Compaq Presario 5400 Series User Manual Download

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United States December 12, 2002

Maintenance and Service Guide

Compaq Presario 5400 Series Computers

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Preface

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Summary of Contents for Presario 5400 Series

Page 1: ...tion Specifications See the Notice for copyright and trademark information and the Preface for symbol conventions and Technician Notes Download ZIP file of complete MSG to hard drive This MSG will be...

Page 2: ...aq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Compaq Presario Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Micros...

Page 3: ...ecific instructions NOTE Text set off in this manner presents commentary sidelights or interesting points of information Technician Notes WARNING GIF 918 bytes WARNING Only authorized technicians trai...

Page 4: ...hooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications PRODUCT DESCRIPTION INDEX PAGE Model Specific Features CPU Controls and Lights Keyboard Controls and...

Page 5: ...uration Models Processor Hard drive GB RAM MB Modem North America NA 5423 K6 II 450 4 3 32 PCI 56K 5440 K6 II 450 6 0 64 PCI 56K 5441 K6 II 475 8 0 64 PCI 56K 5443 K6 II 475 8 0 64 PCI 56K 5447 K6 II...

Page 6: ...ures Keyboard controls and lights Rear CPU connectors Power cord set requirements PRODUCT DESCRIPTION CPU Controls and Lights 1 CD Drive Tray 2 CD Drive Activity Light 3 Diskette Drive 4 Diskette Driv...

Page 7: ...rols and lights Models and Features CPU controls and lights Rear CPU connectors Power cord set requirements PRODUCT DESCRIPTION Keyboard Controls and Lights Easy Access Internet Keyboard Top left and...

Page 8: ...rmation Specifications PRODUCT DESCRIPTION Keyboard Controls and Lights Easy Access Internet Keyboard Back to Easy Access Internet Keyboard Center controls and upper right corner lights 1 Instant e ma...

Page 9: ...s CPU controls and lights Keyboard controls and lights Power cord set requirements PRODUCT DESCRIPTION CPU Rear Connectors 1 Mouse 2 Keyboard 3 USB Port 4 Serial Port 5 SVGA Monitor Port 6 Audio Line...

Page 10: ...rvice provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2...

Page 11: ...Information Specifications TROUBLESHOOTING INDEX PAGE Clearing CMOS Power On Self Test POST Configuration Preparing the computer Setup Accessing Compaq utilities options Diagnostic Error Codes Trouble...

Page 12: ...codes Troubleshooting without diagnostics TROUBLESHOOTING Clearing CMOS If the power on password is unknown clearing CMOS will disable the password and allow the computer to be operated The location o...

Page 13: ...not working or not configured properly 1 Replace the memory modules 2 Replace the system board Failing Bits nnn nnn is a map of the bits at the RAM address which failed the memory test 1 Run Setup 2 R...

Page 14: ...shooting and sets custom features Setup recognizes a new internal component or an external device and automatically updates the configuration screens Use the Setup utility to Modify settings for audio...

Page 15: ...The following steps apply to error codes 301 xx through 304 xx 1 Check the keyboard connection If disconnected turn the computer off and connect the keyboard 2 Replace the keyboard and retest 3 Repla...

Page 16: ...Disk 1 does not support Block Mode 1790 x Disk 0 Configuration Error 1792 x Secondary Disk Controller Failure 1799 xx Invalid hard drive type failed Error Correction Code Tape drive error codes Error...

Page 17: ...d VGA datapath test 2478 xx Advanced VGA BitBLT test 2480 xx Advanced VGA Linedraw test Processor error codes Error code Description Recommended action 101 xx CPU test failed Replace the system board...

Page 18: ...ace other removed modules one at a time testing each to ensure the error does not return 3 Replace the system board and retest 204 xx Memory address test failed 206 xx Increment pattern test failed 21...

Page 19: ...been loaded upside down Eject the disk turn it over then reload DVD or CD disk may be dirty or scratched Load another DVD disk DVD does not work in the DOS mode Proper drivers are not loaded Restart t...

Page 20: ...ronmental Requirements Temperature Operating 50 to 95 F 10 to 35 C Shipping 4 to 140 F 20 to 60 C Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 5 to 95 5 to 95 Maximum Altitude unpress...

Page 21: ...0E2 0E3 DDC2 Registers 0E4 0E5 Master I2C Interface 0E7 0E9 Unused 0EA Ultra I O Index Register 0EB Ultra I O Data Register 0EC 0EF Modem Configuration 0F0 0F1 Coprocessor Busy Clear Reset 0F2 0F8 Unu...

Page 22: ...F Unused Not available for option cards May use for UMBs 16 K 000EC000 000EFFFF 16 bit cacheable shadowable read only memory Not available for option cards 64 K 000F0000 000FFFFF System BIOS ROM shado...

Page 23: ...om Full Stroke 95 ms 190 ms Audio Output Level Line Out Headphone 0 7 Vrms 20 0 6 Vrms 20 Cache Buffer 256 KB Data Transfer Rate Sustained Burst Mode 1 4800 KB sec KB sec 32 MB sec Mode 2 5475 KB sec...

Page 24: ...Fax modem SPECIFICATIONS Mouse Dimensions U S Metric Height Length Width 1 34 in 4 45 in 2 36 in 3 mm 113 mm 60 mm Weight w cable 4 59 oz 130 g Base Resolution 400 dpi 15 8 dpmm Tracking Speed maximu...

Page 25: ...Hard drive Diskette drive Mouse Fax modem SPECIFICATIONS Zip Drive Total formatted capacity bytes 100 663 296 Sector size bytes 512 Total number of sectors 196 608 Number of reassignable spare sectors...

Page 26: ...video ready modem Built in DTE interface with speed up to 115 2kbps or 57 6kbps parallel 16550a UART compatible interface Power Management Registers to PCI Interface Data Mode K56flex and or ITU T V...

Page 27: ...one 15 Interface Mbytes sec Typical Seek Time including settling Track to Track ms Average ms Full Stroke ms Disk Rotational Speed RPM Data Cylinders Physical Logical Data Heads Cylinder Physical Logi...

Page 28: ...230 VAC Range Input Line 90 to 180 VAC Frequency Range 50 3 to 60 3 Hz Input Current 115V 3 00 AMPS Input Current 230V 1 50 AMPS Output Power 110 Watts Inrush Current 80 A at 132 VAC cold start Holdu...

Page 29: ...ompaq Presario 5400 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications JUMPER SWITCH INFORMATION INDEX PAG...

Page 30: ...on Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System board Index Hard drives CD drive JUMPER SWITCH INFORMATION System Board Index Syst...

Page 31: ...Parallel port DSUB 25 pin Serial port DSUB 15 pin Video 15 pin VGA Microphone in Mini stereo Speaker out Line out Mini stereo 3 DIMM sockets 168 pin DIMM PCI slots 32 bit PCI connector ISA slots 16 bi...

Page 32: ...f 83 3 83 3 33 3 on off on off 95 95 31 7 off off on off 100 100 33 4 on on off off 112 112 37 3 off on off off 124 124 31 on off off off 133 133 33 3 off off off off 90 90 30 on on on on 83 55 5 33 3...

Page 33: ...5 off off on CPU Jumper Setting Table Switch 2 4 5 6 7 8 1 3V on on on on off 1 4V off on off off on 1 5V off off on off on 1 6V off on on off on 1 7V off off off on on 1 8V off on off on on 1 9V off...

Page 34: ...em board Hard drives CD drive JUMPER SWITCH INFORMATION Hard Drives Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0 device 1 implementations These are Conn...

Page 35: ...5400 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System boards Hard drives CD drive JUMPER SWITCH I...

Page 36: ...ed Parts Catalog Home Removal Replacement Jumper Switch Information Specifications SPECIFICATIONS INDEX PAGE This section provides physical environmental and performance specifications for Compaq 5400...

Page 37: ...emoval Replacement Jumper Switch Information Specifications ILLUSTRATED PARTS CATALOG INDEX PAGE NOTE The computer serial number should be provided to Compaq whenever requesting information or orderin...

Page 38: ...static Discharge Service Considerations Preparation for Disassembly Serial Number Front Bezel Chassis Cover Fax Modem Network Interface Card Mass Storage Devices System Board and Components Power Supp...

Page 39: ...lectrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Front Bezel Chassis Cover Fax Modem Network Interface Card Mass Storage Devices System Board and Components Powe...

Page 40: ...cifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Front Bezel Chassis Cover Fax Modem Network Interface Card Mass Storage Device...

Page 41: ...DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Chassis Cover Fax Modem Mass Storage Devices System Board and Components Power Supply REM...

Page 42: ...rge Service Considerations Preparation for Disassembly Serial Number Front Bezel Chassis Cover Fax modem Network Interface Card Mass Storage Devices System Board and Components Power Supply REMOVAL RE...

Page 43: ...Preparation for Disassembly Serial Number Chassis Cover Front Bezel Fax modem Network Interface Card Mass Storage Devices System Board and Components Power Supply REMOVAL REPLACEMENT Network Interfac...

Page 44: ...ations DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for Disassembly Serial Number Chassis Cover Front Bezel Fax Modem Network Interface Card Mass Storage Devices Sys...

Page 45: ...ve Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices CD or CD RW Drive NOTE Click here to see how to remove a CD that has jammed in the drive To remove the CD or CD RW drive com...

Page 46: ...on Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Removing a jammed CD from the drive Insert a str...

Page 47: ...nformation Specifications Hard Drive CD Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices 13 0 MB 10 0 MB 8 0 MB 6 0 MB and 4 3 GB Hard Drive Removal 1...

Page 48: ...ent Jumper Switch Information Specifications Hard Drive CD Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices 13 0 GB 10 0 GB 8 0 GB 6 0 GB and 4 3 GB Ha...

Page 49: ...tch Information Specifications Hard Drive CD Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices 13 0 GB 10 0 GB 8 0 GB 6 0 GB and 4 3 GB Hard Drive Remov...

Page 50: ...Specifications 3 5 Diskette Drive Hard Drive CD Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive To remove the diskette drive complete the following steps...

Page 51: ...ption Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive continued 5 Remove two screws...

Page 52: ...Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive continued 6 Remove two screws from each side of the drive cage and rem...

Page 53: ...emoval Replacement Jumper Switch Information Specifications Zip drive Hard Drive 3 5 Diskette Drive Mass storage devices index page CD or CD RW drive REMOVAL REPLACEMENT Mass Storage Devices Zip Drive...

Page 54: ...log Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Zip Drive continued 4 Remove the four screws from the sides of the ZIP drive 5 Remove the...

Page 55: ...one inch of shock proof foam Always place drives PCB assembly side down on the foam Grounding Methods The method for grounding must include a wrist strap or a foot strap at a grounded workstation When...

Page 56: ...during the disassembly process be kept with the part that was removed then returned to their proper locations IMPORTANT As each subassembly is removed from the computer it should be placed away from...

Page 57: ...aration for Disassembly To prepare the computer for removal and replacement procedures complete the following steps 1 Remove any diskette compact disc or tape from the computer 2 Turn off the computer...

Page 58: ...ecifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Chassis Cover Front Bezel Fax Modem Network Interface Card Mass Storage Devic...

Page 59: ...stem Board System board components index page Fan with heatsink Processor Memory Module RTC Battery REMOVAL REPLACEMENT System Board Removal 1 Perform preparation procedures 2 Remove the chassis cover...

Page 60: ...g Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System Board System board components index page Fan with heatsink Processor Memory Module RTC Battery REMO...

Page 61: ...val Replacement Jumper Switch Information Specifications System Board System board components index page Fan with heatsink Processor Memory Module RTC Battery REMOVAL REPLACEMENT System Board Removal...

Page 62: ...tions Fan with heatsink System board components index page System board Processor Memory Module RTC Battery REMOVAL REPLACEMENT Fan Assembly with Active Heatsink Removal 1 Perform preparation procedur...

Page 63: ...log Home Removal Replacement Jumper Switch Information Specifications Fan with heatsink System board components index page System board Processor Memory Module RTC Battery REMOVAL REPLACEMENT Fan Asse...

Page 64: ...mation Specifications Fan with heatsink System board components index page System board Processor Memory Module RTC Battery REMOVAL REPLACEMENT Fan Assembly with Active Heatsink Removal 7 Disconnect t...

Page 65: ...mation Specifications Processor System board components index page System board Fan with heatsink Memory Module RTC Battery REMOVAL REPLACEMENT System Board Components Processor Removal 1 Perform prep...

Page 66: ...me Removal Replacement Jumper Switch Information Specifications Processor System board components index page System board Fan with heatsink Memory Module RTC Battery REMOVAL REPLACEMENT System Board C...

Page 67: ...m board components index page System board Fan with heatsink Processor RTC Battery REMOVAL REPLACEMENT System Board Components Memory Module DIMM 1 Perform preparation procedures 2 Remove the chassis...

Page 68: ...s index page System board Fan with heatsink Processor RTC Battery REMOVAL REPLACEMENT System Board Components Memory Module DIMM To replace the DIMM follow the procedure below Push the msgbub1 gif 107...

Page 69: ...Jumper Switch Information Specifications RTC Battery System board components index page System board Fan with heatsink Processor Memory Module REMOVAL REPLACEMENT System Board Components Real Time Clo...

Page 70: ...oard Fan with heatsink Processor Memory Module REMOVAL REPLACEMENT System Board Components RTC Battery 6 Pull out on the socket lever msgbub1 gif 1074 bytes and msgbub2 gif 964 bytes lift the RTC batt...

Page 71: ...n for Compaq 5400 Series Personal Computers Adherence to the procedures and precautions described in this section is essential for safe and proper service Electrostatic Discharge Service Consideration...

Page 72: ...tion for Disassembly System Board and Components Serial Number Chassis Cover Front Bezel Fax Modem Network Interface Card Mass Storage Devices Power Supply REMOVAL REPLACEMENT Power Supply Removal 1 P...

Page 73: ...ation Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly System Board and Components Serial Number Chassis Cover Fax Modem Mass Storage Devi...

Page 74: ...ervice Considerations Preparation for Disassembly System Board and Components Serial Number Chassis Cover Fax Modem Mass Storage Devices Power Supply REMOVAL REPLACEMENT Power Supply Removal 7 Disconn...

Page 75: ...its Documentation software ILLUSTRATED PARTS CATALOG Mass Storage Devices Spare Part Description Spare Part No 1 1 44 MB Diskette Drive 138647 001 2 13 0 GB Hard Drive Models 5451 5457 and 5465 159883...

Page 76: ...on Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CATALOG Miscellaneous Cables Spare Part Des...

Page 77: ...l Boards Spare Part Description Spare Part No 1 System Board w o processor 159870 001 2 Processor K6II 500 Models 5451 5461 and 5475 159875 001 Processor K6II 475 Models 5441 5443 5457 5460 and 5465 1...

Page 78: ...Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS...

Page 79: ...ment Jumper Switch Information Specifications System unit Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CAT...

Page 80: ...vices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CATALOG Miscellaneous Parts Spare Part Description Spare Part Number 1 Mouse...

Page 81: ...lustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kit Documentation...

Page 82: ...store CD Model 5540 159891 001 Quick Restore CD Model 5441 159892 001 Quick Restore CD Canada Model 5447 159893 001 Quick Restore CD U S and Canada Model 5447 159894 001 Quick Restore CD Sears Models...

Page 83: ...Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CATALOG This section provides an illustrated parts breakdown and a reference for spare parts for the Compaq Presar...

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