Datamax H Class Operator'S Manual Download

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Operator’s Manual

Summary of Contents for H Class

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Page 3: ...d surface To protect your printer from overheating make sure all openings on the printer are not blocked Do not place the printer on or near a heat source Do not use your printer near water or spill liquid into it Be certain that your power source matches the rating listed on your printer If you are unsure check with your dealer or with your local power company Do not place the power cord where it...

Page 4: ... or permit any other person or party to duplicate or copy the Firmware or the information contained in the non volatile or programmable memory The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential ...

Page 5: ...ares under sole responsibility that this product conforms to the following standards or other normative documents EMC EN 55022 1993 Class B EN 50024 1998 Safety This product complies with the requirements of EN 60950 1 1st Edition Gost R FCC This device complies with FCC CFR 47 Part 15 Class A Note This equipment has been tested and found to comply with the limits for a Class A digital device purs...

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Page 7: ...indows Driver 36 Printer Configuration Utility DMXConfig 38 Menu System 39 The User Interface 39 The User Menu 41 The Advanced Menu 42 The Test Menu 43 Menu Item Listings 44 Maintenance and Adjustments 77 Cleaning Intervals 77 Printhead Cleaning 79 Printhead Pressure Adjustment 83 Printhead Leveling Adjustment 84 Media Sensor Adjustment 86 Printhead Removal and Replacement 88 Sensor Calibration 90...

Page 8: ...e 120 Appendix A Features and Printer Specifications 121 Features 121 Printer Specifications 124 Appendix B Embedded Fonts and Barcodes 127 Embedded Fonts 127 Embedded Bar Codes 130 Appendix C Module File Definitions 135 Appendix D Multi Language Downloads 137 Appendix E Saving a Configuration File 142 Glossary 145 Warranty Statement 149 Contact Datamax 151 ...

Page 9: ...the information necessary for daily printer operations To begin generating labels install the Windows printer driver or the BarTender labeling program included on the enclosed Datamax Accessories CD ROM Alternately if you have already purchased label creation software refer to the instructions provided with that program Also on this CD if you wish to write custom programs a copy of the Class Serie...

Page 10: ...er three important factors to consider when selecting thermal transfer media combinations The label top coating and ribbon combinations affect image quality Ribbon backcoating is highly recommended It provides protection for the printhead and may also provide an anti static coating For additional printhead protection use ribbon with a slightly greater width than the overall width of the label and ...

Page 11: ...age on the media You may find printing bar codes and detailed images on less expensive direct thermal and thermal transfer media frustrating at higher speeds at one heat setting the images will fade while at the next heat setting the images will bleed since the reaction temperature of the media is so high that at quicker print speeds it cannot react fast enough On the slower end of the print rate ...

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Page 13: ...arding the acceptable voltage ranges Note Before connecting the AC Power Cord ensure that the Power Switch is in the OFF O position 1 Place the printer on a firm level surface 2 Ensure that the Power Switch is in the OFF position 3 Connect the AC Power Cord to the receptacle on the back of the printer 4 Plug the AC Power Cord into a properly grounded outlet ...

Page 14: ...electable Host Time out period must elapse or printer power must be cycled OFF and ON to switch communications to an alternate port Connect the printer to your host system as follows Note Before making a connection to the printer ensure that the Power Switch is in the OFF position USB Connection The USB interface is supported in Windows 98 and greater versions Depending upon the operating system o...

Page 15: ... serial interface supports RS 232C RS 422 and RS 485 communications via a DB 9 connector click here for details Serial interface cabling must make specific connections pin outs for proper data exchange between the host and printer see note below The different pin outs and part numbers are shown below contact your reseller for ordering information In addition to the hardware configuration the seria...

Page 16: ...in board Click here for details Ethernet Connection The Internal Ethernet Print Server operates under several menu selectable modes as detailed under the NIC ADAPTER section of this manual Depending on the length the cable should be Category Type 3 or better When using this interface refer to Ethernet Setup for proper cabling setup and configuration ...

Page 17: ...Drive must be installed and then the files must be downloaded into a folder labeled F in the SDIO module or H in the USB Host module To transfer files the respective folder use the DMXConfig program which is included on the Accessories CD or Windows Explorer Files downloaded via the DMXConfig program to the printer will be converted during the process and will appear in the module folder with a re...

Page 18: ...n power up the printer will assign the SDIO Card as Module F When removing an SDIO Card turn OFF the printer and then press IN on the SDIO Card to release it Unsupported or defective SDIO Memory Cards may prevent the printer from powering up The USB Host Ports support plug and play USB Memory Drives Only one drive will be recognized by this dual port Upon power up the printer will assign the USB M...

Page 19: ...llow the steps below 1 Without connecting the Ethernet cable turn ON the printer 2 Verify the printer is in READY MODE then press the MENU Button 3 Using the NAVIGATION Buttons scroll to COMMUNICATIONS NIC ADAPTER IP ADDRESS 4 Use the UP and DOWN Buttons to increment or decrement each numeric value and the RIGHT button to move to the cursor to the next digit After all fields have been input press ...

Page 20: ... must first be enabled for use To use IP Discovery follow the steps below Note When IP DISCOVERY is set to ENABLED you will not be able to change the values for the IP ADDRESS SUBNET MASK or GATEWAY menu items The values displayed are for reference only 1 Without connecting the Ethernet cable turn ON the printer Verify the printer is in READY MODE then press the MENU Button 2 Using the NAVIGATION ...

Page 21: ...to wait a minute or two for the Assigned IP Address to appear on the Configuration Label 7 After the Assigned IP Address has been obtained proceed to install the port and printer driver using the Windows Add a Printer Wizard see Driver and Port Setup ...

Page 22: ...in the examples that follow To access the HTML Pages to configure network and printer settings or to perform a status query or diagnostic routine proceed as follows 1 In your Web browser choose File Open 2 Enter the IP address of the Print Server and press Enter The default IP Address is 192 168 10 2 Note Consult with your system administrator for all necessary address printer and protocol informa...

Page 23: ...15 Network Status page TCP IP Configuration page ...

Page 24: ...es Many of the printer s internal menu settings can be controlled remotely without use of the printer s front panel to adjust many operational settings For more information on the function of these settings see the corresponding function in the Menu System ...

Page 25: ...hen click Next 3 Select on Create a new port and then select Standard TCP IP Port from the drop down menu Click Next 4 Click Next 5 In the Printer Name or IP Address field enter the IP address of your printer The Port Name field does not need to be changed When finished click Next 6 Make sure Standard is selected and then click Next 7 Confirm your settings and then click Finish 8 Click on Have Dis...

Page 26: ...t select whether or not to set this printer as your default printer Then Click Next 14 Select whether or not to share this printer on your network Then Click Next 15 Select No then Click Next 16 Confirm your settings and then click Finish 17 If prompted with the Digital Signature Not Found window click Yes to continue installation 18 Your computer will now copy the necessary files from the CD ROM ...

Page 27: ...xt 3 Select on Create a new port and then select Standard TCP IP Port from the drop down menu Click Next 4 Click Next 5 In the Printer Name or IP Address field enter the IP address of your printer The Port Name field does not need to be changed When finished click Next 6 Make sure Standard is selected and then click Next 7 Confirm your settings and then click Finish 8 Click on Have Disk ...

Page 28: ...lect whether or not to set this printer as your default printer Then Click Next 14 Select whether or not to share this printer on your network Then Click Next 15 Select No then Click Next 16 Confirm your settings and then click Finish 17 If prompted with the Digital Signature Not Found window click Continue Anyway to continue installation 18 Your computer will now copy the necessary files from the...

Page 29: ...into the printer as follows 1 Rotate the Printhead Latch in a counterclockwise direction then raise the Printhead Assembly 2 Slide the Media Guide toward you outward and then rotate the Media Guide counterclockwise into an UP position Slid Outward Rotated Up ...

Page 30: ...tely onto the Media Hub then route the media through the printer and straight out the front as shown 4 Rotate the Media Guide clockwise into a DOWN position then slide the Media Guide inward until it just touches the edge of the media ...

Page 31: ...dia types e g changing from die cut to reflective stock adjust the Media Sensor 6 Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise Note If using thermal transfer media load ribbon into the printer otherwise perform a calibration ...

Page 32: ... to the printer in a position that does not twist or turn the stock Note If loading reflective media be sure the black marks are facedown as the material enters the printer 2 Route the media through the Bottom Media Loading Slot or the Rear Media Loading Slot and then over the Rewind Hub if installed 3 Continue the loading process as described in the Loading Roll Media section ...

Page 33: ...n be rewound or with the addition of a Peel and Present option dispensed automatically for immediate application If your printer has this feature follow the instructions below to begin using the option 1 Press down on the Tab then pull outward to remove the Front Fascia 2 Remove Thumbscrew and Tear Plate ...

Page 34: ...ion attach that device Proceed according to your application To rewind labels onto an empty media core go to Step 4 To dispense labels using a Peel and Present option refer to the instructions included with that option 4 Align the Tabs on the Rewind Core Adapter to the Slots in the hub and then slide the Rewind Core Adapter onto the middle of the hub ...

Page 35: ...27 5 Grasp the end of the hub and while pulling outward squeeze the hub together until it collapses then slide Rewind Core Adapter toward the Centerplate until it locks in place ...

Page 36: ...d Core Adapter 7 Slide the Rewind Retainer into the Empty Media Core then close the Locking Lever 8 With label stock installed as described in Loading Roll Media repeatedly press the FEED Key until approximately 20 inches 51 cm of media has been output from the printer ...

Page 37: ... media core as shown below Tape the leading edge of the media to the media core Unloading the Internal Rewinder To unload the Internal Rewinder open the Locking Lever remove the Rewind Retainer and slip the roll of labels and core off the Rewind Core Adapter ...

Page 38: ... the Rewind Adapter Core as follows 1 Remove labels from the Internal Rewinder 2 Rotate the Rewind Hub so that the Tabs are in a horizontal position as shown 3 Using both hands grasp the Rewind Core Adapter and with a gentle back and forth rocking motion pull the Rewind Core Adapter off the Rewind Hub ...

Page 39: ...nter can use coated side in or coated side out ribbon Load ribbon as follows Note Use a ribbon that is slightly wider than your media and liner if any to help protect the printhead from abrasion 1 Rotate the Printhead Latch in a counterclockwise direction then raise the Printhead Assembly ...

Page 40: ... rests against the hub s flange Directional arrows near the Ribbon Supply Hub also indicate the correct ribbon route Note The coated side inked side of the ribbon should always lay against the face of the media CSI Coated Side In CSO Coated Side Out 3 Route the ribbon under the Ribbon Idler then out the front of the printer ...

Page 41: ...b to secure it in place 5 Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise 6 Calibrate the printer Unloading Used Ribbon When the roll of ribbon has been exhausted pull the empty core from the Ribbon Supply Hub Remove the used ribbon from the Ribbon Take Up Hub by grasping squeezing to collapse the hub and pulling ...

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Page 43: ...quire For more information regarding the Control Panel see User Interface Current State Icon Indicator Definitions Icon Definition A USB Host device memory drive or keyboard has been detected An SDIO memory card has been detected RFID is installed A wired LAN connection has been detected A wireless LAN connection has been detected The printer is communicating sending or receiving data The printer ...

Page 44: ...om starts select Windows Printer Drivers from the main menu and then click the Install button The Windows Add Printer Wizard will begin Follow the steps in the wizard to complete the driver installation When prompted for the driver file select Have Disk and browse to the following file on the CD Rom Windows 95 98 ME 2000 and XP D DRIVERS Seagull Datamax for 95 98 me 2000 and xp inf Where D is your...

Page 45: ...ing matches the size of the label you are using If you cannot find a match for your label click New and enter the dimensions of your label Options Tab Print Speed Printhead Temperature These two settings will have the greatest effect on print quality Some label stocks will require more heat and slower print speeds to generate a quality image The Windows application software used to create the labe...

Page 46: ...res Allows Real Time Control Query of Printer Configuration Define and Save Optimal Configurations for Applications Saved Configurations can be Shared with other Printers and Sent via Email Download Files Formats and Fonts Query Memory Modules Installing DMXConfig Place the Accessories CD Rom included with your printer into your computers CD Rom drive Once the CD Rom starts select Printer Configur...

Page 47: ...e these setting changes print test labels and perform printer testing Notes 1 When entering the Menu System the printer goes off line prompts may instruct you before access is granted and after menu setting changes have been made see Advanced Menu System Settings Security for details 2 To adjust the display contrast press and hold the MENU BUTTON until the desired appearance is achieved It can tak...

Page 48: ...el to be reprinted Access the Menu System as follows To enter operational settings or perform diagnostics press the MENU BUTTON Afterward depending upon the current menu mode setting User or Advanced available selections will be listed in the Menu Window Area if the number of items contained in the functional branch is greater than can be displayed additional items may be revealed by pressing the ...

Page 49: ...ptions System Settings Notes 1 Except for the menu level selection menu changes will only become effective and saved by selecting Yes at the Save Changes prompt 2 Labeling software may in some cases override the printer menu settings to access the entire range of printer settings enable the Advanced Menu ...

Page 50: ... ADVANCED MENU then press the ENTER KEY Upon completion OK will be displayed and the printer will exit the menu system Notes 1 Changes to the menu settings or parameters will only become effective and saved after selecting YES when the Save Changes prompt appears 2 After selecting the Advanced Menu it will be accessed whenever the MENU BUTTON is pressed To return to the User Menu re select it or r...

Page 51: ...internally generated labels printed with pre selected media type speed and heat settings Changes to those settings can be made via the Menu System or host software commands Use full width media to capture entire formats otherwise adjust the printer and the Label Width in Media Settings to match your media size Notes 1 Press the CANCEL KEY to stop printing 2 A printing time delay can be set see Pri...

Page 52: ...Sets the printer to use media that is heat reactive to produce an image THERMAL TRANSFER Sets the printer to use media that requires a ribbon to produce an image Note For more information regarding media characteristics see Media Selection in Additional Information SENSOR TYPE Selects the top of form TOF sensing method used to determine the leading edge of the label where GAP TOF will be recognize...

Page 53: ...d diameter 1 00 2 00 inches of the depleted ribbon supply that will trigger a Low Ribbon Warning prompt where 1 38 inches Is the Default Setting PAUSE ON RIBBON LOW Allows the printer to enter a paused condition when the Ribbon Low Diameter threshold is exceeded where ENABLE Sets the printer to pause when a Ribbon Low Diameter condition is detected the PAUSE Key must be pressed to proceed with the...

Page 54: ...AN HEAD SCHEDULE Specifies the inch or centimeter count at which the printer will prompt you to clean the printhead Note that the specified count 0 200 inches will be multiplied by one thousand while zero the default value will disable the cleaning schedule function If the specified count is exceeded three times a Head Cleaning Fault will be initiated CLEAN HEAD COUNTER Indicates the number of inc...

Page 55: ...many software labeling programs where 10 Is the Default Setting PRINT SPEED Controls the rate of label movement 2 0 XX X inches per second model dependent during printing where 8 0 in sec Is the Default Setting FEED SPEED Controls the rate of label movement 2 0 12 0 inches per second between printing areas where 8 0 in sec Is the Default Setting REVERSE SPEED Controls the rate of label movement 2 ...

Page 56: ...M ADJUSTMENTS Change the factory adjustment parameters listed below to finely and independently tune the printer to compensate for slight mechanical differences sometimes evident if multiple printers share label formats or to make special label formatting adjustments where DARKNESS Controls the strobe time 1 64 to establish the nominal HEAT setting for printhead specific thermal characteristics wh...

Page 57: ...where DIRECTORY Prints directories of the available space and file types present in a module D F G H X Y and ALL Click here for a list of file definitions PRINT FILE Selects from the list of stored file types and prints each as noted File Type Action DBM Prints a sample of the fonts DCM Prints the configuration commands contained in the file DIM Prints the image DLB Recalls and prints the stored l...

Page 58: ... it The resulting file is stored in Module G DBM TTF Converts the file into internal format Last two characters of the name should correspond to the Font ID If the filename does not contain a Font ID you will be prompted to enter it The resulting file is stored in Module G DTT ZS Upgrades the printer firmware N A FORMAT MODULE Selects from a list of modules D F G H X and Y available for formatting...

Page 59: ...ed where MODE Sets the mode of Linear Scanner operation AUTO Is the Default Setting Automatically senses the presence of the scanner option If present the scanner is enabled otherwise the device is ignored ENABLED Enables scanning If the option is not detected a fault will be generated DISABLED Disables the option BARCODE COUNT Sets the number 0 99 of bar codes to be read on each label Appropriate...

Page 60: ... the default values as follows Mode Auto Barcode Count 00 Min Readable Height Disabled Redundancy Level 2 RFID Controls the programming and verification of RFID tags where RFID MODULE Sets the mode of RFID operation Note If trying to enable RFID operation without option s presence installed or detected the printer will initially respond with a DISABLED message DISABLED Disables the option HF Selec...

Page 61: ... values GPIO PORT Configures the General Purpose Input Output card to allow the printer to work in concert with external devices as follows GPIO DEVICE Sets the GPIO option to work with a specific type of device where DISABLED Disables the GPIO Port APPLICATOR Enables the GPIO to work with a label applicator BARCODE VERIFIER Enables the GPIO work with a bar code verifier START OF PRINT Selects the...

Page 62: ...meter setting where ACTIVE HIGH Outputs a logic high when the ribbon is low ACTIVE LOW Outputs a logic low when the ribbon is low REWINDER Controls the operation of the powered internal rewinder where AUTO Enables the rewinder only when a Peel and Present option is installed however no error will be generated if the Peel and Present option is not attached Upon power up the rewinder will turn slowl...

Page 63: ...me And Date Media Counters Print Configuration Configuration Level Set Factory Defaults Format Attributes Label Rotation Imaging Mode Pause Mode Peel Mode Security Units Of Measure Input Mode DPL Emulation Column Emulation Row Emulation SOP Emulation Back After Print Backup Delay 1 50s Font Emulation Label Store Menu Language Fault Handling Note Items denoted with an asterisk are only accessible t...

Page 64: ...ved from memory Note that a currently activated file cannot be deleted DISABLED Disables the option FACTORY SETTING FILE Provides a list of available configuration files where NONE is the default value The configuration information held in the selected file will be used to restore the printer s database following the execution of a Level One Reset or by selecting YES when prompted in the SET FACTO...

Page 65: ...8859 10 LATIN 6 ISO 8859 7 LT GK E7 ISO 8859 15 LATIN 9 ISO 8859 7 LT GK EG ISO 8859 8 LATIN HBR ISO 8859 8 LATIN CYR ISO 69 FRENCH GREEK 8 PC 8 GREEK ISO 21 GERMAN HEBREW 7 HEBREW 8 ISO 15 ITALIAN LEGAL HP4000 ZAPF DINGBAT MATH 8 MACINTOSH PS MATH PC 858 MULTILINGUAL MICROSOFT PUBLISHING PC 8 CODE PAGE 437 PC 8 D N CP 437N PC 852 LATIN 2 PC 851 LATIN GREEK PC 862 LATIN ARABIC PI FONT PC 850 MULTI...

Page 66: ...bol set details DOUBLE BYTE SYMBOLS When equipped with the ILPC option selects the code page used to print double byte fonts where JIS Japanese Industry Standard SHIFT JIS Shift Japanese Industry Standard EUC Extended UNIX Code UNICODE Unicode including Korean GB Government Bureau Industry Standard Chinese PRC BIG 5 Taiwan encoded Note Reference the Class Series Programmer s Manual for the code pa...

Page 67: ...th of your labels 3 If menu settings that require a reset to become effective have been changed they will be indicated with a section symbol alternately bulleted items indicate denote changes that have occurred via the host but not yet saved in memory CONFIGURATION LEVEL Displays the hardware and software levels of the printer important when upgrading the application program resident software vers...

Page 68: ...to enter the number Note This information is also provided on the Configuration Label SET FACTORY DEFAULTS Returns the current printer settings to the factory programmed values except CUSTOM ADJUSTMENTS and calibrations or if selected to the Factory Setting File where selecting YES at the prompt causes the configuration to be restored FORMAT ATTRIBUTES Defines the manner in which overlapping text ...

Page 69: ...tting SECURITY Allows all or part of the User Interface to be password protected and for that password to be modified SELECT SECURITY Allows a four digit password to be set for specific User Interface areas where MENU AND TEST Sets a password requirement for all menu areas SECURE MENU Sets a password requirement for the User and Advanced menus DISABLED No password is required for access Default Se...

Page 70: ...L data as a Prodigy including column calculations based on 200 dots per inch and the numerous exceptions noted below Exceptions Data Terminator processing When printing I 2 of 5 bar codes D J and L the first non numeric character processed will terminate the bar code data field Bar Size exception When printing I 2 of 5 bar code L if the bar size specified is greater than P 25 it is automatically d...

Page 71: ...osition Note When changing these values the printer will automatically feed two labels to setup the new print position BACK AFTER PRINT Determines the timing of the label s movement when a cutter present sensor peel and present or GPIO option is enabled where ENABLED Immediate label back up occurs after the cut operation when the present sensor is cleared or upon receipt of the GPIO start of print...

Page 72: ...ot reprinted STANDARD Printing stops and a fault message is displayed After the problem is corrected the FEED Key must be pressed to clear the fault The label in process is reprinted Default Setting VOID AND RETRY Further actions depend upon the RETRY COUNT and the Keys pressed when faulted A If the Retry Count setting has not been exceeded VOID is printed on the label in process and reprinting oc...

Page 73: ...d the printer will stop and display a fault message 1 Is the Default Setting Note Retry counts greater than 1 are only valid for printers equipped with the Linear Scanner or RFID option BACKFEED ON CLEAR Determines the printer s response when a fault is detected and cleared ENABLED After clearing a fault no backup positioning will occur the printer will assume the current label position is correct...

Page 74: ...nd Default Setting 19200 BPS 19200 bits per second 28800 BPS 28800 bits per second 38400 BPS 38400 bits per second 57600 BPS 57600 bits per second 115000 BPS 115000 bits per second PROTOCOL Sets the data flow control handshaking method where BOTH XON XOFF and CTS DTR are used Default Setting SOFTWARE XON XOFF is used HARDWARE CTS DTR is used NONE Flow control is not used PARITY Sets word parity wh...

Page 75: ...etting ODD Odd parity is used EVEN Even parity is used DATA BITS Sets word length where 7 A seven bit word is used 8 An eight bit word is used Default Setting STOP BITS Sets the number of stop bits where 1 One stop bit is used Default Setting 2 Two stop bits are used SERIAL PORT D When equipped with a GPIO Card this controls the RS 232 communications settings for the COM D J3 port as follows BAUD ...

Page 76: ... way BI DIRECTIONAL Data is sent from the printer in compliance with IEEE 1284 back channel operation Default Setting Note An IEEE 1284 bidirectional cable must be used when this mode is selected NIC ADAPTER Controls the communications settings for the network interface as follows IP ADDRESS Specifies the static IP Address of the interface in the standard dotted decimal format for example 010 001 ...

Page 77: ...UT Sets the number of seconds 1 60 that an established communications port must be idle before data can be received through an alternate port Note If the time out period is exceeded before all data is received the data will be ignored 10 Is the Default Setting CONTROL CODES Allows changes to the prefix of the software commands interpreted by the printer where STANDARD CODES Hex 01 SOH command Hex ...

Page 78: ...D Gap Continuous and Reflective commands are ignored instead the sensing method is controlled via the menu setting SYMBOL SET COMMAND Determines the way in which DPL Single and Double Symbol Set commands are handled where ENABLED Normal command processing occurs Default Setting DISABLED Symbol Set commands are ignored instead the symbol set selection is controlled via the menu setting CNTRL CODES ...

Page 79: ...r s internal Job and Sub Job Identifier given in four characters each F Is the data that was read delimited with semicolons on multiple reads DISABLED Normal printer operating mode no data is reported Default Setting SCANNER Linear Scanner information is reported RFID HEX RFID information is reported in hexadecimal format RFID ASCII RFID information is reported in an ASCII format PROCESS SOH DATA ...

Page 80: ...nostics and or monitors and outputs test results as follows TEST PRESENT SENSOR Performs a functional test of the Present Sensor by indicating LABEL PRESENTED when a label blocks the sensor and LABEL NOT PRESENTED when no label blocks the sensor Note that this test can also be used to check the sensor function of the Peel Present option TEST CUTTER Performs a functional test of the Cutter where PE...

Page 81: ...given as examples only SOP FEED PAUSE REPRINT 1 1 0 0 i1 i2 i3 i4 i5 i6 0 1 0 1 1 1 TEST GPIO OUTPUT Output logic values are displayed for EP End of Print RL Ribbon Low SR Service Required MO Media Out RO Ribbon Out DR Data Ready OF Option Fault and the six unassigned output lines Using the Navigation Buttons the cursor can be moved to select an output line and toggle its output state The values b...

Page 82: ...mented for each decoded symbology SCAN TEST Enters single read mode allowing a bar code to scanned and decoded once The decoded results are displayed TEST RFID Performs a functional test of the RFID option where TAG DATA Reads the data encoded on the RFID chip DEVICE VERSION Displays the type and version of the printer s encoding device TAG ID HF ONLY Reads and displays the High Frequency Tag ID n...

Page 83: ...nsmissive gap media sensor TRAN is replaced with REFL when the SENSOR TYPE is set to reflective RIBM Ribbon sensor 24V 24 volt power supply sensor PS Present sensor HD Printhead position sensor and RANK Printhead ranking resistor RIBBON SENSOR LIMITS Displays the values from the ribbon sensor readings see example below for printers equipped with the thermal transfer option RIBBON ADC LOW 111 RIBBO...

Page 84: ...tputs the data to the front panel display PRINT Prints a reference label in the following format iPH REPORT TUE 12 44PM 23MAY2006 4212 HE25 060224 090 PRINTHEAD SERIAL 5x 00289 PRINTHEAD MODEL 163 PRINTER SERIAL 60430014 PRINTHEAD INCHES 11175 INSTALLATION DATE INITIAL 02 02 2006 INSTALLATION DATE LAST 28 02 2006 PRINTHEAD CLEANING CLEAN PROCEDURES 0 CLEAN COUNTER RESET 0 NUMBER OF INCHES INITIAL ...

Page 85: ...your safety and to avoid damaging the printer turn Off and unplug the printer before cleaning Always take proper precautions when using isopropyl alcohol a flammable liquid Area Item Method Interval Printhead Click here for cleaning information After every roll of media Rollers Using a cotton swab dampened with solvent wipe the rollers thoroughly until clean After every roll of media Media Path Us...

Page 86: ...t As needed Media Sensor Using compressed air or a soft bristled brush wipe the sensor clean Monthly Exterior Surfaces Using a lint free cloth and mild detergent or desktop cleaner wipe the covers clean As needed Interior Surfaces Using compressed air or a soft bristled brush remove all debris build up inside the printer As needed It is recommended that a solvent containing isopropyl alcohol be us...

Page 87: ...eded To help you remember this important maintenance procedure the printer can be programmed to prompt you for cleaning According to the media ribbon and printing parameters used different methods are recommended for cleaning the printhead In all cases perform the following preliminary operations before cleaning the printhead NEVER use a sharp object on the Printhead damage can result Preliminary ...

Page 88: ... printer Using a Cotton Swab moistened not soaked with isopropyl alcohol gently clean the entire printhead surface until all build up is removed 3 Allow the printhead to dry 4 Reinstall media and ribbon if necessary Plug in the printer and turn ON the power switch Run a few sample labels and examine them If streaking is still present go to Cleaning Card Procedure below otherwise this completes the...

Page 89: ...nch model printers 3 Close and lock the Printhead Latch and disengage the Leveling Cam 4 Close the cover then press and hold the TEST Button to initiate cleaning As an alternate enter the menu system and select CLEAN HEAD NOW in the MEDIA SETTINGS PRINTHEAD CLEANING menu 5 After the cleaning card has been run through the printer reinstall media and ribbon if necessary Plug in and turn ON the print...

Page 90: ...Leveling Cam 4 Close the cover then press and hold the TEST Button to initiate cleaning As an alternate enter the menu system and select CLEAN HEAD NOW in the MEDIA SETTINGS PRINTHEAD CLEANING menu 5 After the cleaning film has been run through the printer turn OFF and unplug the printer Open the printhead Using a cotton swab moistened not soaked with isopropyl alcohol gently clean the entire prin...

Page 91: ...gh the use of the print quality controls When adjusting only use the minimum pressure necessary to improve print quality as follows 1 Load the printer with media see Media Loading 2 Print a test label from the Test Menu or host computer 3 Using a small coin or screwdriver turn each of the Printhead Pressure Adjustment Screws so that the arrows on the screws equally point to the desired setting Not...

Page 92: ...changing to a different width of label always readjust the Leveling Cam 2 Under adjustment of the Leveling Cam can cause problems that include ribbon wrinkling label tracking and excessive platen roller and printhead wear Adjust the Printhead Leveling Cam as follows 1 With the media loaded download your label format or generate a format using the Test Menu then begin printing a small batch of labe...

Page 93: ...d position so that the output image fades across the label as shown in Example 1 Example 1 Over Adjustment 3 Rotate the Printhead Leveling Cam clockwise one click at a time until the output image is complete and printed with even contrast across the label as shown in Example 2 Example 2 Correct Adjustment ...

Page 94: ... to detect the labels Set and adjust the Media Sensor as follows 1 Enter the Menu select the appropriate Sensor Type for the media you are using then save your changes and exit the menu 2 With media loaded raise the Printhead Assembly The Media Sensor will emit a red positioning light a Red Dot see the example above ...

Page 95: ...eflective Reflective Centered under the black mark Continuous Continuous Centered under the label 4 Lower and lock the Printhead Assembly then press the FEED Key to advance the media to the next label TOF Notes 1 When using continuous media the label TOF is established through the menu settings or label format data from the host 2 Media containing TOF sensing marks larger than 0 25 inches may requ...

Page 96: ... printing surface 3 If you have questions contact a qualified technician or Datamax Technical Support before proceeding 1 Touch a bare metal printer surface e g the frame to discharge any static electricity that may be present on your body then turn OFF the power switch and unplug the printer 2 Open the access cover If ribbon is installed remove it 3 With the Printhead Assembly in the locked posit...

Page 97: ...hed and are routed correctly to avoid contact with any moving parts 8 Using a Cotton Swab moistened not soaked with isopropyl alcohol gently clean the entire printhead surface then allow it to dry 9 If removed reinstall your ribbon 10 Lower the Printhead Assembly and lock it 11 Plug in the printer and turn ON the power switch 12 Download your label format or generate a format using the Test Menu a...

Page 98: ...quired for the media being used Quick Calibration Use this method for most media types see note below during initial printer set up or after changing the media type Note This procedure is not required for continuous media Standard Calibration Use this method when Cannot Calibrate or Uncalibrated is displayed Advanced Entry Use this method only when Standard Calibration proves unsuccessful ...

Page 99: ...has been output then release the key and wait for the printer to process the data There are two possible outcomes CALIBRATION COMPLETE will be displayed and the media will be advanced to the next top of form if calibration was successful or CANNOT CALIBRATE will be displayed if calibration was not successful In this case check the hints listed below to help resolve the problem Calibration Hints o ...

Page 100: ...en use the steps below and the displayed prompts to guide you through the procedure Step Action Displayed Message Comment s 1 Press the MENU Button CANNOT CALIBRATE or UNCALIBRATED See MENU ORGANIZATION for menu navigation tips 2 Press the ENTER Key to access MEDIA SETTINGS and then use the UP Button to scroll to SENSOR CALIBRATION MEDIA SETTINGS This is the MEDIA SETTINGS menu branch 3 Press the ...

Page 101: ...ive media SCAN MARK PRESS ESC KEY yyy This sets the gap or mark value where yyy is a numerical value representing the sensor reading for the TOF indicator Notes 1 Do not position a media perforation over the sensor when taking any sensor reading 2 If using media with small notches or reflective marks ensure that the labels exit straight from the printer 3 Do not move the position of the Media Sens...

Page 102: ...If Warning Low Backing is displayed a typical message when calibrating notched media or die cut labels on a transparent liner calibration was still successful For other possible messages see Fault Messages 8 Press the ESC Key to exit the calibration routine and then press the EXIT Key to exit the Menu System Finally to complete the calibration for die cut notched and reflective media press and hol...

Page 103: ... MEDIA SETTINGS and then use the UP Button to scroll to SENSOR CALIBRATION MEDIA SETTINGS This is the MEDIA SETTINGS menu branch 3 Press the ENTER Key to access SENSOR CALIBRATION Use the UP Button to scroll to ADVANCED CALIBRATION and press the ENTER Key ADVANCED CALIBRATION You are beginning ADVANCED ENTRY calibration Press the ESC Key to abort this procedure 4 Scroll to TRAN SENSOR GAIN or REFL...

Page 104: ...48 31 131 TRAN SENSOR GAIN 0 31 250 0 0 The YYY value represents the current sensor reading The numbers given in this procedure are meant only as samples actual measurements will vary Notes 1 Do not position the Media Sensor under a perforation 2 The LEFT and RIGHT Buttons shift the cursor position 7 Raise the printhead assembly and proceed according to your media type Die cut stock Remove a label...

Page 105: ... 31 YYY 0 0 Note The LEFT and RIGHT Buttons shift the cursor position 9 In the table where both the Label Value and TOF Value are above 20 subtract them and record the result as a Difference Value see below Then find the largest Difference Value in your table its corresponding Gain Number will be used for sampling the media Calibration Table Gain Number Label Value TOF Value Difference Value 00 25...

Page 106: ...ing as G or M C Raise the Printhead Assembly Remove all media from the Media Sensor then lower and latch the Printhead Assembly Record the sensor reading as E Selected Gain Table Gain Number P paper G or M gap or mark E empty 08 185 35 11 TRAN SENSOR GAIN 0 31 YYY 0 8 Where YYY is a numerical value representing the current sensor reading Note The re sampled values may differ from those previously ...

Page 107: ...ermined in Step 11 and then press the ENTER Key EMPTY SENSOR LEVEL 0 255 0 1 1 15 Press the EXIT Key and when prompted press the YES Key at the SAVE CHANGES prompt OFFLINE This completes the Advanced Calibration procedure 16 Press and hold the FEED Key until at least one label has been output CALIBRATION COMPLETE followed by READY The printer is now ready for use Note If calibration fails try dese...

Page 108: ...eset turn OFF the printer then press and hold the PAUSE and CANCEL Keys while turning ON the printer and until the READY message is displayed Note The Level 1 Reset has the same effect as the Set Factory Defaults menu selection Level Two Reset Returns the factory default settings clears calibrations and custom adjustments To execute a Level Two Reset turn OFF the printer then press and hold the PA...

Page 109: ...re upgrade the previous printer setup will remain intact otherwise you may need to calibrate the printer and enter any custom settings To verify the new version of firmware and the printer s current database configuration print a Configuration Label Note If the download was unsuccessful the printer will perform a warm reset and the original firmware will remain operational If the reset fails to oc...

Page 110: ...h the Main Logic Card is for a different model printer or is not supported by the boot loader version See Configuration Level INVALID SOFTWARE DATA REJECTED A error was detected during download possible causes and solutions include An invalid or corrupted file was downloading Try saving the file again to the host and then download it again to the printer A communications error Recheck the cabling ...

Page 111: ...ust then be returned to the factory for programming or have its main logic board replaced Boot Loader Update Procedure Step Displayed Message Operator Action Comments 1 READY Using the DOS copy command where filename is the program to be loaded and lpt1 is the selected interface port enter the following copy filename lpt1 If Security has been enabled disable the feature before proceeding As an exa...

Page 112: ...brated is displayed the printer must be calibrated Notes If the procedure above fails to put the printer into boot mode use this method A Turn OFF the power switch B Press and hold the FEED and CANCEL Keys the middle and right hand keys on the front panel C Turn ON the printer After SEND MESSAGE is displayed release the buttons and retry the update as described above ...

Page 113: ...indows print driver open the Printer Properties box select the Tools tab and then from the Action drop down box select Send File to Printer 4 When prompted browse to the font file that you downloaded onto your computer s hard drive or floppy disk and send that file to the printer With a successful download and installation the printer will reset Installed font files can be identified by part numbe...

Page 114: ...software level being installed is not authorized for this printer the font bit is still locked or there is an encryption key revision mismatch See the Printer Key information WRITING FLASH The font file was successfully decrypted verified and is now being written into the destination module WRITING FLASH FAILED The font file failed to verify after being written to a module Try the download again h...

Page 115: ...ay The Receiving Data Indicator will flash as data is received If the indicator does not appear check the parallel cable type also verify the protocol and port settings of the printer and host The graphic display is blank but the blue backlighting is ON The display contrast may set too low Press and hold the MENU BUTTON until the display contrast is acceptable It can take up to 10 seconds to cycle...

Page 116: ...n Offset and Print Control Custom Adjustments Column Adjust Unable to print rotated text The characters may be formatted outside the label dimensions Ensure the row column values provide enough room for the height of the characters or bar code to be printed See the Class Series Programmer s Manual for details No power there is no display backlighting Verify that the AC power cord is connected to a...

Page 117: ... incompatible Contact your Media Representative Printer generated Quick Test labels print properly but when trying to print using a software program nothing happens Ensure that the printer is at READY then observe the display when sending your format to the printer If COMM is not indicated after the format is sent then check the protocol and port settings between the printer and host Ensure the in...

Page 118: ...EED Key was pressed after a fault DMXNET INITIALIZING This is a normal power up and soft reset condition when equipped with the DMXNet or DMXrfNet option The network card is initializing Depending upon the programmed settings this process can take a few minutes ENTER PASSWORD 0 This is the password gateway You are attempting to enter a secured menu and the correct four digit password must be enter...

Page 119: ...SYSTEM INITIALIZING The power switch has been switched into the ON position or a soft reset has occurred This message occurs during a power up or soft reset condition following a SYSTEM RESET IN PROGRESS message SYSTEM RESET IN PROGRESS The printer is resetting The printer has been reset via the host system or through the User Interface UNCALIBRATED The printer is not calibrated Calibration must b...

Page 120: ... meant to alert you to a pending change in printer configuration or to an anticipated problem click here to see a listing of these messages and their meanings Fault Messages Displayed until corrected these high priority messages are meant to alert you to a printer fault condition click here to see a listing of these messages and possible solutions Notes 1 If multiple faults have occurred the displ...

Page 121: ...problem continues cycle the power Off and On DOT FAILURE Defective printhead elements have been detected Replace the printhead if print quality becomes unacceptable GAP MODE WARNING LOW BACKING Only a small difference exists between the measured empty and gap media sensor readings No action is required During calibration labels mounted on a transparent liner or notched media may give this indicati...

Page 122: ...set command is issued To save these changes send a host reset command in DPL or to discard the changes perform a soft reset INVALID ENTRY The selection you are attempting to make is not valid or is not within the acceptable parameter range Enter a different setting or parameter that falls within the acceptable range LOW VOLTAGE The printer has detected a low operating voltage Possible low or fluct...

Page 123: ...he printer was unable to save settings in permanent memory Possible faulty Main Logic Card Retry your save If the condition persists call for service TEMPERATURE PAUSE A high printhead temperature has been detected Wait for the printhead to cool Afterward printer operations will automatically resume when the printhead reaches an acceptable temperature ...

Page 124: ...Printhead Latch DMA FAULT The printer has detected a Direct Memory Access failure Cycle printer power OFF and ON If the fault does not clear call for service GAP MODE CANNOT CALIBRATE Consistently low sensor readings have been detected for the media Press any key to continue Ensure that media was removed from the media sensor during the appropriate calibration steps also ensure that ribbon has bee...

Page 125: ...ersion update a power failure or reset during a ribbon out of stock or TOF fault and an incomplete calibration process Press the FEED Key in an attempt to identify and then clear the fault Perform a quick calibration PRINT ENGINE FAULT A problem within the print logic has been detected Cycle printer power OFF and ON If the fault does not clear call for service RAM FAULT A memory failure has been d...

Page 126: ...els enter the menu system go to Printer Options Rewinder and disable the option REWINDER FULL The internal rewinder has reached capacity and has stopped turning Unload the internal rewinder then press the FEED Key to clear the fault RIBBON FAULT Two causes are possible 1 The Thermal Transfer media type has been selected but no ribbon movement or only sporadic movement has been detected 2 The ribbo...

Page 127: ...imum length setting or a TOF was encountered in an unexpected place Note When the SENSOR TYPE is REFLECTIVE this indication is given for an out of stock condition It may be necessary to calibrate the printer The Media Sensor may need to be positioned The Media Guide may need to be positioned The Leveling Cam may need adjustment The maximum label length setting may need to be increased for longer l...

Page 128: ...ams use bit mapping to construct the label making diagnosis difficult Contact Datamax Technical Support with any questions To place the printer into Hex Dump Mode press the MENU Button select DIAGNOSTICS go to HEX DUMP MODE select ENABLE and press the ENTER Key Exit the menu system and save your changes Afterward HEX DUMP MODE will be displayed and all data received by the printer will be output i...

Page 129: ... Memory MB 16DRAM Memory MB Serial RS 232 422 Interface IEEE 1284 Compliant Parallel Interface USB device Interface Version 2 0 USB Host Ports 2 internal remote SDIO Interface internal remote Ethernet LAN Graphics Display with back light 240X320 Software Features On demand and batch mode printing EFIGS English French Italian German and Spanish LCD languages Scalable font engine with two font typef...

Page 130: ...s or coated side out ribbons Present Sensor An output control device that allows subsequent printing to occur only after the removal of a previously printed label Standard Peel and Present Mechanism requires the Internal Rewind option A simple plate style design that automatically separates most printed labels from the backing material and allows subsequent printing to occur only after the removal...

Page 131: ...m label width of 4 5 inches 114 mm and rewinds to a 8 inch 203 mm maximum outer diameter at 10 inches per second DMXREW2 accommodates 3 inch 76 mm diameter cores accepts a maximum label width of 9 5 inches 241 mm and rewinds to a 12 inch 304 mm maximum outer diameter at 30 inches per second ILPC Fonts A font set that allows International Language Print Capability consisting of one of the following...

Page 132: ...ture 32 to 100 F 0 to 38 C Humidity 10 95 non condensing AC Input Voltage 90 132 or 180 264 VAC 47 63 Hz auto ranging Printing Print Method Direct Thermal or optional Thermal Transfer Print Speed 2 12 IPS 51 305 mmps H 4212X 2 10 IPS 51 254 mmps H 4310X Resolution 203 DPI 8 0 dots mm H 4212X 300 DPI 11 8 dots mm H 4310X Tear Bar Tear Down ...

Page 133: ...ness Range 0 0025 0 010 0 06 0 25 mm Media Supply Roll Capacity 8 203mm Ribbon Width Range 1 4 65 25 118 mm Ribbon Length 1986 ft 600m Communications Interface USB RS 232 DB 9 Centronics Parallel and Ethernet Baud Speed 1200 to 115 000 bits per second BPS Handshaking Xon Xoff CTS DTR Parity Even Odd or None Stop Bits 1 or 2 Data Bits 7 or 8 Fonts See Embedded Fonts Bar Codes See Embedded Bar Codes...

Page 134: ...arbon based placed on the backside of the stock and the reflectance shall be less than 10 at wavelengths of 950 and 640 nm 3 The maximum allowable length of the combined label and gap or mark measurement cannot exceed 99 99 inches Approved Media To achieve optimum print quality and maximum printhead life Datamax specifies the use of DATAMAX brand media These supplies are specially formulated for u...

Page 135: ...aracters decimal Use with Record Structure Type 0 32 127 255 1 32 168 171 172 225 255 2 32 168 171 172 225 255 3 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 255 4 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 255 5 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 255 6 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 255 7 32 ...

Page 136: ...ic upper and lower case Font 3 62 character alphanumeric uppercase Font 4 62 character alphanumeric uppercase Font 5 62 character alphanumeric uppercase Font 6 62 character alphanumeric uppercase Font 7 OCR A size I Font 8 OCR B size III ...

Page 137: ...irate font Internal Triumvirate font The number in the bar code height field sets the point sizes Larger point sizes can be obtained by increasing the height and width multipliers see the Programmer s Manual for more information ...

Page 138: ... M 10 48 57 Numeric only M m 2 digit UPC addendum 2 Yes 48 57 Numeric only N n 5 digit UPC addendum 5 Yes 48 57 Numeric only O o Code 93 Varies No 35 38 42 58 65 90 97 122 p Postnet Varies Yes 48 57 Numeric only Q q SSCC 18 Serial Shipping Container Code 19 Yes 48 57 Numeric only R r UCC EAN Code 128 K Mart NON EDI bar code 18 Yes 48 57 Numeric only S s UCC EAN 128 Random Weight 34 Yes 48 57 Numer...

Page 139: ...r Barcode C UPC E zero suppression Barcode D Interleaved 2 of 5 Barcode E Code 128 Barcode F EAN 13 Barcode G EAN 8 Barcode H Health Industry Bar Code Code 39 Mod and 43 checksum Barcode I Codabar Barcode J Interleaved 2 of 5 w module 10 checksum ...

Page 140: ... 5 Shipping Container Code Barcode M 2 Digit UPC addendum Barcode N 5 Digit UPC addendum Barcode O Code 93 Barcode p Postnet Barcode Q SSCC 18 Serial Shipping Container Code Barcode R UCC EAN Code 128 KMART NON EDI Barcode S UCC EAN 128 Random Weight ...

Page 141: ...3 Barcode T Telepen Barcode u UPS MaxiCode Barcode v FIM Barcode z PDF417 Bar Code W1c DataMatrix Bar Code W1d QR Code Bar Code W1f Aztec Bar Code W1k RSS Reduced Space Symbology Bar Code W1z MicroPDF417 ...

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Page 143: ...ader upgrade file Datamax specific format TTF True type scalable font Industry standard format Label name should contain the Font ID as last two digits before the file extension to allow automated conversion BMP PCX IMG Black and white graphics files Industry standard format N A LS Downloadable language message file in a single or double byte format generated from an Excel spread sheet via macros ...

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Page 145: ... including EFIGS The EFIGS languages and any additional languages are stored on Module Y Menu files generated for a lesser firmware revisions downloaded to new firmware revisions are permitted any messages not defined will be displayed in English The printer will accept the menu downloads from any available port The language creation program supports Windows 95 Windows 98 Windows NT and Windows 20...

Page 146: ...rs 3 Click On Column J and enter your new language or modify an existing one Some tips on this process A Message Size When entering new messages reference the MAX column this is the maximum number of characters allowed for this field Warnings are displayed when the number of characters are exceeded or when trying to modify the MAX value however cutting and pasting fields could defeat this warning ...

Page 147: ...ghlight all of the columns you desire to create by pressing the letter above the column more than one language may be selected 5 Press the Generate DPL File s radio button A file will be generated for each of the selected columns and Excel will provide confirmation for example as shown below small ls 6 Download the generated files to the printer one method is the DOS copy command copy small ls lpt...

Page 148: ...remain in English In this case re check your process or contact Datamax Technical Support be prepared to provide the Common xls and DPL download files created Other possible error messages are as follows Menu Language Error Message Description Please select the entire column s or the desired language s by clicking on the column letter s After pressing the Generate DPL File s radio button the langu...

Page 149: ... DPL string STX KpY0 To restore the factory generated EFIGS image download the file 832296 01A to the printer This file is located on the Datamax FTP site The letter at the end of the file name e g A specifies the revision The latest revision will be available on the FTP site Downloading the same language twice will automatically delete the first occurrence but will not free the memory space Delet...

Page 150: ...from the User Interface see the Class Series Programmer s Manual for details Regular host settings cannot be saved using the User Interface menu Note Configuration files will typically correspond to a particular printer and media application If a file will be shared among printers DO NOT include unique parameters such as calibrations and adjustments because those settings typically vary from print...

Page 151: ... RIGHT Button SYSTEM SETTINGS You are in the System Settings menu 4 Press the RIGHT Button CONFIGURATION FILE You are in the Configuration File submenu 5 Use the DOWN Button and scroll to SAVE SETTING AS then press the RIGHT Button SAVE SETTING AS You are assigning a name to your Configuration File 6 Use the UP DOWN and RIGHT Buttons as needed SAVE SETTING AS A Scroll through the alphanumeric char...

Page 152: ...144 ...

Page 153: ...lphanumeric symbols contained in a given font checksum An alphanumeric error detection method used in many bar code symbologies for informational security continuous media An uninterrupted roll or box of label or tag media that contains no gap notch or mark to separate individual labels or tags core diameter The inside diameter measurement of the cardboard core at the center of a media roll cutter...

Page 154: ...ypeface gap A space between die cut or notched labels used to sense the top of form InteliSEAQ The industries first thermal print head technology providing the most advanced diagnostics Intelliseaq combines the print head profile with user performance and environment criteria to provide optimum or extended print head life IPS inches per second Imperial measurement of printer speeds label A paper o...

Page 155: ...nt of printed labels reverse speed The backward rate of media motion into the printer during tear off peel and present and cutting operations for positioning the label at the start of print position ribbon An extruded polyester tape with several layers of material one of which is ink like used to produce an image on the label Also referred to as foil ribbon wrinkle An undesirable overlapping of th...

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Page 157: ...ification for invalidation of this thermal printhead warranty This warranty does not cover printheads which have been misused altered neglected handled carelessly or damaged due to improper cleaning or unauthorized repairs Warranty Service Procedures If a defect should occur during the warranty period the defective unit shall be returned freight and insurance prepaid in the original shipping conta...

Page 158: ...al damages or lost profits arising out of or relating to Datamax s products or the performance or a breach thereof even if Datamax has been advised of the possibility thereof Datamax s liability if any to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product In no event shall Datamax...

Page 159: ...Please choose a location nearest you Datamax Corporate Headquarters Orlando FL USA Monday Friday 8 00am 6 00pm EST Tel 407 523 5540 Fax 407 523 5542 Datamax International Harlow Essex UK Monday Friday 0830 1700 GMT Tel 44 0 1279 772233 Fax 44 0 1279 772249 Datamax Latin America Orlando FL USA Monday Friday 8 00am 5 00pm EST Tel 407 523 5540 Fax 407 523 5542 Datamax Asia Pacific Singapore Monday Fr...

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