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DETEWE OpenVoice 200, User Manual

The DETEWE OpenVoice 200 is an advanced communication device, designed to enhance your business needs. For easy setup and troubleshooting, make sure to download the user manual from our website, manualshive.com, absolutely free. Gain a comprehensive understanding of this innovative product and maximize its potential with our detailed manual.

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OpenVoice

200

The Voice-Mail System

in the OpenCom 100

Communications System

User Guide

Summary of Contents for OpenVoice 200

Page 1: ...OpenVoice 200 The Voice Mail System in the OpenCom 100 Communications System User Guide ...

Page 2: ...nfor mation please consult your system administrator or your local dealer Your system administrator local dealer is Name Telephone In addition you can call our service telephone number in Germany on 0049 1805 33 83 93 for EUR 0 12 minute 24 hours a day 7 days a week where a competent service representative will help you You can also reach us by fax e mail or via our Web site fax 0049 1805 33 83 94...

Page 3: ...een Messages 8 Pauses During Playback Fast Forwarding and Rewinding 8 Callback to Caller 8 Setting a Notification Call 8 Using OpenVoice from a Remote Terminal 8 Scope of Delivery 9 Installation 10 Installation of the Multimedia Card 10 Licencing the Release Procedure 12 CE Symbol 12 Declaration of Conformity 13 Configuration and Administration 13 Using OpenVoice 16 Preset Functions 16 Setting Fun...

Page 4: ...21 Using the Telephone Number of OpenVoice 21 Using the Telephone Number of Your Telephone 22 The Voicebox Menu Card 22 The Voice Menu of OpenVoice 23 Menu 1 New messages 23 Menu 2 Existing messages 24 Menu 3 Central settings 24 Menu 4 Central welcoming texts 26 Voice Menu 27 Technical Data 29 ...

Page 5: ...h as the playback and deletion of messages are addition ally supported by displays and en hanced menu cards allow you to op erate these functions faster and more easily In addition to using this internal voice mail system you can as before also use external voice mail systems on the OpenCom 100 In order touse OpenVoiceasaprogramcomponent of your OpenCom 100 you need an appropriate licence This man...

Page 6: ...ce menu and the messages received bythevoiceboxes aresaved on this card Recording capacity is in creased by means of compression The free capacity on the card is dy namically spread across all voice boxes and the memory defined for each voicebox is not reserved Performance Range Call Number of OpenVoice OpenVoice is accessed via an inter nal or external call Your system ad ministrator configures a...

Page 7: ...ers can also record personal texts for welcoming and saying goodbye to callers Customised Prompt Texts Users of a voicebox can edit i e record play correct or delete their personal prompt texts for Open Voice on any telephone Courtesy Service OpenVoice supports the Courtesy Service feature for user groups Any external party who calls a telephone number belonging to a particular user group will hea...

Page 8: ...ne 52 signals voice boxmessages bymeans ofaflashing dot in the middle of the display MWI display The OpenPhone 52 activates this as soon as there is at least one message in your voicebox that you haven t yet listened to Notification Call A voicebox user can also be notified of the arrival of messages in this voicebox on another number on a different terminal After accepting the call and entering h...

Page 9: ...the entire system via the OpenCom 100 Configurator For voiceboxes with the Courtesy Service feature after Time call forwarding has to be set Using the secretarial function it is possible to have another subscriber number called directly instead of your voicebox Activating Deactivating Your Voicebox All voicebox users have the possibil ity of activating or deactivating the recording of messages at ...

Page 10: ...The playback of messages can be fast forwarded or rewound in 5 second intervals Callback to Caller All voicebox users on a system termi nal have the possibility of directly answering an incoming message In order to do this the message must contain the caller s telephone number which can be dialled auto matically if desired Setting a Notification Call All voicebox users have the possibil ityof havi...

Page 11: ...ng to the capacity of the accompanying multimedia card and the number of supported voice boxes OpenVoice 202 32 Mbyte multimedia card licence for 2 voiceboxes OpenVoice 210 Expansion for OpenVoice 202 with a licence for 10 voiceboxes altogether OpenVoice 220 64 Mbyte multimedia card licence for 20 voiceboxes OpenVoice 260 Expansion for OpenVoice 220 with a licence for 64 voiceboxes altogether The ...

Page 12: ... procedure please refer to Licencing the Re lease Procedure starting on page 12 Installation of the Multimedia Card DANGER This device con tains dangerous voltages This is how you proceed 1 Pull the plug of the OpenCom 100 from the mains 2 Open the housing cover of the OpenCom 100 3 Remove the module cover CAUTION Provide pro tection against electrostatic discharges Static electricity can damage t...

Page 13: ...e you 4 Insert the multimedia card into the base at the upper edge of the module board Inserting the multimedia card 5 Replacethecoverofthemodule OpenCom 110 and OpenCom 120 Insert the stops at the lower end of the cover into the recesses of the connec tion panel module Press down on the cover of the module until upper catches 1 and 2 en gage OpenCom 105 Insert the clamps A to D overtheirstays app...

Page 14: ...0 Web console in the System Info Versions menu an Internet access in order to generate the release key from this information on the DeTeWe licence server 2 Instructions for the further procedure can be found in your licence confirmation The release key is used to configure and activate the optional compo nent called OpenVoice via the Web console of the OpenCom 100 For in structions on how to do th...

Page 15: ...enCom 100 communication sys tem the following requirements must be fulfilled Make sure that the latest firmware version of the OpenCom 100 has been loaded If the firmware has been up dated from version 3 0 to 4 0 new voice files must be loaded in order for OpenVoice to oper ate You will find the OpenCom 100 firmware and the voice files for OpenVoice on the OpenCom 100 product CD Authorised DeTeWe ...

Page 16: ...nu Select Announcer 1 Announcer 2 Announcer 3 or switch the feature for the group off 2 Activate the option Central wel coming text changeable for a voicebox in the OpenVoice Voiceboxes menu 3 Configure up to three prompt texts in the voice menu of Open Voice Menu 4 Central welco ming texts Note Detailed information regard ing the settings in the Configurator menu can be found in the online help d...

Page 17: ...his PIN is a se cret number with which a number of users can safeguard their shared voicebox against unauthorisedaccess Itisnotthe same as the terminal PIN with which a single user can activate the telephone lock on his termi nal for instance If a user has changed the PIN of his voicebox from another terminal and sub sequently forgotten it you can reset this PIN to the factory set ting of 0000 her...

Page 18: ...e to a caller for leaving a message He has set whether or not you have remote access to your voicebox i e from a terminal other than the one assigned He has set whether or not you are authorised to edit central welcoming texts for the Courtesy Service feature Setting Functions on Your Terminal You can change a number of preset settings and activate other Open Voice functions on your terminal You c...

Page 19: ...o press certain number keys in order to set a function or to change menus and you can also record your in dividualised texts here Use the star key to con firm the input of a string of dig its Use the hash key to can cel an entry or to return to the next highest menu level Enter 0 to repeat the last prompt If you don t make any inputs for a long time the connection to OpenVoice will automatically e...

Page 20: ...oice will inform you as to whether there are any new mes sages in your voicebox 4 You can now query and edit messages and make settings for your voicebox 5 For all further operating steps follow the instructions given in the voice menus To call your voicebox from a telephone whose number is assigned to your voicebox 1 Enter the internal telephone number your system administra tor has configured fo...

Page 21: ...lled on the terminals and in theOpenCTI 50 in different ways on the OpenPhone 6x System Telephones The LED next to the Info key flashes and you are informed of in coming messages in the Infos menu on the display on the OpenPhone 52 A flashing dot in the middle of the display signals that there is at least one message in your voicebox that you haven t yet listened to MWI dis play Message Waiting In...

Page 22: ...ncoming messages New mes sages which have not been lis tened to yet are marked with a the most recent messages are at the top of the list 2 Select a message and press 3 You now have the following op tions Play lets you listen to the mes sage Select Delete to delete the message Select Dial to call back the caller Infos displays the caller s tele phone number and or user name as well as the time and...

Page 23: ...s been transmitted Note Detailed information on working with the OpenCTI 50can be found in the online help documenta tion on Standard Terminals Proceed as described in Calling Your VoiceboxfromanInternalTerminalon page 18 and Calling Your Voicebox from a Remote Terminal on page 21 Calling Your Voicebox from a Remote Terminal If your system administrator has set Remote control authorisation for a v...

Page 24: ... voice box 2 Enter your voicebox PIN 3 For all further steps please fol low the instructions given in the voice menu The Voicebox Menu Card After a voicebox has been config ured for a OpenCom 100 user the Main menu is expanded on the sys tem telephone assigned to this box The new Voicebox menu will help you work with OpenVoice The menu contains the following items Voicebox mess This contains a lis...

Page 25: ...sh keys and on your telephone on system terminals you can also use menus which have been specially integrated and ex panded for OpenVoiceas an alterna tive means of operation Note Inputs which you frequently make can be abbreviated by using a series of corresponding code digits this shortcut is referred to as a code digitprocedure andcanbeusedboth prior to and during voice prompts Refer to the Voi...

Page 26: ...reate free memory space on the multimedia card which will then be available again for re cording new messages and for other voicebox users Example 96 4321 2 8 5 You call OpenVoice 96 and enter your PIN which you have changed to 4321 in the meantime Of the messages still present in your box 2 you want to listen to the fifth one 8 5 and you confirm your input ofthemessagenumber withthe star key Menu...

Page 27: ...21 3 3 3 Intheaboveexampleyouswitch the announcement stating the telephone number the announcement is switched off if it was previously on and it is switched on if it was previously off You can switch the PIN query for internal calls to the voicebox on or off You can define a telephone number on which you are called on another terminal when a messagearrivesinyourvoicebox and can then activate the ...

Page 28: ...000 Menu 4 Central welcoming texts In OpenVoice the Central welco ming text changeable option can be activated for your voicebox Note This menu is only available if this option is active for your voicebox This setting authorises you to edit the central welcoming texts for the Courtesy Service feature in the voice menu of OpenVoice using Record Play or Delete You can define up to three welcom ing t...

Page 29: ... 5 seconds 5 Pause 6 Fast forward 5 seconds 8 Specific message from 2 Existing messages 9 Delete message 99 Delete all messages Messages and Central Welcoming Texts Main menu 1 New messages 2 Existing messages 3 Central settings see reverse side 4 Central welcoming texts Calling your voicebox 1 Enter the internal telephone number your system administrator has configured for OpenVoice 2 Follow the ...

Page 30: ...tification calls 1 Change notification number 2 Notification call on off 8 Secretarial function 1 Change secretarial number 2 Secretarial function on off 9 PIN number Settings 1 Message length 60 sec specify 2 Message recording on off 3 Announcement of phone number on off 4 Announcement of date time on off 6 PIN query on off 1 Record 2 Play 9 Delete 1 Text 1 2 Text 2 3 Text 3 4 Text 4 7 Standard t...

Page 31: ...ustable per user Maximum recording time Adjustable per voicebox Telephone numbers 20 per voicebox Welcoming texts 4 per user Closing texts 4 per user Courtesy Service Yes Message WaitingIndication MWI display Yes Notification call Yes Secretarial function Yes Time stamp Yes Length of user PIN 4 digits Model OpenVoice 202 MultiMedia Flash Card 32 Mbytes OpenVoice 210 MultiMedia Flash Card 32 Mbytes...

Page 32: ...30 Notes Notes ...

Page 33: ...31 Notes Notes ...

Page 34: ...32 Notes Notes ...

Page 35: ......

Page 36: ... 282000 Telefax 01442 345677 Other countries DeTeWe AG Co Zeughofstrasse 1 D 10997 Berlin Germany Service telephone 49 18 05 33 83 93 EUR 0 12 minute 24 hours a day 7 days a week Telefax 49 18 05 33 83 94 E mail info detewe de WWW http www detewe de Subject to changes Status 06 2002 ...

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