Dell G5 SE 5505 Service Manual Download

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Dell G5 SE 5505

Service Manual

Regulatory Model: P89F
Regulatory Type: P89F004
August 2021
Rev. A02

Summary of Contents for G5 SE 5505

Page 1: ...Dell G5 SE 5505 Service Manual Regulatory Model P89F Regulatory Type P89F004 August 2021 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...80 solid state drive in M 2 slot one 18 Solid state drive M 2 slot two 19 Removing the 2280 solid state drive in M 2 slot two 19 Installing the 2280 solid state drive in M 2 slot two 20 Battery 21 Removing the 3 cell battery 21 Installing the 3 cell battery 22 Removing the 4 cell battery 23 Installing the 4 cell battery 24 Wireless card 25 Removing the WLAN card 25 Installing the WLAN card 26 Spea...

Page 4: ...ds 53 Chapter 4 System setup 54 Entering BIOS setup program 54 Navigation keys 54 System setup options 55 System and setup password 58 Assigning a system setup password 59 Deleting or changing an existing system setup password 59 Clearing CMOS settings 60 Clearing BIOS System Setup and System passwords 60 Updating the BIOS 60 Updating the BIOS in Windows 60 Updating the BIOS using the USB drive in...

Page 5: ...ell is not covered by your warranty See the safety instructions that is shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could ha...

Page 6: ... install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ESD field service kit The unmonitored Field Service kit is the most commonly used service kit Each Field Service kit includes three main components anti static mat wrist stra...

Page 7: ...placed on top of the ESD bag because only the inside of the bag is shielded Always place parts in your hand on the ESD mat in the system or inside an anti static bag Transporting Sensitive Components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport ESD protection summary I...

Page 8: ...ome computers have magnetic surfaces Ensure that the screws are not left attached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x7 6 NOTE Screw color may vary depending on the configuration ordered 3 cell battery Palm rest and ke...

Page 9: ... Big Head 12 Hinge brackets Display panel M2x2 5 2 I O board Palm rest and keyboard assembly M2x3 2 System board KB Support M2L2 Big Head 2 Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure Removing an...

Page 10: ...10 Removing and installing components ...

Page 11: ...e a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm rest and keyboard assembly 4 Pry the base cover and turn it over NOTE The following steps are applicable only if you want to further remove any other component from your computer 5 Disconnect the LED cable from the system board if applicable 6 Using the pull tab disconnect the battery ca...

Page 12: ...component remove the existing component before performing the installation procedure About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure 12 Removing and installing components ...

Page 13: ...the palm rest and keyboard assembly 5 Tighten the four captive screws that secure the base cover to the palm rest and keyboard assembly Next steps 1 Follow the procedure in After working inside your computer Memory module Removing the memory module Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the l...

Page 14: ... Remove the memory module from the memory module slot Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure 14 Removing and installing components ...

Page 15: ...g the 2230 solid state drive in M 2 slot one Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered your computer may be shipped with one of the following One hard drive and one 2230 or...

Page 16: ...the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered your computer may be shipped with one of the following One hard drive and one 2230 or 2280 solid state drive One 2230 solid state drive and one 2280 solid state d...

Page 17: ...w M2x3 that secures the solid state drive to the system board 5 Place the thermal shield on the solid state drive 6 Align the screw holes on the thermal shield with the screw holes on the system board and the palm rest and keyboard assembly 7 Replace the two screws M2x3 that secure the thermal shield to the solid state drive and the system board Next steps 1 Install the base cover 2 Follow the pro...

Page 18: ...l representation of the installation procedure Steps 1 Align the notches on the solid state drive with the SSD2 slot on the system board 2 Slide the solid state drive into the SSD2 slot on the system board 3 Place the solid state drive bracket on the solid state drive 4 Align the screw holes on the thermal shield with the screw holes on the system board and the palm rest and keyboard assembly 5 Re...

Page 19: ...ssembly 2 Lift the thermal shield off the palm rest and keyboard assembly 3 Slide and lift the solid state drive off the SSD1 slot on the system board Solid state drive M 2 slot two Removing the 2280 solid state drive in M 2 slot two Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the ...

Page 20: ...tes If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the 2280 solid state drive installed in M 2 slot two and provides a visual representation of the installation procedure NOTE Depending on the configuration ordered your computer may be shipped with one of the following One ha...

Page 21: ...the palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the solid state drive to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Battery Removing the 3 cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates t...

Page 22: ...battery off the palm rest and keyboard assembly Installing the 3 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure 22 Removing and installing components ...

Page 23: ...able to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the 4 cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure Removing and i...

Page 24: ... battery off the palm rest and keyboard assembly Installing the 4 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure 24 Removing and installing components ...

Page 25: ...to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Wireless card Removing the WLAN card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the WLAN card and provides a visual representation of the removal procedure Removing...

Page 26: ...N card 4 Slide and remove the WLAN card from the WLAN card slot Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the WLAN card and provides a visual representation of the installation procedure 26 Removing and installing components ...

Page 27: ... Main white triangle White Auxiliary black triangle Black 2 Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot 3 Align and place the WLAN card bracket on the WLAN card 4 Replace the screw M2x3 to secure the WLAN card to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside yo...

Page 28: ...peaker to the right speaker and remove it from the routing guides on the palm rest and keyboard assembly NOTE Note the position of the rubber grommets before lifting the speakers 3 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation proc...

Page 29: ...s on the palm rest and keyboard assembly 3 Connect the speaker cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the...

Page 30: ...oin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 30 Removing and installing components ...

Page 31: ...he procedure in After working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the power adapter port and provides a visual representation of the removal procedure Removing and installing components 31 ...

Page 32: ...t cable to the system board 5 Disconnect the power adapter port cable from the system board 6 Lift the power adapter port along with its cable off the palm rest and keyboard assembly Installing the power adapter port Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of...

Page 33: ...racket over the power adapter port 5 Replace the two screws M2x3 to secure the power adapter port bracket to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Fans Removing the left fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the ...

Page 34: ...system board 4 Lift the left fan off the palm rest and keyboard assembly Installing the left fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the left fan and provides a visual representation of the installation procedure 34 Removing and installing components ...

Page 35: ...o the system board 4 Replace the two M2x3 screws to secure the left fan to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the right fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover Removing and installing components 35 ...

Page 36: ...that secure the right fan to the system board 3 Lift the right fan off the palm rest and keyboard assembly Installing the right fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the right fan and provides a visual representation of the installation procedure 36 ...

Page 37: ...Follow the procedure in Before working inside your computer CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Remove the base cover About t...

Page 38: ...onent before performing the installation procedure About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure th...

Page 39: ...ed on the heat sink tighten the eight captive screws that secure the heat sink to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover Removing and installing components 39 ...

Page 40: ...ws M2x3 that secure the I O board to the palm rest and keyboard assembly 3 Lift the I O board off the palm rest and keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the I O board and provides a visual representation of the...

Page 41: ... 3 Connect the I O board cable to the I O board Next steps 1 Install the left fan 2 Install the base cover 3 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the heat sink Removing and installing components 41 ...

Page 42: ... a visual representation of the removal procedure Steps 1 Disconnect the display cable from the system board 2 Remove the four screws M2 5x5 that secure the display hinges to the system board 3 Lift the display assembly off the palmrest and keyboard assembly 42 Removing and installing components ...

Page 43: ...omponent remove the existing component before performing the installation procedure About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure Removing and installing components 43 ...

Page 44: ... the screw holes on the display hinges with screw holes on the system board 3 Replace the four screws M2 5x5 that secure the display hinges to the system board 4 Connect the display cable from the system board Next steps 1 Install the heat sink 44 Removing and installing components ...

Page 45: ...the memory modules 5 Remove the wireless card 6 Remove the left fan 7 Remove the right fan 8 Remove the power adapter port About this task The following image indicates the location of the system board and provides a visual representation of the removal procedure CAUTION The I O board connector is located underneath the system board Turn the system board over and disconnect the I O board cable fro...

Page 46: ...Steps 1 Open the latch and disconnect the power button cable from the system board 46 Removing and installing components ...

Page 47: ...rd 7 Disconnect the speaker cable from the system board 8 Remove the two M2x2 screws that secure the system board to the palm rest and keyboard assembly 9 Turn the system board over and disconnect the I O board cable from the system board Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this ...

Page 48: ...acing the system board the USB Type C bracket has to be removed from the existing system board and transferred to the replacement system board 7 Connect the touchpad cable to the system board and close the latch 8 Connect the keyboard backlight cable to the system board and close the latch 9 Connect the keyboard cable to the system board and close the latch 10 Connect the power button cable to the...

Page 49: ...OTE The system board can be removed with the heat sink attached About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure Steps 1 Remove the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 2 Lift the touchpad bracket off the palm rest and keyboard assembly 3 Peel the tapes from ...

Page 50: ...the tapes that secure the touchpad to the palm rest and keyboard assembly 3 Align and place the touchpad bracket into the slot on the palm rest and keyboard assembly 4 Replace the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the power adapter port 3 Install the display assembly 4 Install the right fan 5 In...

Page 51: ...d 10 Remove the touchpad 11 Remove the speakers 12 Remove the heat sink 13 Remove the display assembly 14 Remove the power adapter port 15 Remove the system board NOTE The system board can be removed with the heat sink attached About this task After performing the steps in the pre requisites we are left with the palm rest and keyboard assembly Installing the palm rest and keyboard assembly Prerequ...

Page 52: ... Install the heat sink 5 Install the speakers 6 Install the touchpad 7 Install the I O board 8 Install the solid state drive 9 Install the right fan 10 Install the left fan 11 Install the wireless card 12 Install the memory modules 13 Install the battery 14 Install the base cover 15 Follow the procedure in After working inside your computer 52 Removing and installing components ...

Page 53: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 Drivers and downloads 53 ...

Page 54: ...ling base devices Entering BIOS setup program Steps 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect unti...

Page 55: ...e computer AC Adapter Type Displays the type of AC adapter System Memory Displays the size of memory installed Memory Speed Displays the speed of memory Keyboard Type Displays the type of keyboard installed on the computer Table 5 System setup options Advanced menu Advanced PowerNow Enable Enables or disables the dynamic frequency scaling and power saving technology for the AMD processor Default E...

Page 56: ...pter is plugged into the computer Default 1 minute Keyboard Backlight with Battery Selects the timeout value for the keyboard backlight when the computer is running on battery power Default 1 minute Battery Health Displays the battery health Camera Enables or disables the camera Default Disabled Battery Charge Configuration Set the battery charge settings with a preselected custom charge start and...

Page 57: ...d Allows you to set the system password The system password controls access to the computer at boot Password Change Allows you to permit or deny system password or HDD password changes Default Permitted Computrace Enables or disables the BIOS module interface of the optional Computrace Service from Absolute Software Default Deactivate SED Block SID Authentication Enables or disables SED Block SID ...

Page 58: ...bles legacy boot Default Disabled File Browser Add Boot Option Allows you to add the boot options Table 8 System setup options Exit menu Exit Exit Saving Changes Allows you to exit system setup and save your changes Save Change Without Exit Allows you to save your changes without exiting the BIOS setup Exit Discarding Changes Allows you to exit the BIOS setup without saving the changes Load Optima...

Page 59: ... click OK 4 Press Esc and a message prompt s you to save the changes 5 Press Y to save the changes The computer restarts Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password i...

Page 60: ...atically identify your computer You can also use the product ID or manually browse for your computer model 3 Click Drivers Downloads Expand Find drivers 4 Select the operating system installed on your computer 5 In the Category drop down list select BIOS 6 Select the latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the fo...

Page 61: ...IOS from the F12 One Time boot menu you need the following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update ...

Page 62: ...o not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covered under warrant...

Page 63: ...ell SupportAssist OS Recovery see Dell SupportAssist OS Recovery User s Guide at www dell com serviceabilitytools Click SupportAssist and then click SupportAssist OS Recovery System diagnostic lights Battery status light Indicates the power and battery charge status Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the ba...

Page 64: ...tructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Flea power release About this task Flea power is the residual static electricity that remains on...

Page 65: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...

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