Bose QuietControl 20, Care And Maintenance

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Care and maintenance
Cleaning your headphones
Applies to:

QC20 noise cancelling headphones – Apple devices

QC20 noise cancelling headphones – Samsung/Android™ devices

QuietControl 30 wireless headphones

Bose Hearphones
It's important to clean the ear tips and earbuds of all Bose® in-ear headphones and headsets,
including the fine mesh screens on each earbud. This helps to ensure the best audio
performance. Even a small amount of debris can cause the sound to fade or cut out altogether.

To clean the ear tips, remove them from the earbuds and wash them with mild soap.
Make sure you thoroughly rinse and dry them with a soft cloth (allow them to
completely dry before reattaching them to the earbuds)

To clean the earbuds, remove the ear tips from the earbuds and lightly brush the mesh
screens with a soft dry cloth (be careful not to push ear wax into the mesh surface or
port hole). Then reattach the ear tips

To deep clean the mesh screen, follow these steps:
1. Remove the tips from the earbuds
2. Apply a small amount of hydrogen peroxide (maximum concentration, 3%) to the mesh
surface of the earbud using a soft cloth or tissue (be careful not to allow excess liquid to
enter the open port on the earbud)
3. Let the earbuds sit for five minutes to allow the wax to soften
4. Wet a soft-bristled toothbrush with hydrogen peroxide (maximum concentration, 3%)
and gently scrub the mesh screen to loosen and remove the wax without allowing
excess hydrogen peroxide to enter the open port on the earbud
5. After the mesh surface is clean, gently shake out any excess liquid and debris, and dry
the earbud with a soft cloth
6. Reattach the ear tips
Caring for your Bose® product
Applies to:

QC20 noise cancelling headphones – Apple devices

QC20 noise cancelling headphones – Samsung/Android™ devices
There are a few simple things you can do to maintain your headphones.