Dell Alienware Area-51m Service Manual Download

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Alienware Area-51m
Service Manual

Computer Model: Alienware Area-51m

Regulatory Model: P38E

Regulatory Type: P38E001

Summary of Contents for Alienware Area-51m

Page 1: ...Alienware Area 51m Service Manual Computer Model Alienware Area 51m Regulatory Model P38E Regulatory Type P38E001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 01 Rev A00 ...

Page 3: ... components 12 Lifting equipment 12 Recommended tools 13 Screw list 14 Removing the base cover 16 Procedure 16 Replacing the base cover 17 Procedure 17 Removing the battery 19 Lithium ion battery precautions 19 Prerequisites 19 Procedure 19 Replacing the battery 21 Procedure 21 Post requisites 21 Removing the memory modules 22 Prerequisites 22 Procedure 22 Replacing the memory modules 24 Procedure...

Page 4: ...requisites 33 Removing the hard drive 34 Prerequisites 34 Procedure 34 Replacing the hard drive 36 Procedure 36 Post requisites 38 Removing the rear I O cover 39 Prerequisites 39 Procedure 39 Replacing the rear I O cover 40 Procedure 40 Post requisites 40 Removing the audio daughter board 41 Prerequisites 41 Procedure 41 Replacing the audio daughter board 42 Procedure 42 Post requisites 42 Removin...

Page 5: ...ing the display assembly 52 Prerequisites 52 Procedure 52 Replacing the display assembly 55 Procedure 55 Post requisites 56 Removing the computer base 57 Prerequisites 57 Procedure 57 Replacing the computer base 60 Procedure 60 Post requisites 61 Removing the heat sink assembly 62 Prerequisites 62 Procedure 62 Replacing the heat sink assembly 64 Procedure 64 Post requisites 65 Removing the left po...

Page 6: ...ard 74 Procedure 74 Post requisites 74 Removing the system board 76 Prerequisites 76 Procedure 76 Replacing the system board 80 Procedure 80 Post requisites 82 Entering the Service Tag in the BIOS setup program 82 Removing the right power adapter port 83 Prerequisites 83 Procedure 83 Replacing the right power adapter port 85 Procedure 85 Post requisites 85 Removing the keyboard 87 Prerequisites 87...

Page 7: ...ne Interface 100 Intel Virtual Button driver 100 Wireless and Bluetooth drivers 100 System setup 101 System setup 101 Entering BIOS setup program 101 Navigation keys 101 Boot Sequence 101 System setup options 102 Clearing CMOS settings 107 Clearing BIOS System Setup and System passwords 107 Troubleshooting 108 Flashing the BIOS 108 Flashing BIOS USB key 108 Enhanced Pre Boot System Assessment ePSA...

Page 8: ...your computer Click Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical dis...

Page 9: ...ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 9 ...

Page 10: ...pecially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in ways that may not be obvious such as intermittent problems or a shortened product life span As the industry pushes for lower power requirements and increased density ESD protection is an increasing concern Due to the increased density of semiconductors used in ...

Page 11: ...rform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds if the test fails Insulator Elements It is critical to keep ESD sensitive devices such as plastic heat sink casings away from internal parts that are insulators and often highly charged Wo...

Page 12: ...s or use a mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offsetting the force of the load 3 Lift with your legs not your back 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether ...

Page 13: ...Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 13 ...

Page 14: ...e configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Audio daughter board Palm rest assembly M2 5x2 5 3 Battery Palm rest assembly M2 5x5 6 Computer base Palm rest assembly M2 5x12 1 Computer base Palm rest assembly M2 5x8 14 Display cable bracket Graphics card M2x3 1 Display assembly Computer base M2 5x8 2 Display assembly Palm rest assembly M2 5x2 5 4 G...

Page 15: ...rd drive M3x3 4 Power adapter port bracket Palm rest assembly M2x3 1 Rear I O cover Computer base M2 5x2 5 4 Rear I O cover Palm rest assembly M2 5x7 2 System board Palm rest assembly M2 5x5 2 Solid state drive Palm rest assembly M2x3 2 Touchpad bracket Palm rest assembly M2x3 5 Wireless card bracket System board M2x3 1 15 ...

Page 16: ...computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loose the six captive screws that secure the base cover to the computer base 2 Starting from the middle of the bottom side pry open the base cover with a plastic scribe 3 Slide the base cover off the computer base 4 Disconnect the battery cable from the system board 5 P...

Page 17: ...computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board 2 Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place 17 ...

Page 18: ...3 Tighten the six captive screws that secure the base cover to the computer base 18 ...

Page 19: ...bjects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a Lithium ion battery can be dangerous In such an ins...

Page 20: ...3 Lift the battery off the palm rest assembly 20 ...

Page 21: ...e your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the six screws M2 5x5 that secure the battery to the palm rest assembly 3 Route the battery cable through the routing guides on the computer base and connect the battery...

Page 22: ...your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the memory modules on your computer 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory mo...

Page 23: ...3 Remove the memory module from the memory module slot 23 ...

Page 24: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory modu...

Page 25: ... After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card on your computer 2 Remove the screw M2x3 that secures the wireless card bracket to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Slide and re...

Page 26: ...5 Disconnect the antenna cables from the wireless card 26 ...

Page 27: ...card do not place any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card that is supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and replace the wireless card bracket on th...

Page 28: ...Post requisites Replace the base cover 28 ...

Page 29: ...ss do not remove the solid state drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure to remove M 2 2230 card NOTE This procedure applies only to computers shipped with a M 2 2230 card installed NOTE Depending on the configuration ordered the computer may have up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid stat...

Page 30: ...tion ordered the computer may have up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid state drive M 2 2280 solid state drive Intel Optane storage 1 Remove the screw M2x3 that secures the thermal shield and the solid state drive to the computer base 2 Slide and lift the thermal shield from the computer base 3 Slide and remove the M 2 2280 solid state drive ...

Page 31: ...NOTE This procedure applies only to computers shipped with a M 2 2230 card installed NOTE Depending on the configuration ordered the computer may have up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid state drive M 2 2280 solid state drive Intel Optane storage 1 Align the notch on the M 2 2230 solid state drive with the tab on the M 2 solid state drive sl...

Page 32: ...nfigurations per M 2 card slot M 2 2230 solid state drive M 2 2280 solid state drive Intel Optane storage NOTE Install the solid state drive to the SSD1 slot before installing the solid state drive to the SSD2 slot on the system board 1 Align the notch on the M 2 2280 solid state drive with the tab on the M 2 solid state drive slot on the system board 2 Slide the M 2 2280 solid state drive into th...

Page 33: ...4 Replace the screw M2x3 that secures the solid state drive and the thermal shield to the computer base Post requisites Replace the base cover 33 ...

Page 34: ...om regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the hard drive cable from the system board 2 Remove the hard drive cable from the routing guides on the computer base 3 Rem...

Page 35: ...5 Disconnect the interposer from the hard drive assembly 6 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 7 Lift the hard drive off the hard drive bracket 35 ...

Page 36: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure 1 Place the hard drive on the hard drive bracket and align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 t...

Page 37: ... drive assembly with the screw holes on the palm rest assembly 5 Replace the four screws M2 5x5 that secure the hard drive assembly to the palm rest assembly 6 Route the hard drive cable through the routing guides on the computer base 7 Connect the hard drive cable to the system board 37 ...

Page 38: ...Post requisites Replace the base cover 38 ...

Page 39: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the tron light cable from the system board and peel it off from the computer base 2 Remove the four screws M2 5x2 5 that secure the rear I O cover to the computer base 3 Remove the two screws M2 5x7 that secure the rear I O cover to the palm r...

Page 40: ...see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the rear I O cover with the slots on the computer base and snap the rear I O cover into place 2 Replace the two screws M2 5x7 that secure the rear I O cover to the palm rest assembly 3 Replace the four screws M2 5x2 5 that secure the rear I O cover to the computer base 4 Adhere the tron ligh...

Page 41: ... www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive Procedure 1 Disconnect the speaker cable from the audio daughter board 2 Peel the tape that secures the audio daughter board cable to the audio daughter board 3 Open the latch and disconnect the audio daughter board cable from the audio daughter board 4 ...

Page 42: ...com regulatory_compliance Procedure 1 Slide the audio daughter board at an angle into the slot on the palm rest assembly 2 Replace the three screws M2 5x2 5 that secure the audio daughter board to the palm rest assembly 3 Connect the audio daughter board cable to the connector on the audio daughter board and close the latch to secure the cable 4 Adhere the tape that secures the audio daughter boar...

Page 43: ...SSD2 slot 4 Follow the procedure from step 1 to step 4 in Removing the hard drive Procedure 1 Disconnect the speaker cable from the audio daughter board 2 Using the tab on the right speaker slightly pull the right speaker upwards to release the it from the palm rest assembly Slide the right speaker in a clockwise direction to remove it from the palm rest assembly 3 Note the speaker cable routing a...

Page 44: ...akers 1 Using the alignment posts and rubber grommets place the right speaker in the slot on the palm rest assembly 2 Holding the tab on the right speaker rotate the right speaker into place and secure it using the alignment posts 3 Route the speaker cable through the routing guides on the palm rest assembly 4 Using the alignment posts and rubber grommets place the left speaker in the slot on the ...

Page 45: ...4 Replace the base cover 45 ...

Page 46: ...e the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the solid state drive in SSD2 slot Procedure 1 Disconnect the...

Page 47: ... computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the slot on the palm rest assembly 2 Connect the coin cell battery to the system board Post requisites 1 Replace the solid state drive in SSD2 slot 2 Replace the base cover 3 ...

Page 48: ...ites 1 Remove the base cover 2 Remove the battery 3 Remove the solid state drive in SSD2 slot 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the speakers 6 Remove the computer base Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Peel off the touchpad cable from the touchpad bracket 3 Open the latch and disconnect the touchpad b...

Page 49: ...6 Lift the touchpad off the palm rest assembly 49 ...

Page 50: ...to the slot on the palm rest assembly Ensure to align the touchpad using the alignment pins on the palm rest assembly 2 Slide and place the touchpad bracket into the slot on the palm rest assembly 3 Replace the five screws M2x2 5 that secure the touchpad bracket to the palm rest assembly 4 Slide the touchpad button cable into the connector on the touchpad and close the latch to secure the touchpad...

Page 51: ...2 Replace the speakers 3 Follow the procedure from step 4 to step 7 in Replacing the hard drive 4 Replace the solid state drive in SSD2 slot 5 Replace the battery 6 Replace the base cover 51 ...

Page 52: ...uisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the rear I O cover Procedure 1 Remove the screw M2x3 that secures the display cable bracket to the system board 2 Lift the display cable bracket off the system board 3 Using the pull tab disconnect the display cable from the system board 4 Disconnect the camera cable from the system board 5 Peel off the display cable and the camer...

Page 53: ...Remove the two screws M2 5x8 that secures the computer base to the display assembly 10 Turn the computer over 11 Remove the four screws M2 5x2 5 that secure the display hinges to the palm rest assembly 53 ...

Page 54: ...12 Lift the display assembly off the palm rest assembly 54 ...

Page 55: ...crew holes on the palm rest assembly 2 Replace the four screws M2 5x2 5 that secure the display assembly to the palm rest assembly 3 Turn the computer over 4 Replace the two screws M2 5x8 that secure the computer base to the display assembly 5 Adhere the tobii cable to the computer base 6 Route the antennas cable through the routing guides on the computer base 7 Connect the tobii cable to the syst...

Page 56: ...12 Replace the screw M2x3 that secures the display cable bracket to the system board Post requisites 1 Replace the rear I O cover 2 Replace the wireless card 3 Replace the base cover 56 ...

Page 57: ... the wireless card 4 Remove the solid state drive in SSD1 slot 5 Remove the rear I O cover Procedure 1 Using the pull tab disconnect the hard drive cable 2 Remove the hard drive cable from the routing guides on the computer base 3 Disconnect the tobii cable from the system board 4 Remove the antenna cables from the routing guides on the computer base 5 Peel off the tobii cable from the system boar...

Page 58: ... cable and the camera cable from the computer base 11 Remove the screw M2 5x12 that secures the computer base to the palm rest assembly 12 Remove the 14 screws M2 5x8 that secure the computer base to the palm rest assembly 58 ...

Page 59: ...13 Lift the computer base off the palm rest assembly 59 ...

Page 60: ...2 that secures the computer base to the palm rest assembly 3 Replace the 14 screws M2 5x8 that secure the computer base to the palm rest assembly 4 Adhere the display cable and camera cable to the computer base 5 Connect the camera cable to the system board 6 Connect the display cable to the system board 7 Align the screw hole on the display cable bracket with the screw hole on the system board 8 ...

Page 61: ...t the hard drive cable to the system board Post requisites 1 Replace the rear I O cover 2 Replace the solid state drive in SSD1 slot 3 Replace the wireless card 4 Replace the battery 5 Replace the base cover 61 ...

Page 62: ...eat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the solid state drive in SSD1 slot 5 Remove the rear I O cover 6 Remove the computer ...

Page 63: ...4 Lift the heat sink assembly off the system board 63 ...

Page 64: ...ink can damage the system board and processor NOTE If either the system board or the fan and heat sink assembly is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Place the heat sink assembly on the palm rest assembly and align the screw holes on the heat sink assembly with the screw holes on the palm rest assembly 2 Tighten the captive ...

Page 65: ...Post requisites 1 Replace the computer base 2 Replace the rear I O cover 3 Replace the wireless card 4 Replace the solid state drive in SSD1 slot 5 Replace the battery 6 Replace the base cover 65 ...

Page 66: ...ww dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the solid state drive in SSD1 slot 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the heat sink assembly Procedure 1 Remove the screw M2x3 that secures the power adapter port bracket to the palm rest assembly 2 Slide the power adapter port bracket off th...

Page 67: ... Procedure 1 Route the right power adapter port cable under the left power adapter port cable and place both power adapter ports into the slots on the palm rest assembly 2 Connect the right power adapter port cable to the system board 3 Slide and place the power adapter board bracket on the palm rest assembly 4 Replace the screw M2x3 that secures the power adapter port bracket to the palm rest ass...

Page 68: ...7 Replace the base cover 68 ...

Page 69: ... best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the solid state drive in SSD1 slot 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the heat sink assembly Procedure 1 Locate the processor on the system board 2 Push down on the lever on the proc...

Page 70: ...4 Lift the processor straight up to remove it from the system board 70 ...

Page 71: ...n the kit to ensure that thermal conductivity is achieved NOTE A new processor ships with a thermal pad in the package In some cases the processor may ship with the thermal pad attached to it Procedure 1 Align the triangle on the processor with the triangle on the processor socket 2 Place the processor in the processor socket on the system board 3 Close the processor cover 4 Push the lever on the ...

Page 72: ...ww dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the solid state drive in SSD1 slot 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the heat sink assembly Procedure 1 Disconnect the graphics card power cable from the system board 2 Disconnect the graphics card power cable from the graphics card 3 Remove...

Page 73: ...5 Lift the graphics card off the system board 73 ...

Page 74: ...1 Place the graphics card on the system board and align the screw holes on the graphics card with the screw holes on the system board 2 Replace the three screws M2x3 that secure the graphics card to the system board 3 Replace the two screws M2x3 that secure the two graphics card cables to the graphics card 4 Connect the graphics card power cable to the graphics card 5 Connect the graphics card pow...

Page 75: ...6 Replace the battery 7 Replace the base cover 75 ...

Page 76: ...s you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules ...

Page 77: ...ble to the system board 6 Open the latch and disconnect the audio daughter board cable from the system board 7 Open the latch and disconnect the touchpad cable from the system board 8 Open the latch and disconnect the keyboard cable from the system board 9 Remove the two screws M2 5x5 that secure the system board to the palm rest assembly 10 Lift the system board off the palm rest assembly along w...

Page 78: ...11 Remove the left power adapter port 78 ...

Page 79: ...12 After performing all the above steps you are left with the system board 79 ...

Page 80: ...the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Replace the left power adapter port 2 Turn the system board over and place it into the slot on the palm rest assembly NOTE Do not keep the power button board cable under the system board 3 Replace the two screws M2 5x5 that secure the system board to the palm rest assembly 4 Connect th...

Page 81: ...9 Replace the two screws M2x3 that secure the graphics card cables to the system board 10 Turn the palm rest assembly over 81 ...

Page 82: ... cover 8 Replace the wireless card 9 Replace the solid state drive 10 Replace the memory modules 11 Replace the battery 12 Replace the base cover Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Serv...

Page 83: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the solid state drive 6 Remove the rear I O cover 7 Remove the computer base 8 Remove the right power adapter port 9 Remove the graphics card 10 Remove the processor 11 R...

Page 84: ...84 ...

Page 85: ...side your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Connect the left power adapter port cable to the system board Post requisites 1 Replace the system board 2 Replace the processor 3 Replace the graphics card 4 Replace the right power adapter port 5 Replace the computer base 6 Replace the rear I O cover 7 Replace...

Page 86: ...10 Replace the battery 11 Replace the base cover 86 ...

Page 87: ...ove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the solid state drive 6 Follow the procedure from step 1 to step 4 in Removing the hard drive 7 Remove the rear I O cover 8 Remove the computer base 9 Remove the heat sink assembly 10 Remove the right power adapter port 11 Remove the system board Procedure 1 Open the latch and disconnect the key...

Page 88: ...clips on the opposite side 5 Open the latch and disconnect the macro keys cable from the keyboard 6 Open the latch and disconnect the macro keys backlight cable from the keyboard 7 Peel off the macro keys cable and the macro keys backlight cable from the keyboard 88 ...

Page 89: ...8 Lift the keyboard from bottom and slide out of the clips at top 89 ...

Page 90: ...o the slots on the palm rest assembly Ensure that the openings at the bottom of the keyboard fit into the studs on the palm rest assembly 2 Adhere the macro keys cable and the macro keys backlight cable to the keyboard 3 Connect the macro keys backlight cable to the keyboard and close the latch to secure the cable 4 Connect the macro keys cable to the keyboard and close the latch to secure the cab...

Page 91: ...ace the right power adapter port 3 Replace the heat sink assembly 4 Replace the computer base 5 Replace the rear I O cover 6 Follow the procedure from step 4 to step 7 in Replacing the hard drive 7 Replace the wireless card 8 Replace the solid state drive 9 Replace the memory modules 10 Replace the battery 11 Replace the base cover 91 ...

Page 92: ...atory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the solid state drive 6 Follow the procedure from step 1 to step 4 in Removing the hard drive 7 Remove the rear I O cover 8 Remove the computer base 9 Remove the heat sink assembly 10 Remove the right power adapt...

Page 93: ...93 ...

Page 94: ...atory_compliance Procedure Insert the tabs on the top side of the macro keys into the slots on the palm rest assembly Ensure that the openings at the bottom of the macro keys fit into the studs on the palm rest assembly Post requisites 1 Replace the keyboard 2 Replace the system board 3 Replace the right power adapter port 4 Replace the heat sink assembly 5 Replace the computer base 6 Replace the ...

Page 95: ...11 Replace the battery 12 Replace the base cover 95 ...

Page 96: ...e battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the solid state drive 6 Follow the procedure from step 1 to step 4 in Removing the hard drive 7 Remove the audio daughter board 8 Remove the speakers 9 Remove the coin cell battery 10 Remove the touchpad 11 Remove the rear I O cover 12 Remove the display assembly 13 Remove the computer base 14 Remove the heat sink assembly 1...

Page 97: ...97 ...

Page 98: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest assembly on a clean and flat surface Post requisites 1 Replace the macro keys 2 Replace the keyboard 3 Replace the left power adapter port 4 Replace the system board 5 Replace the right power adapter port 6 Replace the heat sink assembly 7 Replace the compute...

Page 99: ...ers 13 Replace the coin cell battery 14 Follow the procedure from step 4 to step 7 in Replacing the hard drive 15 Replace the wireless card 16 Replace the solid state drive 17 Replace the memory modules 18 Replace the battery 19 Replace the base cover 99 ...

Page 100: ... www dell com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers I...

Page 101: ...t the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are rec...

Page 102: ...Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Ownership Tag Displays the ownership tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code of the computer Memory Information Memory Installed Displays the total computer memory in...

Page 103: ...isplays the audio controller information of the computer Wi Fi Device Displays the wireless device information of the computer Bluetooth Device Displays the bluetooth device information of the computer Battery Information Displays the battery health information Boot Sequence Boot Sequence Displays the boot sequence Boot List Option Displays the available boot options Advanced Boot Options Enable L...

Page 104: ...Set change or delete the system password Internal HDD 0 Password Set change or delete the internal hard disk drive password Strong Password Enable or disable strong passwords Password Configuration Control the minimum and maximum number of characters allowed for Admin and System passwords Password Bypass Bypass the System Boot Password and the internal HDD password prompts during a system restart ...

Page 105: ...cessor sleep states Default Enabled Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor Default Enabled HyperThread control Enable or disable HyperThreading in the processor Default Enabled Power Management AC Behavior Enables the system to turn on automatically when AC power is supplied Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology Auto O...

Page 106: ...ss Switch Wireless Device Enable Enable or disable internal wireless devices Table 11 System setup options Maintenance menu Maintenance Service Tag Display the system s Service Tag Asset Tag Create a system Asset Tag BIOS Downgrade Control flashing of the system firmware to previous revisions Data Wipe Enable to securely erase data from all internal storage devices BIOS Recovery Enable the user to...

Page 107: ...or one minute 5 Replace the coin cell battery 6 Connect the battery cable to the system board 7 Replace the base cover Clearing BIOS System Setup and System passwords To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or yo...

Page 108: ...puter that needs the BIOS update 5 Restart the computer and press F12 when the Dell logo is displayed on the screen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter 8 The BIOS Update Utility appears Follow the instructions on the screen to complete the BIOS update Enhanced Pre Boot System Assessment ePSA diagnostics CAUTION Use the ePSA dia...

Page 109: ...t is supported only on computers shipped with hard drive Power and battery status light Indicates the power and battery charge status Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery a...

Page 110: ...tel Optane memory 5 Click Intel Optane memory Reboot to complete enabling your Intel Optane memory NOTE Applications may take up to three subsequent launches after enablement to see the full performance benefits Disabling Intel Optane memory CAUTION After disabling Intel Optane memory do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error The Intel ...

Page 111: ...ter 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure provides the instructions on how to conduct flea power release...

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