Custom Audio Electronics MODUS3 User Manual Download

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USER MANUAL

MODUS3

Summary of Contents for MODUS3

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Page 3: ...ire and is protected by a differential switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devices are intended to be powered by a separately certiied power module hav ing an SELV non energy hazardous output IEC60950 1 second edition Only POS equipment The energy to the equipment must be prov...

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Page 5: ...MANUAL For details on the commands refer to the manual with code 77200000004500 For further information about the use of PrinterSet tool refer to the manual with code 78200000001800 ...

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Page 7: ...ections 21 3 3 Pinout 22 3 4 Driver and SDK 24 4 OPERATION 25 4 1 Opening device cover 25 4 2 Adjusting paper width 26 4 3 Switch the device on 27 4 4 Loading the paper roll 28 4 5 Anti jamming system 30 5 CONFIGURATION 31 5 1 Coniguration by keys 31 5 2 Coniguration by software 33 5 3 Device status 34 5 4 Communication parameters 35 5 5 Operation parameters 37 5 6 Alignment parameters 39 5 7 Hexa...

Page 8: ...dimensions 59 8 4 Device dimensions with bezel 60 8 5 Device dimensions with paper roll holder 61 8 6 Device dimensions with NP adjustment bracket 62 8 7 Device dimensions with SK adjustment bracket 63 8 8 Power supply power cord and adapter for power supply dimensions 64 8 9 Paper speciication 66 8 10 Character sets in CUSTOM POS emulation 67 9 CONSUMABLES 69 10 ACCESSORIES 71 11 TECHNICAL SERVIC...

Page 9: ... the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto test routine and prints out the Setup report The printer permits the configuration of default parameters Numbered title for chapter Numbered title for paragraph Information valid for devices AAAA BBB...

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Page 11: ...ot to damage the packing material so that it may be re used if the device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service 1 Installation instruction sheet 2 Device 2 1 11 ...

Page 12: ...ents external views 1 Opening lever for device cover 2 Paper out 3 Device cover 4 Power supply port 5 RS232 serial port 6 Mini USB port 7 Autocutter 8 Paper input 9 Adjustable cursor for paper in 1 2 3 8 9 5 6 7 4 9 12 ...

Page 13: ...components internal views 1 Printhead with temperature sensor 2 Sensor for detecting black mark on the thermal side of paper 3 Sensor for detecting paper in presence 4 Sensor for cover opening detection 4 3 2 1 13 ...

Page 14: ...2 4 Product label PC Product code 14 digits SN Serial number HW Hardware release XXXXXXXXXXXXXX Rx 0000000000000000000 HW PC SN 14 ...

Page 15: ...he serial port see paragraph 3 3 LF Skip FONT TEST LF LF LF LF LF LF Hold down POWER UP Print SETUP report Fast push Print demo ticket Hold down Fast push Fast push Hold down Fast push Hold down Enter the SETUP PROCEDURE Enter FONT TEST procedure LF Enter the FONT TEST modify selected parameter next parameter 15 ...

Page 16: ...andby To have the key shown in the igure is necessary to build a cable to be connected to the serial port see paragraph 3 3 LF LF Hold down STANDBY Advance the paper preset length Fast push Advance the paper manual feed 16 ...

Page 17: ... below are the various LED signals and the cor responding device status STATUS LED DESCRIPTION OFF DEVICE OFF ON DEVICE ON NO ERROR RECOVERABLE ERROR x 1 RECEIVE DATA x 2 PRINTHEAD OVERHEATED x 3 PAPER END x 4 POWER SUPPLY VOLTAGE INCORRECT x 5 RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR x 6 COMMAND NOT RECOGNIZED x 7 COMMAND RECEPTION TIME OUT x 8 COVER OPEN x 9 PAPER JAM x 10 AUTOCUTTER ER...

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Page 19: ...rews 104 16 8 29 1 5 8 M 3 3 1 It s very important to consider the screws length not to damage the internal components placed near the ixing holes see following igure max 10 SP Fixing panel Fixing screw The screw length L will be calculated according to the thickness of the panel Sp on which the device is ixed as follows L 10 mm Sp For example if panel thickness is 10 mm Sp 10 mm the maximum lengt...

Page 20: ...Additionally the front panel must provide an opening for the paper output that meets the following measures in millimetres 92 7 6 1 48 20 ...

Page 21: ...2 and USB communication cables are connected to the device at the same time communication takes place via the USB port Power supply Power supply cable optional VCC PC USB device RS232 serial ATTENTION In some conditions we recommend the installation of a ferrite core on the power supply cable 21 ...

Page 22: ...he following igure shows the connector pinout of the power supply cable for the device Female Molex connector series 5557 n 39 01 3022 GND Black 2 Signal Cable color PIN 24 V Red 1 2 1 Power supply cable 5 1 MINI USB INTERFACE Female Mini USB type B connector J2 1 USB0_VBUS in 2 USB0_D in out 3 USB0_D in out 4 n c 5 GND SH1 SHIELD SH2 SHIELD SH3 SHIELD SH4 SHIELD 22 ...

Page 23: ...age value VRS232 voltage value between 3Vdc and 15Vdc and logic value 1 corresponds to the voltage value VRS232 voltage value between 3Vdc and 15Vdc DEVICE PC connection The following picture shows an example of connection between the device and a personal computer using a molex connector 8 pin 51021 female and a 9 pin RS232 serial connector DEVICE PC TX RX GND DSR RTS RX TX GND FEED GND DTR LED_S...

Page 24: ...aved on your PC then click OK Follow the instructions that appear on the screen to install the driver Driver for Windows VISTA 32 64 bit Driver for Windows 7 32 64 bit Driver for Windows 8 32 64 bit Driver for Windows 8 1 32 64 bit Driver for Windows 10 32 64 bit Self installing driver for VIRTUAL COM 32 64 bit see paragraph 5 4 Linux 32 64 bit Follow the instruction get back on the Readme txt ile...

Page 25: ...4 OPERATION 4 1 Opening device cover Push the release lever in the direction shown in the figure Lift the device cover 1 2 25 ...

Page 26: ...shown in the following igure The minimum width that allows the black mark sensor to detect the black mark on the non thermal side of the paper is 72 mm Adjust the paper guides according to the desired width Screw the paper guides fixing screws 60 54 Unscrew the paper guides fixing screws 80 82 5 72 1 2 3 26 ...

Page 27: ... power supply and connect the power supply optional to the device Use the type of electrical power supply indicated on the label Connect the power cord optional to the power supply and to the mains outlet 1 IN DC 24V 0 8A VCC Device Adapter for power supply optional Power supply optional 27 ...

Page 28: ...ate and remove any scraps of paper Adjust the paper width see previous paragraphs Insert the paper into the input mouth Be sure that the paper is correctly positioned into paper guides Wait until the paper is loaded and automatically cut off thermal side VROOM thermal side 1 3 2 Adjust the paper width see paragraph 4 2 28 ...

Page 29: ...rrect paper loading without a paper roll holder support The direction of the paper will always form a maximum angle of 45 or 45 with the insertion plane of paper inside the device Paper with non thermal side on outside of roll 45 45 45 45 45 45 45 45 Paper with thermal side on outside of roll 29 ...

Page 30: ...he paper bezel before the printing end causes the lifting of the paper inside the device This movement disengages the relex sensor printing is interrupted until the paper bezel is not unblocked During the printing of the ticket the obstruction of the paper bezel causes lifting of the paper inside the device The sensor is engaged generating the status of paper jam The device starts the ticket print...

Page 31: ... the LF LINE FEED key switch on the device by inserting the power supply cable see paragraph 4 3 The device prints the report with the settings parameters Follow the instruction printed on the paper to proceed with configuration procedure PRINTERSETUP VCC 1 2 3 While pressing the LF LINE FEED key switch on the device by inserting the power supply cable see paragraph 4 3 Connect the serial cable se...

Page 32: ...CUT COUNTER 20 RS232 Baud Rate 115200 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Hardware Busy Condition RxFull USB Address Number 0 Print Mode Normal Autofeed CR Enabled Chars inch A 17 B 22 cpi Code Table num 00 Font Type International Speed Quality Normal Print Width 80 mm Low Paper Disabled Output Mouth Disabled Black Mark Position Enabled Black Mark Threshold 40 Blac...

Page 33: ...TS UPGRADE SAVE LOAD PORT From Device From File SAVE PORT LOAD Click on LOAD From ﬁle and select a psc ﬁle on your PC Drag and drop a psc ﬁle Enabled Parameter Enabled Parameter Disabled Parameter Disabled Parameter Enabled Parameter 2 Parameter Disabled Parameter SETUP Info Parameters Parameters Parameters Parameters SAVE LOAD PORT To Device To File Disabled Parameter Enabled Parameter Enabled Pa...

Page 34: ...evice model PRINTING HEAD TYPE printhead model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper printed CUT COUNTER number of cuts made 34 ...

Page 35: ...ce None D parity bit omitted Even even value for parity bit Odd odd value for parity bit This parameter is valid only with serial interface RS232 HANDSHAKING Handshaking XON XOFF software handshaking Hardware D hardware handshaking CTS RTS This parameter is valid only with serial interface When the receive buffer is full if handshaking is set to XON XOFF the device sends the XOFF 0x13 on the seria...

Page 36: ...B device connected with the same PC 0 D 2 4 6 8 1 3 5 7 9 USB VIRTUAL COM Setting the USB port as a virtual serial port Disabled D virtual COM disabled Enabled virtual COM enabled This parameter can t be modiied by software To use this coniguration it is necessary to install an addictional driver see paragraph 3 4 36 ...

Page 37: ... tables corresponding to the iden tiication numbers set with this parameter The character tables set with this parameter are the same set with the command 0x1B 0x74 refer to the commands manual of the device The numeric value of the identiier is made up with the following two parameters for the setting of two digits for the tens and the units Code Table num x 10 Setting the digit for tens 0 D 2 4 ...

Page 38: ...of the data in receive buffer if the printing is stopped due to lack of paper Disabled D the data remain in the receive buffer When the paper runs out the device keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded Enabled when the paper runs out all data in the receive buffer are deleted PRINT DENSITY Adjusting the printi...

Page 39: ...as not effect on device coniguration and it is not printed on setup report BLACK MARK DISTANCE Black Mark Distance is the minimum distance in millimeters between the upper edge of ticket and the black mark see chapter 6 If Black Mark Position parameter is set on Disabled the parameters for the Black Mark Distance are not printed The numeric value of the distance is made up with the following four ...

Page 40: ...until a key is pressed or characters are received through the communication port Hexadeci mal dump mode For each character sent the ticket shows the hexadecimal value and the ASCII codes if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal dump 31 32 33 34 35 39 30 31 32 33 37 38 39 75 69 68 6B 6A 73 64 73 64 66 6B 6A 66 73 64 66 6B 65 69 6F 79 75 ...

Page 41: ...s kind of sensor emits a band of light and detects the quantity of light relected to it The presence of the black mark is therefore detected by the amount of light that returns to the sensor con sidering that the light is relected by the white paper and absorbed by the black mark The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignme...

Page 42: ...sult the device offers the execution of the function of paper characterization Char acterize Paper and the change of the Black Mark Threshold parameter which represents the detection threshold of the black mark Choosing the Yes value for the Characterize Paper parameter the device prints a graphic representation see following igures of the outgoing voltage of the alignment sensor expressed as a pe...

Page 43: ...ed about halfway between the peak value and the maximum value of the noise THERMAL SIDE NON THERMAL SIDE Peak Black Mark Threshold Noise If the maximum value of noise read by the sensor is very close to the peak value it might be dificult to place the value of the Black Mark Threshold at an intermediate point In these cases it is mandatory that the portion of paper between the point of printing en...

Page 44: ...ies from 5 mm minimum and 99 9 mm maximum If the Black Mark Distance value is set to 0 the alignment point is set at the beginning of the black mark 0 PRINTING DIRECTION Negative values of Black Mark Distance Positive values of Black Mark Distance Alignment point Alignment point Alignment point black mark front The following igure shows an example of paper with alignment point set by a positive va...

Page 45: ...ignment point refers to the black mark printed on the previous ticket or where the desired cutting line is placed in the middle of the alignment black mark In the following images the value of Black Mark Distance parameter is set to A PRINTING DIRECTION 0 A Black mark front Alignment point 45 ...

Page 46: ...utter and paper out 6 mm CUSTOM POS emulation To deine the alignment point you need to set the printer parameters that compose the numerical value of the Black Mark Distance parameter see paragraph 5 6 For example to set a black mark distance of 15 mm between the black mark and the alignment point the parameters must be set on the following values Black Mark Distance sign Black Mark Distance mm x ...

Page 47: ...ION Printing line Printing line Cutting line Cutting line A Non printable area Distance between autocutter printhead where Distance between autocutter printhead 9 5 mm ixed distance H Distance between the irst and the last print line called Height of the printing area L Distance between an edge of the black mark and the next one called Inter black mark distance D Automatic feed for alignment at th...

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Page 49: ...evice cover Remove the damaged paper and check the presence for paper scraps inside the device Carefully remove all paper scraps If necessary use tweezers Insert the paper see previous paragraphs VROOM 3 4 1 2 Lift the device cover see paragraph 4 1 Insert the paper see paragraph 4 4 49 ...

Page 50: ...the device in dusty environments you must reduce the intervals between the cleaning operations For speciic procedures see paragraph 7 3 EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Autocutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Case Use compressed air or a soft ...

Page 51: ... 1 Clean the area involved in the passage of paper by using compressed air ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent 1 2 1 2 Disconnect the power supply cable and lift the device cover...

Page 52: ...ROPYL ALCOHOL 1 2 Disconnect the power supply cable and lift the device cover see paragraph 4 1 Platen roller Disconnect the power supply cable and open the device cover see paragraph 4 1 Clean the platen roller by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON ISOPROPYL ALCOHOL 1 2 Disco...

Page 53: ...s Do not let water or other liquids get inside the device ON Alcohol solvent 1 2 Disconnect the power supply cable and lift the device cover see paragraph 4 1 Case Disconnect the power supply cable To clean the device use compressed air or a soft cloth ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent 1 2 53 ...

Page 54: ...ions shown on the screen From Device From File SAVE PORT LOAD Click on LOAD From ﬁle and select a psc ﬁle on your PC Drag and drop a psc ﬁle From Device From File SAVE PORT LOAD SETUP FONTS UPGRADE To perform an upgrade selec For ﬁrmware upgrade click on OPEN and a psw or pfw ﬁle on your PC For module upgrade click on OPEN and a mod ﬁle on your PC 4 5 2 3 1 Connect the device to a PC directly see ...

Page 55: ...t Windows 10 32 64 bit Self installing driver for Virtual COM 32 64 bit Linux INTERFACES USB port 12 Mbit s USB 2 0 full speed RS232 serial port from 1200 bps to 115200 bps MEMORIES Receive buffer 1 kB Flash memory 768 kB internal RAM memory 128 kB internal Graphic memory 1 logo 640x409 dots PRINTER Resolution 203 dpi 8 dot mm Printing method Thermal ixed head Head life 1 Abrasion resistance 2 150...

Page 56: ...rmal 130 mm s High Quality 80 mm s 4 PAPER Type of paper Thermal rolls heat sensitive side on outside of roll Paper width 54 mm 60 mm 72 mm 80 mm 82 5 mm 0 5 mm Paper weight Without optional bezel from 58 g m2 to 116 g m2 With optional bezel from 58 g m2 to 74 g m2 Paper thickness 63 μm 120 μm Recommended types of paper KANZAN KF50 External roll diameter max 80 mm External roll core diameter 12 mm...

Page 57: ... 24 V 2 5 A Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from 20 C to 70 C Relative humidity RH from 10 to 85 w o condensation Storage temperature from 20 C to 70 C Storage relative humidity RH from 10 to 90 w o condensation NOTES 1 Respecting the regular schedule of cleaning for the device components 2 Damages caused by scratches ESD and electromigration are excluded 3 Referred to a ...

Page 58: ...eciications Character set 3 Character density 13 cpi 17 cpi 22 cpi Number of columns 42 55 71 Chars s 1820 2383 3076 Lines s 43 43 43 Characters L x H mm Normal 1 875 x 3 1 4375 x 3 1 125 x 3 NOTE Theoretical values 58 ...

Page 59: ...ons Length 50 9 mm Height 62 6 mm Width 116 3 mm Weight 400 g All the dimensions shown in following igures are in millimetres and referred to device with closed cover 37 4 50 9 50 116 3 62 6 104 16 8 29 1 5 8 M 3 3 1 59 ...

Page 60: ...el code 976LF010000003 optional Length 62 mm Height 62 6 mm Width 116 3 mm All the dimensions shown in following igures are in millimetres and referred to device with closed cover 36 8 62 50 116 3 62 6 104 16 8 29 1 17 5 M 3 3 1 60 ...

Page 61: ...paper roll holder code 974LF010000002 optional Length 134 mm Height 74 mm Width 116 3 mm All the dimensions shown in following igures are in millimetres and referred to device with closed cover 116 3 111 69 55 51 134 65 74 88 61 ...

Page 62: ...000000007900 optional Length 162 mm Height 86 3 mm Width 127 mm All the dimensions shown in following igures are in millimetres and referred to device with closed cover 116 3 127 120 6 46 0 1 0 1 10 85 0 1 0 1 10 3 2 3 2 3 5 3 5 3 5 6 6 162 12 3 1 74 110 62 ...

Page 63: ...0 optional Length 134 mm Height 77 5 mm Width 127 mm All the dimensions shown in following igures are in millimetres and referred to device with closed cover 74 3 5 1 5 91 8 0 5 0 5 102 7 1 1 3 5 3 5 2 1 23 6 0 1 0 1 44 0 1 0 1 22 0 1 0 1 3 5 3 5 2 1 2 127 119 5 134 63 ...

Page 64: ...the adapter for power supply optionals for the device POWER CORD code 26100000000311 and code 26100000000313 Length 2000 mm ADAPTER FOR POWER SUPPLY code 26900000000005 Length 200 mm POWER SUPPLY code 963GE020000053 Length 127 mm Height 35 5 mm Width 56 mm All the dimensions shown in following igures are in millimetres POWER CORD code 26100000000311 2000 64 ...

Page 65: ...RD code 26100000000313 2000 ADAPTER FOR POWER SUPPLY code 26900000000005 185 13 15 30 POWER SUPPLY code 963GE020000053 1500 50 30 0 50 39 35 5 0 50 1 2 3 n c GND 24V 56 0 50 127 0 50 AC INLET DC OUTPUT WIRE 65 ...

Page 66: ...black mark placement on the non thermal side of paper For more information about the use of paper with black mark see chapter 6 All the dimensions shown in following igures are in millimetres 5 1 0 125 mm PAPER WIDTH 79 5 0 5 mm DIRECTION OF PAPER FEED 7 5 min 9 66 ...

Page 67: ... following is the full list of coding tables that can be installed on the device CodeTable Coding table 0 PC437 U S A Standard Europe 1 Katakana 2 PC850 Multilingual 3 PC860 Portuguese 4 PC863 Canadian French 5 PC865 Nordic 11 PC851 Greek on request 12 PC853 Turkish on request 13 PC857 Turkish on request 14 PC737 Greek on request 15 ISO8859 7 Greek on request 16 WPC1252 Scandinavian 17 PC866 Cyril...

Page 68: ...n request 40 ISO8859 15 Latin 9 on request 41 PC1098 Farsi on request 42 PC1118 Lithuanian on request 43 PC1119 Lithuanian on request 44 PC1125 Ukrainian on request 45 WPC1250 Latin 2 46 WPC1251 Cyrillic 47 WPC1253 Greek 48 WPC1254 Turkish 49 WPC1255 Hebrew 50 WPC1256 Arabic 51 WPC1257 Baltic Rim 52 WPC1258 Vietnamese 53 KZ1048 Kazakh on request 255 Space page 68 ...

Page 69: ...vice 67300000000039 THERMAL PAPER ROLL weight 116 g m2 width 80 mm Ø external 80 mm Ø core 12 mm 67300000000398 THERMAL PAPER ROLL weight 58 g m2 width 80 mm Ø external 80 mm Ø core 13 mm 67300000000401 THERMAL PAPER ROLL weight 74 g m2 width 80 mm Ø external 80 mm Ø core 25 mm 69 ...

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Page 71: ... speciications see paragraph 8 1 26100000000311 POWER CORD SCHUKO PLUG length 2 m see paragraph 8 8 26100000000313 POWER CORD UK PLUG length 2 m see paragraph 8 8 26300000000579 POWER SUPPLY CABLE Length 1 m 26500000000052 RS232 CABLE Length 500 mm 26900000000005 ADAPTER CABLE FOR POWER SUPPLY length 200 mm see paragraph 8 8 71 ...

Page 72: ...LF010000004 EXTERNAL LOW PAPER SENSOR board with cable 500 mm long 976LF010000003 BEZEL 974LF010000002 80 mm ROLL HOLDER BRACKET 44000000007900 NP ADJUSTMENT BRACKET 44000000008000 SK ADJUSTMENT BRACKET 72 ...

Page 73: ...t is advisable to keep the identiication data of the product at hand The product code the serial number and the hardware release number can be found on the product label see paragraph 2 4 The irmware release number SCODE can be found on the setup report see paragraph 5 1 connecting the device to a PC and starting the PrinterSet tool see paragraph 5 2 73 ...

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Page 76: ...custom biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved Code 76200000008000 Rev 1 20 ...

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