Dear Customer:
Thank you
for purchasing your equipment from Component Playgrounds!!! We are proud of our
commercial grade products made for kids of all ages & sizes, and we are confident that you will enjoy
your equipment for many years.
Because you have purchased a top of the line commercial grade product, you will need to be
aware of some specific shipping requirements that may be different from shipments you have received in
the past through other delivery companies (such as UPS), and you should follow the guidelines below
carefully.
1. In most cases your product will arrive via common carrier truck line directly to your home with
curbside delivery only. This means the driver will facilitate the offloading of the shipment at the curb, or
most reasonable place near the curb and your house. You are then responsible to
have someone
physically capable to help unload the product upon delivery and note the condition of the product
as per below instructions.
2. Your product may arrive on a pallet and upon delivery
—locate the packing list (usually
attached to the hardware box & orange & black in color) and verify that each piece listed is with the
shipment.
*** Please disregard any delivery driver stated “time crunches” or “needs to leave
quickly” and inspect the product to your satisfaction = this is your product so make sure it is all
there in good condition or noted properly before the driver leaves.***
3. If there are any parts/pieces missing, note this directly on the delivery receipt
BEFORE
you
sign a
nd receive your copy of the receipt, with wording such as “missing xyz part” etc. Note: some
shipments will have more than one pallet so check both before noting missing.
4. Similar to #3 above, also note the condition of the pieces and if any parts have been damaged
in shipping note this directly on the delivery receipt
BEFORE
you sign and get your copy from the driver
(in particular inspect slides for damage).
5. If your shipment appears to have damage and /or missing pieces, a freight claim must be fi led
with the freight company w/in two business days. Component Playgrounds will assist you with this
process if it is necessary. Contact the shipping manager toll free @ 877-530-0222 for claims assistance.
6. Ask your driver to sign or initial the freight slip acknowledging any damage or discrepancies.
7. Get a copy of the signed delivery receipt from your delivery driver BEFORE he leaves.
8. If you are concerned or don’t know what you should do with a certain situation regarding the
shipment, please call the shipping manager toll free @ 877-530-0222 before the driver leaves.
All shortages and damaged items are the sole responsibility of the carrier. You are responsible to
notify Component Playgrounds of any shortages or damage relating to your shipment w/in 2 business
days of receipt of your equipment. After this time, any claim for shortage or loss cannot be honored.
Component Playgrounds cannot be responsible for replacement of any parts, missing or
damaged, that have not been properly noted on the delivery receipt. Component Playgrounds
cannot be responsible for damaged or missing pieces due to the fault of, or loss by the freight
company.
Thanks again & remember to tell your friends about your product from Component Playgrounds!
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