9 + 1 + Long
Distance Code
Emergency 911 or 9-911
LAST NUMBER REDIAL
•
Press the REDIAL soft key
DO NOT DISTURB
DND allows you to still see who is calling, but turns the
ringer off
•
Press DND to turn on and off
iDIVERT
Personal Line
•
This soft key is used to send the caller directly into
your voicemail when your phone is ringing.
CALL FORWARD
To Activate
•
When your phone is idle, press the CFWDALL soft
key
•
Enter the number, OR press MESSAGE key for
sending calls directly to Voicemail
To Cancel
•
Press the CFWDALL soft key
CALL HOLD
To Place a Call on Hold
•
From an existing conversation, press the HOLD soft
key
To Retrieve a Call on Hold
•
Press the RESUME soft key
•
If there are multiple calls on hold, scroll to the
desired line before pressing the RESUME soft key
TO ANSWER A SECOND CALL and JOIN
To answer the second incoming call
•
Press the ANSWER soft key if it’s appropriate to
place your first caller on hold (pressing this soft key
automatically puts the first caller on hold)
To Join these two callers to create a 3-way call
•
While talking with one of your callers
•
Scroll to the call that is on hold
•
Press the MORE soft key until you see JOIN
•
Press the JOIN soft key
TO TRANSFER A CALL
•
During a call, press the TRANSFER soft key
•
Dial the number
•
Announce the call
•
Press the TRANSFER soft key to complete the
transfer, hang up
OR
•
If the person you attempt to transfer the call to is not
available, press the END CALL soft key and
the RESUME soft key to return to the original caller
AD-HOC CONFERENCE CALL
(maximum of 6)
•
While a call is in progress, press the MORE soft key
•
Press the CONFRN soft key
•
Dial the extension or outside number.
•
After the party answers, press the CONFRN soft key
to bring the parties together
To add additional parties
•
Repeat the above steps
To reconnect to the Conference when a called party isn’t
joining
•
If the person you attempt to bring into the conference
is not available, press the END CALL soft key and
then the RESUME soft key to return to the
conference call
To view the conference call members
•
Press the MORE soft key, then press the CONFLIST
soft key to view the members on the conference call
CALL PARK
To Park a Call (park positions 8250-8269)
•
On an existing call, press the MORE soft key and
then the PARK soft key, the call is automatically
placed into a park position, note the position
•
Hang Up
To Retrieve a Parked Call
•
Dial the park position to which the call was parked,
you are now connected
CALLBACK
To Place a Callback, listen for the phone to ring
•
Press the CALLBACK soft key
•
Press the EXIT soft key to save the Callback or press
CANCEL to cancel the Callback
•
Hang up
To activate the Callback
When the called party is available, you will receive
an audio and visual alert from your phone. Press the
DIAL soft key to dial the number OR press the
CANCEL soft key to cancel the Callback
