Replacement Guide for
the HT2000W and
HT2010W Satellite
Modems
1041317-0001 Revision G February 17, 2021
11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830
Page 1: ...Replacement Guide for the HT2000W and HT2010W Satellite Modems 1041317 0001 Revision G February 17 2021 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830...
Page 2: ...o ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to cha...
Page 3: ...to test the Internet connection If your old modem is an HT2000W or HT2010W please use the box from the new modem to ship it back to Hughes Take the prepaid UPS shipping label from the packing slip on...
Page 4: ...ill prevent you from having to manually enter the new SSID password or network settings on each of your devices Note This is explained in further detail on page 8 of this document If you prefer to use...
Page 5: ...he power outlet first circled to avoid static electricity discharges that could shock you and or damage the modem 2 Disconnect the remaining cables as shown in Figure 1 Use the diagram that correspond...
Page 6: ...ug into the power outlet last circled This is to avoid static electricity discharges that could shock you and or damage the modem 1 Refer to Figure 2 and connect the satellite coax and LAN Ethernet ca...
Page 7: ...he DC IN port the flat side of the plug should face the modem s side panel nearest to the port Figure 3 shows the correct position of the power cord connector When connecting the power cord you must p...
Page 8: ...sing a device connected directly to the new modem such as a laptop or desktop computer you should make sure it is operating properly Make sure you have waited approximately 60 minutes since you plugge...
Page 9: ...ss a web site reboot your customer provided wireless router if applicable otherwise reboot the computer 6 Try again to open an Internet web site If you can open a web site the modem is ready to use If...
Page 10: ...set up the new modem the same way To do this 1 Type 192 168 0 1 into a web browser on any device connected directly to your HT2000W or HT2010W 2 Click the WiFi Settings link in the side panel as show...
Page 11: ...of the modem If you need assistance If you have a question or need assistance call HughesNet Customer Care toll free at 1 866 347 3292 Please read these instructions before you call If you cannot com...
Page 12: ...the old unit within 30 days If you do not return your old modem an unreturned equipment fee will be applied See highlighted logo Figure 8 Please return your old modem old power supply and any cables...
Page 13: ...e box with packaging tape Use only packaging tape 4 Place the prepaid UPS return label to Hughes Network Systems on the box so it covers the old label with your address on it Note Make note of your re...
Page 14: ...Revision G Disposing of the HT1000 or HT1100 If you have an HT1000 or an HT1100 dispose of it based on your local waste management guidelines Do NOT return it to Hughes See highlighted logo Figure 10...
Page 15: ...ick up at your home Call 1 800 742 5877 Be prepared to give the full UPS tracking number Note Your return label is prepaid by Hughes There is no additional shipping charge for you to return your old e...