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Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel:

408 526-4000

800 553-NETS (6387)

Fax:

408 527-0883

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or 
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. 
All other trademarks mentioned in this document or Website are the property of their respective 
owners. The use of the word partner does not imply a partnership relationship between Cisco and any 
other company. (0705R)

© 2008 Cisco Systems, Inc. All rights reserved. 

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The Cisco Unified IP Phone for 
Administrative Assistants

1

What’s on my desk?

2

Hello, thanks for calling

3

Could you hold, please?

4

Let me transfer you

5

Can’t talk right now

6

My phone, your number

7

We (all) need to talk

8

I’ll call you

9

Tips & hints

1  

What’s on my desk?

Congratulations! Your new Cisco Unified IP Phone 
has arrived. It can help you manage your boss’s 
phone communications by enabling you to:

  •

Share your boss’s phone extension on your 
phone so you can 

answer

 calls, 

transfer

 calls, 

and 

forward

 calls to voice mail.

  •

Set up and manage impromptu phone 

conferences

.

  •

Make phone calls more efficiently using 

speed 

dial

predial

, and 

redial

.

  •

View 

current

 and 

missed

 

calls

.

  •

Handle calls on 

multiple lines

 (if available).

2  

Hello, thanks for calling

When a new call rings on your phone, you’ll see 
these indicators:

  •

A flashing amber line button 

.

  •

An animated icon 

 next to the button.

  •

A call window that displays caller ID.

To answer the call, lift the handset. Or press the 
flashing amber button 

 or the 

Answer

 softkey.

If you get a second call while you’re talking on the 
first call, a second window opens.

Press the 

Answer

 softkey to connect the second call 

, which puts the first call on hold 

 

automatically.

Keep these tips in mind when you’re handling 
multiple calls:

  •

The softkeys across the bottom of your phone 
screen affect the 

active 

window only.

  •

The active window is darker than the other 
windows.

  •

You can use the navigation button below your 
phone screen to move between windows.

3  

Could you hold, please?

To put a call on hold, press the 

Hold

 softkey. 

The hold icon 

 appears and the line button 

flashes green

.

To retrieve a call from hold, press the flashing 
green button or the 

Resume 

softkey.

Keep in mind:

  •

Pressing the 

Answer

 softkey to connect a new 

call puts an existing connected call on hold 
automatically.

  •

Before using 

Resume

, make sure the 

appropriate call window is active (the active 
window is darker). If necessary, navigate to it.

4  

Let me transfer you

To transfer a call:

1.

Start from a connected call 

 (not on hold).

2.

Press the 

Transfer

 softkey.

3.

Dial the transfer recipient’s number (or use 
speed dial).

4.

Wait for the recipient to answer or skip to

 

Step 5.

5.

Press 

Transfer 

again to complete the transfer.

5  

Can’t talk right now

Using Immediate Divert

To easily send a call to voice mail, just press 

iDivert

 

when the call is ringing, connected, or on hold.

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