Cisco 8962 User Manual Download

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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP)

Your Phone

This chapter describes the features of the Cisco Unified IP Phones 8961, 9951, and 9971.

Cisco Unified IP Phone 8961

The Cisco Unified IP Phone 8961 provides these features:

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Phone connections

•

Footstand

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Phone-display viewing angle

•

Buttons and hardware

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Phone screen

•

Power-save mode

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Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

Summary of Contents for 8962

Page 1: ...Cisco Unified IP Phones 8961 9951 and 9971 Cisco Unified IP Phone 8961 The Cisco Unified IP Phone 8961 provides these features Phone connections Footstand Phone display viewing angle Buttons and hardware Phone screen Power save mode Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network ...

Page 2: ...l 6 Handset connection 3 AC power wall plug optional 7 Analog headset connection headset optional 4 Network port 10 100 1000 SW with IEEE 802 3af and 802 3at power enabled 8 Anti theft security lock connector lock optional 277213 8 Computer Network Computer Network 2 3 4 5 6 7 1 Computer Network Computer Network ...

Page 3: ... in the maximum device count For example your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products count as several USB devices For more information see your system administrator 1 USB port 2 Accessory connector ...

Page 4: ...the footstand to the back of the phone Note Connecting and disconnecting the footstand may require a little more force than you expect 1 Insert the curved connectors into the lower slots 2 Lift the footstand until the connectors snap into the upper slots 1 1 2 2 2 2 1 1 193118 ...

Page 5: ...osite directions to adjust the angle The Cisco Unified IP Phone 9971 is shown Buttons and Hardware Your phone provides quick access to your phone lines features and call sessions Programmable feature buttons left side Use to view calls on a line or access features such as speed dial or All Calls These buttons are also called feature buttons Session buttons right side Use to perform tasks such as a...

Page 6: ...een Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys 1 8 12 11 13 10 9 14 18 20 19 15 16 17 5 6 7 2 3 4 194674 ...

Page 7: ...s can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption Flashing amber Ringing call Pressing this button answers the call Solid green May be a connected call or an outgoing call that is not yet connected If the call is connected pressing this button displays the call details or the participants of a conference call If the call is not yet co...

Page 8: ...phone audio path does not change until a new default audio path is selected for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 12 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red 13 Headset button Selects the headset as the default audio path and initiat...

Page 9: ...ed feature buttons Each corresponds with a phone line speed dial and calling feature Pressing a button for a phone line displays the active calls for that line If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top Then it is recommended that you keep your phone in the All Calls view Color LEDs indicate the line s...

Page 10: ...10 OL 23119 01 Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen Phone with a Single Line 197159 ...

Page 11: ...r example if you want to access the Forward All or New Call softkeys while you are on a call 3 Session button label for connected call Displays information such as phone number and duration about a connected call on the line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 Session button label for held...

Page 12: ...and time and information such as phone number about the selected line If you are on a call and highlight the header instead of a call the softkeys that display are the same as those that display when the phone is idle This is useful for example if you want to access the Forward All or New Call softkeys while you are on a call 3 Session label with Connected Call icon Displays information such as ca...

Page 13: ...oming call without having to scroll down the call list and select the call 7 Speed dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button This is useful if you tend to have more than five active calls on your phone 8 Nonprimary line labels Display calls and information about nonprimary phone lines 9 All Calls label Displays if the All Calls...

Page 14: ...press the down arrow on the Navigation pad and then press the Select button Highlight the Network Setup menu then press 1 to open the submenu Select a line to use a calling feature when the line is idle Press the line button Indicators of your line selection include The selected line is displayed on the phone screen header Color of the icon on the line label changes to blue Press the line button a...

Page 15: ...andset Rest Your system administrator may have mounted your phone on a wall With a wall mounted phone you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle 1 Remove the handset from the cradle and pull the plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Hold the tab between two fingers with the corner notches facing you 4 Line up the t...

Page 16: ...9951 provides these features Phone connections Bluetooth Footstand Phone display viewing angle Buttons and hardware Phone screen Power save mode Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network ...

Page 17: ...port connection but required for a wifi connection 7 Analog headset connection headset optional 3 AC power wall plug optional 8 USB port 4 Network port 10 100 1000 SW with IEEE 802 3af and 802 3at power enabled 9 Anti theft security connector lock optional 5 Computer port 10 100 1000 PC connection 10 Camera pin holes for Cisco Unified Video Camera 277214 8 9 2 3 4 5 6 7 1 Computer Network Computer...

Page 18: ... devices on the back port Many third party USB products count as several USB devices For more information see your system administrator Bluetooth Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth You can add and pair up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone 1 USB port 3 Speaker...

Page 19: ...ager 8 5 SIP 19 Related Topics Bluetooth Headsets page 126 Footstand If your phone is placed on a table or desk connect the footstand to the back of the phone 1 Insert the curved connectors into the lower slots 2 Lift the footstand until the connectors snap into the upper slots 1 1 2 2 2 2 1 1 193118 ...

Page 20: ...ite directions to adjust the angle The Cisco Unified IP Phone 9971 is shown Buttons and Hardware Your phone provides quick access to your phone lines features and call sessions Programmable feature buttons left side Use to view calls on a line or access features such as speed dial or All Calls These buttons are also called feature buttons Session buttons right side Use to perform tasks such as ans...

Page 21: ...ified Communications Manager 8 5 SIP 21 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys 1 8 12 11 13 10 9 14 18 20 19 15 16 17 5 6 7 2 3 4 194674 ...

Page 22: ...tely dim and brighten or appear solid glow without interruption Flashing amber Ringing call Pressing this button answers the call Solid green May be a connected call or an outgoing call that is not yet connected If the call is connected pressing this button displays the call details or the participants of a conference call If the call is not yet connected pressing this button ends the call Pulsing...

Page 23: ...l During a call the button is lit green The speakerphone audio path does not change until a new default audio path is selected for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 12 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red 13 Headset button Select...

Page 24: ...d calling feature Pressing a button for a phone line displays the active calls for that line If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top Then it is recommended that you keep your phone in the All Calls view Color LEDs indicate the line state Amber Ringing call on this line Green Active or held call on t...

Page 25: ... 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 8 5 SIP 25 Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen Phone with a Single Line 197159 ...

Page 26: ... and duration about a connected call on the line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 Session label for held call Displays information such as phone number and duration about a held call on the line Pressing the corresponding session button resumes the held call The timer counts the call du...

Page 27: ...mary line is selected and the information displayed is for the primary line only 2 Header Displays the date and time and information such as phone number about the selected line 3 Session label with Connected Call icon Displays information such as call status and duration about a connected call associated with the selected line The timer counts the call duration in minutes and seconds MM SS until ...

Page 28: ...f your system administrator has assigned the Answer feature to the programmable feature button Pressing this label or the corresponding button answers the oldest incoming call without having to scroll down the call list and select the call 7 Speed dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button 8 Nonprimary line labels Display inform...

Page 29: ...nu item and press the item number on the keypad Or press the down arrow on the Navigation pad and then press the Select button Highlight the Network Setup menu then press 1 to open the submenu Select a line to use a calling feature when the line is idle Press the line button Indicators of your line selection include The selected line is displayed on the phone screen header Color of the icon on the...

Page 30: ...nted your phone on a wall With a wall mounted phone you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle 1 Remove the handset from the cradle and pull the plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Hold the tab between two fingers with the corner notches facing you 4 Line up the tab with the slot in the cradle and press the tab e...

Page 31: ...The Cisco Unified IP Phone 9971 provides these features Phone connections Wireless connection and bluetooth Footstand Phone display viewing angle Buttons and hardware Phone screen Power save mode Phone display cleaning Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network ...

Page 32: ...32 OL 23119 01 277215 8 9 2 3 4 5 6 7 1 Computer Network Computer Network 10 11 ...

Page 33: ...Anti theft security lock connector lock optional 4 Network port 10 100 1000 SW with IEEE 802 3af and 802 3at power enabled 10 Camera pin holes for Cisco Unified Video Camera 5 Computer port 10 100 1000 PC connection 11 Secure Digital I O SDIO slot not used for this release 6 Handset connection 1 USB port 3 Speaker port for output to optional external speakers 2 Accessory connector such as for conn...

Page 34: ...the back port Many third party USB products count as several USB devices For more information see your system administrator Wireless Connection and Bluetooth Your phone can be connected to a wireless network using 802 11a or 802 11b g but your system administrator sets up the connection For more information see your system administrator Your phone supports Bluetooth Class 2 technology when the hea...

Page 35: ...If your phone is placed on a table or desk connect the footstand to the back of the phone Note Connecting and disconnecting the footstand may require a little more force than you expect 1 Insert the curved connectors into the lower slots 2 Lift the footstand until the connectors snap into the upper slots 1 1 2 2 2 2 1 1 193118 ...

Page 36: ...e your hands back and forth in opposite directions to adjust the angle Buttons and Hardware Your phone provides quick access to your phone lines features and call sessions Use the feature buttons on the left to view calls on a line or access features such as speed dial or All Calls Use the call session buttons on the right to perform tasks such as making a call answering a call or resuming a held ...

Page 37: ...P 37 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys Phone screen items such as menu options and softkeys are touch sensitive 1 7 11 10 12 9 8 13 17 19 18 14 15 16 4 5 6 3 2 194675 ...

Page 38: ...ll state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption Flashing amber Ringing call Pressing this button answers the call Solid green May be a connected call or an outgoing call that is not yet connected If the call is connected pressing this button displays the call details or the participants of a conference call If the call i...

Page 39: ...cks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until a new default audio path is selected for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 11 Mute button Toggles the microphone on or off during a call When the microphone is muted the butto...

Page 40: ...peed dials and calling features Pressing a button for a phone line displays the active calls for that line If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top Then it is recommended that you keep your phone in the All Calls view Color LEDs indicate the line state Amber Ringing call on this line Green Active or ...

Page 41: ...hone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 8 5 SIP 41 Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen Phone with a Single Line ...

Page 42: ...ary line label Displays the primary line phone information 3 Session label Displays information such as call status and duration about active calls associated with the selected line Calls are displayed in order of the oldest at the top to the newest The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 New ...

Page 43: ...Your Phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 8 5 SIP 43 ...

Page 44: ...l status and duration about held calls associated with the selected line Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Pressing the session button next to a Held Call icon resumes the held call for that session The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minute...

Page 45: ...he primary phone line Look for the blue icon on the line label to see which line is selected In this case the primary line is selected and the information displayed is for the primary line only Task Action Example Scroll to highlight an item Press the Navigation pad Highlight a call from the missed call list Scroll to a different page of a listing by touch Quickly press and drag your finger on the...

Page 46: ...ctive calls Double tap the line label Indicators of your line selection include The selected line is displayed on the phone screen header Color of the icon on the line label changes to blue Double tap the line label then press the Forward All softkey to forward calls on that line Change the line view while on a call Select a different line by double tapping the label for the other line If you are ...

Page 47: ...he blank phone screen or pick up the handset Phone Display Cleaning Before cleaning the phone display disable the phone screen by pressing the Select button until you see the message Touchscreen Disabled The phone screen will re enable automatically after 60 seconds To re enable the phone screen manually after cleaning press the Select button until you see the message Touchscreen Enabled Caution U...

Page 48: ...lip out of the cradle 1 Remove the handset from the cradle and pull the plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Hold the tab between two fingers with the corner notches facing you 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Return the handset to the handset rest 2 1 3 192897 4 ...

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