Dell inspiron 27 7000 Service Manual Download

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Inspiron 27 7000
Service Manual

Computer Model: Inspiron 27-7775
Regulatory Model: W16C
Regulatory Type: W16C001

Summary of Contents for inspiron 27 7000

Page 1: ...Inspiron 27 7000 Service Manual Computer Model Inspiron 27 7775 Regulatory Model W16C Regulatory Type W16C001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 05 Rev A00 ...

Page 3: ...w list 13 After working inside your computer 16 Technical overview 17 Inside view of your computer 18 System board components 19 Removing the back cover 21 Procedure 21 Replacing the back cover 23 Procedure 23 Removing the stand 24 Prerequisites 24 Procedure 24 Replacing the stand 26 Procedure 26 Post requisites 26 3 ...

Page 4: ...ner frame 31 Prerequisites 31 Procedure 32 Replacing the inner frame 35 Procedure 35 Post requisites 35 Removing the camera 36 Prerequisites 36 Procedure 36 Replacing the camera 38 Procedure 38 Post requisites 38 Removing the microphones 39 Prerequisites 39 Procedure 39 Replacing the microphones 41 Procedure 41 Post requisites 41 4 ...

Page 5: ...zel 45 Prerequisites 45 Procedure 46 Replacing the front bezel 48 Procedure 48 Post requisites 48 Removing the media card reader 49 Prerequisites 49 Procedure 49 Replacing the media card reader 53 Procedure 53 Post requisites 53 Removing the side I O board 55 Prerequisites 55 Procedure 55 Replacing the side I O board 57 Procedure 57 Post requisites 57 5 ...

Page 6: ...0 Removing the fan 61 Prerequisites 61 Procedure 61 Replacing the fan 63 Procedure 63 Post requisites 63 Removing the speakers 64 Prerequisites 64 Procedure 64 Replacing the speakers 66 Procedure 66 Post requisites 66 Removing the subwoofer 67 Prerequisites 67 Procedure 67 Replacing the subwoofer 69 Procedure 69 Post requisites 69 6 ...

Page 7: ...les 73 Prerequisites 73 Procedure 74 Replacing the memory modules 76 Procedure 76 Post requisites 77 Removing the solid state drive 78 Prerequisites 78 Procedure 79 Replacing the solid state drive 81 Procedure 81 Post requisites 81 Removing the wireless card 82 Prerequisites 82 Procedure 83 Replacing the wireless card 85 Procedure 85 Post requisites 86 7 ...

Page 8: ...ssor 91 Prerequisites 91 Procedure 92 Replacing the processor 94 Procedure 94 Post requisites 95 Removing the I O bracket 96 Prerequisites 96 Procedure 96 Replacing the I O bracket 98 Procedure 98 Post requisites 98 Removing the I O board 99 Prerequisites 99 Procedure 99 Replacing the I O board 103 Procedure 103 Post requisites 103 8 ...

Page 9: ...ocedure 112 Replacing the middle frame 113 Procedure 113 Post requisites 116 Removing the display panel 118 Prerequisites 118 Procedure 118 Replacing the display panel 122 Procedure 122 Post requisites 126 Flashing the BIOS 127 BIOS setup program 128 BIOS overview 128 Entering BIOS setup program 128 System setup options 129 Clearing forgotten passwords 134 Prerequisites 134 9 ...

Page 10: ...dure 135 Post requisites 135 Clearing CMOS settings 136 Prerequisites 136 Procedure 136 Post requisites 137 Diagnostics 138 Getting help and contacting Dell 140 Self help resources 140 Contacting Dell 141 10 ...

Page 11: ...f you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable 6 After the c...

Page 12: ... and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized by Dell is not covered by your warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by tou...

Page 13: ...owing tools Phillips screwdriver Plastic scribe Identifier GUID 7A78925A E09E 447B 800A 3DC937EF2DD5 Status Released Screw list Table 1 Screw list Component Secured to Screw type Quantity Screw image Stand Middle frame M4x6 6 Hard drive bracket Middle frame M3x5 1 Hard drive Hard drive bracket M3x3 5 3 System board shield System board M3x5 6 Fan Middle frame M3x5 3 Solid state drive System board M...

Page 14: ...3x5 8 System board Middle frame M3x5 5 Microphone board Middle frame M2x4 4 Subwoofer Middle frame Washer type M3x4 4 Side I O board bracket Middle frame M3x5 2 Media card reader Side I O board bracket M3x5 2 Side I O board Side I O board bracket M3x5 2 Camera Front bezel M3x5 2 I O bracket Middle frame M3x5 9 Power button board Middle frame M2x3 5 2 14 ...

Page 15: ...Component Secured to Screw type Quantity Screw image I O board Middle frame M3x5 4 Middle frame Display M3x5 8 Front bezel Middle frame Step type M3x5 6 6 15 ...

Page 16: ...computer 1 Replace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 16 ...

Page 17: ...er read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 17 ...

Page 18: ...ter Figure 1 Inside view of your computer 1 microphone boards 4 2 heat sink 3 fan 4 hard drive 5 subwoofer 6 power button board 7 speakers 2 8 I O bracket 9 camera module 10 solid state drive M 2 11 coin cell battery 12 wireless card 13 side I O board 14 media card reader 15 memory modules 2 18 ...

Page 19: ...stem board components Figure 2 System board components 1 fan power cable connector FAN_SYS 2 display cable connector MB DISPC 3 power button board cable connector 0SDC1 4 power cable connector MB DCPWR 5 hard drive data cable connector SATA0 6 solid state drive slot M 2 19 ...

Page 20: ... O board cable connector LAUOC1 12 I O board power cable RPWRC1 13 subwoofer cable WOOFC1 14 speaker cable SPEAKER 15 media card reader cable connector SDRDC1 16 side I O board cable connector MB SUSBC 17 wireless card socket 18 camera cable connector WEBCAM 19 microphones cable connector DMIC1 20 memory module slots 2 21 processor socket 20 ...

Page 21: ... inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID CF914F47 F704 43B1 B38A 255AED70CF2F Status Released Procedure 1 Place the computer on a clean and flat surface 2 Loosen the two captive screws that secure ...

Page 22: ...3 Slide the back cover towards the top of the computer and lift the back cover off the inner frame 22 ...

Page 23: ...ter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID A39F4C70 2FEA 4CD3 8A1E 0D1CC3DA91BC Status Released Procedure 1 Align the tabs on the back cover with the slots on the inner frame 2 Slide the back cover towards the bottom of the computer and snap the back c...

Page 24: ... working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 67F8B481 ACBA 47A0 BCAF 357C6042B18E Status Released Prerequisites Remove the back cover Identifier GUID 26732E87 B3C1 4440 B848 03635983547B Status Released Procedure 1 Remove the si...

Page 25: ...2 Lift the stand off the computer 25 ...

Page 26: ... instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 8E62DBB0 559F 4B2D 858A F1656232760C Status Released Procedure 1 Align the screw holes on the stand with the screw holes on the middle frame 2 Replace the six screws M4x6 that secure the stand to the middle frame Identifier...

Page 27: ...mpliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Identifier GUID 67F8B481 ACBA 47A0 BCAF 357C6042B18E Status Released Prerequisites Remove the back cover Identifier GUID 39B9E0E8 3EAA 40AA 811F BEE3309FC821 Status Rele...

Page 28: ...e power and data cable from the routing guides on the middle frame 4 Disconnect the power and data cable from the hard drive 5 Remove the three screws M3x3 5 that secure the hard drive to the hard drive bracket 28 ...

Page 29: ...6 Lift the hard drive off the hard drive bracket 29 ...

Page 30: ...s are fragile Exercise care when handling the hard drive Identifier GUID 2323848B 4918 4784 9E73 6E0DCF805118 Status Released Procedure 1 Place the hard drive into the hard drive bracket and align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the three screws M3x3 5 that secure the hard drive to the hard drive bracket 3 Connect the power and data cable ...

Page 31: ...er and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID D59A7B3D EEDE 4408 A09B 369CCA408ADF Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 31 ...

Page 32: ...Identifier GUID 800CED0C 12CB 4250 B4EE 263BF77CD0AA Status Released Procedure 1 Remove the eight screws M3x5 that secure the inner frame to the middle frame 32 ...

Page 33: ...2 Gently lift the inner frame inwards from the top right corner to release the inner frame from the edges of the middle frame 33 ...

Page 34: ...3 Avoiding contact with the I O ports at the back of the computer lift the inner frame upright from the middle frame 34 ...

Page 35: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BEFF9C1 5F0C 4B7E AA87 1309243801D4 Status Released Procedure 1 Align the I O port covers on the inner frame with the I O ports on the I O board 2 Align the screw holes on the inner frame with the screw holes on the middle frame 3 Snap the inner frame into place 4 Replace the eight screws M3x5 t...

Page 36: ...ions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID F35C996A 766A 42C4 AF15 BDAAFABE98EB Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame Identifier GUID 28502559 4C4B 4FB6 B622 343D211BD240 Status Released Procedure 1 Remove the two s...

Page 37: ...3 Disconnect the camera cable WEBCAM from the camera assembly 37 ...

Page 38: ...e safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID D18194C7 3413 4FAA A062 349ED0F22833 Status Released Procedure 1 Connect the camera cable WEBCAM to the camera assembly 2 Align the screw holes on the camera assembly with the screw holes on the front bezel 3 Replace the two screws M3x5 that secure camera assembly to the front beze...

Page 39: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID F35C996A 766A 42C4 AF15 BDAAFABE98EB Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame Identifier GUID C7B7E46C E335 4B3B 9E0E 4AF6C22E33C5 Status Released Procedure 1 Disconnect the microphones ca...

Page 40: ...3 Using a plastic scribe carefully pry and lift the microphone modules 4 with the cable off the slots on the middle frame 40 ...

Page 41: ...actices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 4FEB7BCD F2C2 4AC2 8895 63756A61115C Status Released Procedure 1 Using the alignment post place the microphone modules 4 into their respective slots on the middle frame 2 Replace the four screws M2x4 that secures the microphone module to the middle frame 3 Connect the microphones cable DMIC1 to th...

Page 42: ...latory Compliance home page at www dell com regulatory_compliance Identifier GUID F35C996A 766A 42C4 AF15 BDAAFABE98EB Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame Identifier GUID 0529F3FF B349 427A BA7C 8805F4692DE5 Status Released Procedure NOTE Note the routing of the cable as you remove it so that you can reroute it correctly after you repla...

Page 43: ...3 Lift the power button board off the slot on the middle frame 43 ...

Page 44: ...liance home page at www dell com regulatory_compliance Identifier GUID 87244667 768A 44CE B1F8 622A575E5C4B Status Released Procedure 1 Connect the power button board cable 0SDC1 to the power button board 2 Using the alignment post place the power button board into the slots on the middle frame 3 Align the screw holes on power button board to the screw holes on middle frame 4 Replace the two screw...

Page 45: ... the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID F35C996A 766A 42C4 AF15 BDAAFABE98EB Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner...

Page 46: ...Identifier GUID 5931EF4F 2EAA 463D 886C 090DE463D52B Status Released Procedure 1 Remove the six screws Step type M3x5 6 that secure the front bezel to the display panel 2 Turn the display panel over 46 ...

Page 47: ...3 Release the front bezel from the edges and lift it off the display panel 47 ...

Page 48: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID A6F03D6C 870F 433B AEF4 1FF9E16CEB76 Status Released Procedure 1 Place the front bezel on the display panel and snap it into place 2 Replace the six screws Step type M3x5 6 that secure the front bezel to the display panel Identifier GUID 5BE3AE14 06...

Page 49: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID F35C996A 766A 42C4 AF15 BDAAFABE98EB Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame Identifier GUID 1BFAB869 4A35 42A0 8D4A 9D469D55FB9A Status Released Procedure 1 Disconnect the media ...

Page 50: ...3 Note the routing of the side I O board cable MB SUSBC and remove it from the routing guides on the middle frame 4 Remove two screws M3x5 that secure the side I O board bracket to the middle frame 50 ...

Page 51: ...5 Lift the side I O board bracket off the middle frame 6 Remove the two screws M3x5 that secure the media card reader to the side I O board bracket 51 ...

Page 52: ...7 Lift the media card reader off the side I O board bracket 52 ...

Page 53: ... Status Released Procedure 1 Align the screw holes on the media card reader to the screw holes on the side I O board bracket 2 Replace the two screws M3x5 that secure the media card reader to the side I O board bracket 3 Using the alignment post place the side I O bracket on the middle frame 4 Align the screw holes on the side I O board bracket to the screw holes on the middle frame 5 Replace the ...

Page 54: ...2 Replace the stand 3 Replace the back cover 54 ...

Page 55: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID C1B22190 D142 414D 9D17 9F1986FA860F Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Follow the procedure from step 1 to step 6 in Removing the media card reader Identifier GUID EAE6DC54 4D55 4FC0...

Page 56: ...2 Slide and lift the side I O board off the side I O board bracket 56 ...

Page 57: ...me page at www dell com regulatory_compliance Identifier GUID 97B32948 FA94 4179 B78C 59C73C00409E Status Released Procedure 1 Slide the side I O board into the slots on the side I O board bracket 2 Align the screw holes on the side I O board with the screw holes on the side I O board bracket 3 Replace the two screws M3x5 that secure the side I O board to the side I O board bracket Identifier GUID...

Page 58: ... working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 67F8B481 ACBA 47A0 BCAF 357C6042B18E Status Released Prerequisites Remove the back cover Identifier GUID 7A23643F 66BC 46AC ABF5 D65B4593759E Status Released Procedure 1 Remove the si...

Page 59: ...2 Lift the system board shield off the middle frame 59 ...

Page 60: ...ctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID E911E8F4 494F 4F6F 8C5D ACFDBC8D7FF8 Status Released Procedure 1 Align the screw holes on the system board shield with the screw holes on the middle frame 2 Replace the six screws M3x5 that secure the system board shield to the mi...

Page 61: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shield Identifier GUID C794653C 5FEF 4E2A 930E 906EB4783424 Status Released Procedure 1 Disconnect the fan power cable FAN_SYS from the system boa...

Page 62: ...4 Lift the fan along with its cable off the computer 62 ...

Page 63: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 7B11D1ED F1B2 47FA A1A0 7D0C898AEB6C Status Released Procedure 1 Align the screw holes on the fan with the screw holes on the middle frame 2 Replace the three screws M3x5 that secure the fan to the middle frame 3 Route the fan power cable FAN_SYS through the routing guides 4 Connect the fan power cabl...

Page 64: ...ty best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B921E997 CD1E 4A7D 96D6 723B6E2D1F99 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Remove the system board shield Identifier GUID 2FEE0461 9059 4610 8C44 212EE2656605 Status Released Procedure 1 Disconnect the speaker cable SPEAKER fr...

Page 65: ...3 Lift the speakers along with the cable off the middle frame 65 ...

Page 66: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 69BB84A3 C667 4201 98E5 A71B89E4C12A Status Released Procedure 1 Using the alignment posts and rubber grommets on the middle frame place the speakers on the middle frame 2 Route the speaker cable SPEAKER through the routing guides on middle frame 3 Connect the speaker cable SPEAKER to the system board Ident...

Page 67: ... more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID E9F75395 8D8F 47EE 8EBF 2190420E483A Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shield Identifier GUID 6567F1A9 396C 4F48 A6EE 60CC7A581C93 Status Released Procedure 1 Disconnect the subwoofer cable WOOFC1 from the system board 2 Remove the ...

Page 68: ...4 Lift the subwoofer along with the cable off the middle frame 68 ...

Page 69: ...see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID BE616652 3985 4843 8F35 549F91910D72 Status Released Procedure 1 Align the screw holes on the subwoofer with the screw holes on the middle frame 2 Replace the four screws Washer type M3x4 that secure the subwoofer to the middle frame 3 Route the subwoofer cable WOOFC1 through the routing guides on middle ...

Page 70: ...the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system boar...

Page 71: ...3 Using a plastic scribe press the coin cell battery holder until the coin cell battery pops up NOTE Take note of the location of the coin cell on the rubber coin cell holder 71 ...

Page 72: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 19E2FB26 FB4F 4D3E AB6C C20F7D611BAD Status Released Procedure 1 Insert the coin cell battery into the battery socket on the system board with the positive side facing up 2 Adhere the rubber coin cell holder to the coin cell battery Identifier G...

Page 73: ... follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shie...

Page 74: ...44E4 B636 96D7AAA7DFE3 Status Released Procedure 1 Locate the memory modules on the system board 2 Using your fingertips gently spread apart the securing clips at each end of the memory module slot until the memory module pops up 74 ...

Page 75: ...3 Slide and remove the memory module from the memory module slot 75 ...

Page 76: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B16B0287 A249 42BB BCAC B17FA278CE3A Status Released Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Gently press the memory mod...

Page 77: ...Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 77 ...

Page 78: ...ow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Identifier GUID 80B6901A 84B9 4E89 AEC...

Page 79: ...er GUID 42D53C65 E4EC 4D23 8E57 0591692982E6 Status Released Procedure 1 Locate the solid state drive slot on the system board 2 Remove the screw M2x3 5 that secures the solid state drive to the system board 79 ...

Page 80: ...3 Slide and remove the solid state drive from the solid state drive slot 80 ...

Page 81: ...tory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Identifier GUID F8758C16 5A46 469F B8E6 09FD3F798B17 Status Released Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive into the solid state drive slot 3 Replace the screw ...

Page 82: ... follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shie...

Page 83: ...e 1 Locate the wireless card on the system board 2 Remove the screw M2x3 5 that secures the wireless card bracket and the wireless card to the system board 3 Slide and lift the wireless card bracket off the wireless card 4 Disconnect the antenna cables from the wireless card 83 ...

Page 84: ...5 Slide and remove the wireless card out of the wireless card slot 84 ...

Page 85: ...CAE72B81 Status Released Procedure CAUTION To avoid damaging the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot and slide the wireless card into the wireless card slot 2 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your comp...

Page 86: ... that secures the wireless card bracket and the wireless card to the system board Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 86 ...

Page 87: ...e hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Identifier GUID 710F4BF8 A339 4E77 A6E3 F24702772160 Status Released Prerequisites 1 Remove the back cover 2 Remove the...

Page 88: ...3 Lift the heat sink off the system board 88 ...

Page 89: ...cessor NOTE The original thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Identifier GUID A463AB2B EF38 4591 8266 AF011E78DF23 Status Released Procedure 1 Align the captive screws on the heat sink with the sc...

Page 90: ...2 Replace the back cover 90 ...

Page 91: ...eps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 0E3CB592 87B6 4C61 8846 77D46BC6DEC5 Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shield 3 Remove th...

Page 92: ...FE9502D8800 Status Released Procedure 1 Locate the processor on the system board 2 Press the release lever down and then pull it outwards to release it from the securing tab 3 Extend the release lever completely to open the processor cover 92 ...

Page 93: ...4 Gently lift the processor and remove it from the processor socket 93 ...

Page 94: ...cessor ships with a thermal pad in the package In some cases the processor may ship with the thermal pad attached to it Identifier GUID EF7AC922 A25C 4BE5 BB21 6C6CBE2DEFBE Status Released Procedure 1 Ensure that the release lever on the processor socket is fully extended in the open position CAUTION The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner...

Page 95: ...t pivot the release lever down and place it under the tab on the processor cover Identifier GUID F0F27228 EA0F 47D4 9052 352393854768 Status Released Post requisites 1 Replace the heat sink 2 Replace the system board shield 3 Replace the back cover 95 ...

Page 96: ... instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B921E997 CD1E 4A7D 96D6 723B6E2D1F99 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Remove the system board shield Identifier GUID 915A57AD 90C0 4B2C A9DA C801411908C9 St...

Page 97: ...2 Lift the I O bracket off the middle frame 97 ...

Page 98: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 987AC29C D294 41DC B6AF C2212B5B8DF3 Status Released Procedure 1 Align the screw holes on the I O bracket with the screw holes on the middle frame 2 Replace the nine screws M3x5 that secure the I O bracket to the middle frame Identifier GUID FC905C12 5D10 4857 AB3A 4A...

Page 99: ...egulatory_compliance Identifier GUID 03ED21C7 4AD2 4963 A530 1EBCCE89AEBC Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Remove the I O board bracket Identifier GUID B0E1BEBE F10D 4240 A7FD 315377D7D3B0 Status Released Procedure 1 Press down the latch on the power cable connector and pull the connector to disconnect the power cable SB DCPWR from...

Page 100: ...he routing guide on the I O board 6 Open the latch and disconnect display panel cable EDPCN1 from the I O board 7 Disconnect the display converter cable CONVERTER from the I O board 8 Open the latch and disconnect the I O board cable LAUOC1 from the I O board 100 ...

Page 101: ...9 Using the pull tab disconnect the I O cable RUSBC1 from the I O board 10 Remove the four screws M3x5 that secure the I O board to the middle frame 101 ...

Page 102: ...11 Lift the I O board off the middle frame 102 ...

Page 103: ...6966 Status Released Procedure 1 Align the screw holes on the I O board with the screw holes on the middle frame 2 Replace the four screws M3x5 that secure the I O board to the middle frame 3 Connect the I O cable RUSBC1 the I O board cable LAUOC1 the display converter cable CONVERTER and the display panel cable EDPCN1 to the I O board 4 Route the I O board power cable RPWRC1 and the power cable S...

Page 104: ...2 Replace the inner frame 3 Replace the stand 4 Replace the back cover 104 ...

Page 105: ...You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect t...

Page 106: ...e fan power cable FAN_SYS from the system board 2 Using the pull tab disconnect the display cable MB DISPC from the system board 3 Open the latch and disconnect the power button board cable 0SDC1 from the system board 4 Press down the latch and disconnect the power cable MB DCPWR from the system board 5 Using the pull tab disconnect the hard drive data cable SATA0 from the system board 106 ...

Page 107: ... the I O board power cable RPWRC1 from the system board 11 Disconnect the subwoofer cable WOOFC1 from the system board 12 Disconnect the speaker cable SPEAKER from the system board 13 Disconnect the media card reader cable SDRDC1 from the system board 14 Disconnect the side I O board cable MB SUSBC from the system board 15 Disconnect the camera cable WEBCAM from the system board 16 Disconnect the ...

Page 108: ...18 Lift the system board off the middle frame 108 ...

Page 109: ...ace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Identifier GUID 59236587 A9A6 45D3 925C 26710640D4A7 Status Released Procedure 1 Align the screw holes on the system board with the screw holes on the middle frame 2 Replace the five screws M3x...

Page 110: ...N_SYS to their respective connectors on the system board Identifier GUID 68C785A0 BB0C 4F07 8EC6 F0CA8FEAAE7D Status Released Post requisites 1 Replace the processor 2 Replace the heat sink 3 Replace the wireless card 4 Replace the solid state drive 5 Replace the memory modules 6 Replace the system board shield 7 Replace the back cover 110 ...

Page 111: ...practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 94960FC8 6C10 44FA 9A0D 1DC9BEF34BCA Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the hard drive 4 Remove the inner frame 5 Remove the camera 6 Remove the microphones 7 Remove the power button board 8 Remove the front bezel 9 Remove the media card reader 10 R...

Page 112: ...ress the tabs on the display converter cable CONVERTER and disconnect the cable from the display panel through its slot on the middle frame 2 Remove the eight screws M3x5 that secure the middle frame to display panel 3 Gently lift the middle frame off the display panel at an angle 4 Push the display panel cable EDPCN1 through the slot on the middle frame 112 ...

Page 113: ...the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 99C0D53C 243F 4DFC BBD6 CEE094BA3063 Status Released Procedure 1 Push the display panel cable EDPCN1 through the slot on the midd...

Page 114: ...2 Aligning the display panel to the slot on the middle frame slide the display panel into the slot on the middle frame 114 ...

Page 115: ...3 In sequential order replace the three screws M3x5 that secure the middle frame to display panel 4 Replace the remaining five screws M3x5 that secure the middle frame to display panel 115 ...

Page 116: ...B13 348129937435 Status Released Post requisites 1 Replace the system board 2 Replace the I O board 3 Replace the I O bracket 4 Replace the heat sink 5 Replace the wireless card 6 Replace the subwoofer 7 Replace the speakers 8 Replace the fan 9 Replace the system board shield 10 Replace the side I O board 11 Replace the media card reader 116 ...

Page 117: ...lace the front bezel 13 Replace the power button board 14 Replace the microphones 15 Replace the camera 16 Replace the inner frame 17 Replace the hard drive 18 Replace the stand 19 Replace the back cover 117 ...

Page 118: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 66FB536D A711 477F 97B7 D0589873EB39 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Remove the I O bracket 5 Remove the I O board Identifier GUID A0DB5C07 9728 4F25 8D2F 21E76...

Page 119: ...2 Push the display panel cable EDPCN1 into the routing channel on the middle frame 119 ...

Page 120: ...3 Remove the eight screws M3x5 that secure the middle frame to the display panel 4 Lift the middle frame assembly at an angle from the top 120 ...

Page 121: ...5 Slide and lift the middle frame assembly off the display panel 121 ...

Page 122: ... inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 2AAF7505 55E0 49D7 A187 2C3183472C53 Status Released Procedure 1 Place the display panel on the middle frame assembly and route the display cable through th...

Page 123: ...2 Slide the display panel cable EDPCN1 into the middle frame assembly 123 ...

Page 124: ...3 In sequential order indicated on the image replace the three screws M3x5 that secure the middle frame to the display panel 124 ...

Page 125: ...4 Replace the five screws M3x5 that secure the middle frame to the display panel 125 ...

Page 126: ...CONVERTER to the display panel Identifier GUID 31483C4A 9A3D 4E75 A678 77C9C6D724FC Status Released Post requisites 1 Replace the I O board 2 Replace the I O bracket 3 Replace the inner frame 4 Replace the stand 5 Replace the back cover 126 ...

Page 127: ...nd then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the fold...

Page 128: ...commended that you write down the BIOS Setup program screen information for future reference Use the BIOS Setup program for the following purposes Get information about the hardware installed in your computer such as the amount of RAM and the size of the hard drive Change the system configuration information Set or change a user selectable option such as the user password type of hard drive instal...

Page 129: ...ns NOTE Depending on your computer and its installed devices the items listed in this section may or may not appear Table 3 System information Main System Information System Time Displays the current time in hh mm ss format System Date Displays the current date in mm dd yyyy format BIOS Version Displays the BIOS version number Product Name Displays the computer model Service Tag Displays the Servi...

Page 130: ...irtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology Default Enabled Integrated NIC Controls the on board LAN controller Default Enabled SATA Operation Configures operating mode of the integrated SATA hard drive controller Default AHCI Adapter warnings Enable or disable adapter warnings Default Enabled Table 5 Miscellaneous Devices...

Page 131: ...WLAN If enabled wakes the system using a network message Default Disabled NOTE This option can be enabled only if the Deep Sleep Mode is set to Disabled AC Recovery Select the action the computer takes when power is restored Default Power off Deep Sleep Control Configure the Deep Sleep support mode Default Enable in S4 and S5 USB Wake Support Enable the USB devices to wake the computer from Standb...

Page 132: ...able 8 SupportAssist System Resolution Advanced SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool Default 2 SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS recovery tool Default Disabled Table 9 Security options Security Admin Password Displays the admin...

Page 133: ...UEFI capsule update packages Default Enabled Table 10 Boot options Boot Secure Boot Control Enable or disable the secure boot control Default Disabled NOTE To enable this feature the computer must be in the UEFI boot mode Legacy Option ROMs Enable or disable the Legacy Option ROMs Default Enabled Boot List Option Displays the available boot options Attempt Legacy Boot Enable or disable the attemp ...

Page 134: ...d previous values for all system setup options Identifier GUID 185C8B9A D728 4477 99FC D9276DAD3A15 Status Released Clearing forgotten passwords WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your com...

Page 135: ...r see System board components 1 Remove the jumper plug from the password jumper pins 2 Wait for five seconds and then replace the jumper plug to its original location Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 135 ...

Page 136: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shield Identifier GUID C7BAECA4 7AAA 4060 8F52 F412C70D591D Status Released Procedure NOTE For more information on the location of the CMOS r...

Page 137: ...five seconds and replace the jumper plug to its original location Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 137 ...

Page 138: ...ion or turned off The power status light blinks amber along with beep codes indicating failures For example the power status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating the Recovery image is not found The following table shows different light patterns and what they indi...

Page 139: ...er may emit a series of beeps during start up if the errors or problems cannot be displayed The repetitive beep codes help the user troubleshoot problems with the computer Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use 139 ...

Page 140: ...Help Support app Get started app Accessing help In Windows search type Help and Support and press Enter Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about your operating system setting up an...

Page 141: ...see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 141 ...

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