Dell Brocade 815 Troubleshooting Manual Download

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53-1002145-01
5 August 2011

Brocade Adapters

Troubleshooting Guide

Supporting CNA models 1741, 1020, 1010, 1007
Supporting HBA models 825, 815, 804, 425, 415
Supporting Fabric Adapter model 1860

Summary of Contents for Brocade 815

Page 1: ...53 1002145 01 5 August 2011 Brocade Adapters Troubleshooting Guide Supporting CNA models 1741 1020 1010 1007 Supporting HBA models 825 815 804 425 415 Supporting Fabric Adapter model 1860 ...

Page 2: ...uarters Brocade Communications Systems Inc 130 Holger Way San Jose CA 95134 Tel 1 408 333 8000 Fax 1 408 333 8101 E mail info brocade com Asia Pacific Headquarters Brocade Communications Systems China HK Ltd No 1 Guanghua Road Chao Yang District Units 2718 and 2818 Beijing 100020 China Tel 8610 6588 8888 Fax 8610 6588 9999 E mail china info brocade com European Headquarters Brocade Communications ...

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Page 4: ...iv Brocade Adapters Troubleshooting Guide 53 1002145 01 ...

Page 5: ...ypervisor support xvi Host operating system support for HCM xvi What s new in this document xvii Document conventions xviii Text formatting xviii Command syntax conventions xviii Command examples xviii Notes cautions and warnings xix Key terms xix Notice to the reader xix Additional information xx Brocade resources xx Other industry resources xxi Providing details for support xxi Document feedback...

Page 6: ...em cannot be booted 17 Cannot remove Linux driver with uninstaller application or scripts 17 Removing Ethernet network drivers causes error 17 Files needed for bfad sys message appears 18 Cannot roll back driver on all adapter instances using Device Manager 18 Device drivers not loading due to lack of MSI X interrupt vectors 18 Driver installation fails on ESX systems 19 Errors when using GUI base...

Page 7: ...1 Virtual devices not listed in name server 42 Adapter not registering with the name server or cannot access storage 42 FCoE link is down 43 I O problem on connected FCoE device 44 I Os are not failing over immediately on path failure in MPIO setup 44 Disk I O requests cause low throughput and high latency on Linux 45 Disk I O requests cause low throughput and high latency on VMware 45 DCB network...

Page 8: ...ogging levels adjustment 71 Statistics 73 Authentication statistics 73 DCB statistics CNA only 74 DCB query CNA only 75 FCoE statistics CNA 75 Fabric statistics 76 Displaying FCP initiator mode statistics 77 FCP initiator mode statistics 77 Firmware statistics 78 I O performance 79 Logical port statistics 80 Performance data 81 PHY module statistics 81 Port Performance 82 Port statistics 82 Real t...

Page 9: ...NA or NIC 100 Displaying FCoE port properties CNA 100 Displaying FC port properties HBA 101 Displaying remote port properties 101 Displaying logical port properties 102 Displaying virtual port properties 102 Displaying the port log 102 Displaying the port list 103 Performing a port query 103 Displaying port speed 103 FCP IM I O profiling 104 Enabling FCP IM profile through HCM 104 Collecting teami...

Page 10: ...Adapter queries 111 Chapter 4 Performance Optimization In this chapter 113 Tuning storage drivers 113 Linux tuning 113 Solaris tuning 114 Windows tuning 114 VMware tuning 116 Tuning network drivers CNA or NIC 116 Windows tuning 116 Linux tuning 117 VMware tuning 117 Solaris tuning 119 Appendix A Adapter BIOS and Event Message Reference Adapter BIOS messages 121 Adapter driver event messages 122 Ap...

Page 11: ...s tips for gathering problem information A checklist is also provided to verify that required procedures have been followed during installation Chapter 2 Isolating Problems provides information on common adapter problems and procedures to diagnose and recover from these problems Chapter 3 Tools for Collecting Data provides a summary of diagnostic and monitoring tools available through the Host Con...

Page 12: ...two 10 GbE or no optics Note that although adapters may ship with specific optics installed you can install any compatible component such as 8 Gbps FC SFPs long wave SFPs and direct attached SFP copper cables Refer to the appropriate Hardware Compatibility section for the adapter in the Brocade Adapters Installation and Reference Manual for more information NOTE Install only Brocade branded small ...

Page 13: ...e 400 Fibre Channel HBAs Although you can install an 8 Gbps SFP into a Brocade 415 or 425 HBA only 4 Gbps maximum port speed is possible Fabric OS and switch support Brocade adapters support Brocade Fabric OS and switches Fabric Adapters Ports on Fabric Adapters configured in CNA mode can connect to Fibre Channel SANs and Ethernet data networks through a compatible FCoE switch These ports can also...

Page 14: ...pport on page xv and Ethernet support on page xv for ports configured in CNA mode Fibre Channel support on page xiv for ports configured in HBA mode Ethernet support on page xv for ports configured in NIC mode CNAs Refer to the following subsections FCoE support on page xv Ethernet support on page xv HBAs Refer to Fibre Channel support on page xiv NOTE Specific operating system release levels serv...

Page 15: ...ic Adaptor ports configured in CNA mode Windows Server 2008 x86 and x64 Windows Server 2008 R2 SP1 x64 Microsoft Hyper V for Windows 2008 x86 x64 Windows 7 x86 and x64 Windows Server Core for Windows 2008 x86 and x64 Microsoft WinPE 3 0 for Windows 2008 x86 and x64 Linux RHEL4 9 5 5 5 6 6 0 6 1 x86 and x64 Linux SLES 10 and 11 x86 and x64 Solaris 10 x86 x64 and SPARC NOTE Solaris is not supported ...

Page 16: ... ESX platforms HCM is supported only on the guest system on VMware Network drivers are not supported on IA 64 systems Oracle Enterprise Linux OEL 5 6 6 0 x86 and x64 Hypervisor support The following lists operating systems that support hypervisor operation for Brocade adapters Windows Server 2008 Hyper V x64 Linux RHEVH 6 x x64 Linux XEN x86 and x64 Linux KVM x64 VMware ESX 4 0 4 1 and 5 0 x64 Ora...

Page 17: ... in ESXi systems NOTE HCM is supported only on the guest operating system for VMware Oracle Enterprise Linux OEL 5 6 6 0 x86 and x64 NOTE Specific operating system service patch levels and other patch requirements are detailed in the current release notes for your adapter software version What s new in this document This document adds details on adapter release 3 0 and the Brocade 1860 Fabric Adap...

Page 18: ... In actual examples command lettercase is often all lowercase Command syntax conventions Command syntax in this manual follows these conventions Command examples This book describes how to perform configuration tasks using the Fabric OS command line interface and the BCU interface but does not describe the commands in detail For complete descriptions of all commands including syntax operand descri...

Page 19: ...ched directly to products to warn of these conditions or situations Key terms For definitions specific to Brocade and Fibre Channel see the technical glossaries on MyBrocade See Brocade resources on page xx for instructions on accessing MyBrocade For definitions of SAN specific terms visit the Storage Networking Industry Association online dictionary at http www snia org education dictionary Notic...

Page 20: ...oftware firmware and documentation visit the adapters website at www brocade com adapters For additional information on Brocade adapters refer to the following publications The Brocade Quick Installation Guide provided with your adapter model Brocade Adapters Troubleshooting Guide Brocade Adapters Administrator s Guide CIM Provider for Brocade Adapters Installation Guide FCoE Switch For informatio...

Page 21: ...h performance and mass storage applications for Fibre Channel storage management and other applications http www t11 org For information about the Fibre Channel industry visit the Fibre Channel Industry Association website http www fibrechannel org Providing details for support Contact your Brocade FCoE CNA support supplier for hardware firmware and software support including product repairs and p...

Page 22: ...er in the Brocade Adapters Installation and Reference Manual Port Properties tab in HCM Select a port for a specific adapter in the device tree then click the Properties tab in the right pane The following BCU commands 4 Media access control MAC addresses These are applicable to CNAs and Fabric Adapter ports configured in CNA mode only The adapter MAC address can be found in HCM by selecting the a...

Page 23: ...ications The FCoE Forwarder FCF MAC address is the address of the attached FCoE switch Select an FCoE port in the HCM device tree then click the Properties tab in the right pane to display the port Properties panel Look for the FCF MAC field You can also determine port MAC addresses using the following BCU commands NOTE For details on using HCM and BCU commands refer to the Brocade Adapters Admini...

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Page 25: ...resolve the problem by using information in Chapter 2 Isolating Problems Adapter problems are organized under the following categories Search through the list of problems in Table 2 on page 5 Problems are organized in the table by problem title category and whether the problem is operating system specific Click on a problem to go to the chapter section containing details of possible causes and act...

Page 26: ...h port Does the problem persist if using a different SFP or cable stand up adapters Can this problem be reproduced on one or more adapters ports or host system Can you identify specific steps that consistently reproduce this problem on one or more hosts Is the problem documented in release notes for the adapter operating system or host system BIOS Is the problem documented in release notes for the...

Page 27: ...Use the Support Save feature This feature captures all driver internal libraries firmware and other information needed to diagnose suspected system issues You can save captured information to the local file system and send it to support personnel for further investigation For details on using the Support Save feature refer to Support Save on page 61 Draw a topology map of the SAN from the adapters...

Page 28: ... are correctly connected to the switch and are turned on For mezzanine or expansion card adapters make sure that the adapter the blade server where the adapter is installed and the modules in the blade system enclosure that support adapter operation are compatible Verify that the blade server and modules that support adapter operation are installed in the appropriate enclosure bays Also check whet...

Page 29: ...on problems are arranged in this chapter in these categories General adapter problems Fabric Adapter problems HBA problems Network interface problems CNA or NIC FCoE and Fibre Channel problems DCB network problems Use Table 2 to quickly navigate to sections in this chapter that cover specific adapter problems Each problem section in this chapter contains a description of the problem possible cause...

Page 30: ... autorun General adapter problems Windows Cannot remove Linux driver with uninstaller application or scripts General adapter problems Windows Removing Ethernet network drivers causes error General adapter problems Windows Files needed for bfad sys message appears General adapter problems Windows Cannot roll back driver on all adapter instances using Device Manager General adapter problems Windows ...

Page 31: ... Hewlett Packard hosts General adapter problems BIOS boot problems Windows Adapter port id BIOS not installed displays during boot process General adapter problems BIOS boot problems Windows VLANs and teams persist after changing port to HBA mode Fabric Adapter problems Windows HCM not discovering all Ethernet ports for vNICs Fabric Adapter problems Windows No adapters found on local host message ...

Page 32: ...rk interface problems CNA or NIC Windows 2008 Applications using TDI driver stop responding Network interface problems CNA or NIC Windows 2008 and Windows Vista RSS network throughput decreases Network interface problems CNA or NIC Windows 2008 R2 SNMP MIB browser not displaying information on VLAN related OIDs Network interface problems CNA or NIC Windows Teaming errors Network interface problems...

Page 33: ...ake sure the slot has not been disabled Refer to your system s Administration Guide for details on BIOS settings 2 Possible Cause Card not seated in host system connector properly Action Reseat the adapter FCoE link is down FCoE and Fibre Channel problems All I O problem on connected FCoE device FCoE and Fibre Channel problems All I Os are not failing over immediately on path failure in MPIO setup...

Page 34: ...e 5 on page 59 Action If the adapter does not appear in the list of PCI devices refer to Boot devices not available in host s Boot Manager menu on page 21 for possible causes and recommended actions 2 Possible Cause Adapter driver is not loaded Action Verify if the adapter is visible as a PCI device by executing your host s operating system command to list PCI devices in the system For details on ...

Page 35: ...mmands to verify display in the Sfp field Refer to Displaying the port list on page 103 and Performing a port query on page 103 If an unsupported SFP is detected the Sfp field displays us unsupported SFP for port list and the Media field displays Unsupported SFP for port query For additional actions and fixes for the port link not coming up refer to Verifying Fibre Channel and DCB links stand up a...

Page 36: ...t operating speed or topology of attached devices Adapter not compatible with host system Faulty fiber optic cabling and connections stand up adapters only Faulty or unseated SFPs or unsupported SFPs stand up adapters only Action Disconnect all devices from the adapter then reboot the host system If the system does not freeze when rebooted and operates correctly use the following information to re...

Page 37: ...r g Try installing the adapter into a different compatible slot h Try installing the adapter into another host system If the problem does not occur the adapter may not be compatible with the original host system If the problem occurs in the new system replace the adapter Action Refer to Verifying Fibre Channel and DCB links stand up adapters on page 50 for more information to isolate this problem ...

Page 38: ...l Path string pointing to a previous installation Action For Windows systems go to My Computer Properties Advanced Environmental Variables Check for a multiple entry for a previous installation in the Path variable string For example if C Program Files x86 BROCADE ADAPTER driver appears twice in the string there were two x86 driver installations You can select Edit and remove one of the instances ...

Page 39: ...g problems Loopback connector not inserted in transceiver Faulty SFP or loopback connector 2 Possible Cause Fibre Channel or FCoE I O problems NOTE This applies to CNAs HBAs and Fabric Adapter ports configured in CNA or HBA mode Action Run the loopback serdes test on the suspected Fibre Channel port HBA port or FCoE port CNA port using the BCU diag loopback port_id t serdes command If the test pas...

Page 40: ...s 2003 is not supported for CNAs in Release 3 0 Actions If the system has only CNAs Install release 2 3 x x drivers for CNAs 1020 1010 1007 1741 Windows 2003 drivers for CNAs are included in subsequent releases If the system has both HBAs and CNAs Uninstall the CNA drivers then install 3 0 drivers to manage the HBAs If both adapters need to be managed simultaneously you must use the pre 3 0 releas...

Page 41: ...e using the Brocade Software Uninstaller application or script command brocade_install_rhel sh u the network bna or storage bfa driver will not uninstall and a message such as the following will display Uninstalling the Brocade driver version RPM s Unloading bna driver ERROR Module BNA could not be unloaded Uninstall terminated Possible Cause An application such as HCM may be running and accessing...

Page 42: ...programs also remove the Fibre Channel devices from the Device Manager Cannot roll back driver on all adapter instances using Device Manager If you cannot roll back the driver for all adapter instances using Windows Device Manager refer to the following descriptions of possible causes and recommended actions to help resolve the problem Possible Cause Installing the driver using the Brocade driver ...

Page 43: ...allation fails on ESX systems Driver s are not installing on VMware ESX system If installing through HCM the following error message may display when updating drivers Uploading of the driver file is failed Reason Maintenance mode is not enabled or could not be determined Possible Cause ESX systems must be in maintenance mode to install or update drivers Action Place system in maintenance mode then...

Page 44: ...cal disk in Legacy BIOS mode On some IBM UEFI based systems Hard Disk 0 is not present after Legacy Only option in boot manager and system will not boot as local disk or over SAN Possible Cause Hard Disk are not present in the boot manager list Action Follow these steps 1 Press F1 to enter System Setup during early phase of booting 2 Select Boot Manager and press Enter 3 Select Add Boot Option and...

Page 45: ...etermine if EFI has detected the Brocade adapter A Brocade adapter will have Brocade Fibre Channel in the device name A CNA or Fabric Adapter port configured in CNA mode will also have Brocade Ethernet Controller in a device name If the adapter is not listed perform the following steps Reseat the adapter Replace the adapter with an adapter in known working condition to determine whether there is a...

Page 46: ...EDs and the Fibre Channel switch configuration NOTE The Brocade adapter port may have been disabled with the EFI shell drvcfg command Use the drvcfg s shell command to check the enabled status and configuration of the port including the requested speed After entering drafted s select the appropriate adapter from the Adapter List screen and press Enter to view and modify port properties Driver and ...

Page 47: ...d UEFI system disk that you are configuring as a bootable device results in an offline disk Possible Cause This behavior is working as designed by Microsoft if the disk is formatted as the default SAN POLICY is OFFLINESHARED which marks SAN disks as Read Only during setup to ensure that no data center related data are accidentally overwritten Action Use an unformatted fresh disk for DUD and operat...

Page 48: ...t port rport is reporting itself online by comparing rport online and rport offline statistics Refer to Remote port statistics on page 84 for details on displaying these statistics The rport online counter should be one greater than the rport offline counter If not clear the counters and try connecting to the remote port again Verify the rport online and rport offline statistics again Ctlr B optio...

Page 49: ... next to the adapter value when booting 1 Possible Cause In the Brocade BIOS Configuration Utility the Boot LUN field In the Adapter Settings screen is set to Auto Discover or First LUN Action Change the Boot LUN setting on the Adapters Settings screen to Flash Values Refer to the Boot Code chapter in the Brocade Adapters Installation and Reference Manual for details 2 Possible Cause In HCM the bo...

Page 50: ...r Fabric Adapter ports configured in CNA mode If all four boot LUNs are connected through HBAs or Fabric Adapter HBA ports boot over SAN will not occur through installed CNAs or Fabric Adapter CNA ports Action If you want to boot over SAN through a CNA or Fabric Adapter port configured in CNA mode disable BIOS on all installed HBAs To disable BIOS use BCU commands the BIOS configuration utility or...

Page 51: ...em from the Downloads list to display appropriate downloads 4 Download the boot code image from the Boot Code area NOTE For instructions on updating the boot image refer to the Boot Code chapter in the Brocade Adapters Installation and Reference Manual Fabric Adapter problems This section provides information for resolving problems more specific to Fabric Adapters For additional information on tro...

Page 52: ...erating system command to list PCI devices in the system For details on this command refer to the List PCI Devices row in Table 5 on page 59 Action If the adapter does not appear in the list of PCI devices refer to Boot devices not available in host s Boot Manager menu on page 21 for possible causes and recommended actions 2 Possible Cause Driver was removed from the device manager Action Confirm ...

Page 53: ...ed on CNAs or Fabric Adapter ports configured in CNA mode Quality of Service QoS is enabled on an adapter port connected to a supported edge switch but it does not appear to be functioning Possible Cause The following licenses must be installed Adaptive Networking AN license Server Application Optimization SAO license Action To determine if these licenses are installed on the connected switch exec...

Page 54: ...on the adapter Action Enable trunking on the adapter Follow procedures in the Brocade Adapters Administrator s Guide Cannot disable trunking Cannot disable trunking Possible cause Trunking is not disabled on switch and the adapter Action Disable trunking following procedures in the Brocade Adapters Administrator s Guide Unable to create more than 126 Virtual NPIV ports for adapter If you cannot co...

Page 55: ...ame folder used for the previous driver version If this occurs all the binaries prior to version 3 0 will be replaced by the 3 0 binaries Action To avoid this problem before upgrade extract the 3 0 driver package to a different location than used for the previous driver package If you have upgraded and the problem exists extract the older driver package prior to version 3 0 This restores the binar...

Page 56: ...or Possible Cause Port is enabled Action Disable the port using the port disable BCU command before running loopback test 3 Symptom Loopback test returns a port not disabled error The error displays even after disabling the port Possible Cause Network load balancing service is enabled This will cause the adapter to disable and enable and the previously configured state port disable is lost Action ...

Page 57: ...ep NetworkManager nm tool To disable NetworkManager for RHEL 5 systems enter the following commands chkconfig NetworkManager off chkconfig NetworkManagerDispatcher off To disable NetworkManager for SLES systems perform the following steps a Open YaST b Select the Network Devices Network Card c On the first screen set the Network Setup Method option to Traditional Method with ifup Loss of adapter h...

Page 58: ...ize and enter 32 7 Click OK to save the changes 8 Reboot the system NIC numbering unexpected on VMware systems After installing adapter drivers on VMware systems NIC numbering is not what is normally expected For example instead of vmnic32 or vmnic33 the number is vmnic2 and vmnic3 Possible Cause Adapter hardware was installed before drivers Action When installing a CNAs or Fabric Adapters with po...

Page 59: ...ropping packets at remote server due to incorrect IP address set on adapter or incorrect MTU size Action Verify if packets arrived at the remote server using the following commands Linux Run the tcpdump command Windows Run the Wireshark application Action Verify MTU size on your system and increase size if necessary Note that MTU size set on adapter must not be more than MTU size set on attached F...

Page 60: ...ays Possible Cause The browser is timing out before all data is populated Possible Cause Increase the default timeout value of the SNMP MIB browser to a sufficiently large value 40 seconds 50 seconds so that all the values populate before time out Teaming errors Ports configured as team members are in an error state and output from the BCU team vlanquery command shows mismatching of teaming parame...

Page 61: ...or BCU commands and also using Device Manager Follow these guidelines to avoid problems If you need to create a single VLAN and VLANs have not been created using BCU commands or HCM you can use Device Manager If you want to configure multiple VLANs disable the port VLAN created in Device Manager set to 0 value then configure VLANs using HCM or BCU Refer to the Brocade Adapters Administrator s Guid...

Page 62: ...HCM on Windows 2003 systems the operation fails and an error may result Symptoms Following symptoms of this problem VLAN or teaming operations fail through HCM or event 7030 occurs with the following text The Brocade HCM is marked as an interactive service However the system is configured not to allow interactive services This service may not function properly The HCM agent is not running in the W...

Page 63: ...htool c interface ID command If interrupt moderation is enabled information similar to the following displays in the output Coalesce parameters for eth2 Adaptive RX on TX off Action Interrupt moderation should be enabled by default If not refer to the Adapter Configuration appendix in the Brocade Adapters Installation and Reference Manual 3 Symptom Not all eight lanes of PCIe bus are functioning A...

Page 64: ...binding issues may result Possible Cause The BNI driver limits the Hyper V enablement only to the team and not to any non zero VLANs created on top of the Brocade s physical adapter Action Enable Hyper V only for the team created on Brocade s physical adapter and not for any virtual adapters with non zero VLAN IDs Enabling Hyper V on port that is team member Binding issues may result if you try to...

Page 65: ...te the auth secret BCU command Refer to Authentication settings on page 105 for details on using the auth secret command Fabric authentication failures If failures in the authentication process between the adapter in host system and the connected switch occur refer to the following descriptions of possible causes and recommended actions to help resolve the problem Possible Cause Authenticating con...

Page 66: ...e problem 1 Possible Cause Adapter cannot log in to the name server Action Display logical port statistics refer to Logical port statistics on page 80 for details on displaying these statistics Check for increasing name server port login NS PLOGI error rejects and unknown name server port login response NS login unknown rsp These errors mean that the adapter most likely cannot log in to the name s...

Page 67: ...fer to the Fabric OS Command Reference Manual for more information Action Set the VLAN as FCF capable using the appropriate Fabric OS commands on the attached FCoE switch Refer to the Fabric OS Command Reference Manual for more information 5 Possible Cause The FC MAP on the FCoE switch is not set for a VLAN with FCF capability Action Verify if the FC MAP on the switch is set for a VLAN with FCF ca...

Page 68: ...ol DCB Map and FCoE Map is not configured correctly on the FCoE switch Action Verify configuration using the appropriate Fabric OS command on the attached switch Refer to the Fabric OS Command Reference Manual for information Action Configure PFC using the appropriate Fabric OS command on the attached switch while in switch configuration mode 3 Possible Cause Zoning is configured incorrectly on FC...

Page 69: ...ms of adapter operation on the Data Center Bridging DCB network For additional information on troubleshooting problems on mezzanine card or expansion card adapters refer to Troubleshooting mezzanine card problems on page 55 DCB is not enabled The DCB state does not show DCB Linkup when you run the BCU port query command 1 Possible Cause The link between the adapter port and switch is down Action R...

Page 70: ...ched switch HCM and HCM Agent problems This section provides information to help resolve problems with HCM installation and operation Failed to connect to agent on host error when using HCM An Adapter failed to connect to agent on host message indicates that the client application cannot connect to the HCM agent listening on the configured port normally TCP port 34568 Refer to the following descri...

Page 71: ...le line The localhost can be replaced with a different IP address wget no check certificate https admin password localhost 34568 JSONRPCServiceApp SupportSaveController do If successful the file SupportSaveController do actually a zip format file will contain the data from the HCM Agent e If you are managing a VMware host system through HCM from a remote system the host s firewall may be blocking ...

Page 72: ...nt is listening on by executing the following command at the Windows command prompt netstat nao findstr 34568 Output similar to the following should display TCP 0 0 0 0 34568 0 0 0 0 0 LISTENING 1960 The value 1960 in the last column is the process identifier for the Windows process listening on the TCP port Note that this identifier may be different on your system b Enter the following command to...

Page 73: ...supportsave The zip file will have a name similar to the following SupportSave_Advanced_2008723_0_50_57 zip HCM Agent service cannot start When starting the HCM Agent from the command line on Windows 2003 R2 SP2 systems an error displays that The program cannot be run Possible Cause Visual Studio 2005 SP1 or later Redistributable package is not installed Action Install the Visual Studio 2005 SP1 o...

Page 74: ...Zone Editor The Time Zone Editor does not provide the capabilities to add the Dynamic DSTregistry subkeys Obtain the list of time zones that have changed together with their DST start dates and end dates Use the information in the following article located at http support microsoft com kb 981128 A hotfix is available to update the Daylight Saving Time for the UTC 04 00 Asuncion UTC 12 00 Fiji and ...

Page 75: ...statistics and look for errors and dropped frames Table 3 lists HCM options and BCU commands as well as Fabric OS commands that you can use to determine link status Adapter driver installation verification Problems with adapter operation may be due to improper hardware or software installation incompatibility between the adapter and your host system unsupported SFPs installed on the adapter improp...

Page 76: ...driver name driver version and adapter PWWNs Confirming driver package installation with HCM Use the following steps to display the adapter PWWN driver name and version firmware name and version and the BIOS version currently in operation 1 Launch HCM 2 Select the adapter in the device tree 3 Select the Properties tab in the right pane to display the Properties dialog box The dialog box displays a...

Page 77: ...nd version Click Driver Details for more information NOTE If driver is not installed try re installing the driver or re installing the adapter hardware and then the driver Confirming driver package installation in Linux systems Verify if the adapter driver installed successfully using the following commands rpm qa grep i bfa This command prints the names of the Brocade adapter storage driver packa...

Page 78: ...to display like in the following example Note that the VERSION may be different depending on the driver version you installed The ARCH and DESC information may also be different depending on your host system platform If the adapter driver package is installed bfa_pkg should display with a completely installed status Storage driver bfa PKGINST bfa NAME Brocade Fibre Channel Adapter Driver CATEGORY ...

Page 79: ...al methods for isolating causes of problems with card operation For more information please see troubleshooting and maintenance information published for your specific blade server server blade and blade system enclosure Also refer to the support location on the manufacturer s website for your blade server and blade system enclosure If problems exist with adapter operation on a blade server verify...

Page 80: ... HCM options Fabric OS commands and your host system commands Fabric OS Administrator s Guide Provides detailed information on features available on Brocade storage area network SAN products and how to configure and administer these products Fabric OS Command Reference Manual Provides detailed descriptions of command line interface commands to help system administrators and technicians operate mai...

Page 81: ...tion using Fabric OS commands Brocade switches only 66 Adapter event messages 67 Logs 69 Statistics 73 Diagnostics 89 Collecting BIOS data 97 Collecting LLDP data CNA 97 Collecting SFP data stand up adapters 98 Collecting port data 99 FCP IM I O profiling 104 Collecting teaming information CNA or NIC 104 Authentication settings 105 PHY module data 106 QoS settings HBA 106 Target rate limiting sett...

Page 82: ...nformation and isolating general SAN problems between the Brocade switch host systems and storage systems Fabric OS Command Reference Manual Fabric OS diagnostic and monitoring commands for Brocade switches Your host system s operating system user and administrator s guides Host system diagnostics logs and system monitoring tools Your blade system enclosure and blade server troubleshooting publica...

Page 83: ...ows Task Manager tasklist exe ps efl top ps efl top Displaying memory usage top vmstat m Windows Task Manager tasklist exe top vmstat m vmstat s Monitoring performance iostat vmstat sar Windows Task Manager perfmon exe vmstat VM Performance esxtop first type v e then enter vm in the list down Disk Performance esxtop type v then d iostat nx 1 5 vmstat mpstat sar Listing driver modules lsmod driverq...

Page 84: ...e dev bfa Windows Registry HKEY_LOCAL_MACHINE HARDWARE DEVICEMA P Scsi Scsi Port x opt brocade adapter bfa bfa conf Release 1 0 devices pci pci fibre channel 0 dev ctl Release 1 1 and later devices pci pci bfa 0 devctl Locating BNA device file dev bna Windows Registry HKEY_LOCAL_MACHINE HARDWARE DEVICEMA P Scsi Scsi Port x dev bna Release 1 0 devices pci pci fibre channel 0 dev ctl Release 1 1 and...

Page 85: ...ions such as Network Advisor use the Technical SupportSave dialog box For BCU on Windows systems launch BCU using the Brocade BCU desktop shortcut and enter bfa_supportsave at the BCU command prompt BCU For BCU on non Windows systems enter bfa_supportsave at your operating system prompt direct mode or at the BCU command prompt using the BCU shell mode For details on using BCU commands refer to the...

Page 86: ...a through the Support Save feature you may want to disable auto recovery on the host system This is because when adapters are reset after an auto recovery from a failure traces initiated before the failure may be lost or overwritten To disable auto recovery use the following commands For Linux use the following commands To disable auto recovery for the network BNA driver insmod bna ko bnad_ioc_aut...

Page 87: ...emote host Select Tool Backup to backup data and configuration files manually Support data is collected to a file in your system s tmp directory by default For more information and additional options for using this feature refer to the Brocade Adapters Administrator s Guide Initiating Support Save through Management applications To capture technical support and event information for installed adap...

Page 88: ...st specify a driver such as C or C Program Files Messages display as the system gathers information When complete an output file and directory display The directory name specifies the date when the file was saved For more information and additional options for using this feature refer to the Brocade Adapters Administrator s Guide Using supportsave on VMware ESX systems For VMware ESX 5 0 and later...

Page 89: ...ration files HCM Collects HCM application data driver information HCM Agent logs and configuration files NOTE HCM Master logs and application logs are saved when Support Save is initiated through HCM but not through the BCU command Using BCU commands To use BCU commands enter commands at the BCU command prompt For Windows systems open the command prompt using the Brocade BCU desktop shortcut which...

Page 90: ...l switch authentication parameters cfgShow Use this command to display zone configuration information for the switch You can use command output to verify target ports by port WWN and LUNs that are intended to be accessible from the adapter fcpProbeShow Use this command to display the Fibre Channel Protocol daemon FCPd device probing information for the devices attached to a specified F_Port or FL_...

Page 91: ...ef Displays information about a VLAN interface on the switch show dcb maps Displays information about the configured DCB maps in the switch switchShow Use this command to display switch and port information Output may vary depending on the switch model Use this information to determine the fabric port WWN and PID connected to an adapter port Also display topology speed and state of each port on th...

Page 92: ...ndows aen zip loaded to your driver installation directory Unzip this file to obtain all message catalog files TABLE 7 Event message files Event Catalog File Content bfa_aen_adapter html Adapter events such as adapter added or removed bfa_aen_audit html Audit events such as authentication enabled or disabled for base port bfa_ethport html Base port Ethernet events such as the Ethernet link up and ...

Page 93: ...r and BFAL Brocade fabric adapter library Table 8 describes the logs for each supported operating system where adapter event messages display and how to view these logs Syslog support You can configure the HCM Agent to forward events to a maximum of three system log destinations using the Syslog option on the HCM Configure menu These events will display in the operating system logs for systems suc...

Page 94: ...a partial or complete failure of a subsystem if not corrected immediately For example IO controller heartbeat failure is a critical error Major messages represent conditions that do not impact overall system functionality significantly Minor messages highlight a current operating condition that should be checked or it might lead to a failure Information level messages report the current non error ...

Page 95: ...ess Logging levels adjustment Adjust the logging level for related adapter logs using BCU commands and HCM options By adjusting the logging level you can control the number and type of messages that are captured the log NOTE For greater detail on adjusting logging levels refer to the Brocade Adapters Administrator s Guide Adjusting the adapter event logging level Specify the number of event messag...

Page 96: ...t the log level This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For example to specify adapter 1 port 1 you would use 1 1 as the port identification level Critical Error Warning Info Specifies the severity level Error is the default setting If no level is specified the current log level displays Configure logging levels for HCM ...

Page 97: ...entication VLAN vHBA This section provides an overview of these statistics and how to access them For more detail refer to the Brocade Adapter s Adapters Administrator s Guide Authentication statistics Use BCU commands and HCM to display statistics related to transmitted and received DH CHAP attempts for a selected port You can display statistics such as the following The number of times security ...

Page 98: ...port_ID The ID of the Ethernet port This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For example to specify adapter 1 port 1 you would use 1 1 as the port identification Displaying statistics through HCM Display the Authentication Statistics dialog box using the following steps 1 Select an HBA port or Fabric Adapter port configur...

Page 99: ...se this query for CNAs or to Fabric Adapter ports configured in CNA mode only Query the DCB information on a selected port and display such information as LLDP attributes and the DCB group map priority tables bcu dcb query port_id where port_ID The ID of the Ethernet port This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For examp...

Page 100: ... FLOGI response errors FLOGI accept errors FLOGI accepts received FLOGI rejects received unknown responses for FLOGI allocation waits prior to sending the number of delayed fabric login allocations FLOGIs received and incoming FLOGIs rejected Following are two examples of how to use these statistics for troubleshooting If the adapter is not showing in the fabric check the FLOGI sent and FLOGI acce...

Page 101: ...TN Statistics display such as I Os waiting for circular queue space number of I O context requests I O abort requests number of task management I O context requests I O completions with OK status number of successful firmware I O underrun operations number of successful firmware I O overrun operations aborted I O requests I O timeouts I O selection timeouts I O protocol errors host I O abort reque...

Page 102: ...t hardware path or user specified port name This could also be the adapter index port index For example to specify adapter 1 port 1 you would use 1 1 as the port identification Firmware statistics Use HCM to display I O controller IOC firmware statistics for the following categories IOC firmware IOC Fibre Channel FC firmware Firmware IO Initiator Mode Firmware port FPG Use the following steps to d...

Page 103: ... refresh Use Ctrl C to terminate i Interval The sampling delay in seconds default is 1 second The sampling interval can be between 1 and 10 Using specific port ID The following command displays IOPs and throughput for a specific physical port ID ioperf port_ID port_id l lpwwn r rpwwn c count i interval where port_id ID of the port for which you want to display statistics This could be the PWWN por...

Page 104: ...ing with the name server or cannot access storage Following are examples of how these statistics indicate these problems If name server port login NS PLOGI error rejects and unknown name server port login response NS login unknown rsp errors increase then the adapter most likely cannot log in to the name server If name server register symbolic port name identifier NS RSPN_ID or name server registe...

Page 105: ...ort Ethernet statistics on the Ethernet node FCP IM statistics on the remote port Data is displayed in graphs using utilization Mbps and errors per second Polling intervals can be configured to 10 20 and 30 seconds Data collected will not be lost once the graph is closed To generate a real time performance graph for a device complete the following steps 1 Select the device such as adapter remote p...

Page 106: ...e c option can be any number limited by esxcli buffer size For example you can use the following esxcli brocade bcu command port perf c 1 For more information on using BCU commands on ESX 5 0 and later systems refer to VMware ESX 5 0 and later systems on page 66 Port statistics Use BCU and HCM to display a variety of port statistics Following is an overview of port statistics for different adapter...

Page 107: ...tistics Real time and historical performance statistics Use HCM to collect and display real time and historical performance data in graphs for the following counters Tx bytes Mbps Rx bytes Mbps Tx drops Rx drops The number of dropped received frames Tx FCS errors Rx FCS errors Rx packets Display statistics for the following managed devices Ports on all adapter types Virtual ports Ethernet ports on...

Page 108: ...o display statistics for the following Port login PLOGI activity Authentication and discovery ADISC activity Logout LOGO activity RCSNs received Process logins PRLI received Hardware abstraction layer HAL activity Remote port speed capability RPSC As an example of using these statistics for troubleshooting if the host cannot see the target you can verify that the remote port rport is reporting its...

Page 109: ...nd Fabric Adapter ports configured in HBA mode You can display statistics for fabric login FLOGI activity exchange link parameter ELP activity and received QOS registered state change notifications RSCNs Displaying QoS statistics through HCM Use the QOS Statistics dialog box to display QoS statistics 1 Launch the HCM 2 Select the base adapter port from the device tree window 3 Click Monitor Remote...

Page 110: ...t TM cleanup requests completions Host abort requests Displaying statistics through HCM To display statistics perform the following steps 1 Launch the HCM 2 Select an FC or FCoE port from the device tree 3 Click Monitor Statistics vHBA Statistics The vHBA Statistics for FCoE Port dialog box displays Displaying statistics through BCU Use the vhba stats command to display remote port statistics vhba...

Page 111: ...ic stats command to display remote port statistics vnic stats pcifn where pcifn PCI function number associated with the vNIC Virtual port statistics Use HCM and BCU to display logical port statistics for fabric discovery FDISC activity logouts LOGO activity NPIV support number of fabrics online and offline and fabric cleanups Use these statistics to isolate NPIV login problems Following are exampl...

Page 112: ...Use HCM and BCU to display VLAN statistics for a team that use CNA ports or Fabric Adapter ports configured in CNA or NIC mode VLAN statistics related to a specific team can include VLAN ID VLAN name number of transmit and receive bytes length of time between byte transmission and reception and correction status You can also use options to set the polling frequency start polling and reset statisti...

Page 113: ...t to flash the port LEDs and make it easier to locate the adapter in an equipment room Initiate link beaconing to flash the LEDs on a specific adapter port and the LEDs on a connected switch port to verify the connection between adapter and switch When you initiate link beaconing commands are sent to the other side of the link When the remote port receives these commands that port s LEDs flash The...

Page 114: ...ests are available Internal Random data patterns are sent to the adapter port then returned without transmitting through the port The returned data is validated to determine port operation Errors may indicate a failed port External For this test a loopback connector is required for the port For mezzanine or expansion card adapters this test can be performed using a pass through module Random data ...

Page 115: ...295 Default value is 8192 Data Pattern Hex value Default value is A5A5A5A5 5 Click Start Ethernet port loopback test CNA Run Ethernet loopback tests on CNA ports and Fabric Adapter ports configured in CNA or NIC mode Use BCU commands and HCM to test the Ethernet data path from the host to serdes or external loopback based on your selection For mezzanine or expansion card adapters this test can be ...

Page 116: ...un the test This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For example to specify adapter 1 port 1 you would use 1 1 as the port identification pattern Specifies the data test pattern Must be at least one hexadecimal word frame count Specifies the frame count as an integer from 0 to 4 294 967 295 Performing PCI loopback tests t...

Page 117: ...positive number 6 Click Start Pinging Fibre Channel end points Use the BCU and HCM to ping a Fibre Channel end point from an adapter port to determine the basic connectivity to the remote port and monitor network latency NOTE Ping testing is not supported on Solaris systems Issuing a ping command to end points through BCU Use the fcdiag fcping BCU command to test the connection to a Fibre Channel ...

Page 118: ... ad_id ID of adapter Queue test Use BCU commands and the HCM to send a health check message from the host to the firmware through message queues memory mapped over the PCI Performing a queue test through BCU Use the diag queuetest command to perform a queue test diag queuetest port_id q queue_num where port_id Adapter port number This could be the PWWN port hardware path or user specified port nam...

Page 119: ...o trace the SAN path between the adapter and remote end point Tracing the route through BCU Use the fcdiag traceroute BCU command to trace the route between end points fcdiag fctraceroute port_id rpwwn l lpwwn where port_id ID of the port from which you want to trace the route This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For ...

Page 120: ... the port that you want to test This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For example to specify adapter 1 port 1 you would use 1 1 as the port identification rpwwn Remote port WWN to which the echo command is being sent lpwwn Logical port WWN 0 indicates the base port Performing an echo test through HCM Use the Echo Test ...

Page 121: ... you would use 1 1 as the port identification Display BIOS data through HCM Display current BIOS information through the HCM Boot over SAN dialog box Information includes BIOS boot over SAN enabled or disabled state port speed boot option preboot BIOS enable and port speed and details on current boot LUNs To access this dialog box use the following steps 1 Select a host an adapter or an adapter s ...

Page 122: ... port for which you want to display SFP attributes This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For example to specify adapter 1 port 1 you would use 1 1 as the port identification Initiating SFP properties through HCM Launch the port SFP properties dialog box as follows to display properties for a selected small form factor ...

Page 123: ... example FCP initiator Fibre Channel address HBAs and Fabric Adapter ports configured in HBA mode WWN of the attached switch Operating topology for example point to point Receive and transmit BB_Credits NOTE Mezz for the media type indicates mezzanine The Pre Boot identification for certain properties means that the property was configured using a blade system management application Use the follow...

Page 124: ...dware Status of port such as linkup Ethernet logging level To display Ethernet port properties use the following steps 1 Select an Ethernet port in the device tree 2 Click the Properties tab in the right pane Displaying FCoE port properties CNA Use the HCM FCoE Port Properties to display FCoE port properties for CNAs or Fabric Adapter ports configured in CNA mode Properties include the following C...

Page 125: ...he following Port WWN Node WWN Path TOV not displayed for Solaris systems Port log I O profile To display the HCM vHBA Port Properties panel use these steps 1 Select an FC port in the device tree 2 Click the vHBA tab in the right pane Displaying remote port properties Use the HCM Remote Port Properties panel to display properties that are associated with the remote port such as WWN node WWN port n...

Page 126: ...rs pre boot display indicates that virtual port configuration was accomplished using a blade system management application To display virtual port properties use the following steps 1 From the device tree select a virtual port 2 The Virtual Port Parameters properties panel displays Displaying the port log Use the debug portlog BCU command to display a log of Fibre Channel frames and other main con...

Page 127: ...te limiting TRL status and TRL default speed Other information includes FCoE attributes such as the current PWWN and NWWN factory PWWN and NWWN current and factory MAC address link state as well as Ethernet attributes such as the current and factory MAC address current and factory VLAN values and link state For mezzanine or expansion card adapters a symbol next a disabled state indicates the port ...

Page 128: ...o enable or disable profiling To enable I O profiling use the following command fcpim profile_on To disable I O profiling use the following command fcpim profile_off where port_id ID of the port for which you want to enable or disable I O profiling This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For example to specify adapter 1 ...

Page 129: ...nfigured teams Following is an overview of both commands The bcu team list command displays all configured teams by their configured IDs the team mode failback failover or 902 3ad and the team s MAC address team list The bcu team query command displays the teaming configuration for a specific team including the team mode MAC address and number of ports Also included are statistics such as transmit...

Page 130: ... physical medium dependent sublayer link status and signal detected and PCS physical coding sublayer link status bcu phy query port_id where port_id ID of port for which you want to display data This could be the PWWN port hardware path or user specified port name This could also be the adapter index port index For example to specify adapter 1 port 1 you would use 1 1 as the port identification Qo...

Page 131: ...operties panel displays Use the Remote Port Properties panel in HCM to display information on QoS for the remote port 1 From the device tree select a remote port target or initiator 2 Click the Remote Port Properties tab in the right pane The Remote Port Properties panel displays Target rate limiting settings HBA Display target rate limiting settings on HBA ports or Fabric Adapter ports configured...

Page 132: ... to query attributes rpwwn Remote PWWN You can obtain the RPWWN from the BCU rport list port_id command l lpwwn Logical PWWN This is an optional argument If the l lpwwn argument is not specified the base port is used Determining settings through HCM Launch the Remote Port Properties panel in HCM as follows to display information on target rate limiting and QoS for the remote port 1 From the device...

Page 133: ...rget ID mappings 1 Launch the HCM 2 Select an adapter host DCB port or FCoE port from the device tree 3 Launch 4 Select Configure Persistent Binding View Persistent Binding Adapter properties Display properties for the following using HCM CNAs or Fabric Adapter ports configured in CNA mode HBAs or Fabric Adapter ports configured in HBA mode CNA Properties Following are the some of the properties t...

Page 134: ... are some of the properties that you can display for HBAs or Fabric Adapter ports configured in HBA mode Node WWN Adapter name Operating status Manufacturer Model description Maximum speed supported Number of ports OEM information Card type Chip revision Trunking supported Junction temperature Driver name version Firmware version BIOS version Subsystem vendor ID Number of PCI lanes PCIe generation...

Page 135: ...each adapter in the system a brief information line displays containing the adapter type model number serial number and hardware path The adapter query command displays adapter information such as the current version of the adapter adapter type adapter chip revision and driver fw version maximum port speed model information serial number number of ports PCIe information pwwn nwwn hardware path fla...

Page 136: ...112 Brocade Adapters Troubleshooting Guide 53 1002145 01 Adapter queries 3 ...

Page 137: ...as four different disk I O schedulers noop deadline anticipatory and completely fair queuing Enabling the noop scheduler avoids any delays in queuing of I O commands This helps in achieving higher I O rates by queuing multiple outstanding I O requests to each disk To enable the noop scheduler run the following commands on your system for i in sys block sd b z queue scheduler do echo noop i done NO...

Page 138: ...e several driver parameters to increase performance bfa_lun_queue_depth outstanding I O requests per LUN The driver uses a default LUN queue depth value of 32 This value is chosen to reflect the average operating I O load in most scenarios Storport manages the I O throttling at the per LUN level to guarantee the configured queue depth During performance testing with specific high end array LUNs it...

Page 139: ...PU processes per second leading to improved overall CPU utilization However if the number of interrupts handled between the Interrupt delay period is relatively smaller then this will result in performance degradation as the I O completion process has slowed down The BCU vhba command can be used to configure these interrupt attributes for the desired port vhba intr pcifn c on off Latency Delay Mes...

Page 140: ...you may need to modify these values depending on your network environment Please follow your host and operating system guidelines when doing so Windows tuning All Windows tunable parameters for the network driver are optimized for best performance using default values For details on parameters in the following table refer to the Adapter Configuration appendix in the Brocade Adapters Installation a...

Page 141: ...ing table refer to the Adapter Configuration appendix in the Brocade Adapters Installation and Reference Manual Table 11 provides default values for VMware tunable parameters Interrupt Moderation Enabled VLAN ID Disabled Priority and VLAN Support Enabled TABLE 10 Default values for Linux tunable parameters Parameter Default Interrupt moderation Enabled Log Level 3 Jumbo packet size 9 000 bytes TCP...

Page 142: ...I X which helps improve overall system performance by contributing to lower interrupt latency and improved host CPU utilization MSI X is enabled by default in VMware ESX Server and must remain enabled for NetQueue to function Please make sure that bnad_msix 0 is not listed in VMware module parameters because that would disable NetQueue For the Brocade driver you cannot directly configure the numbe...

Page 143: ...meters for the network driver are optimized for best performance using default values For details refer to the Adapter Configuration appendix in the Brocade Adapters Installation and Reference Manual For Solaris 10 you can enable support for jumbo packet frames and set the MTU size for these frames from 1 500 default to 9 000 bytes ...

Page 144: ...120 Brocade Adapters Troubleshooting Guide 53 1002145 01 Tuning network drivers CNA or NIC 4 ...

Page 145: ...ll the adapters in the system using instructions in the Boot Code chapter of the Brocade Adapters Installation and Reference Manual Adapter no Version mismatch Card Ver XXX Disabling BIOS Current executing option ROM version is different from the one on the adapter Download the latest boot code file for installed Brocade adapters from your Brocade adapter s website The boot code file is designated...

Page 146: ... discovery failed Disabling BIOS The boot option is set to Fabric Discovered or First LUN through the Brocade BIOS Configuration Utility and the adapter is unable to discover any boot device If booting through this adapter is not desired then ignore this message If booting through this adapter is desired 1 Launch the Brocade BIOS Configuration Utility by pressing Ctrl B or Alt B 2 For the desired ...

Page 147: ...out of fabric No action required Logical port lost fabric connectivity WWN logical port WWN Role initiator target IPFC mode etc Error Storage driver 3 LPORT Offline Logical port base or logical lost fabric connectivity Check switch and adapter configuration New logical port created WWN logical port WWN Role initiator target IPFC mode etc Information Storage driver 3 LPORT Created New logical port ...

Page 148: ...le initiator target IPFC mode etc Information Storage driver 3 LPORT Deleted Virtual port deleted No action required Virtual port deleted using standard interface WWN logical port WWN Role initiator target IPFC mode etc Information Storage driver 3 LPORT Deleted Virtual port deleted No action required Virtual port login failed Duplicate WWN logical port WWN reported by fabric Warning Storage drive...

Page 149: ...cable connection stand up adapters Heart Beat of IOC IOC instance number is good Information Network and storage driver 9 TOC Restart Successful restart of firmware after a failure No action required Heart Beat of IOC IOC instance number has failed Critical Network and storage driver 9 TOC Crash Firmware not responding Collect all error information and restart the firmware Invoke bfa_supportsave I...

Page 150: ...d from port mac Warning Intermediate driver VLAN Existing VLAN deleted No action required New VLAN id added enabled on mac Information Intermediate driver VLAN Team New team VLAN created No action required New VLAN id removed disabled from mac Warning Intermediate driver VLAN Team Existing team VLAN deleted No action required New team mac created enabled Information Intermediate driver Team New te...

Page 151: ...o create a team with more than eight ports Create a team with eight or fewer ports A maximum of three IP addresses are allowed Occurs when more than three IP addresses are entered in the Syslog Server Configuration dialog box Configure three or less IP addresses Add Team failed Runtime Reason Occurs when addition of team failed due to runtime error Refer to the runtime reason Refer to HCM logs Ver...

Page 152: ... is in progress Please wait Occurs when the user initiates a backup operation using HCM Backup dialog box Beaconing operation failed Occurs in many cases One case is if the user performs beaconing operation for a disabled port the message Port is not online Beaconing operation failed displays Beacon port and beacon link for valid ports Boot image update is in progress Do not close the dialog Occur...

Page 153: ...ng a PCI loopback Test Error message Data has been entered in preparation for adding a name but the name was not added Do you want to add that name before you exit Occurs when user configures names in the following scenario 1 Modifies name of any adapter or port 2 Enters WWN and name values in the Detached WWN MAC and Name fields 3 Clicks OK Verify if the detached WWN name is to be added to HCM al...

Page 154: ...ror Runtime Reason Occurs when an error occurs while refreshing the team data Determine why the error happens and then proceed Failed to restore the VLAN and Team configurations Reason Caused by no saved configurations Occurs when there is VLAN Teaming configuration file is not present to restore when user clicks Tool Restore Data VLAN and Team The VLAN and Teaming configuration save will only occ...

Page 155: ...ser executes loopback test for preboot disabled port Make sure the preboot port is in enabled state and then execute the loopback test Member not found Team modification failed Occurs when user modified a team while another user removes the respective adapter Verify whether the adapter still exists in the host Modify Team failed due to an unexpected error Runtime Reason Occurs when a runtime error...

Page 156: ...er types in same value for old and new password fields Enter a different password other than old password Remove Team failed due to an unexpected error Runtime Reason An unexpected error occur ed while removing a team Determine why the error happens when removing a team Port update failed for port Runtime reason Occurs when port configuration fails Verify if the agent is active Port WWN parameters...

Page 157: ...ct Information message Team name should start with an alphabet Allowed characters are 0 9 A Z a z hyphen and underscore _ and should not exceed 31 characters Occurs when the user provides an invalid team name Make sure the team name starts with a letter Allowable characters in the team name are 0 9 A Z a z hyphen and underscore _ The adapter will be disabled for executing the Memory test This will...

Page 158: ...erent name or clear the existing name Occurs when the user enters duplicate name in Configure Names or Define Names dialog box Provide unique names in these dialog boxes The operation will take effect after you click OK or Apply on the Configuration dialog Occurs when the user makes configuration changes in the Basic Port Configuration dialog box and clicks Apply or OK Clicking Apply or OK will ma...

Page 159: ...pped Please contact the technical support Occurs when the user executes the loopback test for a port and connection is lost Verify the connection and then proceed with loopback test Unable to find the host Please provide another host Occurs when an invalid host name or IP address is given in Host Name field in the Setup for Discovery dialog box Enter a valid host name or IP address in the Host Nam...

Page 160: ...he Virtual Port Deletion dialog box were configured using HCM and BCU Information message You are about to delete all the test logs Are you sure you want to continue Occurs when the user selects a test log and selects option to clear the log Warning This clears all the test logs You are about to disable the Port WWN This will disable all the devices on this Port Are you sure you want to continue O...

Page 161: ... com downloads en default aspx Occurs when a hot fix is missing in Windows systems Download the hot fix from http www microsoft com downloads en default as px website install the hot fix and then try installing the software Default module loading setting The Driver module was not loaded because of the variable LOAD_UNSUPPORTED_MODULES_AUTOMATICALLY in etc sysconfig hardware config file is set to n...

Page 162: ...llation when a backup data is already present in the system If the user wishes to restore the backed up data the user can give Yes else No No matching binary rpm found Do you want to install noarch rpm Note noarch rpm is not recommended for RHEL SLES noarch rpm requires kernel devel source rpm and GCC Occurs when a matching binary rpm is not found Click Yes to proceed with the installation using t...

Page 163: ...art the system to complete installation ReStart Message For Linux Please reboot your system for the new driver to get loaded Occurs when the driver is installed successfully on Linux systems Restart the system to complete installation ReStart Message For Solaris SUCCESSFUL uninstallation of driver may require System Occurs for Solaris systems when the driver is successfully removed Restart the sys...

Page 164: ...like Continue Exit Occurs when you try to overwrite currently installed software with a newer version Select whether you want to install software using the default configuration or the configuration that exists for the currently installed software The following component s exist in your system Product Installer Driver Name Components list displays with tabular format Two buttons displays like Cont...

Page 165: ...llect data 61 using for ESX systems 66 BCU commands using 65 BCU desktop shortcut missing problem 16 BCU version mismatch 14 beaconing 89 enabling through BCU 89 enabling through HCM 90 binding issues with Hyper V enabled 39 BIOS data through BCU 97 BIOS data collecting 97 BIOS messages 121 BIOS not installed displays 27 bios query command 97 boot from SAN stops on HP hosts 26 C cannot boot over S...

Page 166: ...g installation 52 confirming Linux installation 53 confirming Solaris installation 54 confirming VMware installation 54 confirming Windows installation 52 driver preinstallation 23 driver tunable parameters for Windows 115 E echo test 96 enable through HCM 96 enabling through BCU 96 enable and disable VLANs in Device Manager 38 errors when installing driver package 19 errors when using GUI softwar...

Page 167: ...on 52 confirming driver package 52 confirming driver package in Linux 53 confirming driver package in Solaris 54 confirming driver package in VMware 54 confirming driver package in Windows 52 driver errors 19 verifying for drivers 51 installation failure on boot 22 installing Windows DUD results in offline disk 23 L Linux network driver tuning 117 Linux storage driver tuning 113 LLDP data collecti...

Page 168: ...imization Linux network driver tuning 117 Linux storage driver tuning 113 Solaris network driver tuning 119 Solaris storage driver tuning 114 VMware network driver tuning 117 VMware tuning 116 Windows network driver tuning 116 Windows storage driver tuning 114 performance statistic 83 persistent binding settings 108 PHY module data 81 106 ping end points diagnostics 93 enable through HCM 94 enabli...

Page 169: ...boot LUN 22 23 loss of adapter hardware address 33 loss of sync and signal errors 41 low throughput and high latency 45 low throughput and high latency on Linux 45 low throughput and high latency on VMware 45 LUN not visible 25 network interface CNA for NIC 32 network stack runs out of heap 34 NIC numbering on VMware unexpected 34 no adapters found on local host 28 no adapters reported 10 no targe...

Page 170: ...iver tuning 119 Solaris storage driver tuning 114 statistics authentication 73 displaying through BCU 74 displaying through HCM 74 DCB 74 displaying through BCU 75 displaying through HCM 75 fabric 76 displaying through BCU 76 displaying through HCM 77 FCoE 75 FCP IM module 77 displaying through HCM 77 FCP initiator mode 77 firmware 78 logical port 80 displaying through BCU 81 displaying through HC...

Page 171: ...ttributes displaying 85 trunking problems 29 U UEFI boot 20 UEFI boot problems 20 UEFI data collecting 97 unable to boot from device 25 unable to create NPIV ports 30 unable to uninstall HCM 49 V verifying driver installation 51 verifying Fibre Channel and DCB links 50 vHBA properties 101 vHBA statistics 86 displaying through BCU 86 87 displaying through HCM 86 virtual devices not listed in name s...

Page 172: ...148 Brocade Adapters Troubleshooting Guide 53 1002145 01 ...

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