248.327.4390 Main
800.676.3995 Support
July 2018
VVX4xx Series Phone Instructions
1.
Four Soft Keys (under the display):
a.
Idle Screen = New Call / Directory / Forward / DND
i.
New Call = Press to make an outbound call
ii.
Directory = Press to access the contact directory
iii.
Forward = Press to forward your extension to
another extension or cell phone
iv.
DND = Press to put your phone on Do Not Disturb
b.
Active Call Screen = Hold / End Call / Trans / More
i.
Hold = Press to place a call on hold
ii.
End Call = Press to disconnect your call
iii.
Trans = Press to transfer the caller to another Extension or phone number
iv.
More = Press for more options (Conf = Press to place a 3-party Conference Call)
2.
Left Buttons (located to the left of the keypad):
a.
Transfer = Press to transfer the caller to another Extension or phone number
b.
Messages = Press to access your voicemail box
c.
Hold = Press to place the caller on hold
3.
Right buttons (located to the right of the keypad):
a.
Headset = Press to operate the phone with a headset
b.
Speaker = Press to put the caller on speaker
c.
Mute = Press to mute your voice from the caller
4.
How to Make an Attended Transfer:
a.
An Attended Transfer is used when you would like to speak with whom you’re transferring the
call.
b.
While on a call, press the
TRANSFER
soft key
c.
Enter the extension number (or 10-digit external number)
d.
Wait for the transferring party to answer the phone (either the transferring party will answer or
their voicemail will answer the phone)
e.
Press the
TRANSFER
soft key again
f.
To terminate an attended transfer and return to the caller at any time, press the
CANCEL
soft
key
5.
How to Make a Blind Transfer:
a.
A Blind Transfer is used when you don’t need to speak with whom you’re transferring a call.
b.
While on a call, press the
TRANSFER
soft key
c.
Your soft keys will change. Press the
BLIND
soft key (the far-right key)
d.
Enter the extension number
e.
Once the extension number is entered, the caller will be transferred right away and your phone
will hang up.
6.
Placing a Call on Hold: Press the
HOLD
softkey (or the 3
rd
button down, to the left of the keypad)
