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Impact Call User’s Guide

Impact

Call

PC

call001

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Summary of Contents for GCA70-36

Page 1: ...Impact Call User s Guide Impact Call PC call001 ...

Page 2: ...re compatibility Accordingly some features identified in this publication will not operate if some other feature is activated Comdial disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to...

Page 3: ...e Call Display Windows 1 6 1 6 Setting The System Configurations 1 7 1 7 Using The Keyboard 1 9 1 8 Using The Mouse 1 9 2 Using Impact Call 2 1 2 1 Answering Calls 2 1 2 2 Holding Calls 2 2 2 2 1 Retrieving Held Calls 2 2 2 2 2 Using The Split Feature 2 2 2 3 Parking and Retrieving Parked Calls 2 2 2 4 Transferring Calls 2 3 2 4 1 Making Voice Mail Transfers 2 3 2 5 Conferencing Calls 2 3 2 6 Dial...

Page 4: ...on Operating Conditions 2 7 2 8 1 Making A Personal Directory 2 8 2 8 2 Sending Messages 2 9 2 8 3 Using The Tracker Pager 2 10 2 8 4 Configuring Action Events 2 11 Index Index 1 2 Contents GCA70 360 Impact Call User s Guide ...

Page 5: ...roviding the desktop PC with call control features Among the features that Impact Call makes available to you are real time status updates of telephone activity wireless pagers access to system wide features such as Park Orbits full keyboard and mouse interfaces the program uses a special keyboard for Impact Call functions but does not conflict with Windows keyboard commands printed reports databa...

Page 6: ...ftware and arranged for it to be active at startup If it isn t active you can start the program by clicking Start Programs Impact Call or clicking on the Impact Call icon 1 2 Introducing Impact Call GCA70 360 Impact Call User s Guide call002 Impact Call s Main Window ...

Page 7: ...ed by the communications system I D text attached to a call so you can remember its details if the call returns to you Park placing or picking up call from any of 90 park orbits Pick answering calls that ring at another extension Release another term for hanging up on a call Split switching between the current call and the last call on hold the current call goes on hold Silent stops the Impact Cal...

Page 8: ... only available through the drop down menu some are also available through the toolbar 1 5 2 Using The Tool Bar As with the drop down menus the tool bar provides commands that activate when you click on them some unique and some duplicating options from the drop down menu Holding the cursor over a tool icon will display that tool s function 1 4 Introducing Impact Call GCA70 360 Impact Call User s ...

Page 9: ...ne Icon Color Handset Icon Color and Position On Hook Black Black Do Not Disturb Black with red slashed circle Black Off Hook Black Black lifted over telephone Icon Calling Black Yellow lifted over telephone Icon Ringing Dark Blue Light Blue Connected Green Green lifted over telephone Icon Message Waiting Black with red light showing Black On Hold Black Red lifted over telephone Icon Out Of Servic...

Page 10: ...clicking on the Answer icon will connect you to whichever call is highlighted If several calls are ringing at once for example incoming lines and recalls from hold or park highlight whichever call you want to answer and press Enter Call History Double clicking on the Call History icon displays a call history log that contains a detailed listing of the calls you have made Double clicking on a call ...

Page 11: ...conferenced etc any call ID tag set by you another Impact Call user an Impact Attendant user or an Impact Group user on the same system information from your personal directory 1 6 Setting The System Configurations The configuration settings available from the Options menu allow you to enter your station extension and customize several system settings Pop To Top On Incoming Call When you check thi...

Page 12: ... your display Always on Top Selecting this option prevents any other window from appearing on top of the Impact Call window Your Address Select which line you want to use Debug Mode Should problems occur during Impact Call operation the installer can use the Debug Mode to find a solution Do not use this feature during normal operation as the software runs slower while it is active 1 8 Introducing ...

Page 13: ...n held call Retrieves call Double click call history Shows last 300 calls Introducing Impact Call 1 9 Impact Call User s Guide GCA70 360 Decimal Transfer Calls Plus Hangs Up Calls Minus Holds A Call Pause Pop Hide Window Enter Shift Enter Answers Calls Sends TAP Signal call006 Function Keys F1 Help F2 Dial Shift F2 Add To Personal Directory F3 Mute On Off F4 Headset On Off F5 Tag Call F6 Split Shi...

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Page 15: ...ne do one of the following Press the Answer key Enter key on the keyboard Click the Answer button on the toolbar Right click the call you want to answer and select Answer from the dialog box Use the Call task menu and select Answer Press Alt C then press A NOTE The system automatically places a currently active call at your station on hold when you answer a new call Using Impact Call 2 1 Impact Ca...

Page 16: ...Press Alt C then press R 2 2 2 Using The Split Feature Use the Split Feature to toggle between to held calls To use the split feature 1 Press Split key F6 to replace the currently active call with the call on hold 2 Press Split again to reverse the locations of the calls 2 3 Parking and Retrieving Parked Calls The park orbit display shows parked stations and who parked them If you retrieve a parke...

Page 17: ...ou use the dialog box to select numbers from the overall list different groups or a personal directory Use either method shown below to make a voice mail transfer To make a voice mail transfer do one of the following Use the keyboard s Voice Mail key F12 If you do not have an active call pressing F12 lets you listen to your voice mail messages Click the Voice Mail button on the toolbar If you are ...

Page 18: ...ion in the Select who to call area Double clicking on the selection will dial the call 2 6 1 Hanging Up Calls To hang up calls at your station do one of the following Press the Hang up key Plus key Click the Hang up button on the toolbar From the Call task menu select Hang up Press Alt C then U Right click on your station s icon 2 4 Using Impact Call GCA70 360 Impact Call User s Guide ...

Page 19: ...receive no answer No Forwarding the default setting disables call forwarding You can exercise the call forwarding feature for your station as well as for any other station in the system To set call forwarding use either of following methods 1 From the Call Task menu select Forward OR Press ALT C and then F The Forward Phone dialog appears 2 Use the Forward Phone dialog to choose the type of forwar...

Page 20: ... History dialog To tag a call 1 While you are on a call press F5 The Call ID dialog appears 2 Type a call description and click OK The call description will now appear in the Call History dialog 2 6 Using Impact Call GCA70 360 Impact Call User s Guide call008 Type a call description call009 The description appears in the Call History Park Orbits Held Calls and Recall dialogs This feature allows ot...

Page 21: ...key on the keyboard If you are using Impact Call for PCIU you must have a Mute button programmed on your telephone for this feature to work Headset Operation The status line at the bottom of the screen details whether your station is in the Headset or Handset operating mode To toggle between Headset and Handset operation at your station Press the Headset key F4 key If you are using Impact Call for...

Page 22: ...personal directory from there To build or edit the Personal Directory do one of the following From the Programming task menu select Personal Directory OR Press Alt C then P There are several ways to edit information in the Personal Directory dialog Click New type new information in the entry windows and click OK Click Edit to modify existing information and click OK Click Delete to eliminate calli...

Page 23: ...stem and receive their replies on your screen A text message to a large screen telephone can be up to 120 characters A text message to a 2 line display telephone can be up to 32 characters This feature is unavailable with the PCIU To send a message 1 From the Options drop down select Message 2 Select the phone you want to send a message to 3 If you type a message make sure the Write Message to LCD...

Page 24: ...c Clicking OK Should someone track you read the Tracker message like an e mail message by selecting the New Tracks entry on the Current Calls window You view past tracks by double clicking the Track line within the current calls list Impact Call provides several different methods for opening the Tracker window Use the Tracker key SHIFT F9 Click the Tracker button on the toolbar Right click the nam...

Page 25: ...sks Creating new actions Building macros Assigning actions Creating Actions To create or edit actions 1 From the Actions drop down select Create Edit Actions The Create Edit Actions dialog appears 2 If actions and applications already exist you can click Edit Action or Delete 3 Begin the process of creating a new action by clicking the New button Complete the task by entering the requested informa...

Page 26: ... 3 In the Macro Definitions menu a Enter the name for the new macro b Specify if you do not want your new application to run when you are already on a call c optional Browse for an existing application click on it and add any needed program arguments d Click OK to open the Get Which Window menu 4 In the Get Which Window menu select the window you wish to be in when you start recording the macro Fo...

Page 27: ... a new macro selection and press OK to turn on the keystroke recorder The application you are recording in will maximize Make sure it is the active application by clicking on the title bar and then begin recording your keystrokes 7 When you are ready to insert a telephone number that you wish to search for press the Pause key The Action Recording menu appears Select whichever option you want and c...

Page 28: ...associate with an action A list of actions appears 3 From the list of actions click the desired item 4 Click the box next to the caller ID statement to check or uncheck its control the statement only affects outside calling if checked Ring from Outside and Answer Outside Call will be triggered only if caller ID is active 5 Assign an action as an outgoing macro and specify a key that you can type t...

Page 29: ...5 Hanging Up 2 4 Holding 2 2 Retrieving Held 2 2 Transferring 2 3 Conferencing 1 3 2 3 Configuring the System 1 7 Creating Actions 2 11 D Debug Mode 1 8 Dialing Calls 2 4 Do Not Disturb 2 7 Drop Down Menus Using 1 4 F Forwarding Calls 2 5 H Hanging Up Calls 2 4 Headset Using a 2 7 Held Calls Retrieving 2 2 Hide when Done with Call 1 8 Holding Calls 2 2 I I D 1 3 Icons Station 1 5 Impact Call View ...

Page 30: ...ending Messages 2 9 Silent 1 3 2 7 Split 1 3 Starting Impact Call 1 2 Station Icons 1 5 Station Operating Conditions Selecting 2 7 System Configurations 1 7 T Tagging Calls 2 6 Tap 1 3 Text Messaging 2 9 Tool Bar Using 1 4 Tracker Pager Using 2 10 Transferring Calls 2 3 Transfers Voice Mail 2 3 U Using the Guide 1 1 V Voice Mail Transfers 2 3 Volume Adjusting 2 7 Y Your Address 1 8 2 Index GCA70 3...

Page 31: ...ies arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the p...

Page 32: ...Charlottesville Virginia 22901 2829 R World Wide Web http www comdial com Printed in U S A GCA70 360 02 7 99 ...

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