Dell Inspiron 11 3000 Series Service Manual Download

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Inspiron 11 3000
Service Manual

Computer Model: Inspiron 3180
Regulatory Model: P24T
Regulatory Type: P24T003

Summary of Contents for Inspiron 11 3000 Series

Page 1: ...Inspiron 11 3000 Service Manual Computer Model Inspiron 3180 Regulatory Model P24T Regulatory Type P24T003 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 02 Rev A00 ...

Page 3: ...ls 11 Screw list 12 After working inside your computer 14 Removing the base cover 15 Procedure 15 Replacing the base cover 21 Procedure 21 Removing the battery 24 Prerequisites 24 Procedure 24 Replacing the battery 28 Procedure 28 Post requisites 28 Removing the I O board 29 Prerequisites 29 Procedure 29 3 ...

Page 4: ...35 Procedure 35 Post requisites 35 Removing the memory module 36 Prerequisites 36 Procedure 36 Replacing the memory module 38 Procedure 38 Post requisites 39 Removing the hard drive 40 Prerequisites 40 Procedure 40 Replacing the hard drive 43 Procedure 43 Post requisites 43 Removing the power adapter port 44 Prerequisites 44 Procedure 44 4 ...

Page 5: ...ss card 49 Procedure 49 Post requisites 51 Removing the coin cell battery 52 Prerequisites 52 Procedure 52 Replacing the coin cell battery 54 Procedure 54 Post requisites 54 Removing the speaker 55 Prerequisites 55 Procedure 55 Replacing the speaker 57 Procedure 57 Post requisites 57 Removing the display assembly 58 Prerequisites 58 Procedure 58 5 ...

Page 6: ...68 Post requisites 69 Removing the palm rest and keyboard assembly 70 Prerequisites 70 Procedure 70 Replacing the palm rest and keyboard assembly 72 Procedure 72 Post requisites 72 Removing the display bezel 73 Prerequisites 73 Procedure 73 Replacing the display bezel 76 Procedure 76 Post requisites 76 Removing the display hinges 77 Prerequisites 77 Procedure 77 6 ...

Page 7: ...he display panel 83 Procedure 83 Post requisites 83 Removing the camera 84 Prerequisites 84 Procedure 84 Replacing the camera 87 Procedure 87 Post requisites 87 Removing the display back cover and antenna assembly 88 Prerequisites 88 Procedure 88 Replacing the display back cover and antenna assembly 90 Procedure 90 Post requisites 90 7 ...

Page 8: ...entifying the hard drive in BIOS setup program 97 Checking the system memory in BIOS setup program 97 System Setup Options 97 System and setup password 103 Assigning a system password and setup password 103 Deleting or changing an existing system and or setup password 104 Clearing forgotten passwords 104 Clearing CMOS settings 105 Troubleshooting 106 Flashing the BIOS 106 Flea power release 106 Fl...

Page 9: ...Getting help and contacting Dell 109 Self help resources 109 Contacting Dell 110 9 ...

Page 10: ...rd mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety WARNING Before working inside your computer read the safety information that shipped with your computer For more safety best practices see the Regulato...

Page 11: ...ack of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting the cable When disconnecting cables keep t...

Page 12: ...d drive assembly palm rest and keyboard assembly M2x3 3 Hard drive bracket Hard drive M3x3 4 Power adapter port palm rest and keyboard assembly M2x3 1 Wireless card palm rest and keyboard assembly M2x3 1 Display cable bracket System board M2x3 1 Display assembly palm rest and keyboard assembly M2 5x6 2 System board palm rest and keyboard assembly M2x2 1 Display hinges Display back cover and antenn...

Page 13: ...Component Secured to Screw type Quantity Screw image Display panel Display back cover and antenna assembly M1 2x2 4 13 ...

Page 14: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 14 ...

Page 15: ...working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 2 Using a plastic scribe remove the screw cap from the base cover assembly Figure 1 Removing the screw cap 1 screw cap 2 plastic scribe 15 ...

Page 16: ...crews M2 5x6 that secure the base cover assembly to the palm rest and keyboard assembly Figure 2 Removing the screws 1 M2 5x6 screws 9 2 base cover assembly 4 Using your thumb apply pressure on the base cover assembly 16 ...

Page 17: ...5 From the top right corner pry the base cover assembly from the palm rest and keyboard assembly Figure 3 Removing the base cover 1 palm rest and keyboard assembly 2 base cover assembly 17 ...

Page 18: ...6 Pry loose the base cover assembly from one end of the palm rest and keyboard assembly Figure 4 Removing the base cover 1 palm rest and keyboard assembly 2 base cover assembly 18 ...

Page 19: ... base cover assembly at an angle from the palm rest and keyboard assembly and release it from the HDMI port Figure 5 Removing the base cover 1 HDMI port 2 base cover assembly 3 palm rest and keyboard assembly 19 ...

Page 20: ...8 Carefully turn over the base cover assembly Figure 6 Removing the base cover 1 base cover assembly 2 palm rest and keyboard assembly 9 Remove the I O board 20 ...

Page 21: ... computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Replace the I O board CAUTION To avoid damage to the computer ensure that the USB and HDMI port cut outs on the base cover assembly is correctly aligned with the USB and HDMI ports on the palm rest and keybo...

Page 22: ...2 Open the display Figure 7 Replacing the base cover 1 display 3 Align the HDMI slot on the base cover assembly with the HDMI port on the palm rest and keyboard assembly 22 ...

Page 23: ...eyboard assembly 3 HDMI port 5 Slide the tabs on the palm rest and keyboard assembly into the slots on the base cover assembly and snap the base cover assembly into place 6 Replace the nine screws M2 5x6 that secure the base cover assembly to the palm rest and keyboard assembly 7 Replace the screw cap on the base cover assembly 23 ...

Page 24: ...e your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Follow the procedure from step 1 to step 6 in Removing the base cover Procedure 1 Disconnect the battery cable from the system board 24 ...

Page 25: ...est and keyboard assembly Figure 9 Disconnecting the battery 1 battery cable 2 M2x3 screws 3 3 battery 4 palm rest and keyboard assembly 3 Tilt the battery applicable for configuration with hard drive only to release the tab on the battery from the hard drive bracket 25 ...

Page 26: ...e battery off the palm rest and keyboard assembly Figure 10 Removing the battery 1 battery 2 palm rest and keyboard assembly 3 tab 4 hard drive bracket 5 Follow the step 1 procedure in Removing the I O board 26 ...

Page 27: ...6 Turn the computer over open the display and press the power button for five seconds to ground the system board Figure 11 Removing the battery 1 display 2 power button 27 ...

Page 28: ..._compliance Procedure 1 Follow the step 4 procedure in Replacing the I O board 2 Slide the tab on the battery applicable for configuration with hard drive only under the hard drive bracket and place the battery on the palm rest and keyboard assembly 3 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 4 Replace the three screws M2x3 that secure the bat...

Page 29: ...ing inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the I O board cable from system board 2 Remove the screw M2x3 that secures the I O board to the base cover 3 Push the...

Page 30: ...4 Slide and lift the I O board off the base cover Figure 12 Removing the I O board 1 latch 2 I O board cable 3 base cover 4 M2x3 screw 5 I O board 6 securing tab 30 ...

Page 31: ...5 Open the latch and disconnect the I O board cable from the I O board Figure 13 Removing the I O board 1 latch 2 I O board cable 31 ...

Page 32: ...iance Procedure 1 Slide the I O board cable into the connector on the I O board and close the latch to secure the cable 2 Slide the ports on the I O board into the slots on the base cover and snap the I O board into place 3 Align the screw hole on the I O board with the screw hole on the base cover 4 Replace the screw M2x3 that secures the I O board to the base cover 5 Slide the I O board cable in...

Page 33: ...gulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Follow the procedure from step 1 to step 6 in Removi...

Page 34: ...2 Lift the heat sink off the system board Figure 14 Removing the heat sink 1 heat sink 2 captive screws 4 3 system board 34 ...

Page 35: ...stem board and processor NOTE The original thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes ...

Page 36: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Remove the heat sink Procedure 1 Use your fingertips and lift the flap on the memory module 2 Use your fingertips to carefully spread apart the securing clips on ...

Page 37: ...3 Remove the memory module from the memory module slot Figure 15 Removing the memory module 1 securing clips 2 2 memory module 3 flap 37 ...

Page 38: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Use your fingertips and lift the flap to access the memory module slot 2 Align the notch on the memory module with the tab on the memory module slot 3 Slide the memory module firmly into the memory module slot at an angle and press it down until it clicks into place ...

Page 39: ...ap Figure 16 Replacing the memory module 1 tab 2 notch 3 memory module 4 flap Post requisites 1 Replace the heat sink 2 Replace the battery 3 Follow the procedure from step 2 to step 5 in Replacing the base cover 39 ...

Page 40: ...pliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites NOTE The computer is shipped with either hard drive assembly or eMMC card assembly depending on the configuration ordered 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove t...

Page 41: ...off the palm rest and keyboard assembly Figure 17 Removing the hard disc drive module 1 M2x3 screws 3 2 hard drive assembly 3 palm rest and keyboard assembly 3 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 41 ...

Page 42: ...4 Lift the hard drive from the hard drive bracket Figure 18 Removing the hard drive 1 hard drive bracket 2 M3x3 screws 4 3 hard drive 42 ...

Page 43: ...ise care when handling the hard drive Procedure 1 Align the screw holes on the hard drive with the screw holes on the hard drive bracket 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 3 Slide and connect the hard drive assembly to the connector on the system board 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keybo...

Page 44: ... instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw M2x3 that secures the power adapter por...

Page 45: ... Lift the power adapter port with its cable off the palm rest and keyboard assembly Figure 19 Removing the power adapter port 1 M2x3 screw 2 power adapter port cable 3 palm rest and keyboard assembly 45 ...

Page 46: ...atory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power adapter port into the slot on the palm rest and keyboard assembly 2 Align the screw hole on the power adapter port with the screw hole on the palm rest and keyboard assembly 3 Replace the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 4 Connect the power adapter port ...

Page 47: ...For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Follow the step 1 procedure in Removing the I O board Procedure 1 Remove the screw M2x3 that secures the wireless card to the palm rest and keyboard assembly 2 Lift the wireless card...

Page 48: ...Slide the wireless card from the wireless card slot on the system board Figure 20 Removing the wireless card 1 wireless card slot 2 wireless card 3 M2x3 screw 4 antenna cables 2 5 wireless card bracket 48 ...

Page 49: ... card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot on the system board 2 Slide the wireless card into the wireless card slot on the system board 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color sc...

Page 50: ...crew that secures the wireless card to the palm rest and keyboard assembly Figure 21 Replacing the wireless card 1 notch 2 wireless card 3 wireless card slot 4 antenna cables 2 5 wireless card bracket 6 tab 7 M2x3 screw 50 ...

Page 51: ...Post requisites 1 Replace the battery 2 Follow the procedure from step 2 to step 5 in Replacing the base cover 3 Follow the step 4 procedure in Replacing the I O board 51 ...

Page 52: ...ww dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Follow the step 1 procedure in Removing the I O board 4 Remove...

Page 53: ...eel off and lift the coin cell battery from the palm rest and keyboard assembly Figure 22 Removing coin cell battery 1 coin cell battery cable 2 routing guide 3 coin cell battery 4 palm rest and keyboard assembly 53 ...

Page 54: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest and keyboard assembly 2 Route the coin cell battery cable through the routing guide on the speaker 3 Connect the coin cell battery cable to the system board Post requisites 1 Replace the wireless card 2 Follow the step 4 procedure in Replacing the...

Page 55: ... After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Follow the step 1 procedure in Removing the I O board Procedure 1 Disconnect the speaker cable from the system board 2 Remove the coin cell batter...

Page 56: ...er stubs on the speaker and lift the speaker from the palm rest and keyboard assembly Figure 23 Removing the speaker 1 system board 2 speaker cable 3 speaker 4 coin cell battery cable 5 routing guide 6 rubber stubs 2 56 ...

Page 57: ...es see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Insert the rubber stubs on the speaker into the slots on the palm rest and keyboard assembly and snap the speaker into place 2 Route the coin cell battery cable through the routing guide on the speaker 3 Connect the speaker cable to the system board Post requisites 1 Follow the step 4 procedure in Replacin...

Page 58: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Follow the step 1 procedure in Removing the I O board 4 Remove the wireless card Procedure 1 Remove the screw M2x3 that secures the display cable bracket to the syst...

Page 59: ...3 Open the latch and disconnect the display cable from the system board Figure 24 Removing the display cable 1 M2x3 screw 2 display cable bracket 3 display cable 4 latch 59 ...

Page 60: ...alm rest and keyboard assembly at an angle Figure 25 Removing the display 1 palm rest and keyboard assembly 5 Remove the two screws M2 5x6 that secure the display assembly to the palm rest and keyboard assembly 60 ...

Page 61: ...lm rest and keyboard assembly off the display assembly Figure 26 Removing the display 1 palm rest and keyboard assembly 2 M2 5x6 screws 2 3 display hinges 2 After performing all the steps we are left with display assembly 61 ...

Page 62: ...Figure 27 Display assembly 1 display assembly 62 ...

Page 63: ...rface 2 Align the screw holes on the display hinges with the screw holes on the palm rest and keyboard assembly 3 Replace the two screws M2 5x6 that secure the display assembly to the palm rest and keyboard assembly 4 Slide the display cable into the connector on the system board and close the latch to secure the cable 5 Slide the display cable bracket into the slot on the palm rest and keyboard a...

Page 64: ...OS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Follow the step 1 proced...

Page 65: ...e from the system board Figure 28 Removing the system board components 1 latch 2 display cable 3 display cable bracket 4 M2x3 screw 5 speaker cable 6 coin cell battery cable 5 Disconnect the power adapter port cable from the system board 65 ...

Page 66: ...nd keyboard cable from the system board Figure 29 Removing the system board components 1 power adapter port cable 2 touchpad cable 3 latches 2 4 keyboard cable 7 Remove the screw M2x2 that secures the system board to the palm rest and keyboard assembly 66 ...

Page 67: ...8 Lift the system board off the palm rest and keyboard assembly Figure 30 Removing the system board 1 system board 2 M2x2 screw 3 palm rest and keyboard assembly 67 ...

Page 68: ...the appropriate changes again after you replace the system board Procedure 1 Align the screw holes on the system board with the screw holes on the palm rest and keyboard assembly 2 Replace the screw M2x2 that secures the system board to the palm rest and keyboard assembly 3 Slide the touchpad cable and keyboard cable into their connectors and close the latches to secure the cables 4 Connect the po...

Page 69: ...place the hard drive 2 Replace the wireless card 3 Replace the memory module 4 Replace the heat sink 5 Replace the battery 6 Follow step 4 in Replacing the I O board 7 Follow step 2 to step 5 in Replacing the base cover 69 ...

Page 70: ...liance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Remove the heat sink 4 Remove the memory module 5 Follow the procedure from step 1 to step 2 in Removing the hard drive 6 Remove the power adapter port 7 Remove the wireless card 8 Remove the coin cell battery 9 Remove the speaker 10 Re...

Page 71: ...Figure 31 Palm rest and keyboard assembly 1 palm rest and keyboard assembly 71 ...

Page 72: ...nce home page at www dell com regulatory_compliance Procedure Place the palm rest and keyboard assembly on a flat surface with the keyboard facing down Post requisites 1 Replace the system board 2 Replace the display assembly 3 Replace the speaker 4 Replace the coin cell battery 5 Replace the wireless card 6 Replace the power adapter port 7 Follow the procedure from step 3 to step 5 in Replacing t...

Page 73: ...computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly Procedure 1 Press the hinge caps to release them from th...

Page 74: ...2 Lift the hinge caps from the display hinges Figure 32 Removing hinge caps 1 hinge caps 2 2 display hinges 2 74 ...

Page 75: ... Using your finger tips gently pry and lift the display bezel off the display back cover and antenna assembly Figure 33 Removing display bezel 1 display bezel 2 display back cover and antenna assembly 75 ...

Page 76: ...puter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the display bezel with the display back cover and antenna assembly and gently snap the display bezel into place 2 Replace hinge caps on the display hinges and snap them into place Post requisites 1 Replace the display assembly 2 Replace the wireless card 3 Replace th...

Page 77: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel Procedure 1 Remove the four screws M2 5x2 5 that secure the display...

Page 78: ...2 Lift the display hinges off the display back cover and antenna assembly Figure 34 Removing the hinges 1 back cover and antenna assembly 2 M2 5x2 5 screws 4 3 display hinges 2 78 ...

Page 79: ... practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the display back cover and antenna assembly 2 Replace the screws that secure the display hinges to the display back cover and antenna assembly Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the...

Page 80: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel Procedure 1 Remove the four screws M1 2x2 that secure the display ...

Page 81: ... panel over Figure 35 Removing the display cable 1 M1 2x2 screws 4 2 display panel 3 display back cover and antenna assembly 3 Peel off the adhesive tape from the display cable 4 Open the latch and disconnect the display cable 81 ...

Page 82: ...5 Lift the display panel off the display back cover and antenna assembly Figure 36 Removing the display cable 1 adhesive tape 2 display cable 3 latch 4 display panel 82 ...

Page 83: ...iance Procedure 1 Slide the display cable into the connector on the display panel and close the latch to secure the cable 2 Adhere the adhesive tape to the display cable 3 Align the screw holes on the display panel with the screw holes on the display back cover and antenna assembly 4 Replace the four screws M1 2x2 that secure the display panel to the display back cover and antenna assembly Post re...

Page 84: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display hinges 5 Remove the display bezel 6 Remove the display panel Procedure CAUTION Place the display panel assembly on a soft and clean surface to avoid scratching th...

Page 85: ...2 Disconnect the camera cable from the camera Figure 37 Removing the camera 1 camera cable 2 camera 3 plastic scribe 4 display back cover and antenna assembly 85 ...

Page 86: ...3 Peel the display cable from the display back cover and antenna assembly Figure 38 Removing the display cable 1 display back cover and antenna assembly 2 display cable 86 ...

Page 87: ... regulatory_compliance Procedure 1 Adhere the display cable to the display back cover and antenna assembly 2 Connect the camera cable to the camera 3 Using the alignment post place the camera module on the display back cover and antenna assembly 4 Adhere the camera to the display back cover and antenna assembly and snap the camera into place Post requisites 1 Replace the display panel 2 Replace th...

Page 88: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Follow the procedure from step 1 to step 6 in Removing the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display hinges 5 Remove the display bezel 6 Remove the display panel 7 Remove the camera Procedure After performing t...

Page 89: ...Figure 39 Removing display back cover and antenna assembly 1 display back cover and antenna assembly 89 ...

Page 90: ... After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back cover and antenna assembly on a clean and flat surface Post requisites 1 Replace the camera 2 Replace the display panel 3 Replace the display bezel 4 Replace the display hinges 5 Replace the wireless card 6 Replace the bat...

Page 91: ...ur computer 7 After the download is complete navigate to the folder where you saved the audio driver file 8 Double click the audio driver file icon and follow the instructions on the screen to install the driver Table 3 Audio controller in device manager Before driver installation After driver installation Downloading the graphics driver 1 Turn on your computer 2 Go to www dell com support 3 Click...

Page 92: ...o to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click Download to download the USB 3 0 driver for your computer 7 After the download is compl...

Page 93: ...Wi Fi driver for your computer 7 After the download is complete navigate to the folder where you saved the Wi Fi driver file 8 Double click the driver file icon and follow the on screen instructions to install the driver Downloading the media card reader driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit ...

Page 94: ... chipset driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click Download to download the chipset driver for ...

Page 95: ...up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 96: ...CAUTION Unless you are an expert computer user do not change the settings in the BIOS Setup program Certain changes can make your computer work incorrectly NOTE Before you change BIOS Setup program it is recommended that you write down the BIOS Setup program screen information for future reference Use the BIOS Setup program for the following purposes Get information about the hardware installed in...

Page 97: ...uter 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program A list of hard drives is displayed under the Main tab Checking the system memory in BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program 3 On the Maintab see System memory The memory information is displayed on the r...

Page 98: ...ve installed Internal eMMC Displays the type of eMMC card installed AC adapter type Displays the type of AC adapter installed System Memory Displays the memory information of your computer Memory Speed Displays the memory speed Table 8 System setup options Advanced PowerNow Enable Enables or disables the Intel R SpeedStep tm mode of the processor Default Enabled Virtualization Allows you to enable...

Page 99: ...re the operating mode of the integrated SATA hard drive controller Default AHCI Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer Default Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior Default Function key Battery Health Displays ...

Page 100: ...ery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors Default Disabled Table 9 System setup options Security Admin Password Status Displays if the administrator password is clear or set Default Not se...

Page 101: ...e Software Firmware TPM PPI Bypass for Clear Command Enable or disable the PPI Bypass for Clear Command Default Disabled UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages Table 10 System setup options Boot Fast Boot Secure Boot Enable or disable the secure boot feature Legacy Option ROMs Enable or disable the Legacy Option ROMs Boot List Option Displ...

Page 102: ... Without Exit Allows you to save your changes without exiting system setup Exit Discarding Changes Allows you to exit system setup without saving your changes Load Optimal Defaults Allows you to restore default values for all system setup options Discard Changes Allows you to load previous values for all system setup options 102 ...

Page 103: ...igning a system password and setup password You can assign a new System Password only when the status is in Not Set To enter the system setup press F2 immediately after a power on or re boot 1 In the System BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Password and create a password in the Enter the new password field Use the following...

Page 104: ...ity and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when p...

Page 105: ...MOS settings will reset the BIOS settings on your computer 1 Remove the base cover 2 Remove the battery 3 Disconnect the coin cell battery 4 Wait for one minute 5 Connect the coin cell battery 6 Replace the battery 7 Replace the base cover 105 ...

Page 106: ...er 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Flea power release Flea power is the residual static electricity that remains on the computer even after...

Page 107: ...N Use the ePSA diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device ...

Page 108: ...top the diagnostic test 7 Select the device from the left pane and click Run Tests 8 If there are any issues error codes are displayed Note the error code and validation number and contact Dell Wi Fi power cycle If your computer is unable to access the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how t...

Page 109: ...tem www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related ...

Page 110: ...h the drop down menu under View Products Enter the Service Tag number or Product ID in the search bar Contacting Dell To contact Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact info...

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