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Product Manual

Ver 1.0, July 18 2012

Ver 1.0, Sep 10 2013

CONTROL SURFACE

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Summary of Contents for STAC VIP

Page 1: ...Product Manual Ver 1 0 July 18 2012 Ver 1 0 Sep 10 2013 CONTROL SURFACE ...

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Page 3: ...dy supports PoE it can be plugged into a PoE supporting network port directly Otherwise a power supply is provided that provides PoE power to the CS The power adapter is attached to the network using an Ethernet cable on the port labeled Network and to the control surface using an Ethernet cable on the port labeled control surface The power supply accepts universal AC mains input via an IEC power ...

Page 4: ...of the IP settings of the mainframe Configuration Once a CS and mainframe are connected on the same LAN there is no additional configuration to be done to the CS The CS is shipped set for DHCP operation and as such will obtain IP credentials from a network automatically Most installations will use DHCP for the control surfaces In situations where static IP assignment of a CS is desired you can use...

Page 5: ...e using a web browser Once the Configuration page is open navigate to control surfaces and you will see an option to associate up to four control surfaces with the mainframe Any entries that already have an association will be displayed in blue When you click an unused entry the mainframe will scan your local LAN and display a list of all control surfaces detected These will be displayed by Ethern...

Page 6: ... to choose a new call to be indicated as Next in the calling queue 6 Auto Attendant This button enables disables the Auto Attendant function and is used during Auto Attendant setup 7 Top Row Buttons These buttons are used to move calls to the handset Depending on configuration they may also be used to put calls On Hold 8 Middle Row Buttons Depending on configuration these buttons are either used t...

Page 7: ...order to clear all programmed settings from the CS turn this switch ON then press the Reset Button Put the switch back to the OFF position and press the Reset button again The CS will revert to factory settings in 30 seconds 2 3 Reserved 4 Boosts volume to the earpiece when turned ON down position To change this on the fly with a powered on control surface first change the DIP switch setting then ...

Page 8: ...control surface Operation The control surface buttons are color coded to represent each line s status While the system is booting TOP BUTTON BOTTOM BUTTON MEANING Line 1 Blink Red Line 1 Blink Red System is booting Line 1 Red White Line 1 Red White Waiting for Network Connection Line 2 Red White Line 2 Red White Waiting for mainframe Connection Line 3 Red White Line 3 Red White Waiting for Interna...

Page 9: ... call you select via the top row to the handset If no calls are incoming the selected line will be presented for an outgoing call The system will present a dial tone on the line to indicate it is ready to dial A provider must be configured for outgoing calls in the mainframe configuration menu in order to allow outgoing calls Outgoing calls are made via the numeric keypad on the control surface On...

Page 10: ...n Hold varies with the setting of Dip Switch 8 which chooses whether the CS is set for STUDIO or SCREENER mode In STUDIO Mode the top row of buttons is used for all On Hold functions this is shared with the to Handset function In SCREENER mode the second row of buttons is used for the On Hold function exclusively Changing Priority In some instances the screener may wish to change the call consider...

Page 11: ... routed to Hybrid 1 The control surface gives an indication of whether an On Air call has been routed to Hybrid 1 Red or Hybrid 2 Blue In VoIP the concept of Hybrids isn t really relevant but we use it for simplicity Feel free to substitute input and output channel in place of the word Hybrid Dropping Calls Most calls in the On Hold or On Air state that are ended by the caller will automatically r...

Page 12: ... interface or via any control surface connected to the system AA mode is enabled on the CS by pressing the Auto Attendant button once It will glow red to indicate AA mode is active It can be disabled by pressing the button again Configuration of AA is done via the control surface via voice prompts To enter AA config mode lift the handset and hold the Auto Attendant button for 5 seconds then releas...

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