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Callscape 100

User guide

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Summary of Contents for CALLSCAPE 100

Page 1: ...Callscape 100 User guide ...

Page 2: ......

Page 3: ...is user guide we ve included helpful tips and useful notes They are shown in grey boxes Introduction 4 System requirements 5 Product Overview 6 Setting up 7 Installing and configuring the software 10 Getting started 14 Technical information 16 Help 18 Index ...

Page 4: ...ou many years of quality service Please read the instructions carefully before use and retain this user guide for future reference For your records Date of purchase Place of purchase Serial number on base of Callscape box Purchase price If you have any problems operating Callscape which neither the on line help nor this guide can solve please call the Callscape Helpline on Lo call 0345 585079 ...

Page 5: ... with a 486 DX or higher processor 16 Colour VGA graphics 256 colour or greater SVGA recommended At least 10Mb free hard disk space 8Mb RAM Windows 3 1 or Windows 95 Mouse 1 spare serial port A Touchtone telephone BT s Caller Display Service or other compatible services Other BT Select Services or FeatureLine optional If you would like more details on any of BT s Select Services please call Freefo...

Page 6: ...s and if you subscribe to Caller Display all your incoming calls as well 2 Powerful software for storing and managing telephone numbers and contact information logging your calls and keeping notes relating to your telephone activity It offers an easy way of enjoying the benefits of using all the services offered by BT s Select Services or Featureline and combining them with the facilities offered ...

Page 7: ...ptor Callscape software on 4 floppy disks Your Callscape box needs to be connected to a a telephone socket b your telephone c a serial port in your computer d a mains supply 1 Connecting up Plug the phone cable from the Callscape box into your BT telephone socket If you do not have a BT socket call Freefone 0800 800 800 business or Freefone 0800 800 150 residential and ask for a BT engineer to com...

Page 8: ...elephone into the socket on your Callscape box 3 Plug the computer connection lead into a spare serial port on your PC If the port on your PC has more than 9 pins you will need to use an adaptor available separately from high street retailers ...

Page 9: ...g up 9 4 Plug the mains power cord into the round socket on your Callscape box 5 Plug the 3 pin mains adaptor into the power supply Once the power is connected the red light on your Callscape box will come on ...

Page 10: ... Callscape Setup dialogue box This will give you the options of Express or Custom setup Click on Express setup Custom setup allows you to select specific components for installation and is only recommended if you are an experienced user who may already have installed telephony or data exchange software on your PC The Callscape setup screen will prompt you to insert Disk 2 and Disk 3 Callscape conf...

Page 11: ...r 3 way Calling Callscape will display active buttons on the main screen to show when they can be used Friendly prompts and dialogue boxes will be provided to make these services easier to operate Use this screen to tell Callscape which services you subscribe to by clicking on the relevant boxes to enter an X Then click on OK to confirm your settings ...

Page 12: ...ck the FeatureLine button to display the codes used to control these services The most commonly used settings have been provided as a default To change the buttons operation click the appropriate box and edit the text Click on OK to confirm your settings Click USER DEFINED if you do not wish to use FeatureLine or the Select Service facilities You can define your own button codes instead ...

Page 13: ...r as required this may vary between different computers If unsure use number 1 It is easy to change this later if necessary by selecting APPLICATION then SERIAL PORT SETUP from Callscape s main menu You are now ready to start using Callscape You can change your selections at any time from the APPLICATION menu on Callscape s main screen If Callscape reports that it cannot find the hardware first ch...

Page 14: ...ns and operations of the system Working through the demonstration will help you understand the system and how it works To install the demonstration follow the instructions printed on the disk The extensive on line help manual covers every Callscape feature how to use it and how to tailor it to meet your own requirements To use the on line help click on Callscape s Help menu option You can then use...

Page 15: ...and organisational tool Integrating the power of your computer with the facilities offered by BT s Select Services it can be easily tailored to suit your particular business and organisational needs The system consists of a small box that connects your telephone to your computer and records the numbers of all your outgoing calls and if you subscribe to Caller Display service all your incoming call...

Page 16: ... switchboards is available from BT on Freefone 0800 800 800 However even with a compatible switchboard it cannot be guaranteed that Callscape will operate correctly under all possible conditions of connection Specifically most switchboards do not use Caller Display Service CDS compatible signalling to provide details of incoming calls Those Callscape features that use this information will therefo...

Page 17: ...f telephones and other items of apparatus connected to the line by those sockets to ensure that each telephone will ring Each telephone or item of apparatus has a Ringer Equivalence Number REN In most cases a standard line should provide enough current for two or more telephones or items of apparatus if the RENs add up to no more than four Callscape has a REN of 1 Warning The apparatus is only des...

Page 18: ...s instead of the more modern 9 An adaptor can be purchased from computer retailers The Callscape setup programme reports that a file is already in use and refuses to install it You should close all other programs before running Setup However if this problem does occur simply select the Skip option In most cases Callscape will still install and run correctly However if Callscape will not run proper...

Page 19: ...o be deactivated to save power Check your PC manufacturer s instructions to see if this is possible Callscape does not respond at all if I lift my telephone receiver Callscape does not seem to record outgoing calls I make from my telephone Check that your telephone is plugged directly into the socket on the back of the unit Callscape will not record details of calls made from another extension Sel...

Page 20: ... User Preferences you can also define the time it remains visible for Ensure this is long enough for you You can re position the pop up box for Call Alert Check you have not moved it to the edge of the screen Calls are not being logged when my PC is switched off Check that the box remains powered up Logged calls seem to be shown as having been made at the wrong time The time of logged calls is tak...

Page 21: ...but it can seem slow on low specification machines Follow the instructions in the Microsoft Windows user guide for optimising your system s speed Callscape will automatically log all incoming and outgoing calls A large calls log can reduce overall speed You can limit the maximum size of the log in User Preferences If the number of records in the log exceeds this number then the oldest calls will b...

Page 22: ... the copyright in the Documentation is protected by United Kingdom copyright law and international copyright treaty provisions This Licence is not a sale of the Program s recorded on the diskettes or any copyright in them 2 You may use the Program s on a single machine this licence covers all users on that machine or remove the Program s from one machine and load them onto another and make copies ...

Page 23: ...e date of delivery as evidenced by the receipt BT s entire liability and your only remedy under this warranty is at BT s option either return of the purchase price or replacement of the diskettes which are returned to BT postage paid with a copy of the receipt This limited warranty does not apply to diskettes which fail as a result of accident misapplication or abuse not the fault of BT If BT repl...

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Page 25: ...nnecting up 7 Configuring Callscape 11 Demonstration disc 14 Featureline 12 Help 18 Installation 10 Mains power 9 On line help 14 REN 17 Serial port 13 Software installation 10 Software licence agreement 22 System requirements 5 Technical information 16 ...

Page 26: ...ve standard conditions of contract Nothing in this publication forms any part of any contract Touchtone is a registered trade mark of British Telecommunications plc in the UK British Telecommunications plc 1996 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in Malaysia Issue 1 3 97 Designed by The Art Design Partnership Limited CE compliant to 89 336 E...

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