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Cisco Smart Business

Communications System

Feature Reference Guide

December 2010

Содержание SMART BUSINESS COMMUNICATIONS SYSTEM

Страница 1: ...Cisco Smart Business Communications System Feature Reference Guide December 2010 ...

Страница 2: ...required to quickly set up a small office network Cisco Configuration Assistant provides Configuration deployment and ongoing network management support for the Cisco Smart Business Communications System Multiple network views Simplified network reporting Drag and drop software updates Troubleshooting This document lists Cisco SBCS system features that can be configured using Cisco Configuration A...

Страница 3: ... supported Voice Deployment Scenarios Key System mode X X Supported for Foreign Exchange Office FXO and T1 E1 channel associated signaling CAS Private Branch Exchange PBX mode X X Support for direct inward dialing DID and direct outward dialing DOD Remote teleworker X X Multisite SBCS deployment X X Up to 5 site multisite deployment Phone VPN client X X Video streaming to IP phone X X Cisco Unifie...

Страница 4: ... handling per FXO port can be customized to redirect to AA operator hunt group shared line Cisco Configuration Assistant 2 2 5 adds support for overlay on CO trunk line Cisco Configuration Assistant 3 0 adds support for detailed FXO trunk settings Analog DID X X Supported only on the expansion voice interface card VIC slot BRI X X T1 PRI including fractional X X E1 PRI including fractional X X T1 ...

Страница 5: ...on phones Basic automatic call distribution X X Night service X X Support for night service schedule night service bell night service call forward and night service toggle code Phone services URL provisioning X X Fax support X X T 37 fax to email X Support for enabling voice mailboxes to receive incoming faxes voice and fax detection fax printing and integration with voicemail notifications or IMA...

Страница 6: ...ting phantom mailbox X Assign a voice mailbox to an extension that is not associated with a physical phone floating extension Unified messaging Internet Message Access Protocol IMAP X X Automatically configured by Cisco Configuration Assistant IMAP client must be configured separately VoiceView Express X X Voicemail notification X Cisco Configuration Assistant 3 0 adds support for voicemail notifi...

Страница 7: ... are supported for Cisco SPA 500 Series and SPA 300 Series IP Phones Flash file management X X Cisco Configuration Assistant 3 0 adds support for uploading and downloading files to the Cisco Unified Communications 500 Series flash from the File Management window Music on hold MOH X X Cisco Unity Express upgrade X X Supported through Cisco Unified Communications 500 Series software pack upgrade Cis...

Страница 8: ...configuring SSL VPN client settings for Cisco SPA525G and SPA525G2 phones day 0 and day 2 Multisite SBCS Deployment H 323 and SIP voice over IP VoIP parameters X X Call admission control CAC X X Dynamic DNS DDNS X X Quality of service QoS traffic shaping X X Cisco Configuration Assistant Switching Feature Support Table 2 lists the switching features that are supported by Cisco Configuration Assist...

Страница 9: ...ss 500 Series only Can be classified as trusted critical business or standard server Trusted For use with Cisco Communications Manager Express same QoS setting as voice VoIP traffic is prioritized Critical For critical servers with QoS set higher than default Business Default setting QoS higher than desktop Internet traffic Standard For servers set to same level as regular desktop Internet traffic...

Страница 10: ... v3 snooping IGMP snooping constrains multicast traffic at Layer 2 by configuring Layer 2 LAN ports dynamically to forward multicast traffic only to those ports that want to receive it Cisco Configuration Assistant Wireless Feature Support Table 3 lists the wireless features that are supported by Cisco Configuration Assistant 2 2 5 and Cisco Configuration Assistant 3 0 Table 3 Cisco Configuration ...

Страница 11: ... Cisco 526 controller only with version 4 2 x x Web login page X X Cisco 526 controller only with version 4 2 x x both internal and customized web login page Convert to LAP Convert authoritative access point AAP to lightweight access point LAP X X Cisco 521 only Reports Inventory X X Cisco 521 LAPs are displayed under their respective Cisco 526 controller AP541N Wireless radios X X Cisco 526 contr...

Страница 12: ...yer SSL VPN X X Split tunneling X X Disable split tunneling X X Uses Dynamic Virtual Tunnel Interface DVTI to allow WAN Internet access only from VPN hub site Security Features Security Setup Wizard X X Cisco SA500 software version 1 1 42 and earlier are not supported by Cisco Configuration Assistant All other SA500 features are configured through the SA500 Configuration Utility which is accessibl...

Страница 13: ...p by step wizard for enabling viewing of video from Cisco PVC2300 or WVC2300 Business Internet Video Cameras on SPA525G and SPA525G2 IP phones Bonjour discovery X X Ability to discover Cisco and third party devices running the Bonjour protocol Devices that can run Bonjour include video cameras and network printers Cisco Configuration Assistant 2 2 can launch the web GUI of Bonjour discovered devic...

Страница 14: ...og phone you can set up only three party conferences Agent availability and hunt groups Voice system features Three options increase the flexibility of hunt groups Dynamic hunt group membership allows an authorized agent to join and leave hunt groups Agent status control allows an agent to manually activate a toggle to temporarily enter a not ready state in which hunt group calls bypass the agent ...

Страница 15: ... lit A receptionist who monitors the line can see that it is in use and can decide not to send additional calls to that extension assuming that other transfer and forwarding options are available BLF for phones is also available refer to the BLF notification feature that follows BLF notification watch mode Users phones and extensions A line button that is configured for watch mode on one phone pro...

Страница 16: ... can display either the name associated with an extension in a local directory or the name associated with an overlay extension Caller ID blocking Users phones and extensions You can block the display of caller ID information for outgoing calls from an extension on a per call basis allowing you to maintain your privacy when necessary The system administrator defines a code for caller ID blocking w...

Страница 17: ...d as a call originating from any Cisco Unified IP Phone that is registered in the Cisco Unified Communications 500 or is routed through the local FXS port Do not disturb DND Users phones and extensions The DND feature prevents incoming calls from audibly ringing a phone When DND is enabled the phone flashes an alert to visually indicate an incoming call instead of ringing and you can answer the ca...

Страница 18: ...one 7931G has a large number of buttons You can select from two fixed button layout formats to assign functions to certain line buttons on the phone to support key system phone behavior Flash softkey and FXO hookflash Users phones and extensions The Flash softkey provides hookflash functions for calls made on analog trunks Certain PSTN services such as three way calling and call waiting require ho...

Страница 19: ...tem features Refer to International languages and tones Leaving multiple voice messages in the same session Voice system features You can leave multiple voice messages for the same or different subscribers without having to hang up and call back to the system each time License upgrades Voice system features An enforced system determines how many phones can register to the system using the Cisco Li...

Страница 20: ...fied Communications 500 needs the current time and date to show on IP phones and time stamp for voice messages NTP reference service allows the application to get the current time and date from an external server which allows all devices in a network to be kept synchronized Night service Voice system features You can configure a different set of phones to ring when night service is enabled You can...

Страница 21: ...tures In a parallel hunt group calls simultaneously ring multiple phones Using parallel hunt groups is also referred to as application level forking because it enables the forking of a call to multiple destinations In versions earlier than Cisco Unified Communications 500 Version 4 3 only SIP phones support parallel hunt groups In Cisco Unified Communications 500 Version 4 3 and later versions SCC...

Страница 22: ...pad and display Services deploy using HTTP from standard web servers You can access these features using the Services and Directories buttons or menu options availability varies by phone model When you press the Services button or choose the Services menu item a menu of configured services appears You can then choose a service from the list and the phone displays the service The following list giv...

Страница 23: ...f and start the bootup process Resetting TAPI session Users phones and extensions TAPI sessions are used for controlling IP phones A Windows desktop application Telephony Service Provider TSP is installed and configured with an application like Microsoft Outlook to control the user s IP Phone The TSP using the Windows telephony API communicates to the UC 500 call control agent to control the opera...

Страница 24: ...vity options SIP trunks are provisioned through SIP service providers that provide PSTN connectivity SIP supplementary services disabling Voice system features The SIP call transfer and call forwarding supplementary services feature introduces the ability of SIP gateways to initiate blind or attended call transfers by passing the call control back to the originating devices Disabling these supplem...

Страница 25: ...er router The product data sheet is at http www cisco com cisco web solutions small_business products routers_switches 500_series_secure_router s index html The Cisco Unified Communications 500 supports a maximum of 10 teleworker sites with a maximum of 5 teleworker phones at each site The VPN client on Cisco SPA525G IP phones can be configured through the Cisco Configuration Assistant Phone VPN S...

Страница 26: ...t is very easy to set up and use Voice hunt group Voice system features You can set up a voice hunt group to ring all phones at one time the voice hunt group is also known as a blast or parallel hunt group VoiceView Express Applications This Cisco Unified Communications 500 Smart Productivity Application for Cisco IP Phones with a larger display allows you to interact with the voicemail system as ...

Страница 27: ...k When you make a call from one video enabled endpoint within the site or site to site over the WAN video is displayed automatically Watch button Users phones and extensions You can configure a button on your IP phone or sidecar to show the status of another IP phone on the network this button is also known as the busy lamp field BLF button Watch status shows a phone idle or in use no matter which...

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