Black Box FaxReceiver MC200A User Manual Download

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MAY 2007

MC200A

Version 3

FaxReceiver MC200A ®

1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746

Summary of Contents for FaxReceiver MC200A

Page 1: ...pyright 2006 Black Box User Manual MAY 2007 MC200A Version 3 FaxReceiver MC200A 1000 Park Drive Lawrence PA 15055 1018 724 746 5500 Fax 724 746 0746 Copyright 2006 Black Box Corporation All rights reserved ...

Page 2: ...ons 7 Reset Button 11 Configuration 12 TELNET 20 The FaxViewer 32 Troubleshooting 35 Glossary 39 Technical Specifications41 Trademark Recognition 41 Legal Notices 42 Technical Support 48 The Process 6 FAX CONFIGURATION UTILITY 12 General Settings 13 TCP IP Settings 14 e mail Settings 16 FAX Settings 17 TelNet Settings 19 Benefits of using Telnet 20 UNIT IP SETTINGS 23 UNIT EMAIL SETTINGS 25 UNIT F...

Page 3: ... ensure that the information in this publication is correct but will not accept liability for any error or omission TRADEMARKS All trademarks are hereby acknowledged VERSIONS This manual is for FaxReceivers with code version A9 50 and higher with FaxConfig up to version 1 08 or higher The FaxViewer is version 1 05 or higher CODE CHANGES Version a9 50 Uses DNS to determine the SMTP IP Address from ...

Page 4: ...y low power consumption of less than 5 watts Remote management from any PC Retains its setup in Flash memory Powers up in less than 10 seconds Three login types CRAM MD5 LOGIN AUTH LOGIN and non authenticated System Architecture The FaxReceiver MC200A uses a PCMCIA card to connect to the Fax Line this allows the FaxReceiver MC200A to be used in any country in the world for which there is a PCMCIA ...

Page 5: ...ress 16 000 000 000 000 xxx xxx xxx xxx N 9 Timeserver 3 address 16 000 000 000 000 xxx xxx xxx xxx N Unit Email settings 1 Mailserver SMTP address 58 0 0 0 0 xxx xxx xxx xxx or URL Y 2 Mailserver SMTP IP port 4 25 Y 3 Mailserver login name 58 name company com Y 4 Mailserver login password 58 password99 Y 5 Destination Email address 80 1 fax null name2 company com Y 6 Reply email address 58 fax nu...

Page 6: ...t is not the exact type required Whenever the chassis cover is to be removed ensure that the system is disconnected from its power source and from all telecommunications links networks or modem lines Do not operate the system with the cover removed THE PROCESS A fax is received a connection with the mail server is established the fax is decoded and sent to the mail server as a GIF file for each pa...

Page 7: ...m s RJ11 phone line cable and adapter will plug into the modem card at the rear of the unit with the other end into the RJ11 phone jack on the wall Alternatively you may plug the FaxReceiver into a phone splitter NOTE If you daisy chain from an outgoing fax machine it should be set to either don t answer or answer after 4 rings or more so that the FaxReceiver will pickup first Connect the power co...

Page 8: ...49 49 49 49 NOTE It will take about 10 seconds for the FaxReceiver to be ready to accept a fax or telnet connection When your Ethernet cable is connected to a network the link light will be on NOTE There is a green light inside the unit that can be seen See the picture below ...

Page 10: ...ou daisy chain from an outgoing fax machine it should be set to either not auto answer or answer after 4 rings or more so that the FaxReceiver will pickup first NOTE You should also set the fax machine to tone dialing and not pulse dialing Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming ring and the FaxReceiver will attempt to answer ...

Page 11: ...inks when a data packet is being sent from the FaxReceiver This would indicate that a fax has been received RX Green LED The Receive LED blinks when a LAN data packet is received It is normal for this LED to blink all of the time as long as there is any LAN activity NOTE The LED s are driven directly by the Ethernet chip If you do not have the Ethernet cable plugged in the lights will not light at...

Page 12: ...Windows command prompt telnet client FAX CONFIGURATION UTILITY There is a FaxConfig utility on the CDROM in the Fax Configure Tool directory of the CDROM You can run this utility from the CDROM or drag it to your PC NOTE The FaxConfig utility will only communicate properly with devices on its local network or on 11 22 33 44 1 Double click on the FaxConfig utility to start it It will bring up the f...

Page 13: ...e Properties button and it will bring up the following screen 1 The default Device Name is derived from the FaxReceiver s Hardware Address You can change it to something that will better identify it for you if you have multiple FaxReceivers 2 The Hardware description and Firmware revision is provided for technical support 3 If you click on the OK button it will save the parameters and exit the Pro...

Page 14: ...change any parameters until you are on the same subnet 2 If you are not using DHCP or RARP make certain that the Subnet Mask is correct 3 If you are not using DHCP or RARP set the Default Gateway 4 The Mail Server SMTP Address can be entered either as a URL for example smtp server austin rr com or an IP Address Using the URL is recommended if you may be changing ISP s and have your own mail server...

Page 15: ...timeserver and add two more timeservers Without a timeserver the timestamp will be incorrect and your spam filter may trap the email NOTE All timeservers send the time UT In order to set the time stamps correctly you must adjust your Time Zone Offset under the Fax Settings tab There is a list of public timeservers at this URL http tf nist gov service time servers html Click on the E mail Settings ...

Page 16: ...nt There is a maximum of 58 characters NOTE case sensitive 5 Reply e mail Address If the person who receives the fax does a reply it will go to this address 6 Reply Name This is the name that shows in the email header when you receive a fax 7 Destination e mail Address es This is where the email will be sent This can be the same as item 2 or it may be an alias set up to forward to multiple users S...

Page 17: ... This is the telephone number of the FaxReceiver Not required Max 20 characters 3 Company Name This is the company that is the proud owner of the FaxReceiver Not required Max 28 characters 4 Fax Location This can identify the specific location of the phone line in the building or the city that the FaxReceiver is located in Not required Max 28 characters 5 Scaling Percentage This allows you to redu...

Page 18: ...re in Greenwich England this number will be 0 If your time zone is east of Greenwich England the number is positive If your time zone is west of GMT the number is negative For EST use 5 CST 6 MST 7 PST 8 AKST 9 and HAST 10 8 Signal Transmission Errors This is a diagnostic tool that will let you know if you are experiencing phone line problems Many of these errors will not occur to a degree that wi...

Page 19: ...the TELNET port number and don t reboot the new number takes effect on the second new telnet session i e open telnet on default port 23 Change to port 1234 and do a quit save Open another telnet session still on port 23 and quit All following telnet sessions must be on port 1234 Session Time out This option allows you to keep your telnet session active longer if you have a lot of interruptions whi...

Page 20: ...telnet utility to perform the setup procedures 2 The FaxReceiver does not have to be on the same physical network as long as you have a virtual connection to the network that it is attached to 3 There are additional debug features available in Telnet that are not available in the NPMP client This guide covers using the telnet utility that comes with Windows a Click on the Windows button in the low...

Page 21: ...9 49 49 c Type in telnet xx xx xx xx where xx xx xx xx is the IP address that you configured for the FaxReceiver and press Enter d If a password was set will respond Enter Password If a password has not been set you will not be prompted for a password when you telnet into the device ...

Page 22: ...it itself These parameters cannot take effect immediately because a change to those would cut off the telnet session For these parameters you must quit the setup and save the parameters You must also either reset the power to the unit or set 4 Reboot after quitting to Enabled before you quit the setup NOTE If you quit without saving the unit re reads all the parameters from Flash and so will overw...

Page 23: ... network 3 DNS Address 1 Enter the primary DNS Server s IP address provided by your ISP for your network 4 DNS Address 2 Enter the secondary DNS Server s IP address provided by your ISP for your network 5 Gateway Address 011 022 033 001 should be changed to the IP address of your default gateway Typically this is the lowest address on the subnet for example 192168100 001 6 DHCP RARP This is a togg...

Page 24: ...Time Zone Offset in the Setup Fax section There is a list of public timeservers at this URL http tf nist gov service time servers html R Press R when the Unit IP settings are all configured to return to the top menu NOTE Unlike all of the other setup parameters IP addresses do not take effect immediately because a change to those would cut off the telnet session You can use the Reboot after quitti...

Page 25: ... this is an email address When a fax is received in the email box it will come from this user Max 58 characters 4 Mailserver login password This is the password for the above email account There is a maximum of 58 characters NOTE passwords are case sensitive NOTE If you enter the wrong login or password it will still login non authenticated The functionality available to a non authenticated login ...

Page 26: ...es a reply it will go to this address 7 Reply Name This is the name that shows in the email header when you receive a fax 8 Check Mailserver connection After you have set the parameters use option 6 to send a test email to verify your email settings You will get an email similar to the below R Press R when you have the Unit Email settings configured ...

Page 28: ...ed Max 28 characters 4 Company Name This is the company that is the proud owner of the FaxReceiver Not required Max 28 characters 5 Scaling Percentage This allows you to reduce or increase the size of the graphical image by a percentage 10 150 in increments of 5 6 Number of rings before answer This specifies the number of rings before the FaxReceiver answers the call Maximum is 30 rings 7 Signal T...

Page 29: ... change to those would cut off the telnet session If you do a quit and save the new parameters are all written to Flash so they will be retained through a power cycle 5 Change Telnet port 23 This will enable the end user to set up a port that the company does not block e g port 80 or even port 25 That means that you will be able to telnet into the FaxReceiver from your desk enable debug send a fax...

Page 30: ...ot required NOTE passwords are case sensitive The FaxReceiver defaults to having no telnet password factory reset Redirect debug to this screen This allows you to activate a troubleshooting tool When activated telnet will not timeout You can find more on this screen in the troubleshooting section of this manual Q Quit When you have completed your changes press Q to Quit It will respond Do you want...

Page 31: ... 746 0746 It will have an attachment labeled Fax attachment file name is now a date time stamp in the format YYMMDDHHMMSS_PPP where YY is the year MM is the month DD is the day of the month HH is the hour MM is the minutes SS the seconds and PPP is the page number Example 060930084211_001 gif 28 6 KB You will be able to see all pages of the fax in Outlook Express Not all email utilities are able t...

Page 32: ...andalone utility Just drag the program to your Desktop and double click to run it You can start the FaxViewer in the future either by making it your default GIF viewer or by using a shortcut To create a shortcut 1 Right click on the FaxViewer icon 2 Select Create Shortcut then drag the shortcut to your shortcut bar To make it your default viewer 1 Locate a GIF file on your PC and right click on it...

Page 33: ...ple GIF files open the email in a separate window 3 Click in the attach block Then do a Ctrl A or select the Edit menu and do a Select All then drag and drop the images anywhere on the FaxViewer application 4 If the last page is showing but the Page shows 1 then you need to reverse the page order To do this click on Image Page then Page Order and then Reverse Image Order ...

Page 34: ... is going to be So the length is set to a fixed value that corresponds to the longest sheet of standard paper it can expect to be sent by a fax machine The FaxViewer software has an option under the Options tab Force Background to white This will eliminate the black bar 6 All pages can be printed immediately by selecting File Print The print will be formatted to print on standard 8 by 11 inch pape...

Page 35: ...wall and verify the phone number Make certain that the LAN connection is attached and the Link LED is solid The green LED should flash when there is LAN activity to or from it Check your email parameters with Telnet In particular verify the following In Unit IP Settings This unit IP address This must be on the same subnet as the Gateway Gateway Address Typically the same as the above address but e...

Page 36: ...mes with Windows Right click on the TIFF file and select Open With It will bring up the Open With window where you can select Imaging or Imaging Preview You can also put a check in the Always use this program to open these files if you wish Click OK PROBLEM The sending fax reported POOR LINE CONDITION SOLUTION This could mean any of the following The email parameters are not entered correctly The ...

Page 37: ...ing fax machine is set up for tone dialing and not pulse dialing Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming ring and the FaxReceiver will attempt to answer If there is no incoming fax and tone dialing is used the FaxReceiver should not have any effect at all on the operation of the sending fax machine Another potential problem is that if someone tries to s...

Page 38: ...ectly from my email about an inch of the data is chopped off CAUSE The print margins are set too wide SOLUTION If you are using Outlook Express you must go to MSIE Internet Explorer and make the Page Setup changes there Then restart Outlook Express 1 Start Internet Explorer 2 Click File then Page Setup 3 Adjust the left and right margins to about 25 QUESTION How do I reset to the factory default s...

Page 39: ...ovides configuration parameters specific to the DHCP client host requesting generally information required by the client host to participate on an IP network GIF Graphics Interchange Format the acronym s officially pronounced JIF is a very efficient and still quite popular picture format They are small and display on all current graphical browsers without needing a special plug in or taking up muc...

Page 40: ...be subdivided for security and performance purposes Telnet The Internet standard protocol for remote login Runs on top of TCP IP Comes with most Operating Systems TIFF Acronym for Tagged Image File Format one of the most widely supported file formats for storing bit mapped images on personal computers both PCs and Macintosh computers TIFF graphics can be any resolution and they can be black and wh...

Page 41: ...in types CRAM MD5 LOGIN AUTH LOGIN and non authenticated Phone Line PCMCIA Fax Modem Card V 90 or V 92 56K Power Supply External PSU Input 100 240 volts AC Frequency 47 63 Hz Output 5 Vdc 2 5 A uses less than 5 watts Approvals CE UL and CSA Part No MC200A Trademark Recognition ModuLAN and FaxReceiver are trademarks of ITC Black Box Black Box is a trademark of Black Box Corporation Windows is a tra...

Page 42: ... or use of this device the telephone company is required to give adequate notice of the changes 5 If the telephone company requests information on what equipment is connected to their lines inform them of A The telephone number that this unit is connected to B The ringer equivalence number C The USOC jack required RJ 11C D The FCC registration number Items B and D can be found on the unit s FCC la...

Page 43: ...ación Todo otro servicio deberá ser referido a personal de servicio calificado 9 El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso La colocación del aparato eléctrico sobre una cama sofá alfombra o superficie similar puede bloquea la ventilación no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación 10 El equi...

Page 44: ... el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cable de poder o el contacto ha sido dañado u B Objectos han caído o líquido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la...

Page 45: ...ertified equipment should be made by an authorized maintenance facility in this case Black Box Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines an...

Page 46: ... in a residential area is likely to cause interference in which case the user at his or her own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for r...

Page 47: ... by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an experienced radio TV technician for help CAUTION Chang...

Page 48: ...Please have the following information ready Serial number of the unit Network Information IP address of FaxReceiver Mail Server and Default Gateway Type of Fax cards installed in the FaxReceiver The symptoms of the problem History of the Problem o Did the device work for a period of time or fail immediately after installation o Was any PC option changed hardware or software prior to the problem ap...

Page 49: ...FREE Technical Support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corp 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Copyright 2006 Black Box Corporation All rights reserved Copyright 2006 Black Box Corporation All rights reserved 1000 Park Drive Lawrence PA 15055 1018 724 746 5500 Fax 724 746 0746 ...

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