Dell Alienware m17 Service Manual Download

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Alienware m17

Service Manual

Regulatory Model: P37E
Regulatory Type: P37E001
June 2022
Rev. A02

Summary of Contents for Alienware m17

Page 1: ...Alienware m17 Service Manual Regulatory Model P37E Regulatory Type P37E001 June 2022 Rev A02 ...

Page 2: ...mage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...er 17 Procedure 17 Chapter 7 Replacing the base cover 20 Procedure 20 Chapter 8 Removing the battery half length 23 Prerequisites 23 Procedure 23 Chapter 9 Replacing the battery half length 24 Procedure 24 Post requisites 24 Chapter 10 Removing the battery full length 25 Prerequisites 25 Procedure 25 Chapter 11 Replacing the battery full length 26 Procedure 26 Post requisites 26 Chapter 12 Removin...

Page 4: ...rd 40 Procedure to remove M 2 2280 card 42 Chapter 19 Replacing the solid state drive Intel Optane 43 Procedure to replace M 2 2230 card 43 Procedure to replace M 2 2280 card 45 Post requisites 46 Chapter 20 Removing the coin cell battery 47 Prerequisites 47 Procedure 47 Chapter 21 Replacing the coin cell battery 48 Procedure 48 Post requisites 48 Chapter 22 Removing the touchpad 49 Prerequisites ...

Page 5: ...64 Chapter 30 Removing the speakers 65 Prerequisites 65 Procedure 65 Chapter 31 Replacing the speakers 66 Procedure 66 Post requisites 66 Chapter 32 Removing the display assembly 67 Prerequisites 67 Procedure 67 Chapter 33 Replacing the display assembly 70 Procedure 70 Post requisites 71 Chapter 34 Removing the display bezel 72 Prerequisites 72 Procedure 72 Chapter 35 Replacing the display bezel 7...

Page 6: ... back cover and antenna assembly 84 Prerequisites 84 Procedure 84 Chapter 43 Replacing the display back cover and antenna assembly 85 Procedure 85 Post requisites 85 Chapter 44 Removing the system board 86 Prerequisites 86 Procedure 86 Chapter 45 Replacing the system board 89 Procedure 89 Post requisites 90 Entering the Service Tag in the BIOS setup program 91 Chapter 46 Removing the power button ...

Page 7: ...xecution Engine Interface 108 Intel Virtual Button driver 108 Wireless and Bluetooth drivers 108 Chapter 55 System setup 109 System setup 109 Entering BIOS setup program 109 Navigation keys 109 Boot Sequence 109 System setup options 110 Clearing CMOS settings 113 Clearing BIOS System Setup and System passwords 114 Chapter 56 Troubleshooting 115 Updating the BIOS in Windows 115 Updating the BIOS us...

Page 8: ...Chapter 57 Getting help and contacting Dell 119 8 Contents ...

Page 9: ... Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your compute...

Page 10: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 10 After working inside your computer ...

Page 11: ...ll tab not the cable itself Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending the connector pins When connecting cables ensure that the ports and the connectors are correctly oriented and aligned CAUTION Press and eject any installed card from the media card reader ...

Page 12: ...ng wire Never use wireless wrist straps Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage It is recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to d...

Page 13: ...bags for safe transport Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment CAUTION Do not lift greater than 50 pounds Always obtain additional resources or use a mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offs...

Page 14: ...Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 4 14 Recommended tools ...

Page 15: ...t Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2 5x9 8 Battery Half length Palm rest assembly M2x5 4 Battery Full length Palm rest assembly M2x5 6 Hard drive assembly Palm rest assembly M2x5 4 Fans Heat sink M2x3 2 Heat sink assembly System board and fan M2x3 4 Wireless card bracket System board M2x3 1 Solid state drive bracket Palm rest assembly M2x3 1 Solid state dri...

Page 16: ... adapter port System board and palm rest assembly M2 5x4 5 1 Power button board Palm rest assembly M2x3 3 USB Type C port bracket System board M2x3 1 System board Palm rest assembly M2x3 6 Keyboard bracket Palm rest assembly M1 2x2 4 8 Keyboard Palm rest assembly M1 2x1 9 33 16 Screw list ...

Page 17: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loosen the four captive screws on the base cover 2 Remove the six screws M2 5x9 that secure the base cover to the palm rest assembly 3 Remove the two screws M2 5x9 from the back that secure the base cover to the palm rest assembly 4 Rotate the base cover from front to back a...

Page 18: ...5 Using the pull tab disconnect the battery cable from the system board 18 Removing the base cover ...

Page 19: ...6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power Removing the base cover 19 ...

Page 20: ...er After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board 2 Rotate the cover from back to front and place the base cover on the palm rest assembly 7 20 Replacing the base cover ...

Page 21: ...ews on the base cover 4 Replace the six screws M2 5x9 that secure the base cover to the palm rest assembly 5 Replace the two screws M2 5x9 in the back that secure the base cover to the palm rest assembly Replacing the base cover 21 ...

Page 22: ...22 Replacing the base cover ...

Page 23: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the battery cable from the system board applicable only if not disconnected earlier 2 Remove the four screws M2x5 that secure the battery to the palm rest assembly 3 Lift the battery o...

Page 24: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the four screws M2x5 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post requisites Replace t...

Page 25: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the battery cable from the system board applicable only if not disconnected earlier 2 Remove the six screws M2x5 that secure the battery to the palm rest assembly 3 Lift the battery of...

Page 26: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the six screws M2x5 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post requisites Replace th...

Page 27: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure NOTE The hard drive is not available on systems shipped with 6 ...

Page 28: ...e the four screws M3x3 that secure the hard drive bracket to the hard drive 5 Lift the hard drive off the hard drive bracket 6 Disconnect the interposer from the hard drive assembly 28 Removing the hard drive ...

Page 29: ...Removing the hard drive 29 ...

Page 30: ...your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure NOTE The hard drive is not available on systems shipped with 6 cell full length battery 1 Connect the interposer to the hard drive assembly 2 Place the hard drive bracket on the hard drive and...

Page 31: ...th the screw holes on the palm rest assembly 5 Replace the four screws M2x5 that secure the hard drive assembly to the palm rest assembly 6 Connect the hard drive cable to the system board Post requisites Replace the base cover Replacing the hard drive 31 ...

Page 32: ...r working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the memory modules on your computer 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from ...

Page 33: ...Removing the memory modules 33 ...

Page 34: ...our computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall ...

Page 35: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card on your computer 2 Remove the screw M2x3 that secures the wireless card bracket to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Slide and remove the wireless card from the wireless car...

Page 36: ...36 Removing the wireless card ...

Page 37: ...lace any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and replace the wireless card bracket on the wireless card 3 Ali...

Page 38: ...5 Route the antenna cables on to the securing clips on the system board 38 Replacing the wireless card ...

Page 39: ...Post requisites Replace the base cover Replacing the wireless card 39 ...

Page 40: ...the system may have up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid state drive 2230 card bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these ...

Page 41: ...st assembly 4 Slide and remove the M 2 2230 card along with the bracket from the M 2 slot on the system board 5 Remove the screw M1 6x2 that secures the M 2 2230 card to the card bracket 6 Lift the M 2 2230 card off the card bracket Removing the solid state drive Intel Optane 41 ...

Page 42: ...If these configurations are installed After Point of Sale APOS contact Dell support for the thermal shield NOTE Depending on the number of M 2 cards installed at Point of Sale the thermal shield installed in the computer may be a full shield or a half shield If two M 2 cards are installed After Point of Sale APOS contact Dell support for the full thermal shield 1 Remove the two screws M2x3 that se...

Page 43: ...30 solid state drive 2230 card bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these configurations are installed After Point of Sale APOS contact Dell support for the thermal shield NOTE D...

Page 44: ... thermal shield with the screw holes on the palm rest assembly and system board 7 Replace the two screws M2x3 that secure the M 2 thermal shield to the palm rest assembly and system board 44 Replacing the solid state drive Intel Optane ...

Page 45: ...S contact Dell support for the thermal shield NOTE Depending on the number of M 2 cards installed at Point of Sale the thermal shield installed in the computer may be a full shield or a half shield If two M 2 cards are installed After Point of Sale APOS contact Dell support for the full thermal shield 1 Align the notch on the M 2 2280 card with the tab on the M 2 card slot on the system board 2 Sl...

Page 46: ...Post requisites Replace the base cover 46 Replacing the solid state drive Intel Optane ...

Page 47: ...ory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites Remove the base cover Procedure 1 Disconnect the coin cell battery from the system board 2 Peel the tape that secures the coin c...

Page 48: ...tructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Adhere the tape that secures the coin cell battery cable to the palm rest assembly 3 Connect the coin cell battery cable to the system board Post requisites Replace the base ...

Page 49: ...practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Remove the four screws M2x2 5 that secure the touchpad to the palm rest assembly 3 Slide the touchpad along ...

Page 50: ... regulatory_compliance Procedure 1 Slide and place the touchpad into the slot on the palm rest assembly 2 Replace the four screws M2x2 5 that secure the touchpad to the palm rest assembly NOTE Turn the computer over and open the display Ensure that the touchpad is equally aligned along all four sides 3 Slide the touchpad cable into the connector on the system board and close the latch to secure th...

Page 51: ...eat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites Remove the base cover Procedure 1 Disconnect the left fan cable from the system board 2 Disconnect the right fan cable from the system board 3 Remove the four screws ...

Page 52: ...6 Remove the fans 52 Removing the heat sink ...

Page 53: ...rocessor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Replace the fans 2 Place the heat sink assembly on the system board and align the screw holes on the heat sink assembly with the screw holes on the system board 3 Tighten the captive screws in the sequential order 1 2 3 4 5 ...

Page 54: ...Post requisites Replace the base cover 54 Replacing the heat sink ...

Page 55: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 5 in Removing the heat sink Procedure 1 Remove the two screws M2x3 that secure the fans to the heat sink 2 Peel the tape securing the left fan to the heat sink 3 Turn the heat sink assembly over 4 Peel the Mylar securi...

Page 56: ...56 Removing the fans ...

Page 57: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the fans on the heat sink and align the screw holes on the fans to the screw holes on the heat sink 2 Adhere the Mylar that secures the fans to the heat sink 3 Turn over the heat sink assembly 4 Adhere the Mylar that secures the fan to the heat sink 5 Replace the two ...

Page 58: ...Post requisites 1 Follow the procedure from step 2 to step 6 in Replacing the heat sink 2 Replace the base cover 58 Replacing the fans ...

Page 59: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel the tape that secures the I O board cable to the palm rest assembly 2 Peel the tape that secures the I O board connector latch to the I O board 3 Open the latch and disconnect the I O board cable from the I O board 4 Remove the two screws M2x5 that secure the I O ...

Page 60: ...Procedure 1 Peel the tape that secures the I O board cable to the I O board 2 Open the latch and disconnect the I O board cable from the I O board 60 Removing the I O board ...

Page 61: ...3 Remove the screw M2x5 that secures the I O board to the palm rest assembly 4 Lift the I O board off the palm rest assembly Removing the I O board 61 ...

Page 62: ...62 Removing the I O board ...

Page 63: ...gulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the USB ports on the I O board with the slots on the palm rest assembly 2 Align the screw hole on the I O board with the screw hole on the palm rest assembly and replace the screw M2x5 that secures the I O board to the palm rest assembly 3 Connect the I O board cable to the connector on the I O board and close th...

Page 64: ...Post requisites Replace the base cover 64 Replacing the I O board ...

Page 65: ...ulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing and remove the speaker cable from the routing ...

Page 66: ...e NOTE If the rubber grommets are pushed out of the speakers when removing the speakers push them back in place before replacing the speakers 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest assembly 2 Route the speaker cable through the routing guides on the palm rest assembly 3 Connect the speaker cable to the system board Post requisites 1 Follow ...

Page 67: ...es 1 Remove the base cover 2 Remove the wireless card Procedure 1 Remove the two screws M2x3 that secure the power adapter port bracket to the palm rest assembly 2 Lift the power adapter port bracket off the palm rest assembly 3 Lift the power adapter port off the palm rest assembly moving it away from the display hinge 4 Peel the tape that secures the camera cable to the system board and disconne...

Page 68: ...e table 8 Remove the two screws M2 5x4 5 that secures the display hinges to the palm rest assembly 9 Rotate the display assembly inward and lift up and away from the palm rest assembly After performing all the steps you are left with the display assembly 68 Removing the display assembly ...

Page 69: ...Removing the display assembly 69 ...

Page 70: ...Open the hinges to 90 degree and place the display assembly on the palm rest assembly by rotating outward 2 Replace the two screws M2 5x4 5 that secures the display hinges to the palm rest assembly 3 Close the display and place the computer on a clean and flat surface 4 Slide the display cable into the connector on the system board and close the latch to secure the cable 5 Adhere the tape that sec...

Page 71: ...e power adapter port aligning the screw holes on the power adapter port to the screw holes on the palm rest assembly 9 Replace the two screws M2x3 that secure the power adapter port bracket to the palm rest assembly Post requisites 1 Replace the wireless card 2 Replace the base cover Replacing the display assembly 71 ...

Page 72: ...ry_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface 1 Using a plastic scribe unhook and release the sides of the display bezel from the display assembly as shown in the image in the following order Top camera Left Right Bottom Alienware logo NOTE Note the l...

Page 73: ...ions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align and place the display bezel onto the display assembly and snap it into place in the following order Bottom Alienware logo Right Left Top camera Post requisites 1 Replace the display assembly 2 Replace the wireless card 3 Replace the...

Page 74: ...your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface 1 Open the latch and disconnect the camera cable from the camera 2 Pe...

Page 75: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the guiding pins for alignment adhere the camera to the display assembly 2 Connect the camera cable to the camera and close the latch to secure the cable Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireles...

Page 76: ...y Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface 1 Remove the ten screws M2 5x4 5 that secure the display hinges to the display assembly 2 Remove the plastic hinge cover from the l...

Page 77: ...Removing the display hinges 77 ...

Page 78: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the display assembly 2 Replace the plastic hinge covers on the left and right hinges along with the display cable 3 Replace the ten screws M2 5x4 5 that secure the display hinges to the display assembly Post requisites 1 Replace the display bez...

Page 79: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface 1 Remove the four screws M2x3 that secure the display panel to the display back cover and an...

Page 80: ...to the display panel 4 Open the latch and disconnect the display cable from the display panel 5 Lift the display panel from the display back cover and antenna assembly After performing all the steps you are left with the display panel 80 Removing the display panel ...

Page 81: ...Removing the display panel 81 ...

Page 82: ...com regulatory_compliance Procedure 1 Place the bottom edge of the display panel at the base of the display back cover and antenna assembly 2 Slide the display cable into the connector on the display panel and close the latch to secure the cable 3 Adhere the tape that secures the display cable connector latch to the display panel 4 Turn over the display panel and gently place it on the display bac...

Page 83: ...Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Replace the base cover Replacing the display panel 83 ...

Page 84: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel 5 Remove the display panel Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface After performing all the pre requisites you are left...

Page 85: ...instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back cover and antenna assembly on a clean and flat surface Post requisites 1 Replace the display panel 2 Replace the display bezel 3 Replace the display assembly 4 Replace the wireless card 5 Replace the base co...

Page 86: ...moving the hard drive 4 Remove the memory modules 5 Remove the wireless card 6 Remove the solid state drive Intel Optane 7 Follow the procedure from step 1 to step 5 in Removing the heat sink Procedure 1 Peel the tape that secures the I O board connector latch to the system board 2 Open the latch and disconnect the I O board cable from the system board 3 Disconnect the coin cell battery from the s...

Page 87: ...x3 that secure the system board to the palm rest assembly 16 Gently release the ports on the system board from the slots on the palm rest assembly and lift the system board off the palm rest assembly Removing the system board 87 ...

Page 88: ...88 Removing the system board ...

Page 89: ...d removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Slide the ports on the system board into the slots on the palm rest assembly and align the screw holes on the system board with the screw holes on the palm rest assembly 2 Replace the six screws M2x3 that secure the system board to ...

Page 90: ...e tape that secures the camera cable to the system board 14 Connect the coin cell battery to the system board 15 Connect the I O board cable to the system board and close the latch to secure the cable 16 Adhere the tape that secures the I O board cable connector latch to the system board Post requisites 1 Follow the procedure from step 2 to step 6 in Replacing the heat sink 2 Replace the solid sta...

Page 91: ...uter 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer Replacing the system board 91 ...

Page 92: ... Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Follow the procedure from step 1 to step 5 in Removing the heat sink 6 Remove the solid state drive Intel Optane 7 Remove the system board Procedure 1 Peel the Mylar off the power...

Page 93: ...Removing the power button board 93 ...

Page 94: ...ll com regulatory_compliance Procedure 1 Align the screw holes on the power button board with the screw holes on the palm rest assembly 2 Replace the three screws M2x3 that secure the power button board to the palm rest assembly 3 Adhere the Mylar to the power button board Post requisites 1 Replace the system board 2 Replace the solid state drive Intel Optane 3 Follow the procedure from step 2 to ...

Page 95: ...6 Replace the battery half length or the battery full length whichever applicable 7 Replace the base cover Replacing the power button board 95 ...

Page 96: ... the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Remove the solid state drive Intel Optane 6 Follow the procedure from step 1 to step 5 in Removing the heat sink 7 Remove the system board Procedure 1 Remove the two screws M2 5x4 5 that secure the power adapter port bracket to the palm rest assembly 2 Lift the power adapter port bracket off the palm rest ...

Page 97: ...Removing the power adapter port 97 ...

Page 98: ... 1 Route the power adapter port cable through the routing guides on the palm rest assembly 2 Adhere the Mylar to the power button board 3 Place the power adapter port into the slot on the palm rest assembly 4 Align and place the power button board bracket on the palm rest assembly 5 Replace the two screws M2 5x4 5 that secure the power adapter port bracket to the palm rest assembly Post requisites...

Page 99: ...w the procedure from step 4 to step 6 in Replacing the hard drive 6 Replace the battery half length or the battery full length whichever applicable 7 Replace the base cover Replacing the power adapter port 99 ...

Page 100: ...move the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Follow the procedure from step 1 to step 5 in Removing the heat sink 6 Remove the I O board 7 Remove the solid state drive Intel Optane 8 Remove the coin cell battery 9 Remove the system board Procedure 1 Remove the eight ...

Page 101: ...Removing the keyboard 101 ...

Page 102: ...www dell com regulatory_compliance Procedure 1 Align the screw holes on the keyboard with the screw holes on the palm rest assembly 2 Replace the 32 screws M1 2x1 9 that secure the keyboard to the palm rest assembly 3 Replace the eight screws M1 2x2 4 that secure the keyboard bracket to the palm rest assembly Post requisites 1 Replace the system board 2 Replace the coin cell battery 3 Replace the ...

Page 103: ...reless card 7 Follow the procedure from step 4 to step 6 in Replacing the hard drive 8 Replace the battery half length or the battery full length whichever applicable 9 Replace the base cover Replacing the keyboard 103 ...

Page 104: ...ttery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the solid state drive Intel Optane 5 Remove the I O board 6 Remove the coin cell battery 7 Remove the wireless card 8 Follow the procedure from step 1 to step 5 in Removing the heat sink 9 Remove the speakers 10 Remove the touchpad 11 Remove the display...

Page 105: ...Removing the palm rest 105 ...

Page 106: ... in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest on a clean and flat surface Post requisites 1 Replace the keyboard 2 Replace the power adapter port 3 Replace the power button board 4 Replace the system board 5 Replace the display assembly 6 Replace the touchpad 7 Replac...

Page 107: ...lace the coin cell battery 11 Replace the I O board 12 Replace the solid state drive Intel Optane 13 Follow the procedure from step 4 to step 6 in Replacing the hard drive 14 Replace the battery half length or the battery full length whichever applicable 15 Replace the base cover Replacing the palm rest 107 ...

Page 108: ... com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers In the Dev...

Page 109: ... indicates that the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that yo...

Page 110: ...your computer Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer CPU Type Displays the processor type CPU Speed Displays the processor speed CPU ID Displays the processor identification code CPU L1 Cache Displays the processor L1 cache size CPU L2 Cache Displays the processor L2 cache size CPU L3 Cache Displays the processor L3 cache size Integr...

Page 111: ...wake the computer Sleep Mode Enable or disable sleep mode Intel Speed Shift Technology Enable disable Intel Speed Shift Technology support Setting this option to enable to allows the operating system to select the appropriate processor performance automatically Default Enabled SATA Operation Enables you to configure the operating mode of the integrated SATA hard drive controller Default AHCI Adapt...

Page 112: ...administrator password is clear or set Default Not set System Password Status Displays if the system password is clear or set Default Not set HDD Password Status Displays if the HDD password is clear or set Default Not set Admin Password Enables you to set the administrator password The administrator password controls access to the system setup utility System Password Enables you to set the system...

Page 113: ...acy Boot Default Disabled Boot Option Priorities Displays the boot sequence Boot Option 1 Displays the available first boot option Boot Option 2 Displays the available second boot option Boot Option 3 Displays the available third boot option Table 7 System setup options Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes Discard Changes and Reset Allows you ...

Page 114: ...e cover Clearing BIOS System Setup and System passwords To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 114 System setup ...

Page 115: ...up program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 6 Select the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter The BIOS Update Utility appears 8 Follow the on screen instructions to complete the BIOS update Dell SupportAssist Pre boot System Performa...

Page 116: ... and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery status light blinks amber along with beep codes indicating failures For example the power and battery status light blinks amber two times followed by a pause and then blinks white three times followed by a pause T...

Page 117: ...moving the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory NOTE For computers in which Intel Optane memor...

Page 118: ...ry has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer 118 Troubleshooting ...

Page 119: ... Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword to...

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