1
Cisco Systems, Inc.
www.cisco.com
Troubleshooting
The CSACS-1121, Cisco SNS-3415, Cisco SNS-3495, Cisco SNS-3515, and Cisco SNS-3595 series appliances
undergoes extensive testing before it leaves the factory. If you encounter problems, use the information in this appendix
to help isolate problems or to eliminate the appliance as the source of the problem.
Although an overtemperature or overvoltage condition is unlikely at initial startup, a discussion of environmental
temperature and voltage monitoring functions is provided in
Regulatory Compliance, page 7
section.
Note:
The procedures in this chapter assume that you are troubleshooting the initial CSACS-1121 series, Cisco
SNS-3415, Cisco SNS-3495, Cisco SNS-3515, or Cisco SNS-3595 series appliances startup, and that the appliance is
in the original factory configuration. If you have removed or replaced components, or changed any default settings, the
recommendations in this chapter might not apply.
This appendix does not cover every possible issue that might occur on an appliance but instead focuses on those events
that are frequently seen by the customer.
This appendix contains:
Troubleshooting Overview, page 1
Problem Solving, page 2
Reading the LEDs, page 5
Product Serial Number Location, page 7
Troubleshooting Overview
At the initial system boot, you should verify the following:
The external power cable is connected, and the proper power source is being applied. For more information, see
Power Considerations, page 8
,
Power Specifications, page 5
,
Powering Up the CSACS-1121 Series Appliance,
page 17
,
Connecting and Powering On the Cisco SNS-3415/3495 Appliance, page 9
,
Connecting and Powering On
the Cisco SNS-3515 or 3595 Appliance, page 8
, and
Troubleshooting the Power and Cooling Systems in the
CSACS-1121 Series Appliance, page 3
.
The appliance fan and blower are operating. See
Airflow Guidelines, page 7
,
Environmental Specifications, page 5
,
and
Troubleshooting the Power and Cooling Systems in the CSACS-1121 Series Appliance, page 3
.
The appliance software boots successfully.
The adapter cards (if installed) are properly installed in their slots, and each initializes (is enabled by the appliance
software) without problems.
When each of these conditions is met, the hardware installation is complete, and you should proceed to perform a basic
configuration. For proper configuration features, see
Chapter 5, “Installing and Configuring the Cisco Secure Access
Control System with CSACS-1121,”
Chapter 9, “Installing and Configuring the Secure Access Control System with the
Cisco SNS-3415 and Cisco SNS-3495,”
Chapter 13, “Installing and Configuring the Secure Access Control System with
the Cisco SNS-3515 and Cisco SNS-3595,”
or the
User Guide for Cisco Secure Access Control System 5.8.1
.
