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SPA 500 Series IP Phone Advanced User Guide

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P a g e

Cisco SPA 500 Series IP
Phones

Cisco Small Business Pro

SPA 500 Series IP Phones

Models 502G, 504G, 508G, and 509G

Cisco SPA 500 Series IP

Phones

User Guide

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Summary of Contents for SPA 502G

Page 1: ... 500 Series IP Phone Advanced User Guide 1 P a g e Cisco SPA 500 Series IP Phones Cisco Small Business Pro SPA 500 Series IP Phones Models 502G 504G 508G and 509G Cisco SPA 500 Series IP Phones User Guide ...

Page 2: ...a Call 9 Sending Audio to the Phone Speaker 9 Choosing Your Preferred Audio Device 10 Adjusting Call Volume and Muting 10 Adjusting Call Volume 10 Adjusting the Ringer Volume 10 Using Mute 10 Placing or Answering a Call 10 Using Dial Assistance 11 Putting a Call on Hold 11 Resuming a Call 11 Ending a Call 11 Transferring Calls 11 Performing an Attended Transfer 12 Performing an Unattended Blind Tr...

Page 3: ... a Number from the Call History Lists 15 Saving a Call History List Number to Your Directory 15 Accessing Voicemail 16 Enabling Dial Assistance 16 Creating Speed Dials 16 Creating Speed Dials on Unused Line Buttons 16 Using Speed Dials 16 Customizing Your LCD Screen 17 Changing the LCD Screen Contrast 17 Changing the Screen Backlight Settings 17 Configuring the Phone Screen Saver 17 Turning on the...

Page 4: ...o identify the parts of your phone Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features Numbered objects in the photo are explained in the following table Phone Feature Description 1 Handset Pick up to place or answer a call 2 Message Waiting Indicator Displays solid red when you have a new voice mail messa...

Page 5: ... or down through items shown on the LCD screen 7 Messages button Press to access voice mail must be set up by your phone system administrator 8 Hold button Press to place a call on hold 9 Setup button Press to access a menu to configure features 10 Mute button Press to mute or unmute the phone When phone is muted the button glows red A flashing mute button indicates the network connection cannot b...

Page 6: ... your phone administrator for more information Button Function or Move left or right through an entry without deleting characters add Add an entry bxfer Performs a blind call transfer transferring a call without speaking to the party to whom you are transferring the call cancel Cancels any changes you have made press before ok or save conf Initiates a conference call confLx Conferences active line...

Page 7: ...er y n Enters a submenu and when pressed toggles between Yes or No to enable or disable an option Using Keypad Shortcuts When using the phone menus you can use the keypad to enter the number shown next to the menu or sub menu item on the LCD screen For example to obtain your IP address on the Cisco SPA 504G press the Setup button and dial 9 The IP address is displayed on the Network screen NOTE Me...

Page 8: ...hes to the IP phone with the attachment arm provided not shown It obtains power directly from the IP phone and does not require a separate power supply Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines Caring for Your Phone The Cisco SPA 500 Series IP Phones are electronic devices that should not be exposed to excessive heat sun cold or water To ...

Page 9: ...dset Switching Betweenthe Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device at a time can be used The handset can be on the hook when using the speakerphone or headset function If switching from the handset to the speakerphone make sure the speakerphone or headset light is illuminated before placing the handset back on the hook If you a...

Page 10: ...Volume button when the handset is on the phone and the speaker button is off Press Save except on the Cisco SPA 501G model Using Mute To mute the phone microphone speaker or headset microphone press the Mute button on the phone The button glows red Press the Mute button again to unmute If no audio device is on pressing the Mute key has no effect When switching from the speaker phone to the handset...

Page 11: ...s on hold Only one call can be active at a time Pressing the Hold button places the active call on hold Resuming a Call To resume the call press the flashing red line button for the call On the Cisco SPA 502G press the resume softkey Ending a Call To end a call If you are using the handset hang up If you are using the speakerphone press the Speaker button If you are using the headset either press ...

Page 12: ...to which you want to transfer the call and press dial The call is transferred with no further action required on your part Transferring a Held Call to an Active Call If you have a call on hold and an active call you can transfer one of these calls to the other call connecting the two callers This differs from a conference call because you no longer remain part of the call after the transfer With a...

Page 13: ... from a long distance number you may have to edit the call before returning it Press the edit softkey to edit the call and use the softkey buttons and keypad to edit the number You will need to add a 9 1 for LD calls To view a list of all missed calls If the LCD screen shows a missed call press the miss softkey to view a list of missed calls If the LCD screen does not show a missed call a Press th...

Page 14: ... perform conference calls by calling both numbers and pressing the conf softkey conferencing an active and held call using the confLX softkey Cisco SPA 502G SPA 504G SPA 508G SPA 509G To initiate a conference call STEP 1 Press the conf softkey during an active call The first call is placed on hold a second line is opened and you hear a dial tone STEP 2 Dial the second person s telephone number STE...

Page 15: ...ws the last 60 numbers dialed from your phone Answered Calls Shows the caller ID of the last 60 answered calls Missed Calls Shows the last 60 missed calls Calling from the Call History Lists To dial a number from one of the Call History lists STEP 1 Choose the call STEP 2 Press dial NOTE If the call was from a long distance number you may have to edit the call before dialing it Press the Edit soft...

Page 16: ... You will have to edit the number you are dialing by appending a 9 plus the number or 9 1 if the number is long distance LD Creating Speed Dials You can configure different types of speed dials by logging into the Commportal or using the Commportal Assistant Please see the Commportal user guides or ask your representative for the feature documentation Creating Speed Dials on Unused Line Buttons ST...

Page 17: ...ot configured properly Customizing Your LCD Screen You can customize your LCD screen in several ways Changing the LCD Screen Contrast To adjust the contrast of the LCD screen STEP 1 Press the Setup button scroll to highlight LCD Contrast and press the select button STEP 2 Use the navigation button to adjust the screen contrast Pressing the Left navigation button decreases the contrast Pressing the...

Page 18: ... onto the picture STEP 3 Press ok STEP 4 Press save Turning on the Screen Saver To immediately turn on your phone s screen saver STEP 1 Press the Setup button STEP 2 Scroll to Screen Saver Mode and press activ The screen saver must be enabled in order to immediately activate it Using Ring Tones Each extension of your phone can have a different ring tone You can also create your own ring tones Chan...

Page 19: ...SPA 500 Series IP Phone Advanced User Guide 19 P a g e STEP 1 Press the Setup button STEP 2 Scroll to Reboot and press select STEP 3 Press ok ...

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