Dell P104F Service Manual Download

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Precision 3560

Service Manual

Regulatory Model: P104F
Regulatory Type: P104F001,
January 2021
Rev. A00

Summary of Contents for P104F

Page 1: ...Precision 3560 Service Manual Regulatory Model P104F Regulatory Type P104F001 January 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ing the base cover 19 Installing the base cover 21 WLAN card 23 Removing the WLAN card 23 Installing the WLAN card 24 WWAN card 26 Removing the WWAN card 26 Installing the WWAN card 27 Solid state drive 28 Removing the M 2 2280 solid state drive 28 Installing the M 2 2280 solid state drive 29 Removing the M 2 2230 solid state drive 29 Installing the M 2 2230 solid state drive 30 Memory modules 31 ...

Page 4: ... Power button board 56 Removing the power button board 56 Installing the power button board 57 Smart card reader 58 Removing the smart card reader 58 Installing the smart card reader 59 Keyboard assembly 61 Removing the keyboard assembly 61 Installing the keyboard assembly 62 Keyboard bracket 64 Removing the keyboard bracket 64 Installing the keyboard bracket 64 Display assembly 65 Removing the di...

Page 5: ...ndows 103 Updating the BIOS in Linux and Ubuntu 104 Updating the BIOS using the USB drive in Windows 104 Updating the BIOS from the F12 One Time boot menu 104 System and setup password 105 Assigning a system setup password 105 Deleting or changing an existing system setup password 106 Clearing BIOS System Setup and System passwords 106 Chapter 6 Troubleshooting 107 Handling swollen Lithium ion bat...

Page 6: ...Chapter 7 Getting help and contacting Dell 113 6 Contents ...

Page 7: ...sc from your computer if applicable Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions Observe the following safety precautions before you perform any installation or break fix procedures involving disassembly or reassembly Turn off the system and all attached peripherals Disconnect the system and all attached peri...

Page 8: ... produce outward symptoms related to the damage The weakened trace may take weeks or months to melt and in the meantime may cause degradation of memory integrity intermittent memory errors etc The more difficult type of damage to recognize and troubleshoot is the intermittent also called latent or walking wounded failure Perform the following steps to prevent ESD damage Use a wired ESD wrist strap...

Page 9: ...he work area insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components ESD Packaging All ESD sensitive devices must be shipped and received in static safe packaging Metal static shielded bags are preferred However you should always return the damaged part using the same ES...

Page 10: ...2 10 Major components of your computer ...

Page 11: ...Major components of your computer Major components of your computer 11 ...

Page 12: ... 6 Keyboard assembly 7 Speakers 8 Palm rest assembly 9 Display assembly 10 Battery LED board 11 Coin cell battery 12 Power button fingerprint board 13 Assembly inner frame 14 Heat sink 15 Solid state drive 16 WWAN card 17 WLAN card 12 Major components of your computer ...

Page 13: ...d assembly Keyboard bracket Display assembly Display bezel Display panel Camera microphone module eDP display cable Sensor board Display hinges Display back cover Dummy SIM card slot filler Palm rest assembly Recommended tools The procedures in this document may require the following tools Phillips screwdriver 0 Plastic scribe Screw list NOTE When removing screws from a component it is recommended...

Page 14: ...solid state drive M2x4 1 M 2 2280 solid state drive M2x4 1 Assembly inner frame M2x3 12 3 cell battery M2x4 2 4 cell battery M2x4 3 System Fan M2x3 2 Heat sink integrated M2x3 Captive screws 1 M2x3 4 captive screws Heat sink discrete M2x3 Captive screws 1 M2x3 7 captive screws eDP cable bracket M2x3 2 USB Type C support bracket M2x4 3 System board M2x3 3 Power button M2x2 2 Smart card reader M2x3 ...

Page 15: ... card tray removal is only available on systems that are shipped with WWAN module The procedure for removal is only applicable for systems that are shipped with a WWAN module CAUTION Removing the SIM card with the computer turned on may cause data loss or damage to the card Ensure that your computer is turned off or the network connections are disabled About this task The following images indicate...

Page 16: ... Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE SIM card or SIM card tray removal is only available on systems that are shipped with WWAN module Hence removing procedure is only applicable for systems that are shipped with WWAN module About this task The following image indicates the location of the SIM card and provid...

Page 17: ...e computer and carefully slide it in 5 Slide the SIM card tray into the slot until it clicks into place Next steps 1 Follow the procedure in After working inside your computer Micro Secure Digital SD Card Removing the microSD card Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the microSD card and provide a ...

Page 18: ... microSD card About this task The following image indicates the location of the microSD card and provides a visual representation of the installation procedure Steps 1 Align the microSD card to its slot on the computer 2 Slide the microSD card into the slot until it clicks into place 18 Removing and installing components ...

Page 19: ...ver Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure Removing and installing components 19 ...

Page 20: ...20 Removing and installing components ...

Page 21: ...mputer is reassembled and powered on it prompts for the Real Time Clock RTC reset When the RTC reset cycle occurs the computer restarts several times and then an error message is displayed Time of day not set Enter the BIOS when this error appears and set the date and time on your computer to resume normal functionality 4 Disconnect the battery cable from the system board 5 Turn your computer over...

Page 22: ...22 Removing and installing components ...

Page 23: ...d keyboard assembly Next steps 1 Install the microSD card 2 Install the SIM card 3 Follow the procedure in After working inside your computer WLAN card Removing the WLAN card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover About this task The following images indicate the location of the WLAN card a...

Page 24: ...ide and remove the WLAN card bracket off the WLAN card 3 Disconnect the antenna cables from the WLAN card 4 Slide and remove the WLAN card from the WLAN card slot Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the WLAN card and provides a...

Page 25: ... the wireless card bracket on the wireless card 3 Align the notch on the wireless card with the tab on the wireless card slot 4 Slide the wireless card at an angle into the wireless card slot 5 Tighten the single captive screw to secure the wireless card bracket to the wireless card Next steps 1 Install the base cover 2 Install the microSD card 3 Install the SIM card 4 Follow the procedure in Afte...

Page 26: ...wing image indicates the location of the WWAN card and provide a visual representation of the removal procedure Steps 1 Loosen the single captive screw that secures the WWAN card bracket to the WWAN card 2 Slide and remove the WWAN card bracket off the WWAN card 3 Disconnect the antenna cables from the WWAN card 4 Slide and remove the WWAN card from the WWAN card slot 26 Removing and installing co...

Page 27: ...ntenna cables to the WWAN card The following table provides the antenna cable color scheme Table 3 Antenna cable color scheme Connectors on the WWAN card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Place the WWAN card bracket on the WWAN card 3 Align the notch on the WWAN card with the tab on the WWAN slot 4 Slide the WWAN card at an angle into the WWAN slot 5 Ti...

Page 28: ...re in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover About this task NOTE You can refer the below procedure to remove the M 2 2280 solid state drive removal from SLOT 1 and SLOT 2 The following images indicate the location of the M 2 2280 solid state drive and provide a visual representation of the removal procedure Steps 1 Remove the si...

Page 29: ...emove the solid state drive holder from the system board if required 2 Align the notch on the solid state drive with the tab on the solid state drive slot 3 Slide the M 2 2280 solid state drive into the solid state drive slot on the system board 4 Replace the screw M2x4 that secures the M 2 2280 solid state drive to the system board Next steps 1 Install the base cover 2 Install the microSD card 3 ...

Page 30: ...lide and remove the M 2 2230 solid state drive from the solid state drive slot on the system board Installing the M 2 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the M 2 2230 solid state drive and provides a visual representation of the ...

Page 31: ...ter Memory modules Removing the memory modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure Steps 1 Using your fingertips spread apart the securing clips o...

Page 32: ...memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it Next steps 1 Install the base cover 2 Install the microSD card 3 Install the SIM card 4 Follow the procedure in After working inside your computer Batte...

Page 33: ...nd other system components If the battery gets stuck inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resellers Removing the 3 ...

Page 34: ...tes the location of the 3 cell battery and provides a visual representation of the installation procedure NOTE If battery is disconnected from system board for service then there is a delay during system boot up as the system undergoes RTC battery reset Steps 1 Align and place the battery from the left side on the computer 2 Replace the two screws M2x4 that secure the battery to the palm rest asse...

Page 35: ... system board if it was not disconnected earlier 2 Remove the three screws M2x4 that secure the battery to the palm rest assembly and keyboard assembly 3 Lift the battery off the palm rest assembly and keyboard assembly Installing the 4 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The followin...

Page 36: ...ide your computer Battery cable Removing the battery cable Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the battery NOTE If battery is disconnected from system board for service then there is a delay during system boot up as the system undergoes RTC battery reset About this task The foll...

Page 37: ...battery cable away from the battery Installing the battery cable Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery cable and provides a visual representation of the installation procedure Removing and installing components 37 ...

Page 38: ...e procedure in After working inside your computer Assembly inner frame Removing the assembly inner frame Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the WLAN card 6 Remove the WWAN card 7 Remove the battery About this task The following image indicates the location of the assembly inner...

Page 39: ...Removing and installing components 39 ...

Page 40: ... the eleven screws M2x3 that secure the assembly inner frame to the system board and the palm rest assembly 5 Lift the assembly inner frame off the system board and the palm rest assembly Installing the assembly inner frame Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the loca...

Page 41: ...Removing and installing components 41 ...

Page 42: ...cket on the assembly inner frame 4 Replace the screw M2x3 that secures the fingerprint bracket to the assembly inner frame 5 Route the antennas cable through the routing guide on the assembly inner frame 6 Route the speaker cable through the routing guides on the assembly inner frame and connect the speaker cable to the connector on the system board Next steps 1 Install the battery 2 Install the W...

Page 43: ... removal procedure Steps 1 Open the latch and disconnect the smartcard reader cable from the connector on the USH daughter board 2 Remove the smartcard reader cable away from the USH daughter board 3 Disconnect the LED board cable from the connector on the system board 4 Remove the single screw M2x3 that secures the LED board to the palm rest assembly 5 Lift the LED board and cable away from the p...

Page 44: ...Route the smartcard reader cable on the palm rest assembly 5 Connect the smartcard reader cable to the connector on the USH daughter board and close the latch Next steps 1 Install the assembly inner frame 2 Install the battery 3 Install the WWAN card 4 Install the WLAN card 5 Install the base cover 6 Install the microSD card 7 Install the SIM card 8 Follow the procedure in After working inside you...

Page 45: ... 1 Disconnect the system fan cable from the system board 2 Remove the two screws M2x3 that secure the system fan to the palm rest assembly 3 Lift the system fan along with its cable off the palm rest assembly Installing the system fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicat...

Page 46: ...orking inside your computer Heat sink Removing the heat sink for computers shipped with integrated graphics card Prerequisites 1 Follow the procedure in before working inside your computer CAUTION The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove t...

Page 47: ...system board Installing the heat sink for computers shipped with integrated graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure Removing and installing components 47 ...

Page 48: ...n After working inside your computer Removing the heat sink for computers shipped with discrete graphics card Prerequisites 1 Follow the procedure in before working inside your computer NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the bat...

Page 49: ...e system board Installing the heat sink for computers shipped with discrete graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure Removing and installing components 49 ...

Page 50: ...mbly Next steps 1 Install the battery 2 Install the base cover 3 Install the microSD card 4 Install the SIM card 5 Follow the procedure in After working inside your computer Speakers Removing the speaker Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the battery 6 Remove the assembly inner...

Page 51: ... rest assembly 2 Lift the speakers along with the cable off the palm rest assembly Installing the speaker Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure Removing and installing compone...

Page 52: ...tem board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the solid state drive 6 Remove the memory module 7 Remove the WLAN card 8 Remove the WWAN card 9 Remove the battery 10 Remove the system fan 11 Remove the assembly inner frame About this task The following i...

Page 53: ...Removing and installing components 53 ...

Page 54: ...cable from the connector on the system board and unroute it from the routing guide 9 Open the latch and disconnect the USH board cable from the system board 10 Open the latch and disconnect the LED board cable from the system board 11 Open the latch and disconnect the clickpad cable from the system board 12 Pry the coin cell battery off the palm rest assembly and remove it from the routing guides ...

Page 55: ...bracket on the system board 8 Replace the three screws M2x4 that secure the USB Type C bracket to the system board 9 Route the display and eDP cable through the routing guide on the system board 10 Connect the eDP cable to the connector on the system board 11 Connect the display cable to the connector on the system board 12 Adhere the tape that secures the display cable to the system board 13 Alig...

Page 56: ...d Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the WLAN card 6 Remove the WWAN card 7 Remove the battery 8 Remove the system fan 9 Remove the assembly inner frame 10 Remove the system board About this task The following images indicate the location of the power button board and provide a...

Page 57: ...lation procedure Steps 1 Align and place the power button board on the palm rest assembly 2 Replace the two screws M2x2 that secure the power button board to the palm rest assembly Next steps 1 Install the system board 2 Install the assembly inner frame 3 Install the system fan 4 Install the battery 5 Install the WWAN card 6 Install the WLAN card 7 Install the base cover 8 Install the microSD card...

Page 58: ...e the WLAN card 6 Remove the WWAN card 7 Remove the battery 8 Remove the assembly inner frame NOTE For models with smart card reader configuration the smart card reader is pre installed in the replacement palm rest assembly About this task The following images indicate the location of the smart card reader and provide a visual representation of the removal procedure 58 Removing and installing comp...

Page 59: ...ift the smart card reader off the palm rest assembly Installing the smart card reader Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the smart card reader and provides a visual representation of the installation procedure Removing and installing components 59 ...

Page 60: ... 3 Connect the smart card reader cable to the connector on the USH board Next steps 1 Install the assembly inner frame 2 Install the battery 3 Install the WWAN card 4 Install the WLAN card 5 Install the base cover 6 Install the microSD card 7 Install the SIM card 8 Follow the procedure in After working inside your computer 60 Removing and installing components ...

Page 61: ...SD card 4 Remove the base cover 5 Remove the WLAN card 6 Remove the WWAN card 7 Remove the battery 8 Remove the system fan 9 Remove the assembly inner frame 10 Remove the system board About this task The following images indicate the location of the keyboard assembly and provide a visual representation of the removal procedure Removing and installing components 61 ...

Page 62: ...he keyboard assembly to the palm rest assembly 4 Remove the keyboard assembly off the palm rest assembly Installing the keyboard assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the keyboard assembly and provides a visual representation of the installation...

Page 63: ... Connect the backlight cable and the keyboard cable to the connector on the clickpad Next steps 1 Install the system board 2 Install the assembly inner frame 3 Install the system fan 4 Install the battery 5 Install the WWAN card 6 Install the WLAN card 7 Install the base cover 8 Install the microSD card 9 Install the SIM card 10 Follow the procedure in After working inside your computer Removing a...

Page 64: ... Remove the system board 11 Remove the keyboard assembly About this task The following images indicate the location of the keyboard bracket and provide a visual representation of the removal procedure Steps 1 Remove the ten screws M2x2 that secure the keyboard to the keyboard bracket 2 Remove the keyboard from the keyboard bracket Installing the keyboard bracket Prerequisites If you are replacing ...

Page 65: ...ly 2 Install the system board 3 Install the assembly inner frame 4 Install the system fan 5 Install the battery 6 Install the WWAN card 7 Install the WLAN card 8 Install the base cover 9 Install the microSD card 10 Install the SIM card 11 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working ...

Page 66: ...WLAN card 6 Remove the WWAN card About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure 66 Removing and installing components ...

Page 67: ...m the connector on the system board 2 Remove the two screws M2x3 that secure the eDP cable bracket to the system board 3 Lift the eDP cable bracket away from the system 4 Peel the tape that secures the display cable to the system board Removing and installing components 67 ...

Page 68: ...er on a flat surface 8 Remove the six screws M2 5x5 that secure the display hinges to the system board 9 Remove the display assembly off the computer Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the display assembly and provides ...

Page 69: ... to secure the cable to the system board 5 Route the display and eDP cable through the routing guide on the system board 6 Connect the eDP cable to the connector on the system board 7 Connect the display cable to the connector on the system board 8 Adhere the tape that secures the display cable to the system board 9 Align the screw holes on the eDP cable bracket with the screw holes on the system ...

Page 70: ...this task The following images indicate the location of the display bezel and provide a visual representation of the removal procedure Steps NOTE The display bezel is adhered to the display panel with adhesive Insert a plastic scribe into the recesses near both hinge caps to start the prying process to release the display bezel Pry along the outside edge of the display bezel and work your way arou...

Page 71: ...resentation of the installation procedure Steps NOTE While installing the replacement display bezel for the models that are shipped with a camera carefully peel off the piece of tape that is used to secure the camera shutter to the replacement display bezel CAUTION You must take extra care when peeling the tape An abrupt peeling may remove the camera shutter from the display bezel and damage the c...

Page 72: ...puter 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the display assembly 6 Remove the display bezel About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure 72 Removing and installing components ...

Page 73: ...Removing and installing components 73 ...

Page 74: ...2 Lift and open the display panel to access the display cable 3 Peel the conductive tape on the display cable connector 4 Open the latch and disconnect the cable from the connector on the display panel 5 Lift the display panel away from the display back cover Installing the display panel Prerequisites If you are replacing a component remove the existing component before performing the installation...

Page 75: ...Removing and installing components 75 ...

Page 76: ...ssemble NOTE Ensure that the display panel tabs are inserted into the slots on the display cover 4 Replace the four screws M2 5x3 5 to secure the display panel to the display back cover Next steps 1 Install the display bezel 2 Install the display assembly 3 Install the base cover 4 Install the microSD card 5 Install the SIM card 6 Follow the procedure in After working inside your computer 76 Remov...

Page 77: ...ntation of the removal procedure Steps 1 Peel the two conductive tapes that secure the camera microphone module in place 2 Disconnect the camera microphone cable from the connector on the camera microphone module 3 Carefully lift the camera microphone module from the display back cover Installing the camera microphone module Prerequisites If you are replacing a component remove the existing compon...

Page 78: ...D card 7 Install the SIM card 8 Follow the procedure in After working inside your computer eDP display cable Removing the eDP display cable Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the display assembly 6 Remove the display bezel 7 Remove the display panel About this task The followin...

Page 79: ...he eDP display cable from the display back cover Installing the eDP display cable Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the eDP display cable and provides a visual representation of the installation procedure Removing and installing components 79 ...

Page 80: ...er Next steps 1 Install the display panel 2 Install the display bezel 3 Install the display assembly 4 Install the base cover 5 Install the microSD card 6 Install the SIM card 7 Follow the procedure in After working inside your computer Sensor board Removing the sensor board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 80 Removing and installing...

Page 81: ... provide a visual representation of the removal procedure Steps 1 Open the latch and disconnect the display cable from connector on the sensor board 2 Gently lift the sensor board away from the display back cover Installing the sensor board About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure Removing and instal...

Page 82: ... card 7 Follow the procedure in After working inside your computer Display hinges Removing the display hinges Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card 3 Remove the microSD card 4 Remove the base cover 5 Remove the display assembly 6 Remove the display bezel 7 Remove the display panel About this task The following images indicate the location...

Page 83: ...the display back cover 4 Lift and remove the left hinge from the display back cover Installing the display hinges Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the display hinges and provides a visual representation of the installation procedure Removing and ins...

Page 84: ...ht hinge with the screw hole on the display back cover 4 Replace the single screw M2x3 5 to secure the right hinge to the display back cover Next steps 1 Install the display panel 2 Install the display bezel 3 Install the display assembly 4 Install the base cover 5 Install the microSD card 6 Install the SIM card 7 Follow the procedure in After working inside your computer 84 Removing and installin...

Page 85: ... 9 Remove the eDP display cable 10 Remove the sensor board 11 Remove the display hinges About this task The following images indicate the location of the display back cover and provide a visual representation of the removal procedure Steps After performing the steps in the pre requisites we are left with the display back cover Installing the display back cover Prerequisites If you are replacing a ...

Page 86: ...one module 5 Install the display panel 6 Install the display bezel 7 Install the display assembly 8 Install the base cover 9 Install the microSD card 10 Install the SIM card 11 Follow the procedure in After working inside your computer Dummy SIM card slot filler Removing the dummy SIM card slot filler Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SIM card...

Page 87: ...he following image indicates the dummy SIM card slot filler and provides a visual representation of the dummy SIM card slot filler removal procedure Steps 1 Push the dummy SIM card slot filler from the top side of the palm rest assembly 2 Gently lift the dummy SIM card slot filler out of the palm rest assembly Installing the dummy SIM card slot filler Prerequisites If you are replacing a component...

Page 88: ...mbly 3 Install the smart card reader 4 Install the system board 5 Install the battery 6 Install the system fan 7 Install the assembly inner frame 8 Install the WWAN card 9 Install the WLAN card 10 Install the base cover 11 Install the microSD card 12 Install the SIM card 13 Follow the procedure in After working inside your computer Palm rest assembly Removing the palm rest assembly Prerequisites 1...

Page 89: ...installed in the replacement palm rest assembly About this task The following image indicates the palm rest assembly and provides a visual representation of the removal procedure Steps After performing the steps in the pre requisites we are left with the palm rest assembly Installing the palm rest assembly Prerequisites If you are replacing a component remove the existing component before performi...

Page 90: ...eyboard assembly 4 Install the smart card reader 5 Install the system board 6 Install the battery 7 Install the system fan 8 Install the assembly inner frame 9 Install the WWAN card 10 Install the WLAN card 11 Install the base cover 12 Install the microSD card 13 Install the SIM card 14 Follow the procedure in After working inside your computer 90 Removing and installing components ...

Page 91: ...nstall SupportAssist NOTE Review on screen instructions for browser specific instructions 8 Click View Drivers for My System 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to save the files 11 If prompted approve requests from User Account Control to make changes on the system 12 The application installs all drivers and updat...

Page 92: ...ntering BIOS setup program Navigation keys One time boot menu Boot Sequence System setup options Updating the BIOS System and setup password Clearing BIOS System Setup and System passwords BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program About this task Turn o...

Page 93: ...specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are UEFI only Windows Boot Manager UEFI RST PC SN730 NVMe 1024...

Page 94: ...eading Capable Displays whether the processor is Hyper Threading HT capable 64 Bit Technology Displays whether 64 bit technology is used Memory Information Memory Installed Displays the total computer memory installed Memory Available Displays the total computer memory available Memory Speed Displays the memory speed Memory Channel Mode Displays single or dual channel mode Memory Technology Displa...

Page 95: ...grated Devices menu Integrated Devices Date Time Displays the current date in MM DD YYYY format and current time in HH MM SS AM PM format Camera Enables or disable the camera By default the Enable Camera option is selected Audio Enable Audio Enable or disable the integrated audio controller By default all the options are enabled USB Thunderbolt Configuration Enable or disable booting from USB mass...

Page 96: ...sabled Audio Enable or disable the usage of audio on Dell Dock external ports By default the Audio option is enabled Lan Enable or disable the usage of LAN on Dell Dock external ports By default the Lan option is enabled Miscellaneous Devices Enable or disable Fingerprint Reader device By default the Enable Fingerprint Reader Device option is enabled Unobtrusive Mode Enable Unobtrusive Mode Enable...

Page 97: ...ller By default the Enabled with PXE option is enabled Enable UEFI Network Stack Enable or disable UEFI Network Stack By default the Enable UEFI Network Stack and Enabled w PXE option are enabled Wireless Device Enable WWAN GPS Enable or disable the internal WWAN GPS device By default the option enabled WWAN Bus Mode Set the interface type of the Wireless Wan WWAN card By default the Bus Mode PCIe...

Page 98: ... charge configuration By default the Enable Advanced Battery Charge Configuration option is disabled Peak Shift Enables the computer to run on battery during peak power usage hours By default the Enable Peak Shift option is enabled Enable Peak Shift USB PowerShare Enable USB PowerShare Enable or disable the USB PowerShare By default the Enable USB PowerShare option is disabled Thermal Management E...

Page 99: ...ption Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze spray probing DDR to read the cycles and others By default the Total Memory Encryption option is disabled Chassis intrusion Controls the chassis intrusion feature By default the On Silent option is enabled SMM Security Mitigation Enable or disable SMM Security Mitigation By default the opti...

Page 100: ...nistrators control over how their users can or cannot access BIOS setup By default the option is disabled Master Password Lockout Enable Master Password Lockout When enabled this will disable the master password support By default the option is disabled Allow Non Admin PSID Revert Enable Allow Non Admin PSID Revert Controls access to the Physical Security ID PSID revert of NVMe hard drives from th...

Page 101: ...signal from the WLAN By default the Disabled option is selected Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time This option can be configured only if the Auto On Time is set to Everyday Weekdays or Selected Days By default the option is disabled Table 15 System setup options Keyboard menu Keyboard Numlock Enable Enable or disable the Num...

Page 102: ...the additional hardware capabilities provided by Intel Virtualization Technology By default the option is enabled VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I O By default the option is enabled Intel Trusted Execution Technology TXT Enable Intel Trusted Execution Technology ...

Page 103: ...g Clear Power Event Log Display power events By default the Keep option is enabled License Information Displays the license information of the computer Updating the BIOS Updating the BIOS in Windows About this task CAUTION If BitLocker is not suspended before updating the BIOS the next time you reboot the system it will not recognize the BitLocker key You will then be prompted to enter the recover...

Page 104: ... Copy the BIOS setup program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 6 Select the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter The BIOS Update Utility appears 8 Follow the on screen instructions to complete the BIOS update Updating the BIOS from th...

Page 105: ...h target file and then click Submit 6 Click Update BIOS The computer restarts to flash the BIOS 7 The computer will restart after the BIOS update is completed System and setup password Table 20 System and setup password Password type Description System password Password that you must enter to log on to your system Setup password Password that you must enter to access and make changes to the BIOS s...

Page 106: ...ly after a power on or reboot Steps 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and pres...

Page 107: ...ystem To discharge the battery unplug the AC adapter from the system and operate the system only on battery power When the system will no longer power on when the power button is pressed the battery is fully discharged Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure ...

Page 108: ...nce Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc...

Page 109: ...shown check to see if the display cable is properly connected 4 For cases when a 2 8 error code is shown replace the system board LCD Built in Self Test BIST Dell laptops have a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD screen of the Dell laptop or with the video card GPU and PC settings When you notice scre...

Page 110: ... board 1 2 Unrecoverable SPI flash failure Replace the system board 1 5 EC unable to program i Fuse Replace the system board 1 6 Generic catch all for ungraceful EC code flow errors Disconnect all power source AC battery coin cell and drain flea power by pressing holding down power button 2 1 CPU failure Run the Intel CPU diagnostics tools If problem persists replace the system board 2 2 System Bo...

Page 111: ... the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures For more information about the Dell SupportAssist OS Recovery...

Page 112: ...tery is removed For your safety and to protect the sensitive electronic components in your computer you are requested to drain residual flea power before removing or replacing any components in your computer Draining residual flea power also known as a performing a hard reset is also a common troubleshooting step if your computer does not power on or boot into the operating system To drain residua...

Page 113: ...cations technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to https www dell com support home app knowledgebase 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Contacting Dell To contact Dell for sales technical support or customer service issues see www de...

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