Dell Studio XPS 13 - Laptop - Obsidian Service Manual Download | Manualshive

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XPS 13 Convertible

Service Manual

Computer Model: XPS 9365
Regulatory Model: P71G
Regulatory Type: P71G001

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Summary of Contents for Studio XPS 13 - Laptop - Obsidian

Page 1: ...XPS 13 Convertible Service Manual Computer Model XPS 9365 Regulatory Model P71G Regulatory Type P71G001 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 10 Rev A03 ...

Page 3: ...cautions 12 Prerequisites 12 Procedure 12 6 Replacing the battery 14 Lithium ion battery precautions 14 Procedure 14 Post requisites 14 7 Removing the solid state drive 15 Prerequisites 15 Procedure 15 8 Replacing the solid state drive 16 Procedure 16 Post requisites 16 9 Disconnecting the wireless antenna cables 17 Prerequisites 17 Procedure 17 10 Reconnecting the wireless antenna cables 19 Proce...

Page 4: ...sites 26 17 Removing the display assembly 27 Prerequisites 27 Procedure 27 18 Replacing the display assembly 29 Procedure 29 Post requisites 29 19 Removing the system board 30 Prerequisites 30 Procedure 30 20 Replacing the system board 33 Procedure 33 Post requisites 33 Entering the Service Tag in the BIOS setup program 33 21 Removing the keyboard 34 Prerequisites 34 Procedure 34 22 Replacing the ...

Page 5: ...4 Replacing the palm rest assembly 37 Procedure 37 Post requisites 37 25 Flashing the BIOS 38 26 System diagnostic lights 39 27 Getting help and contacting Dell 41 Self help resources 41 Contacting Dell 41 Contents 5 ...

Page 6: ...de the computer replace all covers panels and screws before connecting to the electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell techn...

Page 7: ...cket System board M1 6x2 5 2 Display hinges Palm rest assembly M2 5x3 5 6 Fingerprint reader bracket Palm rest assembly M1 6x1 5 1 Hard drive plate System board M1 6x2 5 2 Hard drive SSD bracket Palm rest assembly M1 6x3 2 Keyboard Palm rest assembly M2x2 6 Keyboard Palm rest assembly M1 6x1 5 23 Middle bezel LCD cover M1 6x3 6 Security cable slot Palm rest assembly M2x3 2 Speakers Palm rest assem...

Page 8: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 8 After working inside your computer ...

Page 9: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Remove the eight screws M2x3 that secure the base cover to the palm rest assembly 2 Using your fingertips open the system badge 3 Remove the screw M1 6x4 under the system badge that secures the base cover to the palm rest assembly 4 Starting from the front corner of the computer pry up the base co...

Page 10: ...10 Removing the base cover ...

Page 11: ...ety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the base cover with the screw holes on the palm rest assembly and snap the base cover into place 2 Using your fingertips open the system badge 3 Replace the screw M1 6x4 under the system badge that secures the base cover to the palm rest assembly 4 Replace the eight...

Page 12: ...tery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a Lithium ion battery can be dange...

Page 13: ...Removing the battery 13 ...

Page 14: ...bjects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a Lithium ion battery can be dangerous In such an ins...

Page 15: ..._compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Peel off the display cable tape from the hard drive plate 2 Remove the two screws M1 6x2 5 ...

Page 16: ...le Exercise care when handling the solid state drive Topics Procedure Post requisites Procedure 1 Align the notches on the solid state drive with the tabs in the solid state drive slot slide the solid state drive at an angle into the solid state drive slot then press the other end of the solid state drive down 2 Align the screw holes on the hard disk plate with the screw holes on the system board ...

Page 17: ... best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE The wireless card is integrated into the system board and can not be removed Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screw M1 6x2 5 that secures the wireless card bracket to the system board 2 Lift the wireless card bracket off ...

Page 18: ...18 Disconnecting the wireless antenna cables ...

Page 19: ... com regulatory_compliance Topics Procedure Post requisites Procedure 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color schemes for the wireless card supported by your computer Table 2 Antenna color codes for wireless card connection Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Pl...

Page 20: ...Post requisites 1 Replace the battery 2 Replace the base cover 20 Reconnecting the wireless antenna cables ...

Page 21: ...e page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Peel off the tape securing the speaker cable to the system board 2 Disconnect the speaker cable from the system board 3 Note the speaker cable routing and peel off the tape that secures the speaker cable to the system board 4 Remove the four screws M2x2...

Page 22: ...e at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Using the alignment posts on the palm rest assembly place the speakers on the palm rest assembly 2 Replace the four screws M2x2 that secure the speakers to the palm rest assembly 3 Route the speaker cable on the system board and adhere the tape to the system board 4 Connect the speaker cable to the system board 5 ...

Page 23: ...ory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the coin cell battery cable f...

Page 24: ...r follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Connect the coin cell battery cable to the system board Post requisites 1 Replace the battery 2 Replace the base cover 14 24 ...

Page 25: ...re safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the cable latch on the touch pad 2 Disconnect and remove the cable from the touch pad 3 Remove the two screws M2x2 that secure the touch pad to the palm rest assembly then lift the touch pad...

Page 26: ... Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the touch pad with the screw holes on the palm rest assembly then slide the touch pad into the palm rest assembly at an angle 2 Replace the two screws M2x2 that secure the touch pad to the palm rest assembly 3 Insert the touch pad cable into the connector on the touch p...

Page 27: ...latory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Disconnect the wireless card Procedure 1 Peel off the tape that secures the display cable to the hard disk plate 2 Remove the two screws M1 6x2 5 securing the display cable bracket to the system board 3 Lift the display cable bracket off the display cable 4 Using the pull tab disconnect th...

Page 28: ... face down and then remove the six screws M2 5x3 5 that secure the display hinges to the palm rest assembly NOTE Ensure the surface is flat and free of objects when placing the display assembly face down 8 Lift the display assembly off the palm rest assembly 28 Removing the display assembly ...

Page 29: ...and align the screw holes on the palm rest assembly with the screw holes on the display hinges 2 Replace the six screws M2 5x3 5 that secure the palm rest assembly to the display hinges 3 Close the palm rest assembly 4 Connect the display cable to the system board 5 Align the screw holes on the display cable bracket with the screw holes on the system board 6 Replace the two screws M1 6x2 5 that se...

Page 30: ...gram You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the solid state drive 4 Disconnect the w...

Page 31: ...d disconnect the keyboard backlight cable from the system board 12 Open the latch and disconnect the keyboard controls board cable from the system board 13 Peel off the tape that secures the speaker cable to the system board then disconnect the speaker cable from the system board 14 Disconnect the coin cell battery from the system board 15 Remove the screw M1 6x3 that secures the system board to t...

Page 32: ...17 Starting from the outer edge lift the system board at an angle and remove it from under the tabs on the palm rest assembly 32 Removing the system board ...

Page 33: ...e system board to the palm rest assembly 3 Replace the screw M1 6x3 that secures the system board to the palm rest assembly 4 Slide the power button cable fingerprint reader cable battery status light cable the touch pad cable the keyboard backlight cable and the keyboard controls board cable into the system board and close the latches to secure the cables 5 Connect the camera cable the touch scre...

Page 34: ...es Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the solid state drive 4 Disconnect the wireless card 5 Remove the speakers 6 Remove the coin cell battery 7 Remove the system board Procedure 1 Remove the two screws M1 6x3 that secure the SSD bracket to the palm rest assembly 2 Lift the SSD bracket off the keyboard and the palm rest assembly 3 Remove the 23 screws M1...

Page 35: ...les on the keyboard with the screw holes on the palm rest assembly 2 Replace the six M2x2 screws that secure the keyboard to the palm rest assembly 3 Replace the 23 screws M1 6x1 5 that secure the keyboard to the palm rest assembly 4 Align the screw holes on the SSD bracket to the screw holes on the keyboard and the palm rest assembly 5 Replace the two screws M1 6x3 that secure the SSD bracket to ...

Page 36: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the solid state drive 4 Disconnect the wireless card 5 Remove the speakers 6 Remove the coin cell battery 7 Remove the touch pad 8 Remove the display assembly 9 Remove the system board 10 Remove the keyboard Procedur...

Page 37: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Place the palm rest assembly on a flat surface Post requisites 1 Replace the keyboard 2 Replace the system board 3 Replace the display assembly 4 Replace the touch pad 5 Replace the coin cell battery 6 Replace the speakers 7 Reconnect the wireless card 8 Replace...

Page 38: ... not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update ...

Page 39: ...a pause This 2 3 pattern continues until the computer is turned off indicating no memory or RAM is detected The following table shows different power and battery status light patterns and associated problems Table 3 LED codes Diagnostic light codes Problem description 2 1 Processor failure 2 2 System board BIOS or ROM Read Only Memory failure 2 3 No memory or RAM Random Access Memory detected 2 4 ...

Page 40: ...Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled 40 System diagnostic lights ...

Page 41: ...Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following Select Detect Product ...

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