Broadconnect IP Office 1120E Installation Manual Download | Manualshive

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Issue 04 c - (Friday, November 25, 2011)

1100/1200 Series Phone Installation

IP Office Release 8.0

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Summary of Contents for IP Office 1120E

Page 1: ...Issue 04 c Friday November 25 2011 1100 1200 Series Phone Installation IP Office Release 8 0 ...

Page 2: ...nd use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means establish...

Page 3: ...Files 15 2 2 Enable SIP Phone Support 17 2 3 File Server Settings 18 2 4 User Extension Creation 19 2 5 Licensing 19 2 5 1 Checking the Serial Number 19 2 5 2 Adding Licenses 20 2 5 3 Reserving Licenses Phone Installation 3 22 3 1 Automatic Migration Method 23 3 1 1 Migration 24 3 1 2 Error Handling 25 3 2 Method 1 25 3 3 Method 2 26 3 4 Method 3 28 3 5 Method 4 29 3 6 Method 5 30 3 7 Factory Rese...

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Page 5: ...1100 1200 SIP Installation Page 5 Issue 04c Friday November 25 2011 IP Office Release 8 0 1100 1200 Phone Installation Chapter 1 ...

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Page 7: ...e system These are the only phones from the 1100 and 1200 Series that are supported 1120E Telephone 1140E Telephone 1220 Telephone 1230 Telephone 1100 Series The 1120E and 1140E are supported The 1100 Series 18 button Key Expansion Module is also supported with up to 3 modules attached to a phone 1200 Series The 1220 and 1230 are supported The 1200 Series 12 button LCD Key Expansion Module is supp...

Page 8: ...e Systems The 1100 1200 Series phones are supported on the following IP Office systems The control unit must be an IP500 or IP500v2 running IP Office Release 6 1 or higher software If installed with earlier versions of IP Office software these phones will operate as third party IP end points They will require a 3rd Party IP Endpoint license will only support basic telephony features equivalent to ...

Page 9: ...ation During boot up the phones use HTTP to request files from a provisioning file server For IP Office operation installation is only supported using the control unit s memory card as the file server for the phones For IP500v2 control units the System SD card is used This is a mandatory card that is present in all IP500v2 systems For IP500 control units the optional Compact Flash card slot is use...

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Page 11: ...1100 1200 SIP Installation Page 11 Issue 04c Friday November 25 2011 IP Office Release 8 0 IP Office Configuration Chapter 2 ...

Page 12: ...nt the IP Office system to perform DHCP for telephones Before installing any 1100 or 1200 Series phones the following processes should be completed to prepare the system to support those phones 1 Ensure that the installation pre requisites have been met 2 Load the 1100 1200 Software Files onto the system 3 Enable SIP Phone Support 4 Check the System File Server Settings 5 User and Extension Creati...

Page 13: ...er the firmware is copied onto the card as part of that process o If this option was used a manual reboot of the phone is required in order to install the new firmware If the system was upgraded using IP Office Manager s Upgrade Wizard if the Upload System Files option was selected the firmware is copied onto the card as part of that process The Upload System Files option is enabled by default If ...

Page 14: ...rd before it is removed from the system 1 Using IP Office Manager select File Advanced Memory Card Command Shutdown 2 The Select IP Office menu is displayed 3 Select the telephone system and click OK 4 Enter the name and password for the system These are the same as used for configuring the system 5 You are prompted to confirm which card you want to shutdown Select System and click OK 6 On the bac...

Page 15: ...1200 Series phones 1 Using IP Office Manager retrieve the configuration from the system 2 Select System 3 Select the LAN1 or LAN2 tab depending on which of the system s LAN interfaces you want to use to support SIP extensions a Note the IP Address settings for the LAN These will be used as the file provisioning address for the 1100 1200 SIP phones b If the system is going to be used as the DHCP se...

Page 16: ...5 Select the SIP Registrar tab a These settings are used for all SIP extensions registering with the system Accept the defaults b If you want to allow the user and extension entries to be automatically created when each SIP extension is registered check that Auto create Extn User is enabled 6 If you have made any changes click OK and save the configuration back to the system ...

Page 17: ... uses in that DHCP response For 1100 1200 Series phones the Phone File Server type should be set to Memory Card or Custom Phone File Server Type DHCP Response uses HTTP Source TFTP Source Custom HTTP Server IP Address TFTP Server IP Address Memory Card LAN IP Address LAN IP Address Manager LAN IP Address Manager PC IP Address TFTP Server IP Address Default 0 0 0 0 Broadcast This address is used in...

Page 18: ...User setting on the system s System LAN1 SIP Registrar tab This setting can be disabled after installation of the 1100 1200 Series phones to prevent additional unplanned SIP extension registration Manual Creation Using IP Office Manager you can add entries for SIP extensions and extension users before those extensions are added to the system 1 Using IP Office Manager receive the configuration from...

Page 19: ... unique to the System SD card fitted to the system For IP500 control units that number is unique to the smart media card inserted in the back of the control unit The licenses are issued against a unique feature key that number is unique to the System SD card fitted to the system For any licenses entered into the system configuration to be valid they must be licenses issued against that serial numb...

Page 20: ...ed when new extensions added to the system manage to register first following a system reboot 1 Using IP Office Manager receive the configuration from the telephone system 2 Select Extension and then select the SIP extension 3 Select the VoIP tab 4 The Reserve Avaya IP endpoint license setting is used to reserve an existing license for the extension 5 Repeat the process for any other SIP extension...

Page 21: ...1100 1200 SIP Installation Page 21 Issue 04c Friday November 25 2011 IP Office Release 8 0 Phone Installation Chapter 3 ...

Page 22: ...er to the section Loading Software Files for more information After applying the Migration patch the BCM comes online and you are able to migrate the applicable IP sets to IPO through the automatic procedure outlined in Migration Cases After the migration the user can log in to the phone as a SIP user as described at the ends of Method 1 and Method 3 Before you proceed be aware of the assumptions ...

Page 23: ...ce IP information prior to migrating the firmware It will also display a Migrate Now button under the Migrate Sets to IPO tab Important If the BCM is acting as the DHCP server switch off the DHCP in BCM Conversely keep the IPO ready up and running Switch on the DHCP of the IPO if the IPO is to act as the DHCP server Once you have entered the TFTP IP information and you are ready to proceed navigat...

Page 24: ... running IPO to the network Note If you were unable to disconnect connect each system within the required timeframe or if some or all of the sets are still not migrated perform one of the following actions Reboot the sets which are not migrated or Power Off On the PoE to which the sets are connected Case 2 The IP addresses of BCM and IPO are different Note No time window applies The BCM and IPO ca...

Page 25: ...he Service key English labeled set or the globe icon key icon labeled set b Navigate down to item 3 Network configuration c Soft keys display Apply Auto Cancel d Press Auto e Right navigate until you see DHCP Enable f If deselected select the check box by pressing the Auto soft key g Navigate down to item 12 Provision Server h If deselected select the check box by pressing the Auto soft key i Pres...

Page 26: ...pleted Follow the additional steps below a Press the Service key English labeled set or the globe icon key icon labeled set b Select Device Settings Enter the default password 26567 738 color set c Navigate down to item 9 Provision Server d Make sure the check box is selected If not press Auto e Press Apply 5 The phone reboots twice and shows SIP firmware name 04 xx xx xx on the second reboot A se...

Page 27: ...Protocol Check that the protocol is set to TFTP n Press Apply 3 The phone reboots and shows the SIP firmware name 04 xx xx xx A set of files get downloaded by the phone 4 When the User Login prompt screen shows up and the SIP domain on the screen matches the IP Office IP address the upgrade process is not yet completed Follow the additional steps below a Press the Service key English labeled set o...

Page 28: ...ddress of the IP Office system Press OK f Press Apply 3 The phone reboots twice and shows SIP firmware name 04 xx xx xx on the second reboot A set of files get downloaded by the phone 4 When the User Login prompt screen shows up and the SIP domain on the screen matches the IP Office system IP address the upgrade process is not yet completed Follow the additional steps below a Press the Service key...

Page 29: ...e Man soft key f Navigate down to item 9 Provision Server g If selected deselect the check box by pressing the Man soft key h Press the Cfg soft key i Scroll down through the options until you see DHCP 0 N 1 Y j Enter 0 to disable DHCP and press the down arrow k Populate Set IP address IP netMask and IP gateway values as appropriate to your network e g Set IP 192 168 43 114 Netmask 255 255 255 0 G...

Page 30: ...t string This can be done when the phone is idle or when starting 7 If the string was recognized the phone will display Reset to Factory Settings 8 Press Yes to complete the reset to factory procedure Press No to quit without resetting the phone 3 8 Recovery Process The two processes below can be used to attempt to recover a phone to a known state in order to upgrade or install The BootC method is...

Page 31: ...rovisioning server to the IP address of the PC running the TFTP server that is IP Office Manager and apply the settings If using the SIP firmware configuration menu make sure to configure the provisioning server protocol to TFTP If using the SIP firmware this protocol setting appears when OK is pressed after entering the provisioning server IP address 3 The phone reboots and attempts to do a TFTP ...

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Page 33: ...1100 1200 SIP Installation Page 33 Issue 04c Friday November 25 2011 IP Office Release 8 0 ...

Page 34: ...y related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in acco...

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