Black Box IPBX1224 Installation Manual Download

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BLACK BOX

Installation Guide

Enables your office to communicate through both telephone and VoIP lines.

Hybrid PBX and VoIP Gateway with (4) or (12) FXOs

IPBX424

IPBX1224

Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)

FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746

Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018

Web site: www.blackbox.com • E-mail: [email protected]

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Summary of Contents for IPBX1224

Page 1: ... FXOs IPBX424 IPBX1224 Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Customer Support Information ...

Page 2: ...on SIPGate is a registered trademark of Indigo Networks GmbH Firefox is a registered trademark of Moziilla Foundation SanDisk Ultra and CompactFlash are registered trademarks of SanDisk Corporation SNOM is a registered trademark of Snom Technology AG babyTEL is a registered trademark of Voice Data Systems Inc Yealink is a registered trademark of Xiamen YeaLink Network Technology Co Ltd Any other t...

Page 3: ...en the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate ...

Page 4: ...an el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación o como se indique en el aparato 12 Precau...

Page 5: ...rs and Installation Warnings 18 3 2 2 Step 2 Install the Hybrid PBX and VoIP Gateway 18 Step 2A Install Auxiliary Memory 18 Step 2B Connect Power 18 Step 2C Connect All Cables 18 3 2 3 Step 3 Run the Setup Wizard 19 Step 3A Review the Installation Checklist 21 Step 3B Configure Administrator Account Credentials 22 Step 3C Set the System Date and Time 23 Step 3D Configure Network Settings 24 Step 3...

Page 6: ... of Contents Step 4F Voicemail to Email 49 3 2 5 Step 5 What s Next 49 Step 5A Create a Custom VoIP Template 49 Step 5B Configure Port Forwarding 50 Step 5C Customize the Sample IVR 50 Step 5D Record Voicemail Messages and Set Passwords 50 ...

Page 7: ...orts for connection to the telephone network 2 FXS ports for connecting a phone or fax machine 4 10 100 Mbps auto MDI X Ethernet ports 2 USB ports 1 audio input mono jack 1 audiio output mono jack IPBX1224 12 FX0 ports for connection to the telephone network 2 FXS ports for connecting a phone or fax machine 4 10 100 Mbps Auto MDI X Ethernet ports 2 USB ports 1 audio input mono jack 1 audiio output...

Page 8: ...way with 4 FXO International power supply with three plug types 3 ft 0 9 m Category 5e RJ 45 cable 2 RJ 12 line splitters 2 RJ 12 telephone cable 2 rackmounting brackets IPBX1224 Hybrid PBX and VoIP Gateway with 12 FXO International power supply with three plug types 3 ft 0 9 m Category 5e RJ 45 cable 6 RJ 12 line splitters 6 RJ 12 telephone cable 2 rackmounting brackets 2 3 Related Documentation ...

Page 9: ...X424 back panel Table 2 1 IPBX424 components Number Component Description 1 5 Status LEDs 4 FXO 1 Circle See Table 2 3 2 2 USB ports USB Ports 1 and 2 3 Reset button Press with a paper clip or other object to reset the Hybrid PBX and VoIP Gateway 4 Barrel connector for Power Links to power cord 5 1 RCA connector Used for audio in 6 1 RCA connector Used for audio out 7 3 RJ 45 ports Connects to LAN...

Page 10: ...nts Number Component Description 1 5 Status LEDs 4 FXO 1 Circle See Table 2 3 2 2 USB ports USB Ports 1 and 2 3 Reset button Press with a paper clip or other object to reset the Hybrid PBX and VoIP Gateway 4 Barrel connector for Power Links to power cord 5 1 RCA connector Used for audio in 6 1 RCA connector Used for audio out 7 3 RJ 45 ports Connects to LAN 1 2 and 3 8 1 RJ 45 port Links to WAN 9 ...

Page 11: ...way is fully operational All lights On The Hybrid PBX and VoIP Gateway is not operational because of a fault Possible causes include incompatible USB auxiliary memory device is installed corrupt firmware or hardware failure Ethernet port status lights Each Ethernet port has two status lights Table 2 4 Ethernet port status lights LED Status Description Left Off Port is operating at 10 Mbps On Port ...

Page 12: ...or connection to a PA system for paging Ethernet ports Both Hybrid PBX and VoIP Gateway models have four 10 100 Mbps Ethernet ports with RJ 45 connectors The ports are split into the following two categories LAN and WAN LAN ports Ports 1 2 and 3 are LAN ports These ports are generally used to connect the PBX to a local area network LAN They can also be used to connect directly to a computer or SIP...

Page 13: ...over support IPBX424 FX2 is connected to FXO1 IPBX1224 FXS2 us connected to FXO9 FXO ports The FXO ports are used to connect the Hybrid PBX and VoIP Gateway to analog phone lines Support varies by model as follows Table 2 6 Number of FXO ports supported Model FXO ports IPBX424 4 IPBX1224 12 ...

Page 14: ... 192 168 1 1 192 168 0 2 Router This router and the connection between the two networks are only needed if the SIP phones require Internet access Figure 3 1 Example 1 In this scenario the connection to the VoIP provider is made using the LAN Port 1 on the Hybrid PBX and VoIP Gateway Traffic from the SIP phones green line reaches the Hybrid PBX and VoIP Gateway on its LAN port and is then sent to t...

Page 15: ...1 0 24 DHCP Gateway and DHS server set to 192 168 1 1 Hybrid PBX and VoIP Gateway IPBX424 192 168 1 1 LAN port 1 192 168 1 2 All devices are on the same subnet 192 168 1 0 24 Gateway Router DHCP server is off WAN port with static public IP address Managed switch with PoE support Figure 3 2 Example 2 As in Example 1 the Hybrid PBX and VoIP Gateway acts as the DHCP for the network allowing it to aut...

Page 16: ...RJ 12 line splitter 2 6 RJ 12 telephone cable 2 6 Rackmounting brackets 2 2 STEP 1C Obtain auxiliary memory The Hybrid PBX and VoIP Gateway uses auxiliary memory to store Voicemail for each user Voicemail and name directory greetings Call recordings Log files If auxiliary memory is not installed these items are stored in system memory A limited amount of system memory is available for this purpose...

Page 17: ...tion If you are going to use VoIP to make and receive phone calls with the Hybrid PBX and VoIP Gateway then you need to have a broadband connection to the Internet Internet connections should be made via either DSL or cable to ensure enough bandwidth is available to handle phone traffic from the Hybrid PBX and VoIP Gateway If you are using the existing gateway router on your network to connect to ...

Page 18: ...d temperature humidity extremes The operating temperature should be kept below 104 F 40 C 3 2 2 STEP 2 Install the Hybrid PBX and VoIP Gateway The following steps describe how to install the Hybrid PBX and VoIP Gateway hardware and connect all cables for a typical instal lation STEP 2A Install auxiliary memory Install auxiliary memory in a USB port For requirements see Section 3 2 1 STEP 1C STEP 2...

Page 19: ...o FXS2 On the IPBX1224 connect an analog phone to FXS2 During a power failure FXS2 is bridged to FXO9 allowing you to make analog phone calls Connect another analog device such as a fax machine to FXS1 Connect audio ports Connect the Audio In port to an external audio source to provide music on hold Connect the Audio Out port to a paging system 3 2 3 STEP 3 Run the setup wizard The Hybrid PBX and ...

Page 20: ...724 746 5500 blackbox com Page 20 Chapter 3 Installation Figure 3 4 Setup Wizard screen Click Next to continue ...

Page 21: ...nfiguration tasks that the wizard will help you to complete There are two optional tasks at the end of the list Clear the checkmarks for these tasks if they do not apply to your installation You can customize these settings after running the wizard if you need to Figure 3 5 Installation Checklist screen Click Next to continue ...

Page 22: ...define and modify all configuration settings To safeguard access to the administrator account we strongly recommend that you define a password as follows At least 12 characters long Contains a combination of uppercase lowercase letters and numbers Contains at least one symbol Figure 3 6 Administrator Account screen Click Next to continue ...

Page 23: ...ribed below When done click Apply and then click Next to continue Current time Shows the correct time on the Hybrid PBX and VoIP Gateway Year Month Day Hours Minutes Seconds Use these fields to define the new system time By default these fields are set to match the time and date on your computer Time Zone Select the time zone in which the Hybrid PBX and VoIP Gateway is located When the Hybrid PBX ...

Page 24: ... described in the following section When done click Next to continue LAN Use these fields to assign an IP address to Ports 1 2 and 3 These ports share the same IP address IP address Specify an IP address in dotted decimal notation nnn nnn nnn nnn By default 192 168 1 2 is assigned If you change this address you will lose contact with the command center when the wizard completes You will have to lo...

Page 25: ...CP address pool Default 192 168 1 199 DHCP Subnet Mask Specify the subnet mask for all DHCP addresses Default 255 255 255 0 WAN The WAN port is not used in all installation scenarios If your scenario makes use of the WAN port to connect the Hybrid PBX and VoIP Gateway to the Internet via a broadband router configure settings as follows IP address Specify an IP address in dotted decimal notation nn...

Page 26: ...itions from a spreadsheet file see Importing user definitions from a spreadsheet in the Administrator s Guide When done click Next to continue Configured User List This table lists all defined users The following information is presented for each user Extension Extension number assigned to the user Extensions must be three to six digits long Name Name assigned to the user Type One of the following...

Page 27: ... List page you open the User page Use this page to define or edit the configuration settings for a user Figure 3 10 User screen Configure the following settings and click Save when you are done Extension Specify the extension number assigned to the user Extensions must be between three and six digits in length Type Extension type Select one of the following SIP Select this option if the user will ...

Page 28: ...ateway from a remote location directly with a SIP phone By limiting remote users to local calls you greatly reduce the potential charges that could occur if the account password was compromised and a third par ty attempted to make calls through the Hybrid PBX and VoIP Gateway Cell Phone User s cell phone number Allows other local users to reach the user s cell phone automatically by dialing 7 and ...

Page 29: ...CP server on your network or phones from other manu facturers are being used additional configuration steps may be required Figure 3 11 Configured Phone List screen To add new phones click Add and see Adding a phone on the next page To import phone definitions from a spreadsheet file see Importing phone definitions from a spreadsheet n the Administrator s Guide When done click Next to continue Con...

Page 30: ...nufacturer Select the manufacturer of the phone If you select Cisco Polycom or Other refer to the Auto Phone Provisioning manual from the phone manufacturer to create a configuration file that can be uploaded and served by the Hybrid PBX and VoIP Gateway For more information see Automatically provisioning non supported phones in the Hybrid PBX and VoIP Gateway Administrator s Guide Model Select th...

Page 31: ... define the VoIP lines that the Hybrid PBX and VoIP Gateway will use to send and receive VoIP calls Figure 3 13 VoIP Lines screen To define a line click Add and see Adding a VoIP line below When done click Next VoIP Lines This table lists all defined VoIP lines The following information is presented for each line Name Name assigned to the line for identification purposes Protocol Protocol supporte...

Page 32: ...ateway Protocol Select the protocol supported by the line SIP or IAX2 Provider Only available if SIP is selected for Protocol Select your VoIP provider The Hybrid PBX and VoIP Gateway automatical ly defines configuration settings for the following providers babyTEL BroadConnect Dezmocom UnifiedVox Unlimited SIPGate PanOrion If your provider is not on this list you will need to create a custom temp...

Page 33: ...available if User Name is selected for Authentication Method Specify the password assigned to you by your provider STEP 3H Configure ring groups Use this page to create ring groups A ring group defines an extension number that when dialed rings one or more users simultaneously or in succession A common use for a ring group is to ring all users in a team like a sales team for every incoming call or...

Page 34: ...identify the ring group Ring Time Specify how long phones in the ring group will ring Strategy Select a ring strategy Ring All Ring all users in the ring group at the same time Ring in Order Ring each user in the ring group sequentially in the order they are listed Ring All Extensions Select this option to make all users defined on the Hybrid PBX and VoIP Gateway part of this ring group Ring Group...

Page 35: ...d to a specific user a ring group or an IVR interactive voice response menu An IVR also known as an automated attendant lets you build an interactive voice menu system to handle calls The Hybrid PBX and VoIP Gateway comes with a pre defined IVR called Sample IVR which you can assign in the wizard and then later customize Figure 3 17 Incoming Call Rules screen Configure the settings on this page as...

Page 36: ... complete you can define other IVRs and assign them to your incoming call rules Send Incoming VoIP Calls To These options are only displayed if a VoIP line is configured Choose how incoming calls on each VoIP line will be routed Line Select a VoIP line DID If multiple phone numbers are assigned to the VoIP line your VoIP provider will identify each one with a direct inward dialing number DID Speci...

Page 37: ... in the caller ID for all calls made through the Hybrid PBX and VoIP Gateway Emergency Specify the number to dial for emergency calls and select the line to use Outgoing call rules Use this section to define the rules that determine how a user selects an outbound line when making a call To add a new rule click Add and see Adding an outgoing call rule below IMPORTANT By default an outgoing call rul...

Page 38: ...page you open the Outgoing Call Rules page Figure 3 19 Outgoing Call Rules screen Configure the following settings to define an outgoing call rule Click Save when done User will dial out with prefix Select the number that users must dial to select the rule The following lines will be tried in this order Select how an outbound line will be assigned Line 1 First line to use If this line is not avail...

Page 39: ... of branch offices using static IP addressing NOTE Configuration of intervening network equipment routers firewalls may be required to enable the connection to be successful Figure 3 20 Remote Offices screen To add a remote office click Add and see Adding a remote office on the next page When done click Next to continue Remote Offices List The following information is presented for each line Name ...

Page 40: ...e and connected via a LAN or if they are in separate offices and connected using a VPN tunnel IP Address Specify the IP address of the Hybrid PBX and VoIP Gateway WAN port at the remote office If the port is hidden behind a router with a firewall or NAT you need to specify the public IP address of the router and then configure port forward ing on the router to pass SIP or IAX2 traffic See the chap...

Page 41: ...stall auxiliary memory earlier you can install a USB flash drive now and click Refresh to discover it NOTE If the memory device needs to be formatted a Format button will appear Click it to initialize the device NOTE If no memory is installed the Hybrid PBX and VoIP Gateway will store voicemail in its internal memory See Obtain auxilia ry memory in Section 3 2 1 STEP 1C Enable Voicemail to Email I...

Page 42: ...age 42 Chapter 3 Installation STEP 3M Finish the wizard and apply your settings Click Apply to complete the wizard and apply the configuration settings The Hybrid PBX and VoIP Gateway will restart Figure 3 23 Setup Wizard screen ...

Page 43: ... configured STEP 4A Connect to the command center Specify http 192 168 1 2 in the address bar of your browser and press Enter If you changed the address of the LAN ports specify the new address instead The command center Login page opens Figure 3 24 Command Center screen Specify the username and password you set in the Setup Wizard choose your language of operation and click Enter The command cent...

Page 44: ...tatus of the Hybrid PBX and VoIP Gateway For example Figure 3 25 Status screen VoIP If you have VoIP lines check the VoIP box to verify their status For each line you should see an IP address and a status value of OK xx ms where xx indicates how long it takes the Hybrid PBX and VoIP Gateway to communicate with the VoIP carrier ...

Page 45: ...ck the Lines box to verify the status of your analog phone lines For each line you should see a green light and a status value of connected Figure 3 27 Lines Status screen Network connections Shows the addresses assigned to the LAN and WAN ports if defined Figure 3 28 LAN and WAN Addresses Assigned screen ...

Page 46: ... the Internet For example blackbox com 3 Click Go If Status displays OK then the connection is working If Status displays No response then select System Network Network and make sure that the Default Gateway and DNS server are set to the correct values Storage Check the Storage box to verify the status of auxiliary storage For a USB flash drive you should see memory totals Figure 3 30 Memory total...

Page 47: ... network Do the following 1 Plug the phone into your LAN or directly into Port 1 2 or 3 2 Power on the phone When ready it will show the user name and extension number 3 Check the Phones box on the Status page The phone should appear in the list with a status of OK xx ms In this example Phone 6005 is ready for use Figure 3 31 Phones Ready for Use screen 4 Dial a call and wait for it to connect 5 H...

Page 48: ...d PBX and VoIP Gateway An analog line or VoIP line is active Incoming calls are redirected to Sample_IVR To test inbound calling 1 Make an inbound call to the Hybrid PBX and VoIP Gateway via an analog line number or VoIP DID number 2 The Hybrid PBX and VoIP Gateway answers the call and plays the Thank you for calling message 3 Dial extension 6005 4 The SIP phone at extension 6005 rings 5 Answer th...

Page 49: ... extension 6006 are connected registered to the Hybrid PBX and VoIP Gateway Both extensions have valid e mail addresses defined under their accounts SMTP settings were properly configured in the wizard To test voicemail to e mail 1 Pick up the phone at 6005 and dial 6006 2 When the phone at 6006 rings do not answer the call 3 Listen to the Unavailable message and then leave a voicemail message aft...

Page 50: ...nged by selecting System Network SIP RTP in the command center For details see Step 3 Configure port forwarding in the Setting up trunks and lines chapter in the Hybrid PBX and VoIP Gateway Administrator s Guide STEP 5C Customize the sample IVR If you assigned the sample IVR to your incoming call rules you will likely want to customize it or replace it with an IVR or your own design See the sectio...

Page 51: ...724 746 5500 blackbox com Page 51 NOTES ...

Page 52: ...surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in 30 seconds or less Copyright 2012 Black Box Corporation All rights reserved Black Box Tech Support FREE Live 24 7 Tech support the way it should be Great tech support is just 30 seconds away at 724 746 5500 or blackbox com IPBX424 Installation Guide version 1 ...

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